Dealer 2-Year Rating

Overall Rating

3 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
3  
Price
3  
Quality of Work
3  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Refused to sell vehicle at advertised price

By sharpie4 on 2/13/2017 at 6:21 PM. Helped by Jane, Devin.

Do not even bother walking into this place. Saw a new vehicle advertised on both Cars.com and the dealer’s website for $18700. I also had a GM Earnings of $2000 to apply, making the final price $16700. I was paying cash, not financing. After visiting the dealership and test driving the vehicle, the sales manager said the final price was $22000. This is flat out false advertising. They would not budge on the price. We are looking at legal options since they would rather have customers walk than sell at the advertised price.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase of used 2008 GMC Canyon

By Dakota's Nana on 5/8/2016 at 8:50 PM. Helped by Andy Curran , Tim Bus.

I recently purchased a 2008 GMC Canyon from Thompson Buick GMC Cadillac. Andy Curran the salesman and Tim Bus the finance officer were great. They made the usually stressful experience, of auto buying, a smooth enjoyable experience. I will be returning to purchase again and highly recommend this dealership, salesman and finance officer to anybody looking to purchase a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great experience on purchase of preowned Tahoe

By Tahoe Guy on 9/26/2015 at 7:27 PM. Helped by Justin.

Recently purchased a used 2011 Tahoe. Justin our sales guy was helpful, patient ,funny and sincere.Got a great deal and was treated very nicely. Will be back and will send friends to Justin. A nice customer experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome car buying experience

By Cowboys24 on 7/3/2015 at 1:02 PM. Helped by Clay, Steve, Bob.

Hands down the best car buying experience I have had. Friendly sales people, great sales manager who will do what it takes to make a deal, and the finance department was a breeze with the good staff and electronic signing of documents. Will recommend them to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Comfortable, convienient

By annette on 1/29/2015 at 2:46 AM. Helped by JT.

We bought a new ATS, they had great selection. They treated us great, very professional. No drama or hassle We will be back for sure!

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Was a loyal customer for years even though they sold me a...

By Monica919 on 4/12/2013 at 12:09 AM. Helped by Canter.

Was a loyal customer for years even though they sold me a lemon and gouged me on prices. Last straw was when I was shopping for a new car, gave me an incompetent sales person and tried to charge me extra to get the windshield on the preowned I was going to buy! What is that all about?

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

very unhappy!!! had a key made and it did not work and...

By kimstallings on 10/28/2012 at 8:16 PM. Helped by Service center.

very unhappy!!! had a key made and it did not work and all they could say is the information on my end was wrong and that its not their problem and i would not get my 90 dollars back will. never give thompson another cent . not recomended.

I would not recommend this dealer.

Overall Rating

2.0  

3   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

We had a certified preowned Cadillac ESV. Warranty was...

By Bsix on 5/19/2012 at 4:24 AM. Helped by Can't remember.

We had a certified preowned Cadillac ESV. Warranty was supposed to be bumper to bumper warranty until 2014. At first service and work was great and all covered. Once repairs were done to same issue twice, we were told they weren't covered. Thompson Cadillac services the car for a DVD issue and fried the electrical system for the entire car. They refused to accept responsibility or any type of resolve. End result, I sold my vehicle and will never purchase a vehicle that will ever go to Thompson again. The customer service ladies who check in the vehicles were great and knew Thomlson Cadillac was wrong, but their hand were tied and could not help us. For those of you who don't believe reviews, please believe this one. They ruined my car and I really liked it. I had to sell it, because the entire electrical system in the car failed. They told me they checked the Amps being pulled from the car and "did nothing". I went to two other shops to help me and they confirmed that whatever the Cadillac service people did fried the electrical system. I took a hit on the sale of the car, but had to sell it. Nothing worked, not even the locks. Again, don't use Thompson Cadillac. They will be great at first and then be awful.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This is the second vehicle I have purchased with Thompson...

By gcleef on 7/6/2011 at 3:13 PM. Helped by Max Perry.

This is the second vehicle I have purchased with Thompson Cadillac and I highly recommend this dealership and the salesperson I've dealt with, Max. He is very informed on all issues relevant to the car and the sale and best of all is none of the things so often associated with car sales--pushy,gamesy or annoying. In addition to excellent sales at Thompson, the service dept is also outstanding. I highly recommend Thompson to my friends and coworkers. Also, 100,000 trouble free miles with my last DTS and look forward to enjoying my new cadillac. Thompson Cadillac is excellent dealership with great deals.

I would recommend this dealer.