Dealer 2-Year Rating

Overall Rating

2.6 / 5
Customer Service
2.6  
Friendliness
3.1  
Overall Experience
2.4  
Price
2.8  
Quality of Work
2.5  
Service
2.2  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service and very professional from the salesman Ca

By wrudy777 on 1/4/2019 at 6:29 PM. Helped by Carl.

My salesman was Carl. Very helpful and professional and courteous. Would recommend anyone to buy a vehicle from Earnhardt Huizing Carl as a sales person. He is an excellent selection. Thank you very much Carl if

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

services

By john s on 11/27/2018 at 6:57 PM. Helped by all.

i brought my truck in for a battery swap. they said it wasnt under warranty. i told the service center not to turn it off, and they did, then they had tp jump start it, then they locked my keys in the truck. and the morons used a slim jim to open it up after i told them not to because they would scratch my truck and im very maticulous about it, they refused to cut a key from the vin. and after all the headache they had to take my truck into the paint shop for repairs, was told it was monday it would be done. and nothing. tuesday comes around and nothing. wednesday comes around (today) and all i get is xxxxxxxx run around that its not done. last time i took my truck in for service they broke my center caps for my wheels. the service center along with the techs xxxxing suck. they dont listen, follow directions, or or stick to a schedule. very disapointed with them. wjen it was thorovred, service was 10x better. i would not reccomend my worst enemy to go to earnhardts chevy. and as for today i have to rent a truck for the holiday weekend because the service xxxxing sucks. if i was manager there. the techs involved that didnt listen along with service advisor i first spoke to would be in the unemployment line. wow update: as of 11-26-18 it still isnt done and continue to get the run around on why it still isnt done. flat out earnhardts xxxxing sucks. so as of now a weekend turns into 13 days already with no truck

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

TERRIBLE, WORST CUSTOMER SERVICE ANYWHERE

By Wayne#1 on 11/10/2018 at 1:28 PM. Helped by Jason Houser.

The worst customer service I've ever had. Jason Houser is the laziest most inconsiderate person I've met. Has no consideration for others time. Just sat in his office munching on food, talking on the phone while other customers wait. Doesn't answer to customers phone calls unless you say your someone else. I had work done and charged $365.00, still doing the same thing. Took back, problem fixed, was only a censer cost $25, so did I need to be changed the $365 ???. I would NEVER recommend this place to anyone.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Service does NOT stand behind their work. Sales doesn’t care

By Driver of many miles on 10/17/2018 at 1:24 AM. Helped by Aaron, Steve, Gino.

I purchased a 2018 Silverado in July. When I took it in for the “free” maintenance and tire rotation at 7300 miles, their technician failed to let me know that there was an allignment issue and one tire had been wearing unevenly. I discovered the issue when I serviced the truck at 15000 miles. When I took it back to them, they charged for allignment and swapping the spare as it was “out of GM’s warranty period.” Steve the service manager agreed that there was proof that the issue was there at the 7300 mile service, but would not back their guarantee of service. He offered to “pay” for one replacement tire if I paid for the other one. Gino, the sales manager that helped sell the vehicle said that he had nothing to do with service and refused to help in the issue. The sales department is not backed by a quality service department that cares about your safety. Do not buy here or have service done here. If you do, double check the work performed to insure that the “professionals” did a good job.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rude Service Manager

By Shawnee on 8/19/2018 at 2:32 PM. Helped by Service manager.

They lie and say they did work they never performed and charge you for it , the most horrible service since it changed to Earndhart Chevy

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

So very dishonest

By KC2016 on 6/30/2018 at 12:54 AM. Helped by Mike.

I foolishly went to Earnhardts because I thought they could be trusted. They can not. I purchased a used 2016 Chrystler 300C in January (WINTER), only to find out, 4 months later (SUMMER) that my AC Evaporator has a leak, it has been leaking a long time, I was told that by another Dealership that diagnosist it, I was quoted 2k to fix. So I called and spoke with the service manager at Earnhardts and told him how taken advantage I felt, because I bought this in the winter, I had no way of knowing the AC didn’t work right. This was a pre-certified used car, which means they either didn’t check it, or they knew I would be past my 2 week window, and past the manufacturer warranty when I figured it out. The Service manager said he could MAYBE get me the employee discount, I has not happy, told him I felt this was very unfair. How sad you would take such advantage of a person over 2k, sad.. I all so tried talking directly to Chrystler, but they claimed, I did not meet their “goodwill” criteria because I didn’t purchase from an authorized Chrystler Dealer... what.... Earnhardts could have very easily extended “goodwill” but of course, did not. I will never trust an Earnhardts again, or buy another Chrystler product.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great place to shop for a vehicle!

By Sanfran1 on 4/12/2018 at 1:29 AM. Helped by Fred.

Great Experience! If you are serious about buying a car shop here! Prompt service got the vehicle i was looking for. Will shop here in the future for my next car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Traverse

By Chevy2018 on 3/27/2018 at 5:00 PM. Helped by Todd.

We had a great experience with Earnhardt Chevrolet. Todd was very helpful in respecting our desired method of communication. Todd went out of his way to send us pictures and information of the desired vehicle. He even came in on his day off to show me the vehicle. The negotiating process went quite smooth. They beat another dealers offer and we settled on a price rather quickly. Overall we had a great experience at this dealership. We would recommend Earnhardt Chevrolet to anyone with vehicle purchasing needs and wound not hesitate to return there ourselves.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service department!!

By azjrfan88 on 3/9/2018 at 10:50 PM. Helped by Patti Vantine.

My service advisor has always been Patti Vantine. She has always been honest & upfront telling me what my vehicles needed. And we will discuss options before doing any work. Right now, I’m replacing the engine in my 2007 Tahoe. She got me out of my rental car & into a loaner. She is the best.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales Dept was awesome

By SueC1986 on 3/9/2018 at 6:14 PM. Helped by Gino..

Gino and Scott were great, got me the car and the payment I wanted!!! The entire staff was warm and welcoming. They even have complimentary popcorn and drinks. Great place to buy a car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By dgilbert86 on 3/9/2018 at 6:49 PM. Helped by Jeri and Renee.

Recently had my oil changed at Earnhardt chevy. They had great service and got me in and out. Would recommend coming here for sales and service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent workers

By Joeyt52279 on 3/1/2018 at 11:16 PM. Helped by Clark Craven.

The workers here try to get the vehicle that you want or something to your liking in your budget range. They also have the best assortment of vehicle models.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Disgusted and Annoyed

By WildCat1995 on 2/23/2018 at 5:58 AM. Helped by Ashely (we think) Internet, Eric W, and Some Manager.

I found a great deal for a 2017 Tahoe on their website. We have been interested in and looking for about 8 months, and now we are finally READY! My husband and I exchange emails with Ashley in internet sales... my husband tells her what we are going to wan tot see and the time we will be there, I hire a babysitter last minute ... lets be honest nobody want their kids roaming around THAT place. SO, we go, we get there, and I am immediately greeted and say I need to see Ashley... nobody can find Ashely... then out walks a guy, who looks more confused and lost than I and says, they cant find Ashley, then he returns only to tell us she is in a call center or computer center, not there... so, ummm, why did she say to ask for her? Well, anyway, I say, No we want to deal with her, so some other guy, Eric, appears, and says the other guys i new and confused, and he will help us... so... THAT should have BEEN my clue this was going to be an adventure of a lifetime... so, we move on, Tell him what we are there to see, he takes us out, its freezing cold, he has no keys and they are both locked.. OMG! Face Palm.. we FINALLY get in the car, look at it, and he asks if we want to drive it.. YES! YES I DO... I am here to buy this car, we need to drive it ... Clue number 2... SO we drive it we are ready to go, move on to the PURCHASE part.. he says, if I can make the numbers work can I earn your business.. I say SURE lets go! He then tells us, take a seat, and some random tables, tells us where the water and restrooms are ... later I understand why... and then says he will "Be RIGHT Back" .... well, needless to say... 50 minutes later I am DONE... I walk over tell him it has been long enough, and we need to go, I am starving and I have a babysitter with my kids... oh and like magic he was headed right to us... the Internet price was 55,490... he comes back with like 57 and change, because there were "Dealer Add ons" ... ummm, ok, make them Dealer take offs and we got a deal... all I wanted them to do was give me the ADVERTISED price and I was walking out with a car... he went on and on, tried to make me sign on an X to guarantee I would keep my deal... ummm dude... I need to worry about you... not the other way around.. he then takes it BACK to his WHOEVER the decision maker is... I am telling you... this non sense of working with people who hav eNO actual ability to MAKE the deal is the most annoying thing on the planet... anyway. He takes us to the manager .... again, we have already waited UNATTENDED for 45 minutes ... the Manager guy says there was some computer glitch blah blah blah ... and so he is going to "explain to us" internet pricing and he does this all day because people don't understand. No, SIR... WE UNDERSTAND.. we understand you hide behind a price that is not real... you advertise one then add 3K dollars! I say, can you give us this number or NOT? He says no, my husband says, give us our keys,, we are done.. and our we go.. they literally lost a sale over 2K dollars... I was READY to buy the car.. they let us walk right out, and the sales guy, NEVER got our names, numbers contact info ... NOTHING ... What a tool.. so out we go... They must be moving cars like I never imagined to let a sale walk right out the door and not even a "meet you half way" ... NOTHING ... ZERO EFFORT! I am not mad at them, they get to keep their car and I will go buy the 2018, with my offer of 53,00 from another dealer! SO, if a deal looks too good to be true... it probably is... especially from this crew here!

I would not recommend this dealer.

Overall Rating

2.3  

1   Customer Service
3   Friendliness
1   Overall Experience
4   Price

Time is valuable spend it and your money elsewhere

By Prove35 on 2/19/2018 at 3:00 AM. Helped by salesman 2, manager.

Brand new dad here, by just a few days, so the new baby put me in the market for a bigger car, but I told them my time was precious, went in to buy a 2017 Tahoe which was being advertised with 0% financing. I had called in advance done a lot of pre-work, showed up met with a salesperson got to a good number then was told that despite their own home page advertising the 0 percent rate, it was not available. So I told them I would need to go home and think about it, and it was 9:15 so they were closing anyway, plus I live 40 minutes away in central Phoenix. So I went home, and the next day we set up a time for my wife who recently delivered to go test drive with them. They met us "half-way" she is still in a lot of pain but does it anyway. After that I keep asking about the numbers, the sales person goes dark, then says he can't get the same deal, then goes dark won't return texts, calls etc... Next day I wait and wait and wait and text and call and text and call till finally Dakota calls and says that he can't get same deal and he's "sorry" for taking me away from my new born. It would seem these guys will do anything to get you in the door than change the deal. Bad cliche'. And by the way as of right now they are still advertising 0% financing for 2017 Tahoes. Time is a valuable thing, spend it and your money elsewhere.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

No bull, more like ignoble, wocka wocka

By Geldautomatbedienst on 2/17/2018 at 12:42 AM. Helped by Mike the Service Manager.

I brought my car here for a competent repair. If I had wanted my car to be destroyed by faulty parts with no appreciable warranty, I’d have fixed it myself, and if I wanted to be treated like garbage by a service manager on a power trip, I’d have looked in the mirror and berated my reflection. Even the complimentary car was was botched. Bird xxxxxxxxx and boot prints everywhere. What happened to disposable floor mats?

I would not recommend this dealer.

Overall Rating

1.4  

2   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

False Advertising and Liars

By Todd123 on 2/15/2018 at 3:15 PM. Helped by Salesperson, Internet Manager.

They don’t honor the Costco Car Buying Program and they raise their pricing on you. I found a truck I wanted and their price listed on the Internet was $48K, which was a sales price, with an original price of $58K. I spoke to a salesperson on phone and by emails after viewing the truck and test driving. Now the dealership says the truck is $62K. I looked at all disclosures and read I qualified for all but read Management can change pricing if listed incorrectly. Funny this price of $48K has been listed for as long as I have been looking (at least 2 weeks) and is still listed today for same price. I would NOT recommend buying from this dealership. Save your time and go somewhere else. Buying a vehicle should not take days like my experience has with this dealership.

I would not recommend this dealer.

Overall Rating

1.0  

1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lying cheating xxxxxxxx

By davidnpeggy on 12/7/2017 at 7:48 PM. Helped by Salesman 1, salesman boss, general manager, finance guy.

Went their with the expectation that we would buy the car through Costco auto program. All documentation says our vehicle was included in the costco deal. The dealer sad it wasn't and everything went down hill from there. After fighting tooth and nail to get the equivalent of the Costco deal we had to fight them over our trade in. They claimed that they could only give us wholesale vale because they would sell the car to a wholesaler ... we originally bought the car from a Earnhardt Buick dealer and new they were lying to us. I told them that I expected to get the Kelly Blue Book Dealer trade in value for our car. After escalation up the chain of command they finally gave in. When the paperwork was finally prepared we did not look carefully at the final add on and got socked for $1500 in charges that we should have rejected because we had already negotiated the price. Overall a nightmare. These folks will steal you blind.

I would not recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Dishonest practice

By Ks123 on 11/13/2017 at 11:38 PM. Helped by Sales manager.

Web site information as it relates to inventory is misleading and changes once they pull you to the dealership. Waisted 3 hours. Agreed on a price with the manger. They pulled my credit and When I went to finance he had added $1700 in option that was never discussed. Then the manager tells me if I dont take the $1700 options he cant sell it.... I can see why they have a low rating. I should have checked the review before I waisted my time.

I would not recommend this dealer.

Overall Rating

1.2  

1   Customer Service
2   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horrible

By Gavin on 10/31/2017 at 4:46 AM. Helped by Dakota busy to busy so he had me work with an associate with a middle eastern name that I can’t remember..

I inquired about a vehicle I seen online that was already priced. I went in with my own approved financing and bottom line to discuss purchasing. After talking with the salesman and him going to “talk to his boss” he came back and showed me the truck online, on his phone, only this time the price was higher. In between me viewing the online price earlier that day and discussing price with the salesman and his boss, they changed the online price two thousand dollars higher to get more money out of me. when I checked the online price for the same viehcle the next day it had been lowered back down. That’s how I know they changed the online price while I was sitting there at the dealership. I was an easy sale and already had my own financing. They genuinely tried to rip me off! Be aware of their online price. It’s only meant to lure you in. Typical car salesmen. And here I thought Earnhardt actually care about their reputation. Stay away from Earnhardt dealerships. They talk about no bull, but that’s all you get, bull crap! I wish the owner could read my review so he can see the type of associates he has working for him.

I would not recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Slogan needs to be changed to "Nothing but Bull"

By David Z on 7/16/2017 at 3:59 AM. Helped by Dakota (I think..to blinded by rage to recall) and Jeff Moe.

Contacted sales rep Jeff Moe a few days prior to stopping by. Inquired about the internet sales add for 2017 Cruze for $13,840. Came in, Jeff was busy so he had Dakota take care of me. Did all the standard test drive stuff. When we sat down to start going over numbers Dakota asks if I was explained what the $13,840 means. I said no, apparently Joe explained that to me in his head after our initial phone conversation was over. Apparently that is the price before the dealership adds on a bunch of nonsense no one needs or cares about. So the "NO BULL" price I was "quoted" was already full of BULL. There is a massive amount of fine print that is impossible to read without an electron microscope. People researching cars look at 100's and 100's of cars online. No one has time to read the fine print. Ok, whatever, lets talk and see what we come up with. I'll add here that my credit is basically no credit. Meaning I haven't used my credit in around 8 years and my history isn't that spectacular. I am under no illusion that I will get the deal of a lifetime, but I did have $10,000 to put down right away to hopefully offset my lack of credit, and to show I was serious about buying. Dakota comes back with paperwork that shows after my trade-in and 10k down (trade-in was not worth much) I would be financing around $8,500. I told him if he can make that $7,500 I'll take it. Making the 2017 Cruze $17,500 out the door. He said he would be right back after we signed our bs "gentlemen's agreement" nonsense. Some time passes and a new person who I can't remember their name says he is going to take over. Ok. Fill out credit app. I tell him my credit issues. He says no problem and that he very rarely see's someone with 10 grand as a down payment. He comes back a time later with payments at $269/month and financing almost $12,000. Wooooo buddy where did this come from?? The paperwork he shows me is completely different from sale guy Dakota. Who has mysteriously vanished. I tell new guy what Dakota told me and he walks away and comes back informing me that he has no idea where Dakota came up with those numbers and that they were trying to get in touch with him to see what was happening. I don't blame new guy he had no idea what was going on, but Dakota shouldn't have disappeared. After that I walked out. I have to much nonsense going on in my life (won't bother with the details.., no one cares about my sob story) needless to say I don't need to waste 3 1/2 hours to get completely bs''d. If you are considering purchasing from here. Reconsider. Hit up your google maps app and go to one of the other 20 dealerships within a 10 square mile radius. It is not worth the hassle and frustration.

I would not recommend this dealer.