Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best car buying experience I ever had

By Fiona12345 on 6/26/2018 at 12:11 AM. Helped by Roberr Meeks.

I found The used car factory online. I called when I found my truck I wanted. I spoke with Kevin Gentry a great straight up man . We spoke and we made a deal. Robert Meeks sent me the deal via email . I agreed to it with Kevin over the phone. We gave each other our word and that was the deal . There was a few minor things with truck so I spoke with Jim Tayman General manager and it was all taken care off . When I drove down from New Jersey to pick up truck all was taken care off . Steve Pyle was waiting to do paperwork . Within 30 min I was done and back on road with my truck . Thank you so much great team effort you guys have a customer for lunch life .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Happy For The Second Time

By jeanne trinidad on 4/2/2018 at 10:52 PM.

I just purchased my second vehicle in the past 2 years from this dealership and both times I drove away a very satisfied customer! Once again, I told my family and friends that they need to buy their next car here! I want to thank both Johnny Callicott (my salesman) and Steve Pyles (in Finance Dept) for a very pleasant (and efficient) car buying experience. I'm sure I'll be back again in a couple of years to buy another car from you all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car purchase

By repobooboo1 on 3/24/2018 at 3:54 PM.

It was a pleasure working with Kevin Gentry and Jim Tayman. They were the very best. We were pleased with the way things were handled. Every time we called they were prompt to assist us with whatever questions we asked. They made us feel special. Thank you again for your friendly hospitality.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever

By Julio on 3/14/2018 at 10:17 PM.

The GM Jim and my colleague in sales Arthur where just outstanding. I drove two hours with my wife to buy our car and we left very very happy. We where treated as queen and king. I will recommend this dealership to anyone looking for presidential treatment. Thank you guys so so much .

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great ppl, good customer service.

By tamip0404 on 2/27/2018 at 9:24 PM.

Great customer service, very attentive, helpful in every way. Johnny was sure to assist us in every way that he could. Highly recommended. Everyone was a great help in our experience in purchasing our car.

I would recommend this dealer.

Overall Rating

4.8  

4   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very helpful and straight forward, with no BS.

By Toyotaguy on 2/12/2018 at 11:15 PM.

The folks at the Used Car Factory were fantastic , provided great assistance, with no pressure in regards to selling my vehicle to them. They went out of their way to make the process go smoothly, treating me fairly. The deal I received was above the average I was being offered by other dealers. I rarely take the time to leave reviews., Especially as slow as I type, but the crew thete definitely deserved my extra effort.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant Experience

By Nmrobey on 12/18/2017 at 6:09 PM.

Johnny C was great help with the purchase of our latest vehicle. He was always available to answer any questions, and didn't hesitate to allow us to come in close to closing time which was when our schedules would allow. The buying process was quick and smooth and the value offered for our trade-in was more than fair. We would quickly refer Johnny and The Used Car Factory to friends looking to purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great team

By Don on 12/4/2017 at 9:28 PM.

The whole sales team made me feel comfortable very welcoming and professional. Johnny was great very informative and knowledgeable . Awesome car . Thanks again for the help

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The process is very simple and fadti

By Dvaughn2593 on 12/3/2017 at 8:44 PM.

This was my first time ever trying to sell a vechiel I no now longer needed. My husband decided to call around and and found The Use Car Factory so we call they took a looknat our vechiel and made us an fair offer. The process was so simple and quick, they cut us a check right on the spot and the staff team there was really nice. I can say I was very impressed, I will surely recommend them to anyone who is looking to buy or sell their vechiel.

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
5   Friendliness
2   Overall Experience
3   Price
2   Quality of Work

False

By Terry on 11/30/2017 at 2:22 PM.

We purchased an $8k Hyundai, we noticed one tire was flat. We got all the "we'll take care of you" speeches etc. etc. The car was being purchased as a commuter car for the Mrs. Their resolution was to patch the tire. I explained, I don't send my loved ones out of the house 55 miles one way on patched tires. To this day been getting the run around, no call backs etc. (day 5) for a tire replacement. I finally went a bought one on my own, since the tire would only stay inflated for 2 days and the car has been sitting. I believe once you get to a certain price, you shouldn't have to run around repairing something you just purchased. 8k and can't get 4 good, reliable tires......No , not happy with them at all. As of Dec. 16, 2017 received a check for the tire purchase.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What is a (title of review

By Car person5321 on 11/28/2017 at 1:41 AM.

It was fun buying the car. No pressure from Johnny at all. That make every things easy. Office personnel as well made it very nice for us.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Purchase of a car

By Metz on 11/20/2017 at 6:20 PM.

Really good experience with Johnny C. He went out of his way to make it a pleasant and hassle free experience for us. At that stage we were only in the country for less than 24 hours. thank you. Frits and Adele Metz

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service, found exactly what I was looking for

By Lisa C on 11/15/2017 at 11:38 PM.

Came to these guys based on a family recommendation. They found me exactly was looking for, for the price I wanted to pay. Eric T. made sure that the car was in great shape and really took his time making sure I was happy with my purchase. Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great experience

By Deer hunter3850 on 11/6/2017 at 11:32 PM. Helped by Dont remember names but all were very professional..

I saw the vehicle i was interested in on there website. I talked to Mr. Kevin Gentry and met with him the following day. We talked and had a lot in common. I drove the vehicle and it was exactly what i was looking for as it was on website. Mr Gentry and i sat down and worked out a deal. There was no pressure,no promises, nothing but what i was there for. The dealership paid off my lease owed on my other vehicle and gave me a better %rate than my credit union. Everyone i talked to even though not involved in the transaction were very nice and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Good People

By Bud4one on 10/30/2017 at 2:50 PM.

I showed up to trade in my Harley. As a previous GM for Harley I know how the process goes. I gave them a reasonable dollar amount I wanted for my bike. I also told them exactly what’s I was looking for. I met with Kevin and we test drove a couple of SUV’s. I found the one I liked we made the deal and I was on my way. From the time I arrived until the time I pulled out with my new purchase was about 90 minutes. I have never experienced a more pleasant and expeditious car buying experience. These people are fair and straight forward. Treat them fair and they will treat you better. They have definitely earned my future business. THANK YOU!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The place to go.

By Happy on 10/30/2017 at 11:17 AM.

I had a wonderful experience at the Used Car factory. They listened to what I needed and showed me several options. I was not pressured to settle on something I did not want or could not afford. Kevin Gentry was my salesman and he was great. Kevin was very hands on through out the whole process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience

By MS on 10/27/2017 at 2:52 PM.

Stopped in to check out a GMC Sierra. The salesman met me before I got to the door to greet me. The staff is pleasant as well - multiple members greeted me as well during my time there. Everyone was very helpful in answering questions both during and after the buying experience about the vehicle itself and about the financing. They even drove the vehicle to my home since I wasn't trading mine in. Very nice experience there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant experience

By Sonjad on 10/21/2017 at 2:51 PM.

Great customer service and no strong armed sales tactics. The staff was friendly, personable and honest. They were patient with us during our test drives

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent customer service!

By AMM783 on 10/6/2017 at 10:38 PM.

The sales team at The Used Car Factory provides me with excellent customer service. Kevin Gentry in particular went out of his way to talk me through the financing options, vehicle features and actually kept my monthly note within my desired price range. He was not overbearing and did not make me feel pressured to buy the way many sales people do. Overall I had a fantastic experience and will refer my family and friends.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Car Factory Review

By L.C. on 9/29/2017 at 12:43 AM.

I like a dealership that listens and understands what i expect of a car. Kevin at Used Car Factory hears and delivers. He helped me find exactly what i was looking for.

I would recommend this dealer.