Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Poor Customer Service

By Ryanp on 1/18/2016 at 5:11 PM. Helped by Sara.

Attempted to schedule a factory recall correction for the adaptive cruise control system. Set the appointment several days in advance and clarified the need for a rental car (this recall is a day long fix according to the dealer) and was told to be there at 7:30AM. Arrived at 7:15 am and was told there was no paper work for the rental car and was asked to wait. Unfortunately, I had a dentist appointment at 8:00AM, so I left at 7:52AM to get to dentist across town. Arrived back at the dealership at approximately 10:30AM and asked them if they could still get it in and fixed that day. Was told that it probably would not be fixed that day, but I could leave my truck with them. Warranty department was not very friendly and not too eager to work with me. I have since contacted another dealership that is eager to reprogram the system as required by the recall. They state that it is a 7/10 hour service according to ford, but suggest me assuming 1.5 hours to be safe. This is a big discrepancy between the two dealers. I will schedule this work to be performed with the other dealer, since they seem to know more about the recall and are eager to help.

I would not recommend this dealer.