Dealer 2-Year Rating

Overall Rating

4 / 5
Customer Service
4  
Friendliness
3.8  
Overall Experience
3.7  
Price
4.3  
Quality of Work
4  
Service
5  

Dealer Reviews

Show:  

Overall Rating

2.4  

2   Customer Service
1   Friendliness
1   Overall Experience
4   Price
4   Quality of Work

“WE ARE GOING TO DO THIS MY WAY”

By Tanya on 3/2/2019 at 1:49 PM. Helped by JOE.

First, the dealership did go above and beyond to hold a vehicle for us while we traveled 5 hours to come see it. Everything went well until the paperwork came around. We ha been pre-approved through our bank (5 hrs away), they tried talking us into using their financing because it was more convenient for them. When we didn’t go with their plan the salesman (JOE) became very frustrated. Exact quote “WE ARE DOING THIS MY WAY”. At this point we were ready to walk away. What he wanted to do was reasonable, but it was not explained until after we were ready to walk. My husband called Joe out on his aggressive, unprofessional comment and Joe proceeded to pout through the rest of the transaction. When we were done he said “the cars out there, and the keys are in it”, and walked away. No hand shake, no thank you. Just very unprofessional behavior. DONT WORK WITH JOE.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Customer Service

By Mflores8 on 2/25/2019 at 8:04 PM. Helped by Dan Adams.

My experience with Tom Scott Honda was great. The customer service provided by Dan Adams definitely made buying a car so much easier. He was very honest and respectful with me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

They really take care of their customer!

By AmandaBarry88 on 1/11/2019 at 11:21 PM. Helped by Colt, Chad.

These guys are absolutely phenomenal!! After my last used car buying experience being an absolute nightmare i was wary of making my next purchase. Colt went above and beyond in every way to get my husband and i into a great car with a great warranty, an interest rate i didn't imagine possible with my husband's credit, and a payment that didn't break the bank. It was quick, easy, and we are so, so happy with our purchase. I can't say enough good things about these guys!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

they did an oil change and they buffed up my scratches

By phoenixsickels on 11/9/2018 at 11:28 PM. Helped by curt chierici, mikeal michaelson.

the most friendliest and nicest people i’ve ever experienced at a dealership. they did everything to make sure i was happy! i had just gotten cut off on the freeway and hit an orange cone and my front passenger seat tire fender was covered in scratches from the cone and they were really nice about it and buffed it for me. i would 15/10 recommend them to my friends and family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Shopped 5 Dealers - Tom Scott Honda is the BEST

By Happy Purchaser on 8/22/2018 at 3:51 AM. Helped by Kris, Dominick.

We purchased a 2018 Honda Accord Touring 1.5L today, and after shopping 5 dealers in the northwest, we ended up purchasing from Tom Scott Honda in Nampa. Here's a combination of the best parts of the experience: 1. They offered a more competitive price than ALL the others. 2. They wanted to sell us the car as much as we wanted to buy the car, which aligned our interests quickly. 3. The Internet Manager, Kris, assisted us, and he was extremely kind, understanding, helpful, and never pushy or annoying. We sincerely liked him and having had the opportunity to deal with him. 4. The Sales Manager, Dominick, was busy and "quick" with us, but that meant he put his best foot forward and never wasted our time with irritating back-and-forth. 5. We felt respected and appreciated both during the process and with the outcome. 6. We got what we wanted and became huge fans of the sincerity and honesty we witnessed. We hope the dealership was also as happy to make the sale to us.

I would recommend this dealer.

Overall Rating

1.8  

2   Customer Service
2   Friendliness
1   Overall Experience
2   Price
2   Quality of Work

Dont trust everything they say double check everything!

By Bobbette W. on 3/24/2018 at 6:21 PM. Helped by Nick salesman was nice, Dominic & finance & managers are the ones I don't trust!.

I went there to purchase a specific car only to find out it was sold. Then I looked at a more expensive car. I waswset to buy that one but they tried to tack on extended warranty when the car had manufacturers warranty still in place for another 40,000 miles. I asked them to remove it. I came already with financing through Capital One and while I was sitting at their desk waiting for them theto fix the contract my salesman's "bosses" took it upon themselves to run my credit through a bunch of other places so I was getting notices of inquiries on my reports while sitting there ready to sign to paperwork to purchase the second car I picked out! I locked my report and asked them what they were doing!?! They said they were trying to get me a better interest rate...but they didn't have my permission and the deal was already done I already had financing and I had worked it out to get a lower rate after a year of on time payments I could refinance which they were told this! I left without buying the car! I went to Corwin Ford instead where I had a great hassle free experience. Why would you do that when your customer walks in with pre-approved financing and they have a contract sitting in front of them already!?! Nick my salesman was really nice so if you do intend to go there ask for him but beware of the bosses and finance people!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They stand behind their service work

By honda56 on 5/16/2017 at 10:29 PM. Helped by Craig Collins, Lee.

Lee the service Manager & GM Craig Collins listened sympathetically to my complaint about my valve issue I had with them & backed up their work by going above & beyond to make it right! This is rare in today's world & I would recommend giving them a chance to earn your business. Rob C. Boise

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Recall rip off

By Customer treated poorly on 4/28/2017 at 10:30 PM. Helped by Manager of service department.

I took my honda in for air bag recall . they replaced air bags but also my ignition switch which they said was on recall as well. Several months later my ignition switch started malfunctioning. I returned to have it checked and they said I'd have to agree to a service charge of 55.00 to 135.00 before they would even look at it. I asked if they would look at just the ignition switch and they said not unless I agreed in advance to pay the service charge. Then the service manager told me very rudely that it's not their problem since my car is 2003 model. What does that have to do with a faulty ignition switch? I'm taking my car to my mechanic to get it checked for free. And if it is a faulty ignition switch I will ask Honda to pay for the replacement. Since it was never a problem before they replaced it. I'll update my review once I have the report from my mechanic.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Thieves, overpriced

By Myra on 7/29/2016 at 10:39 PM. Helped by Service department.

My transmission blew as I was driving into town and I drove my car straight into the service department. My hands hurt from stress and holding the wheel and I took my diamond looking ring off my hand and placed it in the center consel. I told them my trasmission was leaking & the heat light for it came on. The said I needed to leave my car & have them run a diagnosis that would cost $60. I did. When I picked up my car, the diagnosis was exactly what I had already told them. No change. They typed it exactly how I explained it to them. My crystal ring was gone. It looked like a real diamond ring but was only valued at $200. The codes were erased & they quoted me $1,200 more than a transmission shop in Boise to replace it with a refirbirsed transmission. I complained and got my $60 back but the ring is long gone. I was told that those who drove my car worked here for years and would not steal a ring let alone look for a ring in my car. They also accused the tow truck for stealing my ring. My car was never towed. I am thinking of filing a police report. Don't leave anything slightly valuable in your car at this dealership!!!! They are overpriced and thieves!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Cheated disappointed dishonest

By Got Ripped Off CHEATED on 9/26/2015 at 10:05 PM. Helped by Travis.

Bought a 2014 used vehicle. Vehicle was misrepresented on their Web page. After the haggling process, purchased anyway. Tires need to be replaced, after i was lied to, and told they were new. . Mileage was grossly misrepresented. I was told, and on the Web site mileage listed as 15k. Mileage was actually 25k miles. They also listed the vehicle as having the high end package, not true. Its a base model. That's lying. After I signed, and took delivery of the vehicle they told me they only had ONE key fob. Now I'm forced to pay $700 for a new fob plus couple hundred to have it programmed. That's cheating me, they refused any recourse. Didn't even give me enough gas to get to the nearest gas station. Didn't think I'd be stranded on the side of the road the first 10 I owned the vehicle. I will NEVER, EVER, EVER buy another vehicle from Tom Scott. Save yourself the time, trouble, and money. They'll make you bleed extra $.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service

This place has the worst customer service I've ever...

By Robert5464356345 on 12/18/2013 at 4:24 AM. Helped by Lee Rush.

This place has the worst customer service I've ever received. They ordered the wrong parts and refused to take responsibility for their mistake. Their service manager finally agreed to replace a $7 bolt on the condition I never do business with him again. He didn't need to make that a contingency. I had no intention of going back there anyway. Bunch of clowns the lot of them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This dealership has excellent customer service - they are...

By girl88 on 4/1/2007 at 5:06 AM.

This dealership has excellent customer service - they are always friendly, helpful and it's clear they care about their customers. They even offered me a loaner car when I had service done there. I drive from SE Boise to Nampa to have work done on my car (regular servicing)

I would recommend this dealer.