Dealer 2-Year Rating

Overall Rating

4.4 / 5
Customer Service
4.5  
Friendliness
4.6  
Overall Experience
4.3  
Price
4.3  
Quality of Work
4.5  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rip off and scam

By Tomina on 12/23/2018 at 4:29 PM.

We were looking to purchase a new Cadillac and saw were Peacock was advertising some demos at a good discount. Advertising was on line, on Tv and posted on each car. We met with our salesman (TKeya) who was informative and to be honest we feel like she was kept in the dark about the scam. She said that the dealership was able to offer this car at the advertised price because they had allowed customers to qualify for all the incentives rather they qualified or not. We test drove the ATS for a couple days and was ready to make our purchase. I was preappoved for my loan but when it came time to sign our papers, the price of the vehicle had increased by over $10,000 including our trade in. We were advised that we could get the incentives. Approximately 6 phone calls of jumbling around numbers and scammy financing deals and we walked , RAN away from the purchase. I am 59 years old and have purchased 15+ new cars and this place is the worst! Lots of older folks looking at cars while I was there, makes you wonder what there doing to those folks. Horrible don’t buy a car here, DOUBLE CHECK YOUR PAPERWORK BEFORE SIGNING

I would not recommend this dealer.

Overall Rating

2.4  

1   Customer Service
5   Friendliness
1   Overall Experience
1   Price
4   Quality of Work

Terrible at addressing issues

By Sunshine on 11/14/2018 at 3:30 PM. Helped by N/A.

Jane Doe from Houston, Tx | November 12, 2018 I recently took my car to Tom Peacock for repairs. I was hearing a noise but I was thinking it was part of the problem at hand because when they diagnosed it they heard it too. After the repairs, I still continued to hear the noise. Being discusted with the dealer I went to another mechanic shop and they heard the noise immediately and discovered it was a leak in the steering system. I want to remind you, Cadillac test drove my car after the repairs, heard the noise and ignored the noise. This is unacceptable to me and clearly shows that the repairmen are not interested in any other noises they hear. It seems the repair department is over booked and don’t t give the necessary attention to card being serviced.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tommy Simon

By Mairebear on 10/23/2018 at 9:34 PM.

Since moving to Texas 18 years ago we have bought several cars. All of them through Tommy Simon at Peacock Cadillac. We had referred other people including family members also to deal with Tom Simon. They, and we, have been thrilled with his service, his consideration, and attention to details. Anytime we have had a problem Tommy has arisen to the occasion. We will continue to be not only a customer but a friend to Tommy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Service in Houston

By JillG on 8/18/2018 at 10:02 PM.

Tom Peacock Cadillac always has best service and they take care of your vehicle,me and my husband we trust this place, and John Fisk his the star of this place, really he do excellent Job. we always recommended Tom Peacock Cadillac to the friends and family. Thank you, Jillian

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By More than satisfied customer! on 5/11/2018 at 2:23 PM.

I recently purchased a car from Tom Peacock. Beautiful dealership with great employees. Tommy Simon is without a doubt the BEST salesman I have ever dealt with. He really listened and took care of everything including programming my car perfectly before I took delivery. In addition, I was shown the service department so i will know where to go when I need an oil change. I live 25 miles away from the dealership but I will make the drive because these folks are awesome. These folks do not play games with their customers. I cannot recommend them highly enough.

I would recommend this dealer.

Overall Rating

2.3  

5   Friendliness
1   Overall Experience
1   Price

Why I will not buy a car from them again

By 19314oak on 2/17/2018 at 1:54 AM.

Well I thought I had the best experience until I saw my car that I was allowed $23,000 as a trade in on the lot for $29,988. First and last time for me. There will not be any referrals to this dealer. Just warnings as to why not to go there

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

CADILLAC 2017 CT6 Services

By Mimo on 1/30/2018 at 3:17 PM.

Absolutely awesome experience Services A+++! TOM Peacock #1 in Texas!!! I have 2017 CT6 the media screen stop working and has big issue I took my car to other Cadillac dealer they don't fix it correctly!!! finally I went to TOM Peacock service and they repaired it as supposed to be working and I'm really happy to get my car fixed of course it took time to be repair but best of all they are professional and I talk to JOHN FISK his was worth my time visiting service Tom Peacock and I strongly recommend JOHN FISK his 7 Stars costumers service is very Helpful and easy to deal with (schedule, car loan and connection, plus answered all my questions with great patience, simultaneously had facility tour. I'll definitely do business here again thank you for fix my car and see you soon!!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Outstanding

By Howieboy69 on 1/21/2018 at 12:59 AM.

My wife and I had the best experience we have ever encountered at a dealership today Tom Peacock Cadillac. KT Ahmed was a Great sales consultant. My wife told him what she wanted, the range she wanted her payments to stay. She drove away in what she wanted. Need I say more. Great job KT. Turns out the car we traded in and was allowed $23,000 for trade in is now on the lot for sale with a sticker price of $29,998. My wife is furious. We understand everyone is in business to make money but she feels she was really taken advantage of. Nothing we can do now. We will not refer any one there or buy another vehicle from them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tommy Simon

By Betty2273 on 1/14/2018 at 10:24 PM.

Tommy Simon was my salesman. His knowledge of the product was awesome and helped me get the right vehicle. He also professional and courteous. I will refer others to Tommy. Thank you.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Excellent Service!

By Marcy4114 on 1/15/2018 at 10:07 PM.

I have used this dealership for many years and have exclusively worked with Tommy Simon. My lease will be up soon and Tommy will again be my go to salesperson. He has already contacted me and we have talked about the next steps. He takes the time to know what I want and does everything he can to make my visit simple and easy. I truly trust Tommy and as long as he is there Tom peacock has my business.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great salesman

By Ward on 1/14/2018 at 9:28 PM.

Tommy Simon helped me greatly in my search for another vehicle. He has always been very helpful in my search in the past. To me he is the best salesman there!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service department

By Wediehl on 1/12/2018 at 4:49 PM.

Recently I had a great experience in service. Came in for an oil change and tires for our SRX and the service advisor was very knowledgeable and a really nice guy. I love how they bring the computer to you so you check in right at the car. They handled everything very quickly and the tire pricing was VERY competitive. Great job!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Terrific, outstanding

By Hardybaby on 1/10/2018 at 7:11 PM.

The staff at Tom Peacock were awesome. K.T. Ahmed was very knowledgeable & accommodating. We were able to meet the GM Steve Hainline & many of the other crew. This is the second vehicle we have purchased from KT & specifically searched him out when we ere ready to purchase another. These are our go to people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales Experience

By Abigale on 1/8/2018 at 4:25 AM.

I purchased an XT5. My salesman was Tommy Simon. The experience of his expertise and friendliness is awesome. I have purchased several vehicles from him over the years. I have sent friends and family members to him and they have also purchased vehicles from him over the years. I wouldn't purchased my vehicles from any other salesman than Tommy Simon or Tom Peacock Cadillac.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professionalism

By Jmhelai on 1/6/2018 at 3:46 PM.

Tommy Simon (salesperson) was very knowledgeable on the vehicle that was purchase. Very professional & articulate I'm satisfied with vehicle that I purchase. I will refer this dealership and salesperson to family & friends

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Called to purchase a vehicle from out of state

By Me willing on 1/2/2018 at 9:43 PM.

I called from out state, and gave the salesman all my personal information through email. I was called back five hours later and told me they sold the car. I’m mad that they ran a credit check then sold the car I was trying to buy. When I asked to speak to a manager he was like, “ well it’s the end of the year and if somebody come to buy the same car we going to sell it”. Poor communication with in this dealership. I’m even more disappointed after speaking with the manager.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Vehicle Purchase

By Demba975@gmail.com on 12/10/2017 at 3:45 AM.

I have bought a few vehicles from Tom peacock Cadillac and Ricco and mr Hicks always take care of me. Keep up the great service Gentlemen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Car Purchase

By T. Warren on 12/5/2017 at 2:47 PM.

I recently purchased the Cadillac XT5. Tommy Simon was the sales person that handled the purchase. He was extremely professional, paitient and answered all of my questions. He made sure to inform me of all the options and perks available should I become a Cadillac owner. After the purchase, I noticed that a couple of the tires on the car were under inflated. I contacted Tommy and he invited me to stop by the dealership and he would inflate them for me personally. Talk about service after the sale. Thanks to Tommy, I am now a proud owner of a new Cadillac XT5.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Rude and poor service

By Amiller20 on 12/2/2017 at 9:05 PM.

I have had more than one issue. The most recent is being old by a service advisor to take my car somewhere else as they cannot give me a loaner. When I bought the car I was told I could always get a loaner for service. I have not had an issue with getting one until today when I was told I must have an appointment and I should go somewhere else because they could not service my car. The service writer walked away from my car in the middle of the conversation and one of the sales managers laughed at me when I called to dealership. This is what Cadillac service looks like I guess. Very disappointed.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Freddie Powers is by far the best!

By tmay on 12/1/2017 at 1:51 AM.

I purchased my pre-owned SRX from Freddie Powers and he was the best salesman. He took care of me and made the experience great. I had a minor hiccup with my vehicle and it had to be serviced. Freddie made sure everything was taken care of and now I'm up and rolling again. Thanks so much Freddie for your professionalism and always putting the customer first!!! T. Mayfield

I would recommend this dealer.