Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.7  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.7  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Perfect. and Quick Service

By STONKINSON25 on 8/16/2019 at 7:32 PM.

Was there for an oil change and tire rotation per my service agreement. He noted that there was a recall that would take about 45 minutes to update on the computer. Took about that amount of time. Had time to relax and have 3 cups of coffee.

I would recommend this dealer.

Overall Rating

3.3  

3   Friendliness
3   Overall Experience
4   Price

Poor description of financial servicing the lease.

By AMICKFAM on 8/15/2019 at 7:58 PM. Helped by Melvin Winer.

A major negative experience thus far has to do with the poor information given us by Melvin Winer as to our "loan" and how we were to go about establishing a payment plan. We left with a folder of documents and were told (practically as we were driving away) "Get in touch with Chase." After reviewing the documents, we found one that referred to Chase as the "leasing company." and an Account ID. As a new leasing customer, I was left with a feeling that the sale was over and now I am on my own. Fortunately, I was already a Chase customer (having three accounts) and took this "Transaction Return for Lease" document to my Chase official. Using the Account ID, he contacted his loan division and was able to establish a monthly payment plan from my master account. If I had not been a Chase customer, I would feel even more negatively about this experience.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Friendly and Thourough

By LEOBOLER on 8/13/2019 at 1:05 AM.

good team of people who were very friendly. they kept me updated as to the status of my car. contacted me when it was ready.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Regular Service oil change and tier Rotation

By Btalasila on 8/12/2019 at 4:39 PM.

Regular Service oil change and tier Rotation, staff was friendly amenities and waiting room was good, Called up on Saturday morning and they were kind enough to accommodate with out any prior scheduling. Thank You

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Excellent customer service

By ahebling on 8/8/2019 at 5:56 PM.

This is my 2nd or 3rd time taking our Mazda3 in for service at City Mazda. The staff are friendly, knowledgeable, and accommodating. The wait room is also very comfortable. Would highly recommend this location.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car maintenance

By ILONABIBROWICZ on 8/8/2019 at 5:17 PM.

It is the second time I went to this dealership. Both times the staff was very nice and professional. The waiting area is also very pleasant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience

By Tom Ryan on 8/8/2019 at 4:25 PM. Helped by Dennis Roak Jr.

I purchased a new CX-9 last week and had a great experience. We worked with Dennis Roak Jr and he was extremely helpful. No pressure, very calm demeanor and very knowledgeable. We were looking at other cars but some of the dealers were jerking us around on pricing/financing negotiations. This was a very straightforward process and I think the price was ultimately fair. I strongly recommend that if you are in the market for a Mazda (new or certified pre-owned), that you consider working with Dennis.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT CUSTOMER SERVICE

By KRISCH on 8/6/2019 at 4:23 PM.

Brian O'Hare and the TEAM did an excellent job! This was the easiest car buying experience I have ever experienced. I highly recommend Auto barn city Mazda

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great service and competent friendly dealer

By FS13997 on 8/2/2019 at 10:24 PM.

I strongly recommend The Autobarn City Mazda dealer. Andre’ showed me models and explained every detail. Going through the purchase process was smooth and easy. Everyone was very supportive and nice as well.

I would recommend this dealer.

Overall Rating

4.0  

4   Friendliness
4   Overall Experience
4   Price

Buying the CX-3

By Alberto on 8/1/2019 at 11:02 PM.

Yesterday i bought the Mazda CX-3. Beautiful car. I like the CX-5 and the Miata as well. Adrian was friendly and helpful. Thank you man i appreciate it.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Good but not too accommodating.

By TERRIGUZZARDO on 8/1/2019 at 6:10 PM. Helped by I don’t know their names but the guy inside that replaced my keyfob battery was fabulous.

Got in - got out in a good time. Washed my car&”vacuumed”drivers side.- good. Wait room - fantastic 1st class What I found dissatisfying was that I asked the guy to reset my nav&he said I had to do it myself. That if they did that “everyone would come in to get that done” WTH?! I pay 40K for a car, pay you to service it every 4/5K miles&U won’t reset my computer? LAME

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
4   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Recent buy

By JMR010 on 8/1/2019 at 5:21 PM.

Just bought a used Mazda 3 from this location yesterday. 10/10 experience, Marlena has been super helpful in finding which vehicle fits my needs and budget the best. She was very communicative and patient with me since I got a little too picky and tedious since it'll be the first car that I'm buying plus it was a last minute need since I got into a car accident and couldn't drive my old car (bought from my cousin). Marlena and the financial manager (I forgot his name sorry) answered all of my questions, and catered to us while we were in the store. Will definitely come back and get myself a brand new CX-5 which is what I originally wanted once I earn enough money. Lol. Thank you so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very happy!

By timothyr.knight on 7/31/2019 at 9:14 PM.

From the moment I called into the dealership to see if a vehicle was available I was impressed!! Adrian was quick to help and made the process smooth and delightful. He was chill, kind, professional, and very knowledgeable!!

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
2   Price
5   Quality of Work

Waiting time was a bit too long

By JEFF.HLINKA on 7/29/2019 at 3:07 PM.

Needed to take car in to address safety recall. The repair required 8 hrs of work, but it took 2+ hours for them to inspect and then provide a loaner vehicle. The waiting room is nice with drinks, snacks, and wifi.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Accommodating and Friendly

By TCRUNNING on 7/28/2019 at 3:43 PM. Helped by Dennis, Matt.

Dennis and Matt made our experience one to remember by being accommodating and friendly from start to finish. 100% would recommend working with these two.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Really good service

By JONMCCASLIN on 7/26/2019 at 4:50 PM. Helped by Matt Kutyna.

We came to the dealership as another Mazda dealership had given us poor service and we wanted to see if it was just them or accorss Autobarn. Thankfully City Mazdas customer service was amazing and they couldnt have been more helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Very Helpful

By SKYLER.SHASKY on 7/24/2019 at 1:37 PM.

Manny went above and beyond by installing my new Illinois license plates for me. He was super friendly and made sure I was taken care of. My only complaint would be that I had to wait about 2 hours for an oil change and tire rotation. I understand there were some scheduling issues with service technicians taking time off, but obviously waiting that long is not ideal. Also the waiting room was a little hot :). Overall I'd definitely come back though.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

THE BEST, INCLUDING SERVICE MANAGER, CUSTOMER REPS AND TECH.

By JIMECUNNINGHAMJR on 7/22/2019 at 6:19 PM. Helped by Barry, Tommy and technicians.

Each and every time I’ve had an occasion to visit your service center, all staff are friendly, helpful, professional and informative. Five stars is not enough, if I could rate them higher, I would. Barry, Justine, Tommy and the technicians are all the stars of this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By NOAHEINSTEIN on 7/19/2019 at 3:05 PM.

every person we talked to was extremely helpful and engaged. Also everyone was competent and new what they were talking about and helped us get a car off the lot same day.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By GRUBE_P on 7/18/2019 at 5:09 PM. Helped by Barry.

Barry and Justine have been professional and personable everytime I make an appointment or just walk in! Justine goes above and beyond which keeps coming back!! There has been times both were not in on that particular day,so I would wait until they or one of them were working!!

I would recommend this dealer.