Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome dealership to work with!

By SeanEgge on 9/14/2017 at 12:06 AM.

We have always used this dealership for all of our car buying needs. We did again today in the purchase of a used car. Highly recommend this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING service team!!!!

By Crystalgh001 on 9/7/2017 at 3:52 PM.

My last service was fantastic, and I felt secure knowing that my vehicle was in good hands. Each time I arrive at the service garage door, I am greeted by a friendly employee that prepares my vehicle for service (places protective cover over seats and floor). As soon as I walk in, every advisor goes out of their way to extend a greeting. My last advisor was with Derek Clark, and he was friendly (as always), helpful (quickly got me transportation to an from Ford) and kept me informed. Also, Misty Calo, who recently moved from the check-out desk to service advisor, super great move!! She is very knowledgable and an excellent addition to the team

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Excellent sales experience

By abcdduke on 9/4/2017 at 1:30 PM.

After bad experiences at two of the Charlotte area's largest Ford dealers, we decided to give Tindol Ford a try. We couldn't be more pleased. Everyone we met was professional and friendly. Our salesperson, Paul Poston, was extremely knowledgeable and worked hard to close the deal. We highly recommend him to anyone looking for a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good folks

By Clay Dillard on 8/17/2017 at 3:27 AM.

The experience was fine. I wish we could have made a deal. Lyle was quite a good guy to talk to. I appreciate him taking the time to talk to me even though he was off site that week.

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
2   Friendliness
1   Overall Experience

they do not return calls they are slow to fix small prombles

By bvc1 on 8/14/2017 at 5:14 PM.

slow to fix small probems will not return calls was told the part would be in first of the week have not heard from them they will return my call

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

DISABLED VETERAN

By jamrose on 7/15/2017 at 8:59 PM.

Have to say I'm deeply disappointed. I received my military back pay and contacted 4 different individuals and filed a credit application on line. After nearly 24 hours of waiting I have received absolutely no feedback. I will be taking my back pay and business elsewhere for sure. James Retired us navy

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service Department

By Jennik211 on 6/21/2017 at 12:15 AM.

Tindol is the best place to get my service done. I've been going to Tindol for almost 10 years and have been treated like family. Their service is quick and they even give me a report card of how my car is doing and what I need, Thank you Tindol!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Body Shop Work

By Catherine Montsinger on 6/14/2017 at 1:32 PM.

The body shop is FAST, courteous and fair. I loved it. They did a beautiful job on my Lexus. They also did a custom paint job on my husband's 1971 Lotus Europa. They do it all.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Terrible service

By Customer on 6/9/2017 at 7:38 PM.

They never can diagnose any issues, they make appointments and don't even get to the work. This gas happened multiple times. Find another dealer that has a decent service department, this one doesn't.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great sales People

By Helen R on 6/5/2017 at 7:13 PM.

This dealership (thru Paul Poston) was a very nice experience. His efforts to get me the deal and car I wanted made it a very happy experience. He was very willing to do what it took to earn my business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Sheldon on 5/27/2017 at 12:50 AM. Helped by Julie, Anita, Wanda.

.I do not ordinarily write reviews; however, my recent experience of purchasing a 2017 Roush Mustang from Lyle Sturgis was absolutely exceptional. Lyle demonstrated his extensive knowledge of the vehicle during our first telephone conversation. After speaking with him for about 20 minutes, I felt like I had known him for at least 10 years. Lyle was very patient and took the time to explain things about the car to me in detail. He was never pushy in any way and treated me as an individual and not just another customer. He is an expert on the Ford Mustang and on Roush products. He was completely honest and kept his word on every item that we had discussed and agreed on. Whenever we arrived at the dealership to pick up our vehicle, Julie, Wanda, and Anita all treated us extremely well and made us feel right at home. We traveled a considerable distance to purchase a vehicle from Lyle Sturgis, and will not hesitate to do business with him again in the future. I recommend Lyle and Tindol Ford very highly to anyone who is considering the purchase of a Roush Mustang.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

This Service Advisor is an asset

By Graywolf on 5/19/2017 at 3:58 PM.

Lisa Fischer, Service Advisor, has such a warm personality and positive attitude, that you just want to smile when she talks to you. Her smile is contagious and you know that she is there to help you have a good outcome in Tindol’s service department. She gives you confidence that she can be trusted. Lisa’s service updates are frequent and she holds no surprises when it is time for you to pay for the service. I will seek her out for all of my F150 service work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent , friendly and professional

By Puggin on 3/6/2017 at 11:09 PM.

I found the exact F 150 I was looking for online. I contacted Paul Poston at Tindol Ford we worked the deal out before the wife and I stepped on the lot. We felt he was on our side by the way he worked with us and got us the Very Best Deal possible. Great experience all the way around.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By ryan bodamer on 2/27/2017 at 9:24 PM.

I wouldnt buy a car from anyone else! These did everything they could to get me the deal I wanted! I would recommend this dealer to anyone who is looking for a Ford in the Charlotte area

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best truck buying experience

By Haven08 on 2/27/2017 at 3:15 PM.

I love this dealership I would recommend any one to come here. I called mo Adams and told him my credit score and what I was looking for he told to come in and he would get me the truck I wanted even with a poor credit score and he did got me in the truck I was wanting and my daughter I raise loved it and they was so good to her as well after this I will never go to another dealership again thanks Mo Adam's

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Ask for Mike Brown!

By jerryshurt on 2/26/2017 at 2:47 AM.

This is a letter that I wrote to the owner of Tindol Ford. If your looking for a great guy to talk to about a new or used car, I highly recommend Mike Brown at Tindol Ford. Natalie, Good evening. I felt compelled to write to you expressing my gratitude for the help and service that I received from Mike Brown. Wow, what a great guy. I made a new friend just visiting with him. I had no intention on purchasing a vehicle when I met Mike. I had brought my Subaru Outback in for some work. My Subaru is an older car that I use to run errands and take to the airport when I go to work. I am a Ford guy, as was my Dad who had a dealership years and years ago. I walked over to the Ford side and just started visiting with Mike outdoors. We didn't even talk about cars for quite a while. I don't remember how the conversation progressed, but I mentioned how my 2 kids had mustangs, and I have always wanted one. He had just taken one in on trade from a couple where the Husband became disabled serving in the Military. I am going to try to keep this short, but would be happy to talk to you more someday if you want. I was on my way home from the Charlotte airport and decided to stop by Tindol Ford and take a look at the Mustang that was on the lot with no intention of buying it, mostly because I figured that we could never get even close to the price that I had in mind. I had researched many other cars both private sellers and other dealerships. Needless to say, I now own a 2015 Mustang GT Premium, which I love and am happy with. But more importantly, I made a new friend in Mike. What a great person, and you are truly blessed having him on your team. I have always been very skeptical of dealerships, and have a dim view of car salesman and car dealerships. I am happy to say that Mike has earned my trust. The only thing that I do not like about buying a car, is the back and fourth between the "manager" and the salesman. That has always turned me off about dealerships. Outside of that one thing, Mike has earned my trust and I would recommend him to anyone if they are looking to buy a new or used car. By the way, even though it has been over 30 years since I served in Law Enforcement, I was asked to sign your wall. Thank you for recognizing our People who serve this Country and our Communities. Thanks for your time. Sincerely; Jerry S. Hurt

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New car for Mom

By bpearson73 on 2/23/2017 at 4:49 PM.

It was time for my mom to get a new vehicle so I took her around to various lots to see what she was interested in and she decided to go with an Explorer. Took her up to Tindol where we worked with Kurtis Vause. Kurtis was great to deal with. There were many Explorer Limited on the lot but they either had options she didn't want or didn't have the options that she wanted. We tried to work a deal on one but couldn't get the numbers to our liking so we decided to have one ordered built to what my mother wanted at a price she was happy with. During the order process I was able to track it's progress online, Kurtis would also call to update me on its status as well. Only took a month from once the order was placed to be delivered and we were able to pick it up and finish the paperwork out yesterday. I myself am a 3 time Ford owner. Two of those purchases from Town & County in Charlotte, 3rd would have been too but the service I received from them for a potential 3rd time buyer pales in comparison to the service and attention we received from Tindol on our first ever purchase. When it comes time for me to get a new truck Tindol will be my first stop and Kurtis, if he's still there will be asked for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

easyest tranaction

By sbbm47 on 2/21/2017 at 3:11 AM.

Paul Poston and I talked for about two weeks on the phone, with everything we have discussed in those two weeks he delivered. my wife and I drive 5 hours from Cookeville, Tn. to buy this car, when we walked into the dealership Paul Poston and his staff made this car buying experience the best one we have ever dealt with. we were in and out with all paper work within one hour. Thanks Paul for everything.......

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome car buying experience!

By stacey featherston on 2/13/2017 at 3:54 PM. Helped by Dwight Fowler.

Had the awesome pleasure of dealing with Mike Brown as we began looking for a car for our teenage daughter. We had looked at and test driven several models and finally decided on a used Ford Escape. They didn't have the color we wanted at the time so Mike and his Used Car Manager, Dwight Fowler began looking for a car to match our needs. After a very short time, they more than delivered. Now our daughter is the proud owner of a 2015 Ford Escape! Mike, Dwight and Anthony made the transaction very easy! The entire team at Tindol is fabulous, we are HUGE fans of Natalie and her staff and would recommend them to anyone in Gaston County looking for a vehicle, or to service your existing one with Chris Tolbert and the Service Department. This is our second purchase from Tindol and I am sure it won't be our last!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREATLY exceeded my expectations.

By REALLY TRULY VERY VERY HAPPY! on 1/27/2017 at 7:03 PM.

I rarely take the time to do a review but this place was so awesome I am compelled to let others know. First let me say, I am a customer service expert so I notice more than most when *I* am the customer. I bought a pre-owned car (found it online) which has always been scary for me as a result of all my previous used auto purchase nightmares. I went in expecting a "shady salesperson" and a long day of bait and switch, disappearing salesman and that idiotic numbers game they play even as late as 9:30pm (ugh flashback) but NOPE. I learned that all dealerships don't play those games and my experience was actually the exact opposite of all others before. Not once did I ever feel pressured, rushed, or ripped off. Not once was I shown any other car either. I'm still amazed as I type this... There was absolutely NO shady business and the process was super fast (seemed like 20 or 30 min.) but I really don't know the actual time. Since it had snowed the day before, my Salesperson insisted on detailing it the next morning even though it had already been done before the snow, and I remind you, I bought a used car and it wasn't even a Ford so this was another above and beyond moment in my opinion. Since I was there twice I can honestly say they were just as awesome after the sale. To me, the little things count big. Even in the second day, every single person that I spoke to was as friendly to me as they were to the folks buying the brand new (superrr-sweet I must say) Mustang off the showroom floor. I truly feel I got a fabulous deal (another first for me) and I'm in LOVE with my new-to-me car. Sorry this was a long review but I really wanted to share my experience and give them this well deserved 5 star review. P.s. my daughter was in a crash a week before and her car (brand new Dodge Dart) was taken to the body shop building in the back. Long story short, she was more than thrilled with their work and is still telling everyone they made it look better than it did when she bought it with 9 miles on it. I hope this helps someone. Even if it's just one person... save your time and money by just going straight to THE BEST first. **ask for Lewis! ?

I would recommend this dealer.