Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.6  
Friendliness
4.6  
Overall Experience
4.6  
Price
4.3  
Quality of Work
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent buying experience

By Ibi on 8/8/2018 at 5:51 PM. Helped by Monnetta.

I found the Mercedes Benz S550 I was looking for on the internet and Charlie (The Luxury Autohaus Inc) was my first stop to check it out. Charlie and Tina gave me a good buying experience. They worked out the financing. Their word is their bond. They do not have to write things they promise you down to honor it. They have given me a good buying experience. I will definitely recommend them to my friends and family or anyone needing a car. Buying with no pressure. Good car. Enjoying it now. Thank you Charlie and Tina.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

They Care About Their Customers

By nick65 on 7/30/2018 at 12:23 PM.

My buying experience was zero pressure and easy as 1-2-3. Charlie cares about his customers and will go the extra mile. There were some post-purchase issues with my vehicle and Charlie took care of me. As a consumer, you can't ask for anything more. In today's market, Charlie's approach to doing business is refreshing. I highly recommend The Luxury Autohaus. Nick A.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Charlie Gertsner found my Lexus and took care of everything.

By MDK on 5/14/2018 at 8:07 PM.

When I decided I wanted to buy a Lexus , I contacted Charlie Gerstner to get his input. I discussed what I was looking for and within a few days Charlie found the car. a 2015 Lexus 350 with only 13.900 in mileage. I then bought an extended warranty that Charlie offered to extend the warranty another 5 years or 100,000 miles. Charlie and his staff were very professional and made the transaction easy. I would highly recommend The Luxury Autohaus as a prospect if you are looking for a nice vehicle. The car was missing one key fob and Charlie arranged for Lexus to get me another key and paid for it. Very accommodating.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying made easy!

By Kelseyowens09 on 3/12/2018 at 11:55 PM. Helped by Tina.

I don't understand how this place only has a 3 star rating! Kevin was so helpful when we went in. I was able to test drive the car I picked out online within 5 minutes of walking in. My credit is not that great due to buying a home recently but he still wanted to try and get us financed! Tina is a miracle working and low and behold I was financed for the car I picked out. I was able to get a low payment WITH GAP! This place was so awesome. I took my car home the same day. They saved me a tremendous amount of hassle and everything was said and done in a couple of hours. Honestly so thankful for luxury Autohaus!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Sold a Porsche Turbo with a $25,000 kit that it did NOT have

By JHallahan on 9/26/2017 at 5:39 PM. Helped by Nicole.

Purchased a Porsche Turbo that was advertised and noted in the contract as having a $25,000 package, the fabspeed FS-700 package. Some weeks later, I found out that it not only was missing the turbos, intercoolers, hoses, cats, ecu, Cobb, etc... The clutch was shot. The clutch master cylinder was shot. The clutch slave cylinder was shot. And even the clutch lines were shot. $7,000+ in repairs later, I still did not have the $25,000 FS package. 7 weeks of trying to be patient and let Charlie, Nicole or Earnest make it right... And I was blasted with Charlies sales talk over me. 4 weeks later. I am now dealing with his attorney, Patrick Norris, that just keeps putting me off and telling me he will look it over and make an offer... The offer came in at $2,500!!! I am out $32,000 and they offered $2,500. I refused, of course. Its been 8 days since they have replied. Buyer BE WARE! Read the other reviews. Now I see why Nicole texted me over and over and over to leave a great review on this site before the deal was ever even done.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Service

By Steven Carcaba on 11/9/2017 at 7:08 PM.

Very happy with my purchase. Have had the car for a year now and there have been no surprises. I am very particular and Kevin went above and beyond to make me happy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership, Great service

By Sandra Harlinskis on 10/24/2017 at 12:15 AM.

I would highly recommend purchasing a vehicle from The Luxury Autohaus. Earnest Lawrence and Nicole King were great to work with and made this purchase totally enjoyable. They provided me with a stellar car buying experience and I would recommend seeing them if you want an ethical car buying experience. Thank you !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service!

By Nichole Waldron on 10/23/2017 at 7:18 PM.

Nicole helped my mother find her dream car. Was very helpful and listened to everything she wanted and found her the perfect car at the right price! Thanks Nicole :)

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Stay AWAY!!! Very Unprofessional!

By DenverLuck on 10/19/2017 at 3:06 PM.

visited The Luxury Autohaus last weekend after finding a car of my interest through an online search. What a mistake! After driving HOURS to get there, It was the most awful car shopping experience ever! First, after looking around the lot for a while, it took at least 10 minutes for me to get any assistance, even though they were not busy. I had to ask for assistance a couple times before any sales associates decided to help. The sales associate that finally did come over, clearly demonstrated how this dealership does not value its customers. From the initial introductions, the sales associate’s demeanor was unacceptable and unprofessional. His tone and shortness was unwarranted and inappropriate. Me being the kind person that I am, initially brushed it off as, “ maybe he just is having a bad moment”, so I attempted to lightening things up. I decided to ask the sales associate, “what can you tell me about this car?” He replied, “ I have hundreds of cars on this lot. Its impossible to know about each one.” After going for a test drive, I decided that the car was not for me. So I asked the associate to show me a different car. He replied, “We are not going to test drive every car on the lot.” Really?! This is how you treat your customers?! Buyers beware! Car buying is a big purchase and you owe it to yourself to buy from a dealership that appreciates you business!! This dealership earned this low rating! Stay Away!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Complete scam and just downright mean

By RPaslay81 on 10/17/2017 at 7:36 PM.

I left a review previously. Apparently this dealership was somehow able to delete it. My issue is that I was sold a truck that was supposed to be inspected and serviced before I purchased it. After taking it to my local mechanic he uncovered several thousand dollars worth of repairs that needed to be completed. When I contacted the dealership I spoke with Ernest. We texted and communicated multiple times and he basically told me I was a liar a blackmailer and I had misrepresented myself as a car person. After trying to reach an agreement in which I was seeking some sort of assistance with repairs he refused to respond to any request for communication. I contacted an attorney and was advised to request the name of his attorney. He said that once his attorney drew up paperwork he would provide me with a measly $700 to assist with the cost of repairs because he says that's what it would cost him to repair the truck. I refuse to take the truck back to that dealership for repairs when if they had serviced and inspected the truck prior to selling it they should have noticed the problems and made us aware. Throughout the course of our communication he pointed out that he had to pay $2,500 to repair a car that I traded in. That may be true but the difference is I was up front with the issues that I knew of on the car. They sold me the truck either completely aware of the problems and not caring or completely unaware and lying about inspecting the truck as stated. Since communication began and now seemingly ended my negative review was somehow removed from this website. Based off of the transaction and the treatment afterwards I refuse to let it stand as such therefore I am posting a second- review and warning others not to go to this dealership. They misrepresent themselves and the cars they are selling and down the road you are likely to uncover thousands of dollars in repairs that you were not made of aware of. Earnest will be sure and argue this point until he is blue in the face however irregardless of how I represented myself it's his job as a car salesman and as just a decent human being to be upfront about what he is selling. I also dealt with Nicole she was pleasant and tried her hardest to get the deal done and she did. I do not blame her for any of this as she was doing her job and she is a lovely person. However with that being said it pains me to think that she's being paid to put her name on the line for a dealership that is such a scam. The worst part is whether I am right or wrong there is no room in a business transaction to call your paying customer a liar and a blackmailer and speak to them as if they are a dumb child. So buyer beware. I'm happy to know that other people have had better experience with this dealership. However mine was a nightmare and continues to be so. Ernest accused me of posting negative reviews under false names. That is absolutely 100% not true. I am here to say clearly that I am happy to tell anyone about my experience and what happened I have no reason to hide or provide false truths under a false identity. I have come to terms with the fact that I made a bad decision but I have also let Earnest know that Karma comes around and when he stands up on Judgement Day I hope his conscience is clear.

I would not recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

The ultimate measure of a dealership!

By J&A Miami on 10/10/2017 at 3:15 PM. Helped by Tina Coffey.

The ultimate measure of a "dealership" is not where they stand in moments of comfort and convenience, but where they stand at times of challenge and controversy. It's easy to give a dealership good marks when the sale is smooth, but a truly good team shines when there are challenges. I purchased a Tesla from Luxury Autohaus, which the concept unto itself was scary since I'm switching from performance BMW's. The sales process was so great with Nicole King and Tina Coffey! Where the true excellence shined through was when I had challenges with the car upon delivery. Nicole, Tina and Earnest jumped on it with enthusiasm and integrity to make the situation right! The team has earned my respect and I look forward to buying from them again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I was looking for my 6th Mercedes! They found a perfect car

By LarryC4298 on 10/3/2017 at 11:51 PM.

They found the perfect car for me and made the entire experience extremely pleasant.. I highly recommend them if you are in the market for a luxury car at a fair price,

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Also Out-of-State Purchase

By Mark DC on 10/3/2017 at 9:39 PM. Helped by Tina Coffey.

Takes a lot of trust, buying a car unseen at 800 miles distance. But no problem, they were open and honest, providing accurate information. They also cooperated kindly in getting some independent tests done. I think they sold for a fair price. Altogether, a very nice experience. Many thanks to Tina (paper work), and Nicole (salesperson)

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
4   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Out of state purchase

By Yes on 9/28/2017 at 6:33 PM.

I recently purchased a vehicle from The Luxury Autohaus sight unseen and turned out very well. The staff was very helpful Nicole King was exelent very sweet and is always available

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Corvette Z06

By Devlin-2 on 8/16/2017 at 3:12 AM.

Found the vette online on cargurus.com. About dealership they let me put the car on hold. So no one else could buy it. I've been eyeing a c6 corvette for a couple years now. Nicole was very friendly and I came down and test drove the car. Loved it and they were just waiting me to get cash. If my bank was not so hard to get a wire transfer would have been in and out in less than an hour. I paid cash for car. Paid about 1.5k under nada guide value. Ernie was very patient with my bank. I was super agitated with my bank. When wire transfer went to there company I was out the door in 5 minutes. If looking for unique vehicles I highly recommend this place.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pedal Pushing Porshes w/Charles & Kevin

By Frank Avrett, 911 Enthusiast on 7/31/2017 at 8:51 PM. Helped by Charles Wright & Godfrey McWhorter.

It's a sunny summer day, and all I don't need to do, is BUY A PORSCHE! Charismatic Charles Wright (CW) meets and greets me with a big smile and amazing attitude. CC is transparent from the beginning, and quickly brings over Kevin Prickett (KP) to assist in the education of how life can be "Phenomenal in a Porsche". We spend 20 minutes talking about 911s, when KP gently suggests that CW and I "drive a few of his cars"... The rest is history. After 3 quick 911-trips around the neighborhood, the decision was down to a 2, or 3-pedals! Simply put, this was the best car buying experience in 40 years of driving & buying. When CW called a week later, asking how I was enjoying the 911, my censored response was that it's the Best Driving I've Ever Experienced. Summary: Put the Pedal to a Porsche, AND get it from the Boyz @ The Luxury Autohaus. PS: Godfrey will make the numbers work for you. Or, at least he'll make you feel good about them! Frank Avrett

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very professional and helpful staff

By Westarv on 7/27/2017 at 2:04 PM. Helped by Godfrey McWorter, Charles Wright.

The staff was very helpful and expressed a genuine interest in my needs. Both Charles and Godfrey were knowledgeable of the vehicles and assisted me in the delivery of the Range Rover I chose.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience - 2013 Lexus GS

By Lexus Owner on 7/6/2017 at 2:46 AM. Helped by Hasani.

I purchased a 2013 Lexus GS 350 from Luxury Autohaus. From the moment that I walked into the door, they made me feel at ease. My salesman was Hasan. He was very personable. Kevin made the financing very fast and easy. I was very impressed with how they handled everything. I will definitely refer others to this dealership. Also, with future purchases, I will check with them first!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Give Autohaus a chance

By TO M5 on 6/2/2017 at 6:46 PM. Helped by Godfrey.

Professional friendly staff. Work hard to get me in a great car!! Best experience ever purchase of the car went seem less. I would highly recommend THE LUXURY AUTOHSAUS!!!!!!! Godfrey was well knowable. He was AWSOM!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BMW M6

By Gustavo Olivera on 5/18/2017 at 8:11 PM.

A breath of fresh air in the car business. Giovanni did a great job of following up and staying in touch through purchase process, which was primarily via phone. Kevin is a down to earth and genuine individual that goes out of his way to make you feel comfortable and well informed on the finance side of the deal. I would highly recommend them both, as they make an excellent team without all the BS that is norm in most car buying experiences.

I would recommend this dealer.