Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.4  
Quality of Work
4.7  
Service
4.6  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By MVFLYNN on 9/17/2019 at 10:29 PM.

Great service as always!! Convenient location, friendly customer service Rrental always available. Only one issue my hockey player was removed from the back of my vehicle. They could not find it. 😢 Everytink else good

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistent reliable high value Service

By LJ18940 on 9/17/2019 at 5:26 PM.

I am again so happy with the service and support from Thompson BMW. Everyone is extremely friendly, professional and customer-focused from the valet to the actual mechanic to the service desk. I used to be leery of going to a dealers service because of the perception of higher cost. I've learned that you truly get what you pay for here and it's not that much if at all more costly. I will not go anywhere else now. Thank you!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By MHOLMES712 on 9/17/2019 at 5:19 PM. Helped by Carrie was so helpful in teaching me how to work the vehicle.

From the time I walked in to the dealership everyone was very nice and helpful. My sales guy Rob Ridgeway was very patient and very knowledgeable.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great Buying Experience

By Joey T on 9/13/2019 at 6:12 PM.

I had a great experience with Thompson in buying my new Z4. It was a low-key no-pressure experience, and the actual buying process was very quick. Highly recommended!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

440XI COUPE

By richmicillo on 9/12/2019 at 9:06 PM.

Ryan was a pleasure to work with, he made the transition go so smoothly with no surprises. It was worth the 2 hours plus ride from Long Island! Wish you were closer Best regards, Rich Micillo

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Great service long wait

By JOHNLOTTIER on 9/12/2019 at 5:11 PM. Helped by No idea.

I brought my car in for routine service and inspection. I waited for the car to be complete. It took over 2 hours. I wish I was told it would take this long. Last time, it took an hour. Others came and went but I remained. Better setting of expectations would have been helpful since last time it did not take anywhere near this amount of time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super quick. And much less expensive then I thought.

By DDEMBROSKY1 on 9/11/2019 at 5:28 PM.

I thought I blew my clutch out. Turns out it was just an exhaust hose. Phew. Thanks to Dan in service. This survey needs 25 words:)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By DMPMBA on 9/10/2019 at 11:58 PM. Helped by Mike Gianos.

Excellent service. Friendly atmosphere. Sales associates very knowledgeable about vehicles. Could not be more pleased. Highly recommend Mike and Kerrie. Will definitely recommend family and friends to this dealership.

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

New bmw lease

By COCHRANHQ on 9/10/2019 at 11:35 PM.

I wasnt pleased with the original deal. I spoke to the sales manager and he came up with a much better price. I love my car, but I wish the inside was better explained to me.i dont feel like they took enough time. I had to read the manual to do everything. However, Ryan was very knowledgeable about the car and had a great personality

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best BMW deakership

By K35372H on 9/10/2019 at 5:32 PM. Helped by Sorry I erased my msg contacts.

Thompson BMW is great. They pick up my car & leave me a loaner. They keep me informed about the status of the car’s service. My return car is always cleaned both inside & out.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By STEVEN.CLEMENT1 on 9/10/2019 at 5:12 PM.

This is my second purchase from Thompson and the service has been great each time. Very accommodating, knowledgeable, and priced well. Ryan took me as a walk in client and provided great service. I have no complaints from start to finish.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

6 month service on my 320i.

By FAZEYSNR on 9/10/2019 at 3:46 PM. Helped by John Mcdonald..

Everything was completed to my satisfaction.Very friendly,efficient staff. Nice to have the car washed and looking like new when I picked it up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Replacement of sensors

By jaisehgal on 9/10/2019 at 12:22 AM.

There was a problem with the rear passenger restraint system that necessitated replacement of the seat pad, as well as the vents on the front of the car. Parts were ordered from Germany and I took the car in, they kept the car, and gave me an almost new BMW loaner. They kept me informed by phone and text and next morning the car was ready, washed and cleaned for me to pick up. Very satisfied with the Thompson BMW Service team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Back to excellence!

By MB4SCHMIDT@gmail.com on 9/9/2019 at 6:23 PM. Helped by Mike in service.

Much better experience than last yr.! Flawless experience w no time wasted on my part. Loved the updates via txt and link to preview invoice. Thank you to Mike and crew!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By JOHNRIGHTSTEPSEDUCATION on 9/9/2019 at 5:22 PM. Helped by Matt and Andy..

Everything about it is great. Extremely professional from service adviser Matt to the manager Andy. Just a very enjoyable experience always. Thank you all for great job

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Replacement of a strut

By Mdx2007 on 9/9/2019 at 5:09 PM. Helped by Dan Goldman.

Thompson goes out of the way to make sure the customers are happy. Even for a customer like me, who purchased a used vehicle. Their service team on the phone and in person is always helpful and professional. I have to purchase at least two more cars in the next five years, and they will be purchased at Thompson.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Service

By CTVBKS on 9/9/2019 at 4:15 PM. Helped by John McDonald (service).

Reliable, thorough and professional service! Dealership is very well organized and all the employees are friendly and courteous. Have been servicing my car there for many years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and professional service

By BPARKER on 9/9/2019 at 12:32 AM. Helped by Sorry don’t remember.

Great communication from the service team and ensured warranty work was covered and completed quickly. Everyone was nice and professional and the car was returned washed - thanks.

I would recommend this dealer.

Overall Rating

3.8  

4   Customer Service
3   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Service

By KHAMPT036 on 9/7/2019 at 2:38 PM. Helped by Daniel Goldman.

Hi, I'm giving this review in regards to my service visit at Thompson bmw. So far my experience going there has been satisfaction good with no complaints and I will continue to go there for my service need.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Nice place to buy a car

By MDECHNIK on 9/6/2019 at 10:13 AM.

I purchased a CPO 2017 BMW M4 from Thompson and worked with Norm M. and it was a completely stress free and positive experience. I’ve been looking at used M3/M4 and visited many dealerships, some that were over an hour away, and I was surprised how many sales people are reluctant to let customers drive an M car. I was about to buy an nice 340xi and asked Norm to check out the M just for comparison. Norm grabbed the keys and backed it out of a tight spot where it parked for good viewing from the road. And he said “let’s go!” — we had so much fun on the test drive that I couldn’t get rid of the smile on my face. Norm worked with me to make sure he beat all offers on my trade, and made an attractive deal on the purchase vehicle to ensure I would go home with it. A win-win.

I would recommend this dealer.