Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.5  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding

By AmberlyAutumn on 4/2/2019 at 7:45 PM. Helped by Alex, Mike.

Texas car world is the place to go in DFW for your next car. Alex made the entire process stress free and as simple as possible. They actually hand delivered my car to my job at 11pm at night just so I would have it when I got off ! They aren’t even open that late!!!! Integrity and honesty is what they are all about . They aren’t your average car salesman these people truly care. Thank you Texas car word for getting this single mom back on the road. You guys are the best thank you for the outstanding customer service!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By heather on 11/23/2018 at 5:49 PM. Helped by Mike, Alex, Clarissa.

My experience was nothing like I had expected, I did my research before stopping by. I had read a few awful reviews but majority of them were really good, so I decided to give them a try. I spoke to salesman Mike Galvan. my first impression of him was he's respectful, professional and very knowledgeable. I've been in the business industry for over 15 years and the whole staff at Texas Car World were welcoming and completely 100% honest with me and all my questions were answered to the fullest. They immediately gained my trust. This was the FINAL factor that sold me. I am now the proud owner of a 2013 GLK. I fall in love with it more and more each day! Thanks Mike & everyone else at Texas Car World!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

excellent, professional, courteous

By sunray1234@gmail.com on 8/5/2018 at 3:17 AM. Helped by steve..

i never care for dealer ships, but this dealership is different from the regular dealership... this dealership is BETTER! the staff was very helpful, they went above and beyond to help me with my purchase. I would highly recommend this private dealership for your next purchase the cars on the lot are high quality cars and the staff is also high quality.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service! Great Deal! Must Shop!

By Ashly Pleasant on 8/1/2018 at 4:21 AM. Helped by Alex (GM) and Nick (Sales).

I was a little skeptical initially due to the reviews. So I decided to shop around for the day. Not only could I test drive ALONE (score) but Alex also worked to get me approved for a loan that was 10 percentage points lower than the pre-approved offer I came in with. The team worked harder for me than the the group at Land Rover Dallas. Will be a repeat customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2014 CTS VSPORT

By MVSAVAGE on 7/30/2018 at 1:40 PM. Helped by Alex.

Bought my CTS V SPORT from TXCARWORLD. I was very satisfied, everything I wanted. Service & the family are amazing/friendly. Appreciate it and thank you.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible

By Rocky on 7/8/2018 at 8:28 PM. Helped by Mike,Alex Mistry.

This is the worst place to buy a vehicle.The owner and the management people al work there are fraud.They will give you so many words before buying a vehicle,after buying it they will say its your fault or responsiblity.It happened to me buying a vehicle from them and it got messed up on my 2nd day

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By brandy6577 on 11/16/2017 at 9:24 PM. Helped by Alex.

Were willing to stay as late as possible for me to do test drives to make sure I was comfortable with my decision between two vehicles. I got good price on my trade-in as well as the car I purchased and they were able to finance me even on a Saturday.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Most stress-free buying experience i've had

By Emily2525 on 11/8/2017 at 10:04 PM. Helped by Dennis and Alex.

I just bought a 2014 BMW 750 from TX Car World and i must say, i was a bit skeptical upon arrival and reviews. I figured i'd give them the benefit of the doubt and check the place out for myself. I was HIGHLY impressed! The customer service and overall vibe of the entire store was phenomenal. I didn't think it was possible to have such a fun vehicle purchase experience. Come check them out for yourself. You will NOT be disappointed.. signed, a very happy customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Humble experience

By Sandy Jacobs frisco on 8/13/2017 at 2:25 AM. Helped by Alex Mistry.

I can't tell you the personality, hospitality, and gratuitousness you receive from Alex the GM at Texas car world. Alex did everything as a person in the car business that's fine however he had a family emergency come up, and during his time he still found time to keep in proper communication with us, we were in a rush to buy a car but with his outstanding customer service we decided to wait. Though he didn't have to he discounted the car to show gratitude for us waiting, he fixed a few scratches we didn't ask him To fix, he gave us complimentary service for 2 years he also gave us complimentary details when we need them long as we schedule in advance. He may not have the ability to do this everyone but we wanted to say how much we appreciate the service alex. Truly thank you it's a great car and we love it. If you do get to this point of the review, there are many dealerships out there but take the time to go meet alex and tell them it was sandy's review that made you stop by so he'll understand!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Fraud

By rap007 on 7/15/2017 at 8:16 PM. Helped by Mike,Alex.

i bought a used 2011 audi q7 from thiz place, from day 1 i m getting problems from my car.so i called the sale person and th owner/manager named alex and talk about the issue i have and they are acting like they didnt know about the issue.The Alex guy first told me he will take care of any issues when he sold to me and now he says he dont want to help me .Now that car is always in a repair shop.so plz guys dont buy anything from this guy.If u buy u wll suffer keep my word in mind guys.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We'll be back again!

By Taylor Seneka on 7/8/2017 at 6:34 PM. Helped by Alex Mistry.

My wife and I purchased a Mini Cooper for our daughter, our sales person was Alex. I'm highly shocked at the dealer rater reviews about him because he is the exact opposite we'll at least he was with us. We had a few concerns since the Mini Cooper was used and had 70k miles, Alex asked what he could do for us to have peace of mind, Alex says his dealership services their vehicles prior to sale but still offered us pre purchase just so we could have that peace of mind. The car had no issues, besides tire tread and Alex bought us brand new tires. We would definitely do business with him again & highly recommend

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Fraud

By rapper on 6/1/2017 at 3:17 AM. Helped by owner and salesperson named mike.

at this place from the owner to the salesperson is a fraud.They give me a car that was already messed up with engine and battery

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible Experience

By Tsh1662 on 4/28/2017 at 9:12 PM. Helped by Alex.M.

I purchased my car in December and I am still dealing with this dealership. First they did not pay off my loan balance for my trade in, second they gave me another customer's plates, and now they are harassing me for the title of my car that was mailed to me by my bank for paying off my car. This dealership is in the hood of Dallas and I honestly would recommend going to Park Plane, or Ecar one.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience & Great Prices

By TommyC on 3/4/2017 at 4:54 PM. Helped by Alex and Luis.

I was looking for an IS 250 and they had what I wanted. When I went in, not only did they set me up with a new car, but I also got a $200 gas card and the car came with a 30 day warranty and 2 years of free maintenance. I have nothing but great things to say about them. I am telling all my friends to go buy from them. Keep up the great work guys. Thank you Alex.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
2   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

They are liars

By Quentinc91 on 3/2/2017 at 3:44 PM. Helped by Alex (manager).

I WOULD NOT recommend going to this dealer, THEY’RE LIARS. I give this dealer 1 STAR, because I have been dealing with them since November 2016, when I bought my Lexus IS 250. I had made the deal with Alex (salesman & finance manager) on the sign up with the vehicle. We agreed on some fixes with the car when I signed everything and purchased the vehicle. It took a long time to go get car repaired and when he finally had time to take the car in for repairs, he gave it back with nothing fixed on it. They fixed something on the car that wasn’t the problem. He then adv me to take it to Lexus Dealer (it’s under warranty), I took the car there and I knew this was a cosmetic repair and the bumper to bumper wouldn’t cover what needs to be fixed. The Lexus dealer told me it’s going to cost 882 and some change to repair, I reached back out to Alex and never got any response on this issue. He has since, not reach out to me and it completely ignoring my calls and texts. He tricked me into going to the dealer to just get out of it and not follow through with agreement we have agreed on. I had HORRIBLE CUSTOMER EXPERIENCE here and WOULD NOT RECOMMEND ON GOING HERE!! I have this all in writing, and will take this issue into further actions. They will tell you all these promises and put it in the contract with the sale and once they are done with the sale they are done with you. I have to say the only thing they did in the agreement was window tinting after 6 calls and pestering them. It took 3 months for that! DON’T GO TO THIS DEALER!!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Go to any other dealership but this one

By Tsh1662 on 1/14/2017 at 8:18 PM. Helped by Alex.Mistry.

I've recently purchased a car from this dealer and though I love the car I would not recommend purchasing anything from this dealer. Alex. Mistry is the epitome of a crooked cars salesman.It has been a nightmare ever since I've driven off the lot. I have had several issues with the car (service light, replace battery, etc) all within a month and it has been a headache to get in touch with the owner or manager to resolve my issues. Save your money and go to a reputable dealer. I highly recommend ECar One in Carrollton I wish I would have just purchased my Mercedes from them

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Horrible They Sell Upscale bS

By posed off 2013 caddillac owner on 11/23/2016 at 3:51 PM. Helped by Mike n owners.

Purchased a 2013 caddillac ATS.. had 2 wait all day 2 get car due 2 the operation managers yelling and screaming about 2 fight a guy about money.. arrive pick up car nothing like pic on car guru 2 different set of tires.. told they would order never receive.. month of having car.. needed oil change... 2 month in done had a flat on 1 tire that had been previously patched b 4 purchase. Now done had a tire to blow out... look 4 spare tire it's not 1 neither is a jack..

I would not recommend this dealer.