Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Atlas

By Ubertuner on 11/15/2017 at 12:19 AM.

Reese was super helpful and very personable. Just an all around nice guy. He never pressured us or tried to sell us on something we didn’t want. Curt his manager also helped us and he was the same way. Worked within our budget and got us what we wanted. Thanks guys!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

COMPLETLY TAKEN ADVANTAGE OF!!

By dustiecar on 10/30/2017 at 6:39 PM.

My wife bought a Tiguan from Dean Team Kirkwood in 2013. When trying to trade it in on another vehicle this year we were surprised that it came back as a buyback on the Carfax. She purchased the vehicle with me not present, and when I signed the papers the there was no statement disclosing to me that this was a buyback vehicle.. She to this day does not recall ever being told or explained what a buyback was. I ended up calling the bank I have the loan out with, to their surprise this information was not disclosed to them either. The Bank then proceeds to tell me that they do not give out loans on buyback cars, and have been in contact with the dealership. So now I am stuck with a car that barely has any value and is depreciating like a sieve. Despite the complete dishonesty, and potentially committing dealership fraud, I go into the dealership to give them the chance to resolve the issue, without having to result to this bad review shaming process. Colin's idea of making it right was to give me the bottom end of trade in value on a car that I would never have purchased in the first place had I know the state of the title. He then decided to raise his voice in anger towards me, when I didn't like the deal he presented. The issue for me is that I don't want to have to deal with this Dealership, but in order to use the Tiguan in as a trade I am forced to pick a car off their lot, completely diminishing my choices and purchasing power. My wife was taken advantage of and I in proxy, as well as the bank. I am frustrated in how unprofessionally I was treated by Colin. I just hope that they haven't done this to anyone else.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Excellent experience!

By AshleyFrier on 10/28/2017 at 9:35 PM.

We had an awesome experience leasing our new VW Tiguan! We highly recommend Pinky! If you need a new vehicle go to Dean Team Kirkwood!

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
3   Quality of Work

Go see Pinky...

By Poolboy11 on 10/22/2017 at 1:19 AM.

Good visit, in and out fairly quickly, painless buying experience, kinda hard to get in and out of the used car lot, but pleasant all around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toureg purchase

By Kkwalters on 10/2/2017 at 6:19 PM.

Reese was very helpful and knowledgeable. He showed us many of the features of the Toureg and went with us on a test drive. He showed us the car fax and gave us additional information about the car.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Easy and remarkably fast.

By Cynthia Morin on 10/1/2017 at 2:11 AM.

Knowing a person in a local community social media group, I approached him expressing interest in purchasing a car. Maurice Gayden was extremely efficient and expeditious in obtaining a reliable vehicle. While keeping my budget restrictions in mind. The actual purchase was the most efficient car buying experience I've ever had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Reese Found my Dream Car Nissan GT-R

By Gchong76 on 9/30/2017 at 7:53 PM.

Highly recommend Reese at the Dean Team in Kirkwood! He went out of his way (literally all the way to Illinois to find the exact car I was looking for) and continues to check in with me keeping me well informed. Everyone from the sales team, service department and management treated me kindly and with patience. Again Reese is Awesome!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick. Easy. Painless.

By jmb7wb on 9/26/2017 at 3:28 PM.

I recently purchased a 2018 Tiguan from the Dean Team in Kirkwood. Reese was very relentless in pursuing a car for me. I knew what I wanted and Reese contacted numerous dealers across the midwest until he found one that matched my criteria and had it driven down in a timely manner. Would definitely do business from here again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Reese Found my Dream Car!

By RubyRedVW on 9/24/2017 at 7:45 PM.

Highly recommend Reece at the Dean Team in Kirkwood! He went out of his way (literally all the way to Georgia to find the exact car I was looking for) and continues to check in with me keeping me well informed. Everyone from the sales team, service department and management treated me kindly and with patience - so pleased and at peace with my decision to lease a new Volkswagon!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Had the car we were looking for...

By 4Seekers on 9/24/2017 at 2:08 AM.

We found the car we wanted, it had everything we needed, used first car for our son, price was a little uncomfortable, but the dealership helped us get the best percentage rate to get the lowest payment for our short term loan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bought two cars same day from reese

By David 3309 on 9/23/2017 at 6:30 PM. Helped by Curt.

Reese did a super job for us. Great product knowledge. Long distance buyers, so we depended on him for details from afar. Came in to buy one car, but trusted experience so much we bought TWO new vw's same day. Very fair pricing and aggressive on trade ins. Curt the sales manager also great. Extremely happy with outcome. David S

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Larry pinky Persons is the man to see!

By Crazy4carz017 on 9/22/2017 at 3:58 PM.

I hate car shopping. We came to the Dean Team just to look, and Larry Pinky Persons took us under his wing and the rest is history. Amazing selection, really personable staff, a great experience over all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience buying a car from Reese

By Hg on 9/22/2017 at 1:29 PM.

Reese was extremely helpful showing us the Atlas. Worked very hard to get us the exact trim and options we wanted on the car. Overall a great experience.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Very Satisfied Purchaser

By Rg3buyer on 9/21/2017 at 7:50 PM.

The salesman, Danny, was good to work with and I enjoyed my time dealing with him. He was personable and honest. I made a purchase with which I am very satisfied.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great Experience, Simple and Easy

By EricBrown93 on 9/20/2017 at 6:11 AM.

Larry went out of his way to make sure that I got the car I wanted at a good price. Was in and out quickly which was nice as well, with no hold ups of any sort. Definitely recommend to anyone looking for a new/used car!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Danny Veit is the BEST

By Blah blah blah!! on 9/12/2017 at 9:12 PM.

Had a great time time test driving cars with the salesman Danny Veit! He made sure I didn't leave settling for anything less than what I really wanted. I know I paid more than what I had planned but the car is soooooo much fun to drive I don't even care!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great overall experience!

By Krg77 on 9/20/2017 at 7:15 PM.

Apron arriving at dealership we were promptly greeted by Reese (our salesman) and ask what he could hep us with. After explaining what we're trying to accomplish he set into action. Though he was busy (peek time on a busy Saturday...) he got us into the desired car we wanted to test drive then assisted us with questions we had and laying out the numbers in a straightforward manner once we decided on the new Jetta. Once we were seen by the finance guy he followed up with finishing up the transaction and getting us set up in our new car. Other employing also kept my mom entertained and accommodated (she's in a wheelchair). Reese was very laid back and yet professional. One of my favorite car purchasing experiences to date....and I have purchased A LOT of cars for my a 40 yr old man. Haha I have recommended Reese and the dealership to several people in passing in my town and it's only been a couple weeks since purchase. Thank you Deanteam VW of Kirkwood and a special thanks to Reese for your help with this new car purchase!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience

Atlas

By kate on 9/20/2017 at 2:19 AM.

We hit some unpredictable road bumps when purchasing our atlas- but everyone at the dealership went out of their way in to ensure we wound up with the exact car and deal we were looking for! Every visit we made to the dealership, even with our one and a half year old son, was a good experience- comfortable waiting area with snacks, friendly faces making sure we had what we needed to be comfortable/help we needed when moving our items from the old car to the new car, a loaner car to drive while our car was customized.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Most trusted sales person I've ever dealt with

By Jbrown on 9/19/2017 at 6:11 PM.

Let me tell you about Reese because this is the second car I've purchased through him. When my convertible was feeling too small, I went to him at the beginning of summer with a little hesitation about trading in when the weather was so nice. He directed me to go home! And to drive around all weekend with the top down so I could be sure this is what I wanted to do. After that, it was a couple of months I think before I was really ready to get in to a sedan. When the time came, I knew exactly the price, trim and color that I wanted and just like last time, Reese got it for me at another location and worked his magic to get the payment where I needed it. After the sale, he stays in contact, always ready to help with the smallest of issues. I highly recommend him to anyone looking to buy new or used!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Happy Customer on 9/19/2017 at 5:18 PM.

I found the vw new beetle that I wanted at a great price. My sales rep was knowledgeable and customer focused. Staff was friendly and helpful. I would definitely consider recommending this dealership to friends and relatives.

I would recommend this dealer.