Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.7  
Friendliness
4.3  
Overall Experience
3.7  
Price
4.3  
Quality of Work
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They make things happen!!!!

By 1bwells13 on 1/4/2019 at 12:13 AM. Helped by Michael Tran, Jesse Sanchez.

Michael Tran, Finance and Jesse Sanchez, sales are a great team. Both of these gentlemen go out of their way to make a deal happen. In my years of purchasing cars they are some of the most experienced, knowledgeable and skilled people I have met. I have purchased 4 automobiles from them, with the last 2 purchases taking place in the last four months. Obviously, they have a lifetime customer.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Could not deliver

By Marye0328 on 10/25/2018 at 3:56 AM. Helped by George Tabarez, Ryan Valletta, Kurt Schied Tony Castro.

One star is generous. Found a scratch and a small imperfection on trunk. We did paperwork and they were going to send it to “their” body shop to repair. Over a week passed. Came back with a new scratch! This went on for a month! I gave up, canceled the deal and got the necessary paperwork done. I had already made the first payment. Took weeks to get down payment back. Returned plates and registration and now I have DMV suspending the plates due to no proof of insurance on car I done own. I sent them all the paperwork, but this is the second letter from them about this. I would not Recommend buying from them. They pass you around like a football from one manager to another and no one follows up with you.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Customer Service !

By April Campa on 4/6/2018 at 5:33 PM. Helped by Pedro Benitez & Stephen Ngo.

I would like to say from the start Pedro Benitez was very helpful through out this process . He insured us that he would help us find the right car for me and my family . Pedro does go above and beyond to make sure his customer are happy when leaving. I would recommend anyone to go here if they are looking for outstanding service. I would also like to mention Stephen Ngo for being so helpful during this process as well . It was a pleasure to have met you all and big thanks to you Pedro .

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Spot delivery scam

By Diana on 4/8/2015 at 7:55 PM. Helped by 4.

Dealer had 3 hours on a Thursday morning to draw up purchase agreement. After leaving dealership with my new car, dealer called a week later and asked me to give them a couple more thousand or reduce term of loan or return the car. Dealers right to cancel had expired, so I did none of these. Dealer has still not paid off my trade in, as of today.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Great all around dealership.

By GEV on 2/28/2015 at 11:21 PM. Helped by John Comey, Steve Hoefling, Kevin Riberdy( service).

Our ranch has several Ford trucks and all parts & service are purchased at the Ford Store. We've been with them since they opened and they've been great. Several friends & family including ourselves have purchased new vehicles here & have had good experiences. No nonsense & good deals on 3 F-150's, 2 F-350's, 2 Explorer's 1 Edge & a Fusion, all since 2012. I highly recommend them!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My wife and I went in to "shop around" today...

By JonHinthorne on 5/19/2013 at 5:55 AM. Helped by Barry Teigen.

My wife and I went in to "shop around" today and ended up purchasing a Used Prius. Our salesperson, Barry T., was extremely helpful. He explained upfront the fair and hastle free pricing that the ford store prides itself on and we were very impressed with how that turned out to be true. The first monthly payment he gave us was not doable for us; however, he was able to work with us and accomodate exactly the price point we could afford. If you are looking for a great, reliable, and friendly car buying experience go to Morgon Hill to this dealer. Thanks to Barry and the team there, we are now the proud owners of a Toyota Prius.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Jesse is a great service oriented sales person. The...

By tzucc on 10/1/2012 at 12:19 PM. Helped by Jesse Sanchez.

Jesse is a great service oriented sales person. The buying experience was great. NO dealer markup, even on new hot vehicles. In fact I got a great deal with unexpected discounts heaped on my target set of vehicles. I ended up buying a $46K out the door F150 truck and very happy with the experience. Finance experience was also quite pleasant and the finance manager was helpful and efficient. I will definitely come buy here again. Hope the service is as good as their sales.

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Jesse was friendly. He gave us time to look at cars,...

By lmaack on 7/12/2012 at 6:23 AM. Helped by Jesse Sanchez, Diane, Mike.

Jesse was friendly. He gave us time to look at cars, answered our questions. He accomodated our requests. He arranged a test drive that fit our busy schedule. He spent time explaining all the features, explained options with financing. Jesse was new to the dealership, if he didn't have the anwswer he would get it from someone else. We appreciate all the time he took with us and was thorough with the sale and explaining warranties and services available to us after the sale. We also appreciate Diane taking time to explain all the documents that we were signing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We went into this dealership thinking it was going to be...

By Thedrivons on 6/25/2012 at 3:45 AM. Helped by Mike and Hu.

We went into this dealership thinking it was going to be like every other dealership a nightmare!!! We were so wrong the service from the start was outstanding Mike the sales manager and Hu the salesman were awesome I would recommend this dealership to anyone who wants no hassle and a great deal

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
2   Overall Experience
2   Price
1   Quality of Work

I have taken several vehicles in to The Ford Store with...

By pquin on 1/31/2011 at 9:02 PM. Helped by Mike.

I have taken several vehicles in to The Ford Store with poor redults. On one occasion they overfilled the oil in my Hybrid so much the engine smoked. On onther occasion I had to go back for service 3 times to fix an alignment problem. I was given a full detail for my trouble, supposedly a $150 value, but the result was no better than the local drive through car wash and a day without my vehicle. They seem to have limited diagnostic capabilites and charge a premium price.

I would not recommend this dealer.