Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
5  
Price
4.8  
Quality of Work
5  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They make it easy !

By MJH on 8/21/2017 at 12:03 PM.

Friendly / Family atmosphere, no pressure, they listen, they find solutions. Been dealing with this dealer ship (through change of hands) for 40+ years, have purchased a number of vehicles from them, used their parts and service departments many times. Never an issue.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A great experience!

By Denise Morneau on 8/13/2017 at 11:19 PM.

This was my third buying experience at Ford and it was as pleasant and successful as the first. As last time, I worked with Lee, who is friendly and helpful and made me feel at ease. I also enjoy working with Gary, who sold me my very first Ford! I would highly recommend Lee and this dealership to all my family and friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This has been the easiest transition into a new car.

By EBMahoney on 8/14/2017 at 8:58 PM.

This transaction went so smoothly it was stressless. Our salesman explained everything. I feel the tried so hard to meet all our needs and help us find the best car for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Ford Escape Easy!

By Rob on 8/9/2017 at 5:19 PM.

I needed a third car for my son who recently got his license, so I decided to buy myself a new one. The folks at Kelly Ford had the best prices and made the process seamless. I was driving off the lot in my new car in less that 48 hours from initial contact. The salesman, Ambrose, was courteous and very helpful, as was the entire staff. The entire experience was great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, Easy, Easy

By AL on 7/21/2017 at 12:49 AM. Helped by Ricardo Mejia.

Ricardo Mejia was friendly, polite, helpful and make the whole experience easy. We would recommend everyone to go see him for a new/used vehicle. Answered all our questions and showed us all the new features that our new truck has. The whole staff was great. I will definitely go back to them again when we are ready to buy another vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great team at Kelly Ford

By CRAFTSPORTS on 7/26/2017 at 5:52 PM.

Enjoyed working with the team at Kelly Ford. Two of my friends also picked up trucks and their references were not unfounded. They were great and got me rolling same day which was impressive.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Repeat Experience

By Rob0602 on 7/25/2017 at 11:26 PM.

This is the second vehicle i have leased through this dealership. Both times i was treated great. They got me into the car i wanted in a short period of time. No Hassle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Positive experience

By dhausler on 7/19/2017 at 6:19 PM.

Robert, John and Gary were all very friendly and responsive to our specific choices. We are both happy with our experience and the car we got.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Shelby14 on 7/15/2017 at 6:45 PM.

I was very pleased with the service department, they were very helpful in accommodating me with my schedule and my vehicle was done when they estimated it would be.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first buying experience.

By Holldell on 7/15/2017 at 6:04 PM.

Very positive experience. Ambrose was very helpful. It was my first solo buy. He made it so simple. Very friendly staff. So glad I chose this dealer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A pleasant experience!

By Happy guy on 7/14/2017 at 3:00 PM.

The staff at Kelly Ford service dept are professional and accommodating . I am pleased with there service. I don't take my vehicles anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Beverly guy on 7/7/2017 at 3:43 PM. Helped by Lou Belli.

Good service Pleasant and efficient. I will go back and recommend this dealership to my friends. I've been to other places and this dealership gives personal attention. All in all, a satisfying experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and pleasant sales reps.

By Plant lady on 7/9/2017 at 6:56 PM. Helped by Al Silva helped with pricing and Gary Sbordone finalized the papers. They were both efficient and friendly..

I dealt with Francis Silva and John Celesk. Francis started me out with a test drive of a Ford Escape and info. Pricing came next. At the Time Ford was offering discounts and incentives. It was good timing for me. They were quite fair with my CR-V trade in. Next I had an issue with space in the car for my business. Francis drove the car to my house so I could see if my equipment for my business would all fit in the car. He insisted he drive to me so I wouldn't have to deal with the road traffic that was happening around Kelly Ford. That in my eyes was over and beyond his job description. I took that evening to decide that it would be the right car. The next day I wanted to move forward. It was Francis' day off. That's when John stepped up to the plate. He located a vehicle of the color I wanted and the next day we sealed the deal. On Saturday, they had the car ready and Francis went over the entire panel of buttons and info. so that I could operate my new car. Not once did Francis or John drag their feet, give false information, or play the"let's make a deal" game that other dealerships do. It was an easy, pleasant, positive, experience. I felt that whatever they could do to make things easy for me, they did. Thank you Francis and John. Elaine M.Bonaiuto

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

BEST OF THE BEST

By marcy plante on 7/6/2017 at 12:55 PM.

First you need to understand that my husband and I do not make decisions easily. When i sent a request John at Kelly Ford for a F150, I received an email within 30 minutes stating what was available. Believe it or not, this was all done while my husband and I were boating. He requested information about our trade to make the information readily available upon our arrival. We were greeted by Lee and John, Two ROCK STARS!! We were not planning on buying that day. We would rather have sleepless nights and stress when we purchase something (HAHA). However, Lee was so good at explaining everything to us, the test drive was FUN, we connected right away. Upon walking back to the office, I got a text from my husband that said to me" you are the finical adviser, make it happen." John then proceeded to make sure all was going well. WELL IT WENT WELL, WE BOUGHT THAT NIGHT! They closed at 8pm and we did not leave until 9:15, Never once did we feel pressure, It was all GOOD. Thank you Kelly!

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
5   Overall Experience
3   Price

new purchase

By 2nd 150 on 7/6/2017 at 9:57 PM.

found f150 on web site. phone call 1st thing in morning to see when I wanted to come in. Rob, totally professional. knows his mv's shows options/how things work. doesn't make phony small talk.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

low pressure and enjoyable buying experience

By DaveE on 7/4/2017 at 12:43 PM.

My daughter found a CPO Ford escape that she was interested in so we made an appointment to test drive. We arrived at the agreed to time and were immediately greeted at the dealership and took the car out. She liked the car so we proceeded to the negotiating process. We were given a fair price and fair trade for her car, consummated the deal all in about 2hrs. Very friendly staff and very transparent process.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Second Escape....new dealer....great experience

By telemarkjunkie on 7/3/2017 at 2:24 AM.

Thanks to Fran Silva, John Celesk, and Gary Sbordone, a fantastic sales team who made the process of leasing my 2017 Escape a pleasurable experience. Both Fran and John worked together to get the exact car I wanted, in my case, factory ordered. My car arrived at Kelly Ford on the exact day John Celesk said it would. Fran Silva spent some quality time with me going over the new and improved features of the 2017 Escape. He even washed my Weather Tech mats before putting them in the new car! Gary Sbordone wrapped up the financing details making it possible to drive away in my new Escape. Because of Fran, John and Gary, Kelly Ford has my loyalty..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership, Great Experience!!

By Adam on 6/28/2017 at 1:49 AM. Helped by Ricardo.

From start to finish I had nothing but a great experience. Both Ricardo and John were both very professional, answered all of my questions and made me feel comfortable the entire time. At no point did I feel any pressure during the buying process. They worked hard to provide me with the best pricing available AND 0% financing. I would not hesitate to recommend Kelly Ford to anyone looking for a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Ford Edge purchased from Fran Silva

By nfgagnon on 6/29/2017 at 9:11 PM.

I purchased my first car from this dealership in 1990, I was a little apprehensive about going back under new management. Not to worry, they were just as friendly and helpful. My salesman was Fran Silva who helped me immensely as I was undecided on which SUV would suit my needs. Fran explained the options of each and in the end it was a no-brainer that I needed the Edge. Then came all the financial paperwork with Gary Sbordone, who by chance sold me my 2010 Fusion. Gary was kind and knowledgeable and made it as easy as possible. When all finished John Celesk came over to make sure I was happy and that everything was satisfactory. All in all a great experience for an unpleasant task.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

great experience Ford Explorer

By Valerie G on 6/25/2017 at 12:55 PM.

Had a great experience leasing my new Ford Explorer.last week Fancis Silva my salesperson, was beyond helpful showing me all the different features of each car and very patient with me when I couldn't decide between 2 car colors! (a girl thing!) He was never pushy and was available to me even during his off hours. I appreciated his support! I will be there again when this lease expires..

I would recommend this dealer.