Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Frustrating service department

By Chris M on 10/17/2019 at 5:56 PM. Helped by Joseph.

Lengthy check ins with multiple touch points from several people making it very inefficient. Requested service work not completed when notified when car was complete. Quoted work and then get calls for inaccurate quotes and higher costs, etc, etc.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Zach did a great job of putting together the deal. He...

By DrDave on 10/10/2019 at 10:28 PM.

Zach did a great job of putting together the deal. He was very patient and accommodated us very well. Alicia did an excellent job in support. They have earned our business!

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

There was no car wash with service. Expected more from...

By Djpmills on 10/5/2019 at 4:03 PM. Helped by Do not remember.

There was no car wash with service. Expected more from Lexus. Everything else was fine. Do not need more space to complete my review of your service

I would recommend this dealer.

Overall Rating

2.8  

4   Customer Service
4   Friendliness
3   Overall Experience
1   Price
2   Quality of Work

Going Downhill

By JKent695 on 10/4/2019 at 1:04 AM. Helped by Alex Gardiner; Cody Shuler.

My last two service experiences pale in comparison to the first ones. Nearly $500 spent: floors not vacuumed, and the vehicle if washed was poor.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

The service was excellent. The only concern was the car...

By Lexus report on 10/2/2019 at 9:24 PM. Helped by Sam Shobe.

The service was excellent. The only concern was the car wash which left the body and windows of the car very spotted. I had to take the car thru a car wash to clean it up.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

The 30k service was performed promptly and efficiently....

By Ellen on 10/2/2019 at 9:46 PM. Helped by Brett.

The 30k service was performed promptly and efficiently. My 92 year old father was with me and they made an effort to speed up the servicing as I told him he might become impatient. Everyone at Tom Wood is always so welcoming and accommodating and this visit was no exception. “Brett” was very kind.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Was very helpful and knowledgable about the car. Help us...

By Shull2 on 10/2/2019 at 12:56 AM. Helped by Mike Whitaker.

Was very helpful and knowledgable about the car. Help us through each step and was very professional and looked out for needsWoukd recommend him to others

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

service/repair

By Francorsaro on 9/27/2019 at 10:30 PM. Helped by Greg- in the service department ..

Greg in service did a wonderful job, like he always does! He's the best!!! His communication to me was very accurate and helpful! He got me a nice loaner while my Lexus was being repaired.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

First 20,000 mile check up for maintenance

By Junglejan on 9/27/2019 at 10:26 PM. Helped by I don’t recognize any of the above names as I had my main contact with the driver is that picked up and delivered my car.

First 20,000 mile check up for maintenance... The driver picked up my car on time and delivered it to the Lexus dealership. It was done in record time and I was not back at my house to receive my car. We worked it out that they would deliver it at my workplace the next day. They were right on time. After the driver left I discovered that there was a problem with my door locks. He came back and left the loaner and took my car back to the shop. They fixed it and re-delivered my car and I was well. I was a little disappointEd. That they were not able to buff out a couple of the small scratches on the driver door but they were able to take care of the largest scratches on the passenger side. Overall they took care of me and that’s what counts.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Another great service by Cody and Tom Wood Kexus

By sshalley on 9/26/2019 at 10:02 PM. Helped by Service advisor Cody.

Great 95000 mile service. My service advisor Cody as always did a great job, getting me in a timely manner, making sure all my car needs were attended. Cody always gives trust worthy and very professional advice. He always makes me feel like I am his number one customer. I give Cody and Tom Wood Lexus excellent. They consistently provide top service. Sheldon Shalley

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Travis K. is AMAZING!!

By autumnsunshine on 9/25/2019 at 3:28 AM. Helped by Travis Keller and Joe Cooper.

Travis often goes above and beyond for his customers! The entire staff at Tom Wood Lexus in the service department is outstanding. I highly recommend this service department.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straightforward and efficient

By Richard on 9/19/2019 at 12:27 PM.

Straightforward and efficient! My wife and I were working with Katelyn and we found the car that we wanted on the lot. We filled out our credit application and were contacted the same day saying that all of the paperwork was ready to be signed. We signed all the paperwork the following day and took delivery of our new NX. The process could not have been easier!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Experience for this visit

By Marian on 9/11/2019 at 8:39 AM. Helped by No service names are listed above.

I had a problem with my tire- loosing pressure after a few days. This dealership provided service on an urgent basis and identified the problem as a valve leak. This was fixed immediately and allowed me peace of mind that there would not be a sudden flat tire

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SC430 Back On The Road

By KimIndy on 9/10/2019 at 1:22 PM. Helped by Travis.

My '04 Lexus SC430 had a suspension popping noise. Tom Wood Lexus found the issue and corrected it. They also had my rear headrests fixed and they look great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistent excellent service

By Happy2018 on 9/10/2019 at 2:27 PM. Helped by Greg Busch.

Consistently Best customer service - with maintenance one always wonders if the services are truly needed or they are reaching deep in your pockets ... LEXUS always is mindful of emergent vs not on the priority needs for my car - I appreciate that and I trust my specific service manager - Greg wholeheartedly that he is looking for mine and my families safety and longevity of my car. Thanks LEXUS for making great cars and thank you Greg for continued excellent customer service!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience!

By erind on 8/28/2019 at 2:07 PM.

We had a great experiencing purchasing a car at Tom Wood Lexus. Zach did an excellent job explaining everything and didn't pressure us to buy. We are very happy with the car we purchased and enjoyed our experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First time service of Lexus

By Smith on 8/30/2019 at 3:10 PM. Helped by Mike Drumwright.

First time for Lexus service....they checked more items than I anticipated. Very thorough. It was part of a service plan purchased earlier in the year

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Judy m on 8/20/2019 at 1:44 PM.

Very helpful and professional quick turn around for my 10 thousand mile checkup on time for my apt Would recommend this dealer for sales and service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Eagles#11 on 8/20/2019 at 12:50 PM. Helped by Kelsey Stahl.

High quality and excellent customer care, I will recommend everyone to visit the dealership, very organized and total respect for customers time I will be back

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service & facility are TOP notch

By Denise on 8/17/2019 at 4:13 PM. Helped by Travis, Brett, Amanda.

Travis my service rep was knowledgeable, polite & efficient. All the employees are accommodating & friendly. They always suggest new ways to get quality return on my cars. Nice new reception areas, multiple rooms for children playing or private work space with wi fi. Great coffee bar & more. They offer free shuttle but I elect to wait since the environment is so pleasant.

I would recommend this dealer.