Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.2  
Friendliness
4.3  
Overall Experience
4.2  
Price
4.4  
Quality of Work
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People to work with from another State!

By Witznd on 11/3/2018 at 11:25 PM.

Found our Hummer H2 online and contacted North Texas Direct. David Urby assisted us with everything long distance. Secured an auto transport from Texas to North Idaho. Had a couple of small issues that they are taking care of. Wife LOVES her HUMMER! Will absolutely do business with them again and HIGHLY recommend them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SATISFIED CUSTOMER

By TINA GOSTON on 8/21/2018 at 5:01 PM.

I CAME TO BUY A CAR AND I WAS ASISTED BY LYNN SHE WAS VER PROFESSIONALD AND ATTENTIVE TO MY NEEDS SHE TOOK HER TIME AND SHE MADE SURE I WAS SATIFIED I LOVE MY NEW CAR THANKS LYNN I WILL BE SENDING YOU MORE CUSTOMER

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great customwr service no haggle dealer

By Steven yarbrough on 4/4/2018 at 5:47 PM.

They have great selection of vehichle at a good price and are willing to work with you to get you in what you want. They dont try pushing you into a car you dont like and dont hound you, they allow you test drive and over look automobile with no rush, Great experince.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2012 BMW 135i internet purchase

By Stan on 3/22/2018 at 4:56 PM. Helped by Travis.

I purchased a low mileage 2012 BMW from Brian that was listed on eBay, which is something I had never done before. I spoke to Brian several times about the purchase and he assured me the car was clean and well taken care of. I went ahead and purchased the vehicle site unseen. I was a bit nervous about the purchase for obvious reasons. When the vehicle arrived I was more than excited as it was much nicer than the pictures and how Brian described it. The shipping was through Grace transport out of Sacramento and they took excellent care of the car while it was in their hands as well. There were several days where brian was unavailable and he had me work with Travis. This young man is remarkable as well. I would definitely purchase another vehicle from This organization as they treat their customers with respect and over deliver. They made my experience very positive, comminuted daily, and have amazing follow-through. Stan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ask for Scott Land -no pressure sales and service!

By Hard to please on 3/21/2018 at 8:51 PM.

I contacted North Texas direct in regards to a vehicle they had online. My point of contact turned out to be Scotl Land. He was very patient with all my questions and made the whole car buying experience painless. Scott is the type of person that you can see yourself being friends with after the business transaction. I will be recommending Scott to all my friends who Who are looking to buy an automobile.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

BUYER BEWARE!!!

By Michael Biello on 3/8/2018 at 6:45 PM.

This company sells flood damaged cars. My truck has been in the shop for over a month with over $5000 in repairs since I bought it. It's in the shop more than I drive it. Do not buy from these people. They say they spray paint all the undercarriage of their cars black. Red flags people! They are covering the rust from flood damage.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Deal, Great Service, and a Great Truck

By JSDVEGAS on 2/15/2018 at 4:46 PM.

My son and I had done extensive research looking for a good used pickup truck at a great price (Calif, Nevada, Arizona, Oklahoma, and Texas). After many phone calls and traveling to many dealerships, we went finally went to North Texas Direct and met Scott Land. North Texas Direct had a great selection of pickup trucks that were in excellent condition at great prices. Scott was extremely knowledgeable, helpful, and made the buying process a great experience. We recently purchased two 4-wheel drive, Supercab, Ford pickups from Scott and are referring our friends to him as well. I highly recommend Scott Land and North Texas Direct if you are looking for a great deal on a used truck or car.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

LEMON

By cindyroma on 1/17/2018 at 9:28 PM. Helped by UNK.

We purchased a truck for my daughter two months ago for her 16th birthday and it was in the shop within one month for over $6,000 in repairs. After talking to my co-workers, I just found out this exact same thing happened to my co-workers son car that the engine is shot with in six months of purchase. When I called, no one seems to care. Would not recommend purchasing from this dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING

By Kylekjohnston on 1/12/2018 at 5:33 PM. Helped by Travis!.

AMAZING! I have to hand it to Travis #1! David a close second and Brain right there with them both! These guys took amazing care of me. I bought the truck "as is" and ended up having a few issues right after purchase... These guys took care of everything! Not only did they fix my issues, but went above and beyond their own work hours and duties. They replaced minor things for me like the cup-holders, wipers, floor mats, fuel filter, and even a brake switch to get the cruise control working for me, all at no cost to me. On top of that, they gave me a "loaner" vehicle to use while they made sure everything was up to par before bringing mine back with a full tank! These guys provided the absolute best, albeit most interesting, car buying experience ever. Also, it was the shortest time ever dealing with paperwork in my life! AMAZING I TELL YOU!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buy in years!

By Loneeagle on 1/5/2018 at 10:15 PM. Helped by Do not know thier names but they were all great!!.

This was our first "on line" auto purchase, and We were very nervous about the whole deal...but we asked lots of questions and got good TRUTHFUL answers from Brian...and he easied our minds about the quality of the car that we were looking at...he assured us that we would be very happy with our choice and that the car was in amazing condition...so we decided to go through with the deal! We live in Tennessee and traveled over 600 miles to pick up the car knowing that that if it wasn't what he claimed, we could leave it set and come home without it!...I forgot to mention that there was a car just like the one we bought in our hometown, with less options, with a price tag of $14,000.00...anyway,we got to the dealership and were greeted by several very nice dealers and helpers that made us feel right at home, they took us out and let us look over the car and answered all our questions.let us test drive the car...got us a new key f.o.b because the old one was messed up...they had all the paper work ready to sign when we got there, had a 60 day tag on the car!In summery, these guys are the best dealership I have dealt with in years...very honest...very truthful...and just friendly people...oh yeah, did I mention that we bought this car for $6,750.00...thats less that half the price of the one here in my home town...with less options...this was the best auto deal I personally have ever made...Ill be back!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated just like family

By Terri Helton on 12/14/2017 at 9:03 PM.

Brian was extremely helpful from the moment we walked in until we took delivery. He answered all of our questions and even took care of a couple of things after the sale. He made sure we were satisfied. He and David (service manager) also helped us get our trade towed to the dealership. We will definitely be back the next time we need a vehicle. It was a pleasure doing business with North Texas Direct!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Incredible integrity and honesty

By Pyork809 on 12/14/2017 at 8:27 PM.

In my life I have never had as great an experience with a car dealer than I had with Brian Churchill at North Texas Direct. You will not find a more Honest and caring dealer in the North Texas area, let alone Texas. Brian really cares about what you want and will do whatever it takes to get you the vehicle you are looking for. I bought a 2004 F350 and it had developed a little problem abput a month after getting it. I brought it back to Brian, and without hesitation he got on it and fixed the problem. This man has incredible integrity. I will not trade with Any other dealer ever again. Brian is the man, and you would do wisely to visit him and North Texas Direct. Thanks Again Brian!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Top notch

By GPu on 12/8/2017 at 11:32 PM.

North Texas Direct really strives to make customers happy and satisfied..!!! I believe that as far as used car dealerships go - they do their best to honestly sale a good product and adjust accordingly if there are discrepancy. They will fix most things that you might find wrong and honor the vehicle days after purchase (not warranty but honor by doing the right thing)..

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Good prices, great service

By Jeff Saunders on 12/8/2017 at 9:11 PM.

This is the first time I bought a used vehicle from a "warehouse" type internet dealer, but I have been pleasantly surprised by the experience. My Salesperson, Lynn, was very professional and responsive and made the whole process very easy. I discovered a small problem with the car after taking delivery, and North Texas Direct took care of it immediately to make sure I was happy with the purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience we've ever had!

By Laura49 on 12/8/2017 at 7:33 PM. Helped by David in service.

I would give 6 stars if I could!. From beginning to end and even after the transaction everything went smoothly. The main reason for this was our salesman, Brian Churchill. He is professional, hnowledgable, friendly and most importantly helpful. We first visited the dealership on Saturday afternoon (closed Sunday) and Monday morning we drove our new vehicle home. If you want personal service that is impeccable, give Brian a call. You'll be glad you did!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

These guys are Legitimate

By francissamson on 12/6/2017 at 7:44 PM.

So I literally wrote a 500 word essay here describing in detail my entire experience with purchasing my 2013 Cadillac ATS premium out of state in San Diego, CA but I refreshed the site and now I'm back to zero. :( Anyways, Brian Church will take care of you and I can voucher for that. No, I am not part of the dealership nor am I a family member or friends with them. In fact there is a disclaimer or an agreement before you can post a review which reads: "I agree to DealerRater's Terms of Use and further certify that I am not associated with a dealership or service center, past or present, nor are any of my family members. If a review is found to be posted by an employee of a dealership, or a relative of an employee of a dealership, DealerRater reserves the right to blacklist the dealership and post a consumer alert on their review page." -Francis

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold 2006 F250 Junk

By ALTruckGuy on 11/12/2017 at 5:45 PM.

As posted on other auto sites, I am out $8500 because of the shady dealings of this place. $4500 in parts and labor and another $4000 of lost value because they hid Frame/Structural Damage at time of sale. Only brought to my attention, using AutoCheck not Carfax, when I was trading in the junk truck at a new car dealer just trying to get rid of it.... Stay away from this place, for your personal and financial safety....

I would not recommend this dealer.

Overall Rating

2.2  

2   Customer Service
3   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Terrible vehicle

By Aj12345 on 9/14/2017 at 7:40 PM.

Purchased an 08 f-250 from these guys back in may. When I test drove it there was a minor whistle in which he said there's no chance any thing is wrong w it. I was worried the turbos would blow but he promised they wouldn't and guaranteed a turbo for me if they did. Before even putting 100 miles on the truck. Both turbos blew and almost blew the engine. These guys are not honest, they don't follow through w anything and my truck has been in the shop since June. Never buy from them, nor would I ever recommend these guys to my worst enemies. Purchase at your own risk from them, their vehicles might be priced well, but these are your typical Slimey used car dealers.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2011 F350 - No better deal on the internet

By Fatboy66 on 8/31/2017 at 3:33 PM.

What a great group to work with. Any questions I had were quickly (even after hours) and thoroughly answered. I got a GREAT deal on my truck. I had it shipped from North Texas Direct and I have received nothing but compliments. The truck runs and looks fantastic. When I took it to get the oil and transmission serviced ( I always do this with a just purchased vehicle) and the mechanics said it was in great shape. They asked how much I paid and when I told them they said it was a very good deal and wanted to know where and who. The next closest price I found for a truck like mine was at least 8k more. The price was great, but customer service like this will keep me coming back.

I would recommend this dealer.

Overall Rating

2.6  

5   Customer Service
5   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

The experience was great, but the product was lousy

By leonmarine2008 on 5/20/2017 at 1:35 PM.

The Truck was clean, but that's where the good news stops. The F-350 that I purchased from them died on me the first week that I used it. Come to find out the reason for the issue is the fact that the engine has leak in them, to fix would cost me $5,000 and that was secondary to the first problem that cost me $3,600. I tried to contact them and sent them the problem that I had found and they did absolutely nothing. Look somewhere else, especially if they are selling a diesel engine. RUN AWAY!!!!!!!!!!!!

I would not recommend this dealer.