Dealer 2-Year Rating

Customer Service
4.4  
Friendliness
4.4  
Overall Experience
4  
Price
4.3  
Quality of Work
4.4  
Service
1  

Dealer Reviews

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Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 CX-5 Purchase Experience

By Ron A. on 6/30/2018 at 11:23 AM. Helped by Geo (Internet Liason), Rob (GM), Mike Whitney (Sales), Faith (F&I).

Two words to describe why I am providing a review (something I never do): The People. Background...I've purchased many new vehicles in my life, am very informed and knowledgeable about vehicles, typically a cash buyer and when I trade a vehicle it is always very well maintained and usually in perfect condition. I don't like wasting my time running around and despise the typical car buying/sales process. Two months or so ago I began searching for my next new vehicle from among the many brands and models of SUV/CUVs. I then began concentrating on the Mazda CX-5 and started inquiring from many, many dealers that had the particulars I was looking for in stock. From the very beginning of my email inquiries, I could sense a very different attitude from this dealer than what I am accustomed to when I begin the process. Geo had responded promptly, courteously and accurately to my initial cold-call email inquiry. In short, she is the reason I decided to actually visit the dealership and proceed. Geo didn't try to play games with me , she simply provided me with what I'd requested. It just got better from there, All told I think I had met and interacted seamlessly with practically everyone at the dealership. All working together efficiently and effortlessly to make sure my time was not being wasted and listening, really listening, and understanding my needs. I traded in a vehicle and purchased a brand new one in two simple visits with zero aggravation and the absolute best deal out of more than 1/2 dozen CX-5 deals I had worked on. Geo, Rob (the G.M. whom ultimately concluded our negotiations), Mike Whitney (who took care of me while I was at the dealer) and Faith (F&I paperwork guru)...keep doing what you're doing, and most importantly, how you all do it. How many times do you see, hear, read "it was truly a pleasure doing business with you" when it comes to a car buying experience?

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

They Make a Mistake, You Pay for it.

By ZanTrellick on 10/31/2017 at 2:22 PM. Helped by Tony, John.

The service and parts department here completely ruined my day. I got a flat on the turnpike, and with no spare, was left to call around the area to locate a tire to fit my car. Being a relatively odd wheel size, this proved slightly more difficult than calling Wal-Mart. After three calls were placed between the tow truck driver and myself, this Mazda dealer said they could have a tire in an hour (I was 30 minutes away). Great, so I told them to order the tire, and off we went. Problem is, they never actually had it in their warehouse. FOUR AND A HALF HOURS LATER, the service guy John has to break the news to me that I had been waiting for absolutely no reason at all, and I'm worse off now than when I started, because now the tow truck is gone and the tire can't be there before the weekend. You'd think that given the fact that A. I was given false information which lead to me spending more money on getting the vehicle to them (longer tow truck trip) B. I had waited four and a half hours for something they couldn't deliver C. I hadn't shown any measure of disrespect towards the staff and D. This was all their fault That MAYBE they could give me a break on an imperfect solution. They had an off-brand tire in their warehouse that fit the bill, and it could be there in yet ANOTHER thirty minutes. I suggested they do right by me in paying for (or at least discounting) the tire, which I have no intentions of keeping on the car, which went something like this: Me- You expect me to pay for a tire that doesn't fit properly after making me wait this long, drive this far, and you're still not capable of delivering what you promised? Tony- I'm sorry, but I cannot do anything else. Me- Oh, you CAN do better, you just refuse to. Tony- That's right, I refuse to. After this conversation with Tony the service manager, I thought he was literally about to cry. It was the only bright point of my day. He didn't end up crying, but he did shut the lights off in his office and (presumably) run home while I was still there. Apparently it was all too much for his sensitive constitution. Way to wilt, you hothouse flower. In the end, I paid $120 for a tire I STILL don't want just to get me away from these people. TL;DR - They make you pay for their mistakes without owning up to it, and the service manager Tony is a crybaby. This place sucks.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By Nathan298 on 4/16/2017 at 10:24 PM.

Very happy with my experience here. Faith, Bob, and all the staff were very friendly and helpful. The vehicle had been fully serviced and was ready to go.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales Experience

By Darken on 3/28/2017 at 7:53 PM. Helped by Kristen Fink, Darian Freese.

We recently were in the market for a new crossover and decided to check out a CX-3 at our local dealer. When negotiations broke down we reached out to multiple Mazda dealers who had the vehicle we wanted in stock, of all these dealers Piazza Mazda really stood out from the pack. Darian Freese was our contact from dealerships internet department. She was always polite, professional and quick to reply to my messages. Their initial offer on the vehicle was aggressive, but when another dealer beat their price they were quick to offer an even more aggressive price on this newer vehicle. Even though I had a slightly better price elsewhere, I decided to make the drive to them based on the service alone. Upon arriving at the dealership I was handed off to Kristen Fink who had the vehicle waiting out front for my inspection. I appreciated that the car had not been touched since delivery and still had the coverings on the paint and all the seats. Some people prefer the car be all detailed and ready to go, but I appreciated knowing it was literally brand new and never driven before. I certainly didn't mind waiting for detailing after the purchase was finalized To be fair Kristen really didn't have to do much since I had already test driven the car previously and the price had been worked out before I arrived. Still she was very personable and had a natural way of dealing with people. She seemed well suited for sales even though she said she had only been doing it a short time. If you want a fun and enjoyable sales experience she is definitely the one to seek out when you go to this dealership. Having played the deal game with different dealerships I really appreciated the no nonsense pricing I received before I visited Piazza. Their price on my trade was equally aggressive and in the end it was definitely worth the trip. No doubt about it, any problems this dealership had before have been completely rectified with the new ownership. I can't recommend them enough for a Mazda purchase if your looking for a great deal and excellent service. We will definitely be back when we look to purchase another CX-5.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another successful purchase!!!

By Mel&Sco on 2/5/2017 at 1:19 AM.

What a great experience! My husband and I just completed our 10th Mazda purchase with the Piazza Auto-group. Pat Oliveto the General Manager of the store is the reason...He is a GM that understands the customer and takes the time to listen to their needs and concerns. The staff and the overall experience was stellar. Our car was on the lot and ready to go within minutes. The whole process was extremely easy and fast. The value for our trade-in and the price of the new car was exceptional. Our sales rep Bob was knowledgable of the car and helped us decide on the perfect car for our growing family. The financing was easy, straightforward, organized and most importantly fast! Without hesitation I would send my family here to purchase a vehicle from them - I plan to buy the 11th from them in the not so distant future! PS - Check the dates on the reviews! All the bad reviews are from the old dealer. Piazza just acquired this dealer and it is noticeable from the moment you walk in the door. Thank you Pat and fellow crew for an incredible experience! Your dealership should be an exemplary example for all other dealers in the area! Thank you Pat! -Melissa

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great car buying experience

By Rachel on 1/30/2017 at 10:37 PM. Helped by Kristen Fink.

The sales associates were informative and helpful in my search to purchase a new vehicle. They were pleasant to work with and I am very happy with my Mazda CX-5!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Scott S. on 1/5/2017 at 2:06 AM. Helped by Service Manager Carly Blum.

Check the dates on the reviews! This dealership is under new management and ownership and it shows! I have been a customer of the Piazza Auto Group for years. I have purchased several cars from Pat who was formally the GM at Piazza Mazda of West Chester and has since taken over Piazza's new Mazda location in Reading. I recently had my car in for service and was presently surprised at how great of an experience it was while it was being serviced. The showroom and service waiting area are clean and comfortable. I plan to continue to bring my vehicles to this location and will be buying all my future cars through Piazza Mazda of Reading. The professionalism and attention to detail of Pat and his team our one that many other dealers in the area should strive to achieve. 5 Star rating without hesitation! Scott

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Hidden charges

By Dan123 on 11/4/2016 at 9:06 PM.

I recommend that you do not lease a car from this dealership since I believe they use open ended leases. I learned this the hard way after being billed for a significant amount of money by the bank they use after turning my car in early with the pull ahead program and leasing another one. The charges, after being on the phone for quite sometime and being told that they are apparently per contract, although never explained to me at the time of the lease . Additionally, the bank they use (Chase), I wouldn't recommend to my worst enemy. They erroneously say that you can change the due date of your payment although after two letters being sent requesting a change and after multiple email requests, they still have done nothing.

I would not recommend this dealer.

Overall Rating

1.8  

2   Customer Service
3   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Lied to my face

By Krista Markline on 4/9/2016 at 3:18 PM.

I noted a certified mazda 3 s GT in silver that I'd been searching for. Reviews of the dealership were good. I drove 2 hours to the dealership. They said they couldn't certify it because the buttons on the steering wheel were faded and wouldn't be worth it to change them. Trusting them I purchased the car. Took it immediately to my mechanic and he found a busted tie rod. Took it back to dealer and they fixed it. Since then I have put over $4500 into the car. I just found out that the car had been horribly wrecked underneath and the mechanic told me there is no way that the dealership wouldn't know this. I have all receipts and working on affidavits. I have tried to deal with Tom Masano and their attitude is "Oh Well" We got you!!!"

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Salesman Greg Wood was excellent

By Cait on 2/23/2016 at 5:27 PM. Helped by Greg Wood.

My family had a wonderful experience at this dealership. Our salesman, Greg Wood, was wonderful. He was knowledgeable, accommodating, and made us feel very comfortable. Would recommend him and this dealership to anyone.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Customer Service

By Carmyn on 1/31/2016 at 11:01 PM. Helped by Woody.

Terrific customer service. I have purchased numerous vehicles over the past 35 years (Subaru, Pontiac, Hondas). The last 6 were Hondas. I had never purchased a Mazda nor known anyone who owned a Mazda. I was very hesitant to try one out. I was searching for a vehicle with driver assistance technology - so after extensive research, decided to give them a try. It was their customer service that won me over. Plus I spoke to my dad who had purchased a vehicle from them 19 years ago and informed me that he had received excellent consistent service. I had my first experience with their service when I dropped off my new car to get cargo hooks installed, they shuttled me to my job and picked me up when my car was ready. I didn't have to take any vacation time or weekend time! Oh yes, how happy am I with the car? Well, let me put it this way, when I went to drop off my car, I saw a black t-shirt hanging in their display with a Mazda design on the front. For the first time ever, I considered wearing a product logo - next time I'm in, think I'll buy it - that's how happy I am with my new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By laurenc1011 on 1/15/2016 at 7:37 PM. Helped by Woody.

Very friendly people working there and provide great service for all yours needs. They do what they can to make sure you get the best experience while searching for a new car. I recommend them and will keep going back in the future. This was the best place I ever went for a car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience

By collinbr123 on 1/9/2016 at 8:35 PM. Helped by Pete, Brian.

I came in with a car to trade in and was hoping to lease a newer version of my car. I had great customer service and was extremely pleased with how my visit turned out. I would recommend coming here to anybody. Pete was an awesome help and did an amazing job, as was Brian in the finance department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was quick and got us into the car we wanted.

By crystalr on 12/18/2015 at 6:13 PM. Helped by woody.

Woody helped so much in a quick and pleasant atmosphere. He knew exactly what he was talking about when it came to the make of our vehicle. Loved the experience and would be back for a future purchase.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Extremely Poor Customer Service

By Nightmare on 10/17/2015 at 10:09 PM. Helped by Vince, Brian.

Let me first explain my situation - I have an older car that I was ready to get rid of. I finally had the income and it was time to purchase my first new vehicle! I loved the look of the Mazdas so I stopped in one day to the dealership off of route 61 in Reading. I worked with Vince. He seemingly did not know what he was talking about and made the process very confusing. It was my first time looking at Mazdas, which I told him, and it would have been better to have things explained before going to look at the cars. I was unfamiliar with the models which made walking the lot very confusing. We went from this car, to that car, to this car, and I had to try to explain to MYSELF how each car differed by asking him questions such as "oh so this model only has XYZ"... Etc. I felt that because I was a very young woman I was judged - as in I wouldn't have the money to buy a new car. Even when we went back inside I had to tell HIM what to look up in inventory of what I liked. He was clueless, or maybe not listening. I pretty much sold the car to myself. Alas, I found a car I fell in love with after much frustration and searching on my end (I should note there were two different colors available for me) We agreed on a day I couldcome in to test drive as it was at a different location. Still optimistic and excited I came in and test drove. I had a lot to think about, so I came back on a Friday and told them what it would take for me to sign. I had previously mentioned to Vince I wanted to navigation package (a $400 chip installed so your screen doubles as a GPS). So I came in Friday like I said I would and was met by the manager. A cocky male manager mind you. I said hello and Im ready to buy, the only thing I want is the navigation package and its a deal, I have the cash down payment in hand. He laughed at me, yes, LAUGHED. I believe his name is Brain. Another Brian came out, the finance guy, and the manger told him what I had just said and they both laughed together. Their exact words "well the customer is always right but.......hahah! ". I should mention that I gave them a $500 deposit they knew I was serious. I said ok well that's a deal breaker, and left. The next day (Sat) I brought my boyfriend in to see the car. I asked for the keys and we went and looked at it. we came back in and were completely ignored. Standing awkwardly in the middle of this manager and Vince, we were overlooked. I understand they were busy on a Saturday, but they also knew I was ready to buy. How hard would it have been to say hey guys sorry we are tied up, have a seat and a snack and we will be right with you? Well they didn't, so I handed back the keys and left. The kicker is, Vince texted me hours later asking where I went and all I said was "Honda". I now own a beautiful brand new Honda, a painless transaction where I was treated with respect. The best part of this is when I emailed Vince after the fact to make sure my credit card information was destroyed, he said "so you're not getting the car????" And I said no, and explained why (everything that just happened) and all he said was "he was going to give you the Navigation". So I emailed back, in summary, "well he could have told me that when I was there Saturday to buy the car with my boyfriend but was completely ignored. That was the last I hear from them! It wasn't even about the navigation, I could have lived without it. They didn't get my business because of the way they treated me. The lack of respect was horrific. You should never laugh in someone's face for asking a simple question. If you can't give me what I want simply state that you're sorry but it's just not possible. Yes I'm a young woman, but they could have had 18,000 sale that day. Sorry guys, worst experience EVER. Please don't waste your time here. I'm a very understanding person and this pushed my to my limit. The attitude of the manager was ubsurd. I wish I remebered his name. Young guy dark hair sits in big corner office made of windows.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!! Highly recommend!!

By Alina22 on 9/10/2015 at 12:54 AM. Helped by Greg Wood (Woody).

I just leased a 2015 Mazda 3 in the color blue and I absolutely love it!. My salesperson Woody was outstanding!! The whole staff was friendly and very helpful! I would highly recommend others to this dealer!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Friendly staff

By Jreck1 on 9/5/2015 at 2:29 PM.

After contacting and dealing with multiple dealerships, we opted to drive further out of our way because Kristin was prompt and efficient in her responses and has a warm inviting personality. The whole staff was friendly and accommodating! In addition, this dealership gave us more bang for our buck!!! We just purchased a Mazda CX5 and we love it. I would highly recommend contacting this dealership when looking for a car. We were advised to check out Tom Masano Mazda by two family members who purchased their cars there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience!!! Would highly recommend :)

By JessNKyle on 8/7/2015 at 11:31 PM. Helped by Greg Wood.

Just bought a brand new CX 5 and absolutely love it!! I am so happy with the car and our buying experience. We would highly recommend working with Tom Masano Mazda if you are looking for a new car. Greg Wood was fantastic to work with and went above and beyond to make sure that we got what we wanted!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly Help, Great Experience

By crystalB on 7/25/2015 at 12:43 AM.

I was in a pinch to get a car and went there stating upfront that I had no money down. I was looking at a used car, but was unable to get approved for it. However, the salesman that helped me, Bob Knosp and the Finance team at Tom Masano worked hard and got me approved for a lease on a new 2015 Mazda 3! Bob Knosp was absolutely hands down the best! Everyone there is so easy going, friendly, like to joke around....just a great all around atmosphere! I'll definitely be a loyal customer!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great customer service,

By Mascuilli on 4/15/2015 at 11:04 AM.

Tom Masano Mazda of Reading is a great dealership. The sales staff is friendly and knowledgeable. The negotiation process was effortless and the after sale paperwork was quick and easy. Highly recommended. Bob Knosp is top notch.

I would recommend this dealer.