Dealer 2-Year Rating

Overall Rating

2.3 / 5
Customer Service
3  
Friendliness
3  
Overall Experience
2.3  
Price
3  
Quality of Work
3  
Service
2.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They stand behind their service work

By honda56 on 5/16/2017 at 10:29 PM. Helped by Craig Collins, Lee.

Lee the service Manager & GM Craig Collins listened sympathetically to my complaint about my valve issue I had with them & backed up their work by going above & beyond to make it right! This is rare in today's world & I would recommend giving them a chance to earn your business. Rob C. Boise

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Recall rip off

By Customer treated poorly on 4/28/2017 at 10:30 PM. Helped by Manager of service department.

I took my honda in for air bag recall . they replaced air bags but also my ignition switch which they said was on recall as well. Several months later my ignition switch started malfunctioning. I returned to have it checked and they said I'd have to agree to a service charge of 55.00 to 135.00 before they would even look at it. I asked if they would look at just the ignition switch and they said not unless I agreed in advance to pay the service charge. Then the service manager told me very rudely that it's not their problem since my car is 2003 model. What does that have to do with a faulty ignition switch? I'm taking my car to my mechanic to get it checked for free. And if it is a faulty ignition switch I will ask Honda to pay for the replacement. Since it was never a problem before they replaced it. I'll update my review once I have the report from my mechanic.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Thieves, overpriced

By Myra on 7/29/2016 at 10:39 PM. Helped by Service department.

My transmission blew as I was driving into town and I drove my car straight into the service department. My hands hurt from stress and holding the wheel and I took my diamond looking ring off my hand and placed it in the center consel. I told them my trasmission was leaking & the heat light for it came on. The said I needed to leave my car & have them run a diagnosis that would cost $60. I did. When I picked up my car, the diagnosis was exactly what I had already told them. No change. They typed it exactly how I explained it to them. My crystal ring was gone. It looked like a real diamond ring but was only valued at $200. The codes were erased & they quoted me $1,200 more than a transmission shop in Boise to replace it with a refirbirsed transmission. I complained and got my $60 back but the ring is long gone. I was told that those who drove my car worked here for years and would not steal a ring let alone look for a ring in my car. They also accused the tow truck for stealing my ring. My car was never towed. I am thinking of filing a police report. Don't leave anything slightly valuable in your car at this dealership!!!! They are overpriced and thieves!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Cheated disappointed dishonest

By Got Ripped Off CHEATED on 9/26/2015 at 10:05 PM. Helped by Travis.

Bought a 2014 used vehicle. Vehicle was misrepresented on their Web page. After the haggling process, purchased anyway. Tires need to be replaced, after i was lied to, and told they were new. . Mileage was grossly misrepresented. I was told, and on the Web site mileage listed as 15k. Mileage was actually 25k miles. They also listed the vehicle as having the high end package, not true. Its a base model. That's lying. After I signed, and took delivery of the vehicle they told me they only had ONE key fob. Now I'm forced to pay $700 for a new fob plus couple hundred to have it programmed. That's cheating me, they refused any recourse. Didn't even give me enough gas to get to the nearest gas station. Didn't think I'd be stranded on the side of the road the first 10 I owned the vehicle. I will NEVER, EVER, EVER buy another vehicle from Tom Scott. Save yourself the time, trouble, and money. They'll make you bleed extra $.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service

This place has the worst customer service I've ever...

By Robert5464356345 on 12/18/2013 at 4:24 AM. Helped by Lee Rush.

This place has the worst customer service I've ever received. They ordered the wrong parts and refused to take responsibility for their mistake. Their service manager finally agreed to replace a $7 bolt on the condition I never do business with him again. He didn't need to make that a contingency. I had no intention of going back there anyway. Bunch of clowns the lot of them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

This dealership has excellent customer service - they are...

By girl88 on 4/1/2007 at 5:06 AM.

This dealership has excellent customer service - they are always friendly, helpful and it's clear they care about their customers. They even offered me a loaner car when I had service done there. I drive from SE Boise to Nampa to have work done on my car (regular servicing)

I would recommend this dealer.