Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.3  
Overall Experience
4.2  
Price
4.5  
Quality of Work
4.5  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Flat Tire--in a hurry

By Grief-stricken on 5/21/2019 at 2:12 PM. Helped by Chandler first, Collin Eady and the crew behind the scenes that make things run.

I was stopped at a stop light when the driver next to me motioned to me. I rolled down the window; he informed me the passenger rear tire was flat. I thank him and went to Texan Dodge immediately. Chandler greeted me warmly and professionally and took my keys. As is always the case, I had a list of things I was hoping to accomplish and did not appreciate having to wait on a flat tire. Chandler had the tire fixed and I was back on the road in 30 minutes or so. My hat is off to Chandler and his ability to get the tire fixed and me back on the road in good time. Later that morning, I puzzled over the fact my "low-tire-idiot-light" had not given me warning about the flat time. I returned to the dealership and went directly to Collin Eady and expressed my concern. He took the pickup back to the shop, the senors for the passenger side were not working properly. I had the sensors replaced that very same day and was ready to take off to Omaha the next day. I am extremely satisfied and impressed with Texan Dodge of Humble.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Rob F on 5/14/2019 at 6:41 PM. Helped by Tom H, Rickey, Lupe.

Tom and Ricky made the buying experience an absolute breeze and Lupe in finance actually found me a better interest rate than I was originally promised. I would certainly buy next JEEP or Ram truck from Texan!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Collin Eady is "The Man"!

By Grief-stricken on 5/9/2019 at 10:12 PM. Helped by Collin Eady and the crew that fixed my truck.

When my Dodge Ram was way-laid by bad gas, the timing could not have been worse. I was in the midst of preparing Mother's funeral. Collin Eady, the service representative, sensed my need to focus on something other than the truck and took control. He worked with the insurance company and made arrangements for appraisals and the proper parts. He called me every two days with an update and assured me everything was getting fixed. His demeanor and confidence helped me let the truck get fixed while I tended to other business at hand. I would have never thought I would be too consumed with something to have to let a stranger take control, like I did with this repair. I have the truck now for ten days or so--it runs beautifully.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place for ales and service

By Kaylynn on 5/3/2019 at 1:02 PM. Helped by Collin, Mike, Daniel.

Sales staff very knowledgeable and helpful not pushy. Service Collin, Mike, Daniel all very professional and very concerned about my concerns of which I really don’t have any. But they let me know they cared. Keep up the great work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They do there best to get you in a truck

By Richard on 5/3/2019 at 1:05 AM. Helped by Gerado, Marty, lupe.

I had recently gone through divorce credit score was terrible but salesman and general manager made it happen thank you so much . I will definitely be back next year.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Horrible service

By Shaynes on 5/2/2019 at 3:26 PM. Helped by Dalton in service.

Worst service department I have ever worked with won’t call you back give you up dates on your vehicle will never buy another vehicle from this dealership again. Purchased two cars from them was considering buying another but not a chance now

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely helpful in purchasing my Jeep and in selling my Au

By Caron Sue Staney on 4/22/2019 at 10:26 PM. Helped by Bo Anderson, John Prince.

Bo Anderson answered all my questions and continued to be helpful even though my decision process took a long time. I visited the dealership three times before I selected this Jeep.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2500 purchase

By Treeves on 4/12/2019 at 7:48 PM. Helped by Miguel.

Miguel work really hard to get everything done that I asked for, as I’m not very easy to work with when it comes to purchasing a vehicle

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Don’t buy if you’re out of state!!!!

By Shipwreckpanda on 4/8/2019 at 7:00 PM. Helped by Tom Huberty.

DO NOT BUY HERE AT ALL!!!! They have god awful financing! They also royally messed up my title & registration! First I told them my van needed to be titled & registered in Oregon... apparently they used my address but put Texas as the state! I've been waiting for my registration & plates for 4 months!!!! I've called every month & they keep saying they are working on it... so I finally broke down & called the Oregon DMV & asked what they needed to approve my title & registration. They said they never got anything for my vehicles VIN number. So then I called USAA who I insured under. They also didn't have the title or any paperwork for the sale... so I called the Texas DMV... they had the vehicle titled but here's the biggest shocker... THE TITLE ISNT IN MY NAME!!!! So now I'm at the DMV trying to figure out who owns my van that I've been paying on & why this dealer thought when I paid them Oregon tax & registration that I was registering in Texas & have my Oregon address all over the paperwork I signed! I was just staying in Texas with my mom for the winter & well now I'm stuck here since I can't drive my new van up to Oregon!!!!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Crooks!

By ChiefBigDummy on 4/3/2019 at 3:45 PM. Helped by Frank.

Advertised internet price is not what you get when you go here. $35,513 +TTL is what they have for 2019 Grand Cherokee. However, when I ask the manager to honor that price, he says that’s BEFORE the extra add-on stuff. Really? Nowhere in the online add does it say " TTL+Addons"! They wanted $40222 drive off, and refused to honor their online advertised price. I have pictures of their online price along with picture of their 40222 offer. My math is pretty solid (Engineer) and TTL on $35,513 does NOT equal $40,222!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Like No Other

By HarleyGuy on 3/17/2019 at 4:44 AM. Helped by Gerardo.

The service I received today from Gerardo was unprecedented. He listened to what I was looking for kept it in my budget and found the right vehicle. He was not pushy but understanding Definitely Best Service I have Received buying a new Truck. Thank you sir Yes I’m given him 5 STARS

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Grateful

By Lizeth on 2/22/2019 at 8:15 PM. Helped by Jordan Johnson.

Because Jordan Johnson was very helpful and patient. I definitely recommend this dealer for friends and family, my experience with the sales person was very satisfied

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience
1   Price

Lemon

By Lee on 1/18/2019 at 8:32 PM. Helped by Used car.

I have never written a bad review but here it goes! I bought a 2015 Jeep renegade about two months ago. My Jeep only had 15000 miles on it and I was told it was certified through their service department. After two months and only 2000 miles driven by me, my Jeep started to smoke and smelled like it was gonna catch on fire! Texan Dodge chrystler Jeep did nothing to help me. They pretty much told me it was my problem to fix the vehicle! My vehicle still has paper tags on it! Buyer beware... Please go somewhere else to get a "certified" used vehicle. Texan is just as bad as all the smaller car lots! Go somewhere else if you want good customer service and a reliable vehicle!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever!!

By Lyd on 12/31/2018 at 6:15 PM. Helped by Donnie Lee.

I had a great time at dealership,everyone was so helpful.I to a picture with all the sales reps and Donny Lee was oh so very helpful.He walked me through the basics and put my phone and radio in sync.Thank you so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales

By Lalopfs51 on 12/18/2018 at 9:42 PM. Helped by Mauro.

Great service and customer experience thanks to Mauro in finance he was always happy the sales person was great to , I be back for another truck

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
3   Friendliness
1   Overall Experience
4   Price
2   Quality of Work

Service Department

By Service on 12/10/2018 at 2:11 AM. Helped by Luis Rivera, Lazina Holiday, & Chandler Helm.

Trey Wilmore is one of the service advisors and I was very dissatisfied with my care and service at Texan Dodge, Humble. I had warranty work completed which require them to open the dash. They did do the warranty work fine but putting the dash back together left me with the air conditioning flow not correct. The initial service helper said they would have to talk to the service manager. told me they did not do this. I spoke to the service manager and he claimed they did not work on it and I would have to schedule a service to correct it. Not sure why I would have to pay for a service when it was working fine before the recall maintenance. I had also purchased a three package for car wash, oil change and tire rotation package. The first change the came and informed me of the vehicle requiring a hundred thousand tune up and cost me over $1,000.00. The second time I went for the oil change, tire rotation and wash, I was informed of service required near $860.00. My last stop for oil change, tire rotation and wash resulted in a recommendation for my engine tune up again, along with fluids changed for $1059.98; cabin filter change, wipers, and tire balance for $164.90; tune rec. 100k, fuel injection, and engine decarb for $450.00; ending total $1804.80. I personally changed the cabin filter earlier fall, I had two new tires and a alignment and they told me it was required again. This sale pressure is like when I was working retail and the manager told me to work at getting a $100.00 dollar additional basket. Worse thing is Texan Dodge just completed my engine tune up.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing experience!

By Sandythompson on 10/29/2018 at 10:16 PM. Helped by Gerardo Valle.

Customer service is amazing and a large variety of car models. Gerardo really helped me out in my first car purchase and was very patient.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service/Sales Department

By ANM2018 on 11/7/2018 at 4:50 PM. Helped by Juan Aguilar and Tom Huberty.

Thumbs up to this dealership. Customer service is great! Ask for Tom Huberty, Dan Arnold or Juan Aguilar. Dealership is clean and very friendly. Definitely will be coming back to this store.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

10/10

By Sandyg0502 on 10/23/2018 at 7:02 PM. Helped by Obed Padilla.

They really try to help you out with what you want and work with you so you could end up leaving satisfied! Would really recommend this dealership, great customer service also.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Job well done

By Pbrown711 on 9/27/2018 at 3:25 PM. Helped by Louise.

Was expecting a 3-4 day turnaround but the job was completed in 1. Great job. Been coming here for the past 12 years and don’t want any place else working on my vehicles

I would recommend this dealer.