Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.4  
Price
4.4  
Quality of Work
4.5  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

They were the GREATEST. Got me approved where others could n

By Symphony Silver on 9/13/2019 at 10:27 AM. Helped by Mike Kearns.

Thornton Road Hyundai offered Great Service. They were professional and courteous. I look forward to doing business with them again and making as many referrals as I can.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Mandela provided excellent customer service

By kamken28 on 9/6/2019 at 4:14 PM. Helped by Mandela.

Customer service and time to ensure that I found and purchased a vehicle to me satisfaction. Mandela provided excellent customer service and very knowledgeable about vehicles

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Dedicated to their customers

By nsewell43 on 9/5/2019 at 3:40 PM. Helped by Cartavious.

I would recommend Thornton Road Hyundai to my friends and family ! Cartavious is the Best Salesperson to work with. He understood my needs in a car and made sure that they were met.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing first time car buying experience!

By Nessa on 9/1/2019 at 6:14 PM. Helped by Briand Nyambi.

I just purchased my first car at Thornton Road Hyundai. Everyone was friendly, very helpful and patient, especially my salesman Briand who went above and beyond to get me the best deal. He listened to me and gave me tons of advice. Thanks Briand! They offered me cold refreshments on a warm day and popcorn! I wasn't expecting to leave Thornton Road Hyundai on a Saturday evening with a brand new car! I would like to thank also the Sales Manager for his assistance in making my car purchase possible and the Finance Manager who stayed late to wrap the deal up. On my way to college now with my brand new Hyundai! Great experience! I highly recommend them!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Best experience ever, I got what I wanted.

By xquisitivory1 on 8/20/2019 at 2:35 PM. Helped by Howard Presley.

Everyone was awesome, accommodating and reassuring. I found them to be very personable. It is not often you can walk into a dealership and get exactly what you want.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience and staff

By sboyd55 on 8/19/2019 at 3:42 PM.

Quick and easy process. Vehicle delivered to my office in time for trip. All staff that we interacted with were great. Would recommend the dealership to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great people ,amazing experience

By monzonjanny123 on 8/6/2019 at 4:36 PM. Helped by christine.

The sales woman christine was very nice and sweet. she knew everything about the vehicle. answered all our questions. it the second vehicle we buy and would recommend to everyone.

I would recommend this dealer.

Overall Rating

2.0  

2   Customer Service
3   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

VERY FRUSTRATED

By etten007 on 8/2/2019 at 6:30 PM. Helped by BRYAND N..

My experience has been nothing but horrible. I purchased this vehicle on Sunday, July 31st. I stressed my budget and each time they came back it was way out of my budget. Sales guy had me test drive a new car saying it may fit into my price range so don't worry about the price. I fell in love with it and of course they came back with an outrageous monthly payment seeing that I expressed my budget. I said up front that I was looking for a 2016 or newer vehicle. Another guy came over and told me that I wouldn't be able to get a SUV for the amount I wanted my payments and I disagreed. A 3rd person came and said he had 2 cars 1 with 6500 miles a 2018 tucson but when the car was brought around it was a 2017 tucson with over 31,000 miles. When I asked what happened to the other car I was told that it was sold. My biggest problem with that was that they didn't have the decency to let me know this before they brought out this other car. I went ahead and agreed to the 2017 tucson and thinking back I should've just left but I didn't. I went to financing and the payments were way more than I agreed on and he said let me see what I can do. He got the payments down but still more than I wanted to pay but I accepted the terms. 2-3 days later I get a call from the finance guy saying that there were some papers that he forgot to have me sign and he offered to have the sales guy come to me to sign. When i started signing the papers I came across one that had my payments at an additional $10 so the guy had to call the finance guy because I wasn't agreeing to that. The finance guy said yeah your payments went up but it's a better deal. My biggest problem with that was again I wasn't informed. The car wasn't detailed or serviced before I drove it off the lot on Sunday so I had to come back in to get that done. When I arrived I saw the finance guy and I told him why I was here and he told me he'd get someone. Well 45 minutes later I had to go and find someone else. I spoke to the used car manager and he went to see what needed to be completed on the car just to come back and tell me it would be a few hours. I am sitting here getting increasingly pissed by the minute. I feel that I was treated unfairly and they really didn't care if I was truly happy with my purchase. I have to say I was highly disappointed and they have put a bad taste in my mouth towards car dealerships. I am so upset with this whole experience that I just want to cry.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

GREAT CUSTOMER SERVICE

By nsewell219 on 7/29/2019 at 3:34 PM. Helped by CARTAVIS.

I WAS HAPPY WITH THE ATTENTION THAT I RECEIVED FROM ALL THE STAFF THAT I DEALT WITH AND EVEN HAPPIER DRIVING OUT OF THERE WITH MY NEW CAR!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great staff!

By ldenisegrier on 7/29/2019 at 1:25 AM. Helped by Kristine Vinson.

They were willing to negotiate with me. Ensured that I test drove the car of my choice. Discussed my must haves and only shower me like cars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

These guys are at the top of their game

By carolyn.rhine on 7/25/2019 at 4:06 PM. Helped by Mandela willams.

They are thinking outside the box ring the bell guys keep up the good work I personally will chill with my friends and family this is the greatest show on earth right now

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everything went better than expected.

By royatkins on 7/21/2019 at 12:41 AM. Helped by Courtney Carson, Owner.

Because I had no complaints about anything. The sales manager Courtney Carson was very engaged from the time I walked in to the finish. Great Service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales person

By solmart on 7/5/2019 at 11:32 AM.

The whole crew worked very hard to get us the best deal. The sales person and i can not remember his name did a great job. Many thanks to Thornton Hyundai. See you next year for another great deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My lucky day

By tolandkeyonna on 7/2/2019 at 8:06 PM. Helped by Brian Bailey.

Everyone was so nice and helpful and most of all they kept their promise and put me in a ride that I really really like. I would recommend everyone to this dealership. My man Brian Bailey s THE TRUTH

I would recommend this dealer.

Overall Rating

2.6  

1   Customer Service
5   Friendliness
1   Overall Experience
5   Price
1   Quality of Work

SIGN HERE...........AGAIN

By jameshardymartin on 7/1/2019 at 1:13 PM. Helped by No snitch just fix my ish!.

My lease deal was signed on 27 May today is the 1st of July. I have yet to receive payment information or my vehicle registration. I have returned to the dealership 4 times to sign my contract over again due to some "technicality". Not really sure what kind of business y'all are running up there but it does not seem kosher at all. My trade-in needs to be paid off in a timely manner. It is currently 14 days past due. If the payoff on my old vehicle is not pay soon it will affect my credit and we will have bigger issues than me just writing a review. In all my life I have NEVER had any issues like this when it has come to purchasing or leasing a vehicle. Please fix this immediately. Y'all nice and friendly people but you don't have it together at all.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I love my new G70!!

By mlayfield64 on 6/26/2019 at 4:03 PM.

Giving a BIG THANKS to Josh, Gus and everyone at Thornton Road Hyundai for making my car buying experience a great one! I love my new G70!

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

Fairly easy process

By Lin T on 6/25/2019 at 8:13 PM. Helped by Mandela.

Car buying can be frustrating. Our sales representative, Mandela, was very informative and let us take our time. He made the process as painless as possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Long, but worth the time to achieve what I wanted!

By bbganna on 6/19/2019 at 2:33 AM. Helped by Courtney, Carl Jordan.

I entered the dealership with a certain amount of approval $$. But, before coming to Thornton Road I received a call from Courtney to come in, and that they would work with me to obtain the vehicle that I wanted. I was very happy when I left with my vehicle. I enteracted with several employees. I would like to Thank Courtney, Carl Jordan and the two gentlemen in the Financial Office. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The great people and the dealership.

By Akery_M on 6/4/2019 at 2:40 AM. Helped by All of them were great..

I had a great experience at this dealership. The people were outstanding. They took care of me and I would recommend this dealer ship to anyone that is look for a great bunch of people that will take care of you and your needs. If I had known how great everyone was I would have seen them before I did. A very great bunch of people and a outstanding dealership.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Purchasing a vehicle was made easy. The perks are awesome!

By LN3554150 on 6/3/2019 at 8:31 PM. Helped by Paul Gilyard, Salesman.

The sales staff and managers are very friendly. The reception actually pops popcorn and serves it to the customers. The place is very clean. The cars are in perfect condition even if they are used. They keep their word which is most important. The features on the vehicle are to die for. Lane correction and blind spot indicators I needed so bad because I was always veering off the road. The salesman, Paul, made sure I got the vehicle I wanted to make me happy. He made the sale happen as quick as possible to get me in my vehicle ASAP. He demonstrated the features and told me what I need to do to enjoy all the features with my mobile device. He offered that I can call him with questions. The financial person Teaunna was amazing as well. She got my paperwork done quickly and was very informed and helpful in answering my questions. She was very friendly and professional. The sales manager, I forgot his name, was very helpful in making the deal go through. I am so happy because I wished for this type of vehicle. Thank You so much! I hope you all have a very prosperous year! God Bless You All!!!

I would recommend this dealer.