Dealer 2-Year Rating

Overall Rating

4.5 / 5
Customer Service
4.5  
Friendliness
4.7  
Overall Experience
4.5  
Price
4.5  
Quality of Work
4.2  
Service
3.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department - excellent customer service

By Michelle on 10/18/2018 at 9:24 PM. Helped by Chris Price.

Chris Price in the Service Department is the most amazing and help person I have ever had the privileged of dealing with. Thank you for all your help.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

2018 Forester purchase

By e634724 on 6/11/2018 at 3:17 PM. Helped by Chrissy Concannon.

I have bought several new cars throughout my life; and I can definitively say, without fear of contradiction, that Timmons Subaru (and Chrissy Concannon specifically) made this the absolute best buying experience of my life. No BS sales tactics, no pushiness, no bait & switch....just genuine care and friendliness. Chrissy is so sweet and truly went out of her way to make sure I got the best deal possible, spent as little time at the dealership as possible, and that I was as happy as possible that I almost feel guilty. She even went so far as to reach out to me on her day off just to ensure that I had everything I needed. If you're gonna buy a new car, buy it from Timmons and definitely buy it from Chrissy.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Quality of Work

Issue with the Service Center

By kps1534 on 5/22/2018 at 1:29 AM. Helped by Dontremember.

I had tire issues since day one of purchasing the car. In all the four services offered by Timmons, they said it is just weather change as there is no issue with car tires. Finally when i was done with the free service, a auto repair mechanic close to my house said the issue was with alignment and putting extra pressure on tires. By this time my tires were all eaten up as well. After spending $400+ dollar and replacing all the tires i do not have to worry about low tire pressure. It was very clear that timmons dealership was not doing their job properly.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Smooth experience

By Robespierre on 2/26/2018 at 7:48 PM. Helped by David Martin.

I was shopping for a lease for Outback for my SO. Sent out an email to a few dealers. David came back with clear numbers and no pressure. Made an appointment to come with SO to see the car in person. David was very patient about the process, and gave my SO ample time to make the right choice. Once we had the vehicle picked, he confirmed the numbers we got online, ran the credit, and we went off to the F&I. At F&I, we declined the extras (for better or worse), signed the agreement and after David gave the SO a crash course on controls, off we went. A very smooth experience and highly recommend!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car Buying Experience!

By Joe S. on 1/23/2018 at 7:59 AM. Helped by Russell Csonka.

I had the best car buying experience in my life! I called multiple dealerships to do some research on getting the best deals for a car and leasing options. By far, Russell Csonka has been the best! Not to go to deep into it but I felt other dealerships were giving me the run-around. He went above and beyond in my opinion to not only get the car that I wanted but for my needs as well. All the interaction was done by phone. Being that I've never done business with them before, I had so much faith in Russell that I drove an hour to make sure you they had my business; I live in Fontana. They will definitely have my business again as well as any referrals! Buying the car from them potentially saved me hundreds if not thousands, and I can't imagine what would happen if I took my business somewhere else. Abay, the finance manager and the rest of the team are all awesome as well!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent!

By RedCar on 10/5/2017 at 1:09 AM. Helped by Edwin,.

Edwin was very friendly and extremely helpful in selecting the right car for me. I'm sure glad I chose this dealership to buy from.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Tramatisted

By Traumatized on 10/1/2017 at 4:05 AM. Helped by Rocky, miles, sun, ? ?.

Awful treatment and customer service. Should fire the whole management. Mistreatment by sales manager, used car manager, and finiance person. Difinitely needs a revamping. Do not buy his you enjoy being berated.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

satisfied customer

By panda_STI on 9/5/2017 at 9:17 PM. Helped by Edwin Legaspi.

thanks to Edwin for helping me get my subaru STI. look for him and he will never ever gonna let you guys down. everyone on timmons subaru is verg friend and very professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2017 Impreza sport

By dgsubie89 on 6/28/2017 at 7:41 PM. Helped by Edwin Legaspi.

I thank Edwin for making my car shopping experience one of the best I EVER had. I'm so happy with my Subaru Impreza sport !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Perfect way to buy a car !

By Bob C. on 4/20/2017 at 3:58 AM. Helped by Edwin,Enrique, Mario.

Went in to look at buying a 2017 Legacy. Edwin was so laid back not pushing you into anything. It was so nice. Edwin was the perfect salesman and the sales manager Enrique was just as nice. Told them what we wanted our payments to be and worked it out perfectly

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Edwin is the Man!!! The Team at Timmons is TOP NOTCh

By Yves on 4/5/2017 at 11:28 PM. Helped by Edwin.

First time buyer and Edwin made everything so much easier to deal with. The Team at Timmons were willing to make numbers work for me and my budget and I greatly appreciate you guys.

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price

Professional and Customer-Centered

By Stephanie Cooper on 4/1/2017 at 4:37 PM. Helped by Edwin, Enrique, Joe.

I visited seven dealerships during my car buying adventure and Timmons was far and above superior to them all. Beginning with my salesperson, Edwin Legaspi, the entire team at Timmons has left a good impression with me. Edwin was so patient with all my questions (even those he had previously answered), not just giving me answers, but suggestions and options I had not considered. I highly recommend shopping Timmons.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Smooth and Easy Process

By goldie on 3/21/2017 at 5:44 PM. Helped by Edwin.

We went in knowing what we wanted but didn't want to deal with the high pressure we tend to get from dealerships. This was quite the opposite. Edwin was informative and knowledgeable and didn't lay the pressure on. It was such an easy process. No haggling was done either. We told Edwin and the manager what we wanted to pay and they satisfied us 100%. Thanks for the spectacular new Outback!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

100 Percent Satisfaction

By Fred S on 3/16/2017 at 10:21 PM. Helped by Edwin Legaspi.

I am extremely pleased with Edwin Legaspi and the team at Timmons Subaru. I had been searching for a replacement for my sedan and had looked at many of the mid-sized SUVs. Though most were good and had comparable options, on a whim I decided to look at Subaru. My son bought a Forester and is very satisfied with it. After a lot of research and multiple test drives of the Outback (the team never hesitated to give me as many test drives as I wanted) and detailed answers to all my questions I finally decided on the Outback. Let me tell you, I have NOT been disappointed. From the initial test drive, to the special ordering of the model, color and options I wanted to the final price negotiations the Timmons experience has been the best I have ever had purchasing an automobile and I have had 10 over my lifetime.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EDWIN LEGASPI AT TIMMONS SUBARU IS AMAZING!!!

By vgamer8 on 3/13/2017 at 3:57 PM. Helped by Edwin Legaspi.

ORIGINALLY MY WIFE AND I WERE LOOKING TO PURCAHSE A SUBARU CROSSTREK AND I MADE A PLAN TO STOP BY AT TIMMONS SUBARU TO CHECK THE VECHICLE OUT IN PERSON. I ALSO HAD MY EYE ON MY DREAM CAR THE SUBARU WRX. WHEN I ARRIVED AT THE DEALERSHIP I WAS MET BY EDWIN LEGASPI WHO SHOWED ME THE CROSSTREK I ASKED ABOUT. THEN I PROCCEDED TO TELL HIM EXACTLY WHAT I WANTED IN A SUBARU AND THEN HE SHOWED ME WHAT WOULD BECOME OUR CAR, THE WRX. IT WAS PERFECT, IT HAD EVERYTHING I ASKED FOR EVEN DOWN TO THE RIGHT COLOR. IT WAS FULLY LOADED AND I FELL IN LOVE WITH IT. WE WENT FOR THE TEST DRIVE WITH NO SALES PRESSURE AT ALL, I DROVE IT TO MY WIFES OFFICE NEAR BY AND SHE FELL IN LOVE WITH IT TOO. WE HAD TO HAVE IT. NOW HERES THE BIG THING. MY WIFE WAS VERY BUSY THAT DAY IN THE OFFICE AND EDWIN WENT ABOVE AND BEYOND TO HELP MY WIFE AND I MAKE OUR PURCHASE. LATER I CAME TO FIND OUT THAT EDWIND ACTUALLY WAS SHECDULED TO GET OFF EARLIER IN THE DAY AND STOOD LATER TO MAKED SURE HE COULD HELP US MAKE GET OUR DREAM CAR AND HE MADE SURE WE WERE VERY SATISFIED WITH THE EXPERIENCE. EDWIN WAS AMAZING AND MADE THE WHOLE EXPERINCE SUPER EASY AND FUN. I RECOMMEND VISITING TIMMONS SUBARU AND LOOK FOR EDWIN LEGASPI BECAUSE HE REALLY KNOWS HOW TO MAKE YOUR EXPERINCE FUN AND SUPER EASY.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Couldn't get better than this!!!

By Maricel on 8/21/2016 at 10:55 PM. Helped by Edwin Legaspi.

Edwin Legaspi met us as we parked. We were window shopping after looking at 3 other Subaru dealers. Ended the night with a 2016 Crosstrek fully loaded and 2017 WRX fully loaded. With Edwin's knowledge and great customer service he sold us on not 1 but 2 vehicles this far with no regrets. We are excited outdoorsie individuals that needed a vehicle that looked stylish and can take on the dirt/sand and the snow/ice (purpose of the crosstrek). WRX was an added bonus, we needed something that we can cruise around town and on the California highways without paying the price of a Benz/Lexus/BMW. I would recommend this place and Edwin to those that need a new vehicle. If you don't know about Subi's ask Edwin. 😄😄!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My first service appointment was smooth as butter

By louiebaur on 5/3/2016 at 5:07 PM. Helped by Carlos.

I made an appointment about a week ago and I did not know exactly what to expect when I brought my vehicle in for its first service. I arrived just before 2pm and Carlos greeted me. He explained that he would be doing the first service on the vehicle and what was to be covered which included a synthetic oil change, oil filter change, tire rotation and topping off fluids. Carlos was very professional and called me Mr. Baur which was a nice touch. We walked around the vehicle and found a few chips in the paint that were put there by me and then I signed over the car to the Timmons Subaru staff. I mentioned that I did not want to wait and right about the time the final piece of paper was signed, the shuttle driver showed up. I believe his name was Vidal. He was very nice and took me home to wait for my car. An hour and a half later I got a call from Carlos saying that the vehicle was ready for pickup and that the shuttle was enroute. I got my things together and walked out the front door and Vidal was already sitting there. I went back to Timmons Subaru, got a brief from the service advisor and I was told that everything checked out perfectly. I was also told that the price would be zero dollars which was very nice. I have not purchased a new car in quite a few years and a pain free service/warranty plan is a big part of that service. Carlos and his team hit it out of the park!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good customer service.

By Joe902 on 4/16/2016 at 8:28 PM. Helped by Edwin.

Edwin Legaspi... excellent customer service.He should be commented in his knowledge I wasn't even thinking of purchasing a Subaru vehicle.I'm enjoying SUBARU Outback.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great Car Buying Experience

By Rick B. on 4/12/2016 at 6:34 PM. Helped by Edwin, Eric and Jason.

I hate buying cars. Between the sales and finance, I would rather get a root canal. Because I've done my homework, I often know more about the car I'm interested in than the people trying sell it to me. Add to that the attitude by some salesmen who live by the adage, "Sell them what we have, not what they want," and it's no wonder I'll drive a car until the wheels fall off rather than get a new one. That being said, I had a great experience with Timmons last week when I purchased a new Forester. The salesman, Edwin Legaspi, knew the car up and down. He knew what was available for each model, and had obviously done his homework. He did not pressure me, but let the car sell itself. I had gone in with a pre-approved loan, but the finance department (Eric and Jason) got me a much better rate through their Heroes Program. I hope their service department is as good when it come time for maintenance.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Laid back & great service!

By Ernieflow on 3/11/2016 at 6:11 AM. Helped by Edwin and a Sales Manager.

When I first arrived I was greeted by Edwin. He allowed me to test drive a wrx limited before talking about numbers or credit. Glad I bought my wrx from him!

I would recommend this dealer.