Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.2  
Friendliness
4.2  
Overall Experience
4.1  
Price
3.9  
Quality of Work
4  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Poor After Sale Experience

By causeways37 on 5/9/2019 at 12:48 AM. Helped by Rick.

These guys are crooks. I'd rate zero star if possible. Rick and the guys here do the bare minimum. My wife and I bought a car 5 months ago and the front tires are already cracking with hardly 3000 miles on it since we've drove it off the lot. Invoice read that it replaced all 4 tires. Little did I know they replaced 2 of them with completely balled tires. You get for what you pay for here. You figure you'd at least drive off with something in average shape. I called in to see if they'd honor replacing the front tires and they refused. At the time he mentioned that it had 4 new tires and we trusted him with that information. Little did we know he knew less about the car than we thought. In addition, we had to get the starter replaced. Another $400 down the drain. And again, they refused to do nothing. Amazing what they would do to increase their bottom line. Will be pursuing legal action. Update: Got a response from AJ (Sales/Finance Mgr. I presume) and was told after 3,000 miles, tires are susceptible to be replaced. After they were already replaced! I should be in the tire business

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By Debbie J on 1/31/2019 at 8:13 PM. Helped by Rick White.

I was plaesed and Happy with the staff.. my salesman Mr Rick White was the absolute best! AJ already had my paperwork handled before i got there i was in and out with my new vehicle in no time! I will definitely refer my friends and family. And will be back to purchase another vehicle! Texas Carz rock!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Business

By SMiller on 11/27/2018 at 8:35 PM. Helped by Stephen, Rick.

I just had a great experience at Texas Carz. I appreciate the easygoing atmosphere and they made the process of buying a car simple and easy. Everyone I worked with was informed, helpful, and knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice and easy

By sandy8989 on 7/31/2018 at 7:39 PM. Helped by Rick White.

This dealership rocks, Rick was awesome. He emailed with me and we went back and forth. He had the Mercedes I was interested parked out front for me. Car was nice, Rick was nice. Everything was so nice and easy, thanks Rick I love my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Low pressure, smooth experience

By Marky on 7/29/2018 at 8:05 PM. Helped by Brandon.

Great quality and selection of higher end used cars. No pressure, no haggle Had an enjoyably experience with salesman Brandon. Ins and out with a Lexus GX 470 in less than two hours.

I would recommend this dealer.

Overall Rating

2.8  

3   Customer Service
3   Friendliness
3   Overall Experience
2   Price
3   Quality of Work

Warranty

By Deng on 7/22/2018 at 2:43 AM. Helped by Rick was really a nice guy.

Rick was nice, and owner was a piece of xxxx very rude owner!!. And they also lies about the car warranty. Employees are good people, and owner is terrible!!.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

what you see is NOT what you get

By cheated by texas carz on 6/15/2018 at 12:21 PM. Helped by Rick White.

Texas Carz advertises on-line but what you see is NOT what you get, The written word is the only protection from on-line predators who deceive the naïve looking to buy a car. Boycotting this company, knowing that they deceive intentionally, may save anyone looking to buy a car the thousands to make the car operable. Spend you money somewhere else. This company lies to make a sale.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good Vibes

By TannerM612 on 6/14/2018 at 5:06 PM. Helped by Stephen.

Stephen was very up front about everything and found out what I wanted and delivered. It was a pleasure working with the guys there and I love my car!

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

What I expected, good experience

By 12345 on 6/12/2018 at 12:15 AM. Helped by Rick.

Experience was in line with what I expected. Good inventory of cars around $10-$15K and open to disclosing prices. Enjoyed working with Rick White, low pressure which is nice when browsing.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Not like any other dealership

By Wrangler_girl06 on 5/31/2018 at 2:13 PM. Helped by Steve Kraus.

Was a smaller place compare to other dealerships, but it was pretty nice. I bought a Jeep Wrangler from Steve and he made it simple and easy. I was in and out within 2 hours at most.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Laid back experience

By Mjhpfh75 on 1/30/2018 at 12:25 AM. Helped by Brandon.

All sales personnel were friendly and professional. I would definitely recommend this dealership to anyone. They went above and beyond my car needs. Thanks. Brandon.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
5   Overall Experience
3   Price
3   Quality of Work

My experience

By Old man on 10/18/2017 at 11:43 PM. Helped by Rick white.

I went to Texas cars with one intention to get a car easy to get in and out of (bad back) I saw the crv on cars.com and everything worked out if not I would have looked more

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Kyle g on 10/16/2017 at 10:50 PM. Helped by Brandon.

Brandon was a very easy going guy and very helpful. Vehicle was fairly priced and the purchase process was quick and painless. Come by a car from these guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Juanjj94 on 9/23/2017 at 10:07 PM. Helped by Ari.

This is the 4th car I have bought and by far this has been my best car buying experience. Ari did a great job and made me feel like I was buying a car from a friend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Helpful

By Carolsanders7@yahoo.com on 8/25/2017 at 12:31 AM. Helped by Ari.

Worked with us to get a decent monthly payment and interest rate. Was patience and polite. Made this car buying experience very simple and we're willing to work with us.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Simple, polite, and straight forward.

By Flintstone on 8/12/2017 at 12:32 AM. Helped by Brandon.

Brandon was excellent to work a fair deal with. He was very polite and straight forward thru the process. He made my wife and I really feel like he was doing everything he could to get us the mustang we wanted. We will check with him first next time we decide to buy a vehicle. He really is a genuinely good guy. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional l!! Ari is a class act

By Jaydixon23 on 7/20/2017 at 11:27 PM. Helped by Ari.

Very very pleased with the quality of service. Ari is a class act he was very friendly and explained everything throughly. Would defender recommend this company.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Relaxed car buying experience

By Happyfolks on 7/16/2017 at 11:37 PM. Helped by Brandon.

Texas cars approach may not be for everyone but for our family it was great. They greet you, give you a list of available vehicles and let you look to your hearts content. Brandon was available for any questions and was excellent to deal with during our visit.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Tryed to scam me.

By Johnj.perterson on 6/9/2017 at 8:20 PM. Helped by Don't remember.

I saw a great priced Lexus online. I told the rep that I would be in to look at it. All the cars in there were so clean and polished that you could eat off the engine block. I looked this Lexus up and down, crawled underneath, and everything looked good. Took it for a longer test drive and when I stopped 15 mins later to look thing over the vehicle was dripping oil, and it was thick oil like they put lucus oil stabilizer in there so it didn't leak as much. So after finding the internal leaks I decided to bring the car back and drop it off and then all of a sudden every service light came on. The check engine light, The air bag service light, the vehicle stabilizer light, and 2 others. The dealership obviously reset the computer so it would show up till someone bought the car and got 60 miles down the road. This is the shadiest thing you can do when you sell a car. They knew what they were doing and they tried to screw someone over bad. If they did this to this car I wouldn't trust any of them with any cars.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Buying Experience!

By KelseyKetchum on 6/6/2017 at 2:39 AM. Helped by Ari.

My recent car buying experience at Texas Carz was exceptional. The variety in their selection is definitely above average and are competitively priced compared to the other lots I visited prior to. I had the pleasure of working with their sales rep Ari, who was the most attentive and informative salesman that I’ve ever done business with. He went above and beyond to negotiate a deal that best suited my budget (the original one, not the “ooo look! isn’t this car shiny?!” budget that others have attempted to push me into during past solo purchases), and did so with no “we’re losing money on this deal” BS, which was refreshing. The rest of the staff was very friendly as well, and was very pleased with how smooth we got through the process when I’ve always seemed to have strange ‘admin/technicality hold ups’ in the past. So.. without rambling further, I 100% RECOMMEND this dealership and will be returning for future purchases!

I would recommend this dealer.