Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4.1  
Friendliness
4.5  
Overall Experience
4.1  
Price
4.1  
Quality of Work
4.3  
Service
2.3  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchased new Insight

By Sarah on 7/13/2019 at 5:57 PM. Helped by Manmohan; Nicole; Garett.

We purchased a 2019 Honda Insight from The Honda Way. The entire staff was very attentive and professional. So far very happy with our new car. Purchased on June 29/19 and still haven't need to gas up. Dealt with Manmohan in Sales, Nicole in Finance and Garett in Service. On-side HUB agent was also very helpful. Stressful process but they tried to make it as smooth as possible.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Sales expertise at The Honda Way is excellent

By Mrs. Diane L on 7/9/2019 at 12:58 AM. Helped by Mr. Birk Sales,.

The sales representative, Mr. Birk at The Honda Way in Abbotsford went above and beyond in assisting me with getting the right vehicle that I was looking for. I was astonished that Mr Birk after a number of vehicles I had looked at and not purchased, one morning he brought over to my house a vehicle that I test drove and a few days later purchased. Not many people would go to that length to help a customer. The whole staff worked quickly and efficiently in completeing all the necessary documents and in only a few hours. And I am enjoying my vehicle. Thank you Mr. Birk . Mrs Diane L

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Not looked after for problem

By Mike on 6/19/2019 at 11:34 PM. Helped by Britany.

I was regular customer but my car start leaking oil. They said they even can not look into this for 3 days. I had to take it to Jonker Honda in Langley and the service at Jonker was more than Excellent. I am Jonker customer now.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Impressive Enthusiasm

By RDS on 6/7/2019 at 10:44 PM. Helped by Carter M.

I’m always speculative as I head to deal with sales persons at car dealers. Carter McCormack met me with an unusual non pressuring energy. Was quite refreshing actually. I wish more young men had the drive this young man has. Keep it up Carter and thanks Honda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service through the years

By ellie 60 on 6/6/2019 at 7:52 PM. Helped by Daniel.

I would like to thank Daniel on sales for all his efforts through the years I have applied for a Honda car . He is very professional, respectful and honest. Straight to the point and always made me feel safe to ask questions being a woman who doesn’t know much about purchasing a car. I highly recommend Daniel to be your sale person for he will walk you through what will work best for your need and your family’s needs. God bless you Daniel!!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Careless Service department has Major consequences

By AshleysFriendsUnite on 2/8/2019 at 9:08 PM. Helped by Two Managers at dealership.

After xxxx near a month of keeping relatively silent about this situation, I am speaking up because I am not going to be disrespected or dismissed over something that was completely not my fault to begin with. I am at a loss. I purchased my car from Honda Way, Abbotsford Auto Mall. For me, this is one of the happiest days of my life as a new car was a really exciting thing after driving an older used vehicle. They made this a positive experience for me and I had nothing but good things to say about their dealership until now. On January 19th, I dropped my car off to their location for simple maintenance work, which included air filters, brakes, and an oil change and this is what I came back to. They called me and claimed that the latch on the hood was not secured and flipped up on them when they took it for a test drive, which cause a “little dent”. After driving down there and seeing it for myself this was not a “little dent”. My car after being assessed by an auto body shop was well over $5000 worth of repairs. The dealership wanted to repair this in a private matter and pretend it never happened but with it being over $5000 worth of damage how can you pretend that that never happened? My car was one of a kind, as a lot of you know her name was Merlot. She is a rare colour, which the auto body shop admitted they would have a difficult time colour matching it and it would likely not be the same as what it once was. The repair and this substantial damage has permanently devalued this car. When I went to speak with the manager about this, I felt very dismissed as they were tried to upsell me and get me to pay more to get into the brand new 2019 car, when really that day I walked in to pay the rest of my car off in full and never have to think about a car payment again. Why should I have to pay more money over a mistake that was complete not my fault? After talking to another manager, we agreed that he would try to find me a used car at same mileage that I would be happy with. For the past month, I have been patient with them and have been driving a loaner car and they have been very limited to trying to find a solution for me. Today, they called me and said they are going to do nothing for me, that the repair on my car is done and that they were going to drive it to my house and pick up the loaner car. This is unacceptable after the inconveniences they have cause me. After all this and to have them do absolutely NOTHING after everything that has happened why should I be the one to suffer with a depreciated car?! If you are looking to buy a Honda or own a Honda, my advice to you is to NEVER purchase or deal with The Honda Way, Abbotsford in the Automall. They obviously don’t care about their customers or their vehicles.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By MSG on 11/3/2018 at 12:36 AM. Helped by Vikram Sandhu.

I went to diagnose the breaks problem and consulted with Vikram Sandhu. He told me that some parts of my truck need to be replaced and they are under warranty. On the other hand, last year another consultant told me about their replacement and cost without informing me their coverage under warranty. I appreciate Vikram's service who ordered the parts immediately because my truck was about to reach the warranty limit. I am thankful to him and will like to get consultation from him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent & quality service give by Sales Manger Hash Toor.

By Jay Sidhu on 7/16/2018 at 1:55 AM. Helped by Hash Toor & Brittany Hussain.

Took the delivery of my brand new Honda CR-V touring on July 14 2018. My heartfelt appreciation for Hash Toor & finance Manager Brittany Hussain. I definately recommend to my friends Hash Toor & Honda way if their looking for their dream Honda in near future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exceptional customer service

By ANH1983 on 2/18/2018 at 5:38 PM. Helped by Brendon.

Everything about my husband and my experience here was first class. The staff and their knowledge, helpfulness and looking out for our best interest was unmatched. I couldn't recommend the Honday Way enough.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Highway Robbers for Technical Service!!!!

By No Way Honda Way on 7/3/2017 at 8:34 PM. Helped by Service employee's.

Horrible experience! Took my car in for air conditioner service. Was given a quote over the for the phone which I hesitantly accepted. It was $2000 for an older civic. Picked up my car when it was ready, paid. On the way I home noticed it was still blowing warm air! So I returned my car to Honda only to be told it would be another $1000.00!!! I would of never agreed to any service if they had given me that quote to begin with.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I Love Honda Way

By Talwinder Dhaliwal on 12/30/2016 at 6:06 AM. Helped by Mr. Manmohan Birk.

I have got my brand new 2017 Honda Civic Touring from Mr.Monmohan Birk. He was very kind, honest & friendly person. This was one of the best experiences that I have ever had shopping for a vehicle. I would highly recommend Mr. Manmohan Birk at the honda way.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price

Lying is the "Honda Way"

By AverageJoe on 4/13/2016 at 12:40 AM. Helped by Josh Leger, Daniel Wang.

They are flippant and unorganized. If you agree to a price they offer you, expect it to change Within the last 4 hours I had agreed to a price over the phone with Josh Leger, assistant sales manager, on a car I had seen the previous day. A couple of hours later I was left a message saying that they decided not to sell me the car at that price after we had agreed on it and that it would be cost me more than 2000$ above our initially agreed upon price. I was angry at the change and declined the offer. Within an hour I was left a message saying that the manager said I could have the car for 500$ above the initially agreed upon price, I called them back and agreed to the new higher price. They then told me that they had changed their mind again and would sell the car for more money yet again. Do not trust the sales persons or management at this location. Their word means nothing and they will rip you off.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I love Honda Way. They take such good care of me and are...

By KerryEnns on 2/22/2014 at 4:59 AM. Helped by Wayne.

I love Honda Way. They take such good care of me and are considerate when costs are building up. They let me know what is urgent and what can be put off for another service. I never feel like they are pulling a fast one over. I often leave my vehicle there for the day while I'm at work and they drop me off and pick me up from work. They also wash and vacuum my car no matter how small the repair and if they've replaced any dash lights, the dash is spotless. The service they provide is a rare commodity!

I would recommend this dealer.