Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
4.1  
Friendliness
4.4  
Overall Experience
3.9  
Price
4.4  
Quality of Work
4.3  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch service

By Jaetay on 10/15/2017 at 12:28 PM. Helped by Lino.

We picked up a Van for our growing family. Lino was very helpful and professional. Was a great buying experience. Will recommend and will purchase from there again.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

They were not pushy. Friendly atmosphere between colleagues.

By Jessica Tuck on 10/14/2017 at 3:22 PM. Helped by Mitch.

I was happy with the service and most of all that I wasn't pushed to buying a new vehicle. My husband and I went to many dealerships and they all tried to convince us to buy new. Thank you.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome people

By Bezz1963 on 10/11/2017 at 7:46 PM. Helped by Mike Burrell.

I have been using these for almost 10yrs no issues great people sent a lot of people there for service and new vehicles never had any complaints

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Dodge caravan purchase

By Jessica123 on 10/10/2017 at 6:18 PM. Helped by Jeff Kelley.

I absolutely loved working with Jeff Kelley- he far surpassed my expectations and completely went out of his way to get me the vehicle I had been looking and hoping for!! Jeff made the process so easy and enjoyable for me and was able to work within the tight budget I gave him :) I definitely will be purchasing cars with him in the future!!:) All this aside tho- I will mention I was disappointed when I went to pick up the vehicle and noticed that the tank was not filled up!!! I believe that when someone purchases a brand new car that a full tank of gas would have been expected and appreciated!! Jeff was away on vacation but it definitely stood out as a negative point in the process- especially Compared to the exceptional customer service I received up until that point!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Flexible, friendly and professional

By Newwheels on 10/6/2017 at 11:35 PM. Helped by Jeff Kelly, Donna.

Great deals and our sales person Jeff Kelly was very friendly and knowledgable about their vehicles. Donna the financing person found a flexible solution to our financing needs. She was great at directing us to provide the necessary documentation as well as very friendly.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

This is our second time dealing there.

By HeidiBenedict25 on 10/5/2017 at 6:55 PM. Helped by Lino Toscani.

This is our second vehicle we have purchased through Tilbury Chrysler and both experiences have been hassle free and left us wanting to come back. I will definitely be going there for my next. Lino was friendly, knowledgeable and helped us find something we will be happy with in our price range we wanted. He took the time to show us how everything worked (which I have never had before).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lino Toscani a true professional!

By luvmyram on 9/26/2017 at 11:56 PM. Helped by Jeremy.

Lino is courteous, knowledgeable and passionate about his job. We would highly recommend the dealership for their professionalism, along with Lino for his. Would definitely buy again from Lino and recommend him to everyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chris Vanneck was great to deal with

By Sweetnoobs on 8/22/2017 at 11:00 PM. Helped by Chris Vanneck.

We got a 2017 Dodge Ram sport, and Chris Vanneck was great to deal with, he gave us a great deal and always got back to us quickly whenever we called. He went the extra mile to make sure we were happy and that the deal went smoothly. Highly recommend to anyone looking to purchase a vehicle.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Buyer Beware

By Sam C on 11/20/2016 at 10:13 PM. Helped by Sales Manager.

I am writing to review a major safety concern. Please note that this review is not intended to discredit the dealership, but rather to make other customers aware of dangerous situations that they may experience with used vehicle purchases from this dealership. I purchased a used 2012 Dodge Journey from this dealership 6 weeks ago. Last week my battery would not start, which is fine. Upon servicing the vehicle to replace the battery, my mechanic noticed that the tray which the battery sits on was rusted and corroded to the point where the battery was about to fall through. It is almost certain that if I would have continued to drive this vehicle the battery would have fallen through the tray which could potentially cause a great deal of harm and physical injury to me or to others. I contacted the dealer and raised this concern only to be brushed off with a 'sorry, it's too late' attitude. Even so, it took them 9 days to get back to me with this response! The dealership mentioned that the battery is not part of a safety check, which is understandable. However, when the tray that holds the battery is in such bad shape that a battery is about to fall right through it they should take action before putting the vehicle for sale. I am very disappointed at this dealership's lack of attention to this critical detail before selling the vehicle and crass response to my concern afterwards. In conclusion: BUYER BEWARE before you or a loved one is injured from this dealer's negligence.

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Jeep fam

By Jeepfam16 on 10/26/2016 at 12:56 PM. Helped by Robert Sheets.

Went into see Robert after being in a rental car for quiet sometime and battling with insurance. Robert assisted us with our many needs during the process! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

There for you

By Ktiss on 10/26/2016 at 6:24 PM. Helped by Robert Sheets.

Robert Sheets got me set up with an awesome used journey that was everything I hoped for. Very helpful in finding the best vehicle for me after hearing my wishlist and working with my budget. Ask for Robert Sheets, a very knowledgable, trustworthy sales guy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lovemyjeep

By SALI NAFAL on 10/25/2016 at 3:21 AM. Helped by Robert Sheets.

I had been wanting a jeep since I could remember. This dealership was amazing. Everyone was helpful and helped me find my dream car. Robert went out of his way to allow to purchase my dream vehicle, which I thought showed tremendous customer service. He had everything already set up and was very informative. He was always there for my million questions and concerns and truly cares about his cusomers. I would defianetly recommend him to everyone looking for a new/ used vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience. Got more than I had hoped for!

By Jeephappy on 10/24/2016 at 10:17 PM. Helped by Rob Sheets.

I went to the dealership looking for a vehicle within my budget and certain options. Due to the great service of the sales team I was able to purchase a vehicle with more options for less.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Won't go back

By Never again on 8/31/2016 at 4:04 AM. Helped by All of management.

Very hard to get a straight answer. Your concerns get tossed around to every employee they have. Still waiting to hear why the options on the purchase agreement is higher then what is on the window sheet. Was told to drive to the dealership to be told that the person to deal with is on vacation and won't be back until Monday. No call Monday. Guess they weren't in a hurry to help their customer. Lesson learnt. Have to do your own research for the vehicle you want to get the right one. No need for a sales person. I have a few family members the drive dodge, won't recommend.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Didn't even make it to the lot, not sure if bait and switch

By woolwichguy on 7/19/2016 at 3:36 AM. Helped by Chris France.

Contacted dealer about vehicle for more information since i am about 2.5 hours away i'd like to know more information on a used 2014 RAM. Communication occurred over 5+ days and the truck was never conveniently on the lot to obtain answers to questions I had. I had answers like "The truck has also been gone out with a serious customer for a few days", who lets a customer test drive a truck for a week?! Too many red flags here, stay away.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst experience EVER

By Car_Guy2016 on 11/3/2015 at 10:38 PM. Helped by Lino Toscani, Ken Tape.

I don't normally write reviews but I was traumatized from the experience I had trying to purchase a vehicle with Tilbury, I'd like to divert anyone I can from making a mistake with dealing with Tilbury. Most people these days use online reviews before deciding on where they go, so I hope this can help someone from making a mistake in choosing Tilbury Chrysler Dodge Jeep. I went in ready to purchase and already knew everything about the vehicle I wanted, and had found an ad online. Their offer was about average with other dealerships, but when I came in to test-drive, the car had 10, 000km more than what was advertised, the price had not dropped-was still the price of if it was a newer vehicle. The man trying to sell me the car made me EXTREMELY uncomfortable, some of how he was acting may have just been his own issues/personality, which isn't fair to attack. But he seemed VERY sketchy/edgy and was so pushy. I asked him a few questions about the car, I already knew the answer, but I like to ask to see what they say to me, tells me a lot about a persons character to see how they answer. He obviously didn't know and mumbled a bunch of non-sense and changed the topic. He then got angry and started to disagree and talk down to me about the knowledge I had about the vehicle, which is funny as I already own two models of that same vehicle, why on earth wouldn't I know its features? Twice he actual rolled his eyes at me and was being very obvious he was trying to state that he knew the vehicle and I didn't. But yet had no answer to its security features and how many speeds this particular vehicle had and even told me a few features I knew this particular year didn't have. Then he was pushing us inside to make a deal and I had already decided I wasn't happy with the situation, car wasn't as advertised and I had a salesman who was making me very uncomfortable. He wanted a trade with my car which I wasn't sure if I was willing to trade as I already had quite good offers on my vehicle. He gave me an absolutely ridiculous low offer for a trade, no one else in any dealership I had been to had even come close to such a low offer for trading. Finally I was ready to walk out as he was starting to make me mad as he started becoming extremely rude, he finally ripped the papers out of my hand and said good luck going somewhere else, I'd suggest you take a deal somewhere else if they are really offering you better than what I have, in a ridiculously snobby tone and he walked away. I'd like to thank him in a way as I made a terrific trade on my car, happy with its new home and the offer. I also got an AMAZING deal on a new vehicle, WAY less than what he wanted for an older vehicle with less features and more km's. I am so happy with the deal I got and the dealer I made the deal with was so professional, knowledgable and made me so comfortable. I would NEVER suggest anyone ever go to Tilbury. So be smart! Look around and trust your gut feeling. There are some dealers who have their cars way over priced and some that have such reasonable prices right off the bat….Research online as some of the ads are actually cheaper than posted online if you go to certain places and some, like Tilbury are more expensive and higher kms, less features than as advertised. If the dealer is down-playing your knowledge and giving you quite strange numbers and twisting things around, just walk! Its not worth it and other places can give you a much more comfortable environment….Tilbury doesn't carry the product nor the professional staff to even bother looking for a vehicle through them.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Bait & Switch,never recommend, Nightmare experience

By Nightmare on 10/5/2015 at 5:02 PM. Helped by Glenn.

They show you the car on the lot priced attractive. You are happy after test drive. While doing the paperwork they put another VIN # if you don't check carefully. They intentionally make this "mistake". You will be shocked when you pick up your car. Same colour,but totally different options. If you argue, they will tell you the car you tested never exists in the world implying that you had a dream. Then escalated to the manager.The manager knows everything but pretend to know nothing. Looks like they have been doing these scams for years and quite tactful on it. I will never visit them again and will share the story with everyone I know.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lies about inventory to get you in the door

By harrybuckman on 8/7/2015 at 2:03 AM. Helped by Andrew.

Called about several Grand Caravans listed on autotrader was told that they had all 6 of them. Next day when I show up the guy I spoke with acts like the phone call never happened and proceeds to try to sell me what he does have on the lot. Never again!

I would not recommend this dealer.

Overall Rating

2.0  

3   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

In November, 2010, I had to have my battery replaced at...

By Conniecanuck on 7/16/2013 at 8:11 PM. Helped by Mike Burrell.

In November, 2010, I had to have my battery replaced at Tilbury Chrysler. They soaked me for well over $200.00 and for the next 3 and 1/2 years I have experienced flashing lights through my dashboard and the service light coming on for no apparent reason. Then for the past two weeks I have had to use a battery charger at night to keep my car going until I could afford to have Joe`s Shell in Tilbury look at it. Unfortunately, my car conked out in the intersection of Kiel and Richmond in Chatham yesterday on the hottest day of the year. I had to have Joe`s Shell tow it back to Tilbury at a cost of $85 and to my amazement, they tell me that I have a faulty battery cable (which explains a lot of occurrences over the past 3 and 1/2 years with the flashing lights and weird service light). All in all, I had to pay $292.00 which includes the towing, new battery and battery cable which obviously should have been replaced back in November, 2010 when I got the new battery from Tilbury Chrysler dealership. If the mechanic had of been on the ball, he would have noticed that the battery cable needed replacing at that time so I wouldn`t have had to replace the battery again now after only 3 1/2 years. Joe`s Shell was wonderful, as usual, they dropped me off at home and then picked me up when the car was finished today. A turn around time of less than 24 hours. They offered to return the car late yesterday but I told them not to knock themselves out in this heat! I am very dissatisfied with the Tilbury Chrysler Dealership and their shawdy workmanship. Somebody needs a refresher course. A $20 battery cable would have been a whole lot cheaper to buy than replacing the battery and cable again now. A good battery should last at least 5 years, I would assume. Connie Breitenbach, Tilbury, Ontario

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Beware,Cannot Belive This People.Went To Buy New Jeep.Had...

By roop on 4/28/2012 at 11:19 PM. Helped by nathan jenner.

Beware,Cannot Belive This People.Went To Buy New Jeep.Had Trade in .Was Told Trade In price $18000.Finshed And Signed Purchase Agreement To Find Out Trade Allowance Was only $12996 For 2007 Acadia SLe With Only 88900 kms On it.Bought it for $24000.Went Back After 5 mins TO Ask What It Is.Threatend To Do Anything I can Do But Wont Cancel As I signed Agreement ,Which I Did On Good Faith.Anyway Wont Sit Quiet As Its My Hard Earned Money But Advice Other People To Watch Out.

I would recommend this dealer.