Dealer 2-Year Rating

Overall Rating

4.2 / 5
Customer Service
4.3  
Friendliness
4.3  
Overall Experience
4.1  
Price
4.3  
Quality of Work
4.1  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car buying Experience in a long time!

By FMC Vero on 1/26/2019 at 9:44 PM. Helped by Frank, Mike, Lindsey.

What Lindsey and Frank were able to do to not only press the limits of customer service in patience and professionalism -- but also to deliver the attention and dedication in dealing with my "options" I placed out there should be commended beyond the norm. Their responsiveness and demeanor to always be in that "what can I do for you next" attitude was just another factor in my decision beyond just the price! Which can't go unmentioned (no matter how hard it was to do)- :0) Mike P. also maintained the excellence by producing that fun & enjoyable personality to make the whole "paperwork thing" as easy and comfortable as would never be expected from my past experiences. BTW--the X3 was terrific on the ride home--we're gonna enjoy this car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Simply an amazing experience

By AMGNortheast on 12/6/2018 at 5:29 PM. Helped by dustin, lindsey, mike, frank.

I found the car I wanted on cars.com. It was a sunset orange m2 competition. I filled out the contact portion to inquire about the car. I was then contacted by Frank and the team at Melbourne BMW. To sum up my experience it was simply delightful. I flew out to pick up the car and they picked me up at the airport an hour away! Once at the dealer it was quick and smooth and everyone was so welcoming. Dustin the genius, Lindsey, Frank in sales and Mike in finance all came together for a flawless experience.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Continuing review, runflat tires wear quick and uneven

By Nothappy on 7/22/2018 at 11:32 AM. Helped by Dustin.

The runflat tires that BMW is trying to charge me at $300 per tire at lease end should have a 60k mile wear warranty on them. This car had 30k! Im a woman, moderate driver and not in the habit of spinning tires, lol! These run flats are known to wear very uneven, predominantly on the sidewall eventhough rotations were done (or so they claim) by BMW during service intervals. Toyota and Honda were involved in a mass suit last year that paid back owners/lessees the excessive costs and wear on run flat tires. I had 4 tire incidents during the 3 years and had to buy 2 new tires already. I will dispute the lease end charge.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They hit you hard after lease end!

By Elsa9687 on 7/20/2018 at 6:23 PM. Helped by Dustin.

I had a pre inspection on my 3 yr lease end today for a 2015 BMW 428i. Dustin, the inspector said I needed 3 new tires at the cost of $900! This car had no dents, dings, interior issues, was clean inside and out. I am disappointed, yes a dealer can insist, but I just turned a VW GTI in next door to them that I leased at the same time for my son (same dealership) and they were far more lenient plus I had a really nice guy inspecting it. Dustin is the weak handshake nitpicker you dont want at the end of your lease. I would lease elsewhere next time.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

" Great customer service "

By lasalle55 on 5/2/2018 at 6:46 PM. Helped by Ben Martin.

My service adviser Ben Martin, was very nice and professional. He always kept me updated about my car. Even the master mechanic Cesar, was friendly and explained everything to me. My car is fixed and running great again thanks Ben !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service!

By ReneM on 4/11/2018 at 9:57 AM. Helped by Service advisor, technician, receptionist.

Had a great experience at Melbourne BMW. Great staff, honest and professional. They were fast and efficient. Everyone from the receptionist to the car washer was friendly. Even the technician came to speak to me about my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Duncan2117 on 12/18/2017 at 8:00 PM. Helped by Rachel Rowland.

The service adviser, Rachel Rowland, went out her way to get my car serviced on time. She kept me advised on the progress and called when completed. She was very knowledgeable about the service requested and my car in particular. Her friendly approach made me feel very welcome and appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department Rocks

By tyler123 on 10/30/2017 at 2:00 PM. Helped by Renee M.

I have been to 3 different BMW dealers and this service dept is the best by far! Service Manager Renee was knowledgeable and fair. Happy customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A Pleasant Buying Experience - A Remarkable Dealership

By One delighted purchaser on 10/19/2017 at 10:53 PM. Helped by Richard Nail, Sean McAleney, Dewayne Gibson, Sean Dunn.

A car purchase for me has never been something I looked forward to. I know now, I was just purchasing at the wrong dealerships. From the moment I contacted Melbourne BMW inquiring about a Pre-Owned M235i listed on the Internet, to the moment I handed the check to the business manager, I was treated with patience and professionalism. They made me feel like I was the most important person in the building. The sales consultant Sean M, the business manager Dewayne G., and general manager Sean D. are passionate about meeting the needs of their customers. I left the dealership a happy person, and look forward to a lasting relationship with this remarkable team and their incredible automobiles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated Me With Respect

By Betty J on 10/18/2017 at 9:06 PM. Helped by Denis.

Unlike another luxury car dealer nearby, Melbourne BMW treated me with respect and kindness. I tell everyone I know about them and will continue to.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easier than I thought

By Carguy718 on 10/16/2017 at 12:45 PM. Helped by Sean McAleney.

Buying a car always seems like a tedious drawn out process. Sean was very knowledgeable, didn’t waste time, and there wasn’t any nonsense. I knew where I needs to be on my trade, and where I wanted my new payment to be. Everything worked out perfect. So happy with my experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car shopping is a pleasure at Melbourne BMW

By JConnelly85 on 10/13/2017 at 2:26 PM. Helped by Sean McAleney.

I’m currently on the market for a new car, and I have been working with Salesman, Sean McAleney. He has been extremely helpful and knowledgeable. I am planning on purchasing an I8. I feel very confident that Melbourne BMW will provide me with the perfect vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By Swampfox on 10/13/2017 at 12:58 PM. Helped by Rene.

The staff in the service department is extremely friendly, professional and most importantly highly educated within the bmw brand. It was a pleasure to experience timely service as well as a clean facility. I highly recommend bmw of Melbourne to anyone that can get their car there! A special thanks to the service director Rene for outstanding professionalism and making me feel welcome as soon as I pulled in the drive! Thanks Melbourne BMW! See you soon!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By courtneyk on 10/12/2017 at 1:38 AM. Helped by Peter S.

I bought my used 328i from Melbourne BMW and was really happy. My salesman Peter was awesome and did not play games with me at all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding experience! We have found our dealer for life!

By billybevins on 10/11/2017 at 10:50 PM. Helped by Sean Dunn, Richard Nail, Rene Morris, Dewayne Gibson.

Sean Dunn and his Sales Manager, Richard Nail, made our buying experience stress free and pleasant. Our service advisor was knowledgeable and responsive and everyone we have met so far in the service department has been wonderful. We will be back again and again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got The i3 Of My Dreams

By Wingnut on 10/11/2017 at 8:32 PM. Helped by Daniel.

I owned a Honda Hybrid for 4 years with the goal of eventually going fully electric in the future. I've wanted to become fully gas independent for years, and after seeing that an i3 was sitting on the lot I went and checked out Melbourne BMW. From the moment I saw it until writing this review they've been beyond amazing. The sales associate Daniel was knowledgeable, the parts department and Jeff were beyond accommodating when my charger was found out not to be functioning, even sending a new one overnight!

I would recommend this dealer.

Overall Rating

2.5  

4   Customer Service
4   Friendliness
1   Overall Experience
1   Quality of Work

Ineffective service department!

By BMW-less on 8/24/2017 at 6:18 PM. Helped by Ben Martin.

My CPO E93 335i I bought in March this year has been in their shop for NINE WEEKS and they don't have a clue why the a/c system won't cool properly. They've changed out virtually every part in the system at least once (some more) and it is no better than the day I brought it in! The service advisor, Ben, is great, but the a/c system is over-engineered and apparently no one in BMW corporation understands it!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disappointed

By Billy on 5/4/2017 at 6:53 PM. Helped by GM. Service Manager..

Purchased a new X5 from Melbourne BMW. I had other BMW vehicles in the past from another dealer prior to moving to Florida and always had great sales and service support. Very disappointed in the Melbourne BMW Sales area for lack of knowledge and rushed delivery to the poor treatment in after purchase Service. After a year of crazy issues with the vehicle and lack of response from the dealer I took a huge loss to trade out of BMW forever. I would never recommend the product or dealer to anyone.

I would not recommend this dealer.

Overall Rating

2.4  

3   Customer Service
3   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Don't go here! Only care about money!

By Carcrazy9 on 3/1/2017 at 8:08 PM. Helped by Jameson.

I studied extensively online about my repair. Numerous people had the same problem. They wrote about how long it took them to do the repair themselves and exactly what the problem was. It took everyone who did it and wrote about it on line about 5 hours and cost around $1000. With Melbourne BMW who had supposedly experienced service men it took them twelve hours and cost 3 thousand! Not okay!!!!!

I would not recommend this dealer.