Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
5  
Overall Experience
4.9  
Price
4.5  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By Kenzie on 7/9/2019 at 2:25 PM.

Tom is awesome. He made my car buying experience everything I could ask for. He is very personable and understanding. He showed me everything in my price range and walked me through the entire process.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Helpful, communicative and fun to work with.

By Wolfpac21 on 6/28/2019 at 3:50 PM.

Bob is awesome! I inquired about a car on their lot I had been eyeing for a while and then it disappeared. Bob was great about communicating what all was happening, making sure I loved the vehicle and that all my concerns/needs were met. Extremely helpful and fun to talk to. Also xxxxxxto John E for helping make the whole thing happen and making the financing process all so easy and giving a few laughs along the way!

I would recommend this dealer.

Overall Rating

2.5  

2   Customer Service
2   Friendliness
3   Overall Experience
3   Price

Horrible Customer Service / Rude / No Communication

By Qsb123 on 6/27/2019 at 4:01 AM.

Contacted Bob Wood to help buy an SUV remotely. Flat out lied to me multiple times for reasons as to why he couldn’t respond to an email. I had to chase him to try to buy a used car... Amazing, didn’t realize there was such a shortage of used cars in Indy. I have him examples from their website to show what I was interested in. After my 3rd attempt in getting info in 4 days I left Bob Wood a voicemail. He emailed me within minutes saying “nothing available for my request. My request was a SUV with under 50k miles for between 12k to 15k. They had 25+ that fit the mold. After I emailed him back stating my displeasure with his lack of service he responded immediately to that to protect his own inflated ego. He called me a “clown” and also bragged about selling 35 cars this month and has been doing it for 40 years. Business taken elsewhere.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

2018 mitsubushi

By Mitsubushi on 6/17/2019 at 10:32 AM.

Larry is such amazing sales person. He all hassle so easy and no pressure. I surely recommend him for the good job done. Thanks all!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

Excellent experience

By Toyota buyer on 6/3/2019 at 4:40 PM.

Bob Wood went the extra mile and drove the vehicle himself for over 50 miles to ensure perfection. He made us feel very welcome and the process easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous Car Buying Experience...AGAIN!

By ABecker on 5/14/2019 at 10:44 AM.

We are repeat customers of Brent Cassady and once again it has been a pleasure working with him. He is professional, has the ability to zone in on what our needs are and has always made car buying or leasing a good experience for us. We will be back!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Buying made easy!

By Steph449 on 5/12/2019 at 2:39 AM.

No hassles, both guys were great to work with! No pressures, easy going. They didn’t make me feel like they were judging me or my credit score. Very helpful and I appreciate that! Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Delighted Customers

By gstutz on 4/25/2019 at 7:45 PM. Helped by Dan DaVinci.

I did my homework. Stop here first. Remember when buying a car was an a plane old war with the dealership to get a fair price? Not here. These guys will delight your sock off right out of the gate. Car buying is now a pleasant experience. You will love their customer focus and price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Recent Car Lease

By Cmcclain47 on 12/31/2018 at 6:49 PM.

This is the fifth car we have leased from Tom Roush. They have been one of the best dealers we have bought/leased cars through. I would highly recommend Tom Roush to anyone interested in a new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Totally awesome. I always receive great customer service.

By Debbie D on 11/16/2018 at 12:29 AM.

Tom Roush is the best dealership to buy a car from and utilize their service. They offer valet service for their Lincoln customers which is awesome. Susie is so easy to work with and goes above and beyond to make sure everything is perfect. My wife and I both own Lincoln's and are 100% satisfied!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent experience

By New Lincoln owner on 11/15/2018 at 7:40 PM.

Everyone at the dealership was helpful, friendly, and knowledgable. I was immediately helped and all transactions were done efficiently and in a timely manner. Time was spent helping me with answers to my questions and with acclimating me to my new vehicle. I felt that what my needs counted. I am very satisfied with my experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By Bcloyalcustomer on 11/8/2018 at 5:01 PM.

I have always been impressed with everyone at Tom Roush Lincoln; I have been treated well and never pressured into anything. Seeing a familiar face and being greeted by name is why I keep coming back here. Keep up the good work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tom Roush isn’t the best!!!!!!

By Tasha on 10/30/2018 at 4:21 PM.

Skylar Brewer sold me my 2016 Mazda CX-9 that I love!! Anytime I have an issue he is always willing to help and fix my problems. I would recommend anyone to Tom Roush Mazda Westfield and don’t forget to ask for Skylar awesome Sales and services!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional..

By Lanie1968 on 10/5/2018 at 2:17 PM. Helped by Brad in service.

Everyone at the dealership was very professional. I came in for an oil change on my day off and it was quick and efficient. And they washed my car for Free!! I will definitely be back for my next service. Thanks for being Professional.. Jim

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Lincoln MKX

By Hedgesjd on 9/26/2018 at 7:52 PM.

Great Dealership....Great People.... Great Price...Mark Gruber & Ray Contee made the sale and delivery very easy and informative. Ray went over everything Lincoln top to bottom. Left the Dealership very well informed and comfortable about our new purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine Maintenance

By Love my CX-5! on 9/18/2018 at 2:28 AM.

The service on my CX-5 was fast and timely. I got right in and when talking to the sales representative, that sold me my car, I brought up an issue and he immediately addressed iand got it updated in my car. I was very satisfied with my visit. The only suggestion I would recommend is that to make sure after the car wash the cars are actually clean and dry. After I paid for my car, I went out and my car was completely wet and wasn’t clean like a “car wash” would clean.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Initial service appointment

By mtbcx5 on 9/14/2018 at 4:00 PM. Helped by Yvonne.

Tom Roush Mazda provided prompt & courteous attention during my first service appointment on my new vehicle. The service manager was friendly and appreciated my business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

New car purchase

By judy on 9/5/2018 at 2:07 PM.

Very satisfied with the experience associated with purchasing a new vehicle. Lance was very patient and allowed me time to consider the possible purchase. Mark and Lance both listened carefully to the features and price I was looking for in a new car purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my car.

By Polo on 7/23/2018 at 1:25 PM.

Second year to lease a Mazda CX-5. Love the whole experience. Dealership is very nice. Andre was eager to please and had exactly what I needed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Thorough!

By Mike on 7/18/2018 at 2:08 PM. Helped by Chris Bettis.

I am very happy with my purchase. Tom Redmond showed me several options in my price range, walked me through the process, and kept me updated until I picked it up.

I would recommend this dealer.