Dealer 2-Year Rating

Overall Rating

3.8 / 5
Customer Service
3.7  
Friendliness
3.8  
Overall Experience
3.7  
Price
3.6  
Quality of Work
4  
Service
3.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Honest, No BS Salesman:

By JCS1 on 5/6/2019 at 5:07 PM. Helped by Chris Abraham.

In the past 11 years I have purchased 14 vehicles, all new from dealerships. I recently decided to purchase a Jeep, a vehicle I have never owned. After much research I decided on a 2018 Jeep Rubicon. I first checked in Conroe on 4/13/19 and then on the 16th Tomball Dodge. I had plans to check several other dealers’ inventory. Up on arriving at your dealership I was met by salesman Chris Abraham. I advised him that I was interested in a 2018 Jeep Rubicon that was advertised on Tomball’s website. After checking that vehicle could not be located. I was very precise as to what I wanted and what I wanted to pay. After several days, Chris called me to say he had located a vehicle out of this area. On Sat 20th we went in and completed the purchase. I am writing this review to let you know how pleased I was at the honesty and integrity of Mr. Abraham and because of this I didn’t check another dealer. As you can see I am not new to purchasing a new vehicle. My experience with Chris rates at the top of all my vehicle purchases. An honest no BS salesman such as Chris is a real asset to your dealership.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price

Don't believe your lying eyes and ears...

By Carbuyerx100 on 1/2/2019 at 12:08 PM. Helped by Jessica Palmer, Matt Medearis, can't recall salesperson name (no business card given).

Warning: Do not buy from this dealer or any associated dealership... I own a successful landscape company in the Houston area and buy several new vehicles (trucks) a year. I have purchased many ford's and chevy's over my 25 years in business, but heard on the radio and verified on their website some great prices advertised at Tomball dodge so I figured why not try a different product for a change. I emailed them first to make sure there was not a misprint on the price or some other trick some dealers use to get people into their dealership (Bait and Switch). They emailed me back stating the price I seen is the price I would pay, BUT here is the catch... The email was not signed and did give a contact name. So I went to the dealer and explained to the salesperson who greeted us... all of the above. He started claiming some of the discounts I do not qualify for and such. I explained that I do qualify for all the bonus and end of year discounts because the only disclaimer to these were you needed to live in Texas. Salesperson was courteous, but I am not at all used to having to negotiate over an already settled advertised sales price - especially after getting an email as back-up to the advertised price so I promptly walked out. I would not recommend this dealer to anyone and I am writing this review as a warning to people that are not as well versed in buying cars as I am ... to stay away from this dealer. If they tried to scam me, then the average buyer has no chance here...

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst customer service in service center !

By HARLESS on 12/14/2018 at 8:17 PM. Helped by Paul Patterson , Andy Wheeler , Rey.

Went in for 2 jeep recalls. Rudest men working there , including the service director Patterson and Wheeler who tried to impersonate the actual manager.If you are a woman , make sure you bring your dad , brother , boyfriend, husband , or some Man so you get treated with respect at this place !!!! Also the shuttle will run late , when promised a rental , make sure you don't have GEICO ins... or you'll have to go offsite to rent the car due to their policy which they do not mention! And they are likely to cause more damage to your jeep . Now my horn won't work because when they replaced the clock spring and airbag , they messed up my horn . They are not at all helpful. Not even when you involve Chrysler corporate . They are rude to them as well ! I've never experienced such horrible service at a dealership ever !!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

No pressure sales!

By Shamro on 12/7/2018 at 8:35 PM. Helped by Andres.

Awesome experience! Highly recommend Andres. So happy with my vehicle and the whole buying experience. Couldn’t have been better. The no pressure sales was a pleasant surprise too.

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
3   Quality of Work

Service on RAM Truck

By tugco86 on 11/12/2018 at 3:45 AM. Helped by Nate, Paul, Julie, JR (JR Did return calls).

Worst service I have ever had. Did not call when supposed to or return calls. I tried to speak with service manager (Paul) and Julie (Director of Customer Service) after Service Adviser did not return calls or call when he said he would, and never received a call back. On top of that, I had call from customer care survey person who left message for me to please call them about my survey I left, so they could make it right! Not to my surprise I have called three times and left message, to never get a call back They had my had my truck for two weeks while working STAR case with Chrysler. Basically had one communication per day. This was to find two electronic modules on my air conditioner. All I asked was to provide me a loaner car or rental while they worked the case. That would have made it right, but the dealership nor Chrysler, would do it. Don't get me wrong I love my Ram, but because of this I will probably never own another Chrysler product. It was just too painful of an experience. Oh forgot to mention, during that time my change holder in my console disappeared also. Did not bother to call them on that.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Horiable very horiable

By Sean butcher on 10/27/2018 at 4:17 PM. Helped by Larry.

Bought a 2012 challenger used from them. Have been promised that my scratched rims would be fixed and repaired and the driver side door handle will be replaced it has been over a year and still nothing all they do is lie to get a sell. Don’t trust them for anything. Very horiable service

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying Experience

By Jakhammr on 10/15/2018 at 7:53 PM. Helped by Ed Sanchez, dealership manager.

Ed Sanchez is exceptional. One we explained what we were looking for, he showed us only what we asked for. Was very attentive throughout the whole process. Will go to this dealership and sales person for any vehicle purchases.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great experience

By Michael on 10/8/2018 at 9:21 PM. Helped by Ashley Overbrook.

Tomball Dodge was a top notch operation from start to finish. Thank you Ashley Overbrook for taking care of my issues (totally). And for saving me money.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service help

By Dirty harry on 10/4/2018 at 5:23 PM. Helped by Akex.

I was not a regular customer. Very helpful and good service. Saved me money and got me back on the road in a reasonable time.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchased New truck

By Missouri2008 on 8/6/2018 at 7:55 PM. Helped by Andy Lopez.

They did a great job working with me on my trade and also the finance . They also followed up to verify there are no issues.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Surprisingly Superb

By Signature300 on 5/22/2018 at 5:54 PM. Helped by Marlyn.

Typically avoid dealerships but needed recall service. Service advisor was courteous and professional. Felt welcomed and respected. To save myself another errand to run decided to add oil change. Entire process went smoothly and experience was pleasant. Will consider returning for maintenance service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ed Sanchez Excellent Service

By Mountain Mike's on 6/15/2018 at 9:30 PM. Helped by Sorry forget his name, the tall Finance guy was top shelf all the way!.

Salesman Ed Sanchez was great to work with. He's our guy and we will be back to purchase a Chrysler 300 and a Jeep

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

CHARGED TWICE FOR LABOR

By Tammy1169 on 6/12/2018 at 2:59 PM. Helped by Ray and Mechanic.

I am writing this review basically because I have not received any courtesy return calls this morning despite my numerous requests requesting an appointment with someone to discuss last weeks transactions with Tomball Dodge. An overview of what has transpired is herein: I took my Dodge Ram 3500 in for A/C repair service - basically replacing the HVAC housing/Recirculation door (I had previously bought the part) Ray advised that they had no problem using that part I bought to fix the one broken and frankly, Ray was very good throughout the process - He later called me advising that the mechanic stated that the actuators were needing to be replaced - he quoted me price to which I agreed. And actually my vehicle was ready for pick-up sooner than I had thought. That afternoon I headed over to Tomball Dodge to pick up my vehicle, spoke with Ray, paid the charges, and drove off. No sooner than I leave the driveway - there is no air coming out of the Vents. I was forced to make the turnaround on 249 Highway circling around and coming back to Tomball Dodge in less than 8 miles. I spoke with Ray advising that the A/C is not blowing out - he went and got the Mechanic who looked at it and stated "right away" that the evaporator is bad. I questioned him and advising why this was not checked or cleaned when he was already under the dash and can clearly can see the evaporator. He did not respond and walked away. This cost me $1372.00 Ray was generous enough to arrange a vehicle for me that afternoon as my ride had already left. My truck was kept overnight again with an Evaporator charge of $359.76 and another $800.00 labor charge totaling $1250.00. Upon picking up my vehicle I paid the charges and advised Ray, though he was courteous that I would be contacting General Management to discuss this situation. The old evaporator was given to me and left in my truck for my inspection and by the looks of it - I cannot understand whatsoever why this mechanic would not have "requested" that this be changed in the initial service - And he clearly told me prior to walking away that they could not be cleaned. Lastly after reviewing my receipts - I do not recall wherein I was advised of or asked for a "Complete Flush and Refill of the cooling system including heater core and block" - I have been aware of this situation with my a/c for awhile however, my job sending me out of town, I have attempted to maintain the simple things and this had just been performed by myself 4 weeks ago - so I don't understand why I was charged for this and without consent - as well as the mess left behind under the hood of coolant spots everywhere. I am extremely disappointed in the service I have been afforded in this matter - especially with your mechanic walking away from any explanation whatsoever, and I believe he did so because I am a mechanic and am very aware of the process in this regard. I simply do not have time to do my own work because of how busy I am and simply did not want to take the dash apart myself. I trusted your establishment in providing service according to the gracious discussions with Ray, and therefore, I trusted him and that everything would be taken care of. I had also previously spoken to Ray about bringing my truck back in tomorrow (this week) to deal with the cruise control issue - It had previously been recalled - fixed and is not working again. He and I discussed this issue at length as well the purchase of a new 2018 Dodge Ram that I have been thinking about - I had my hopes on the EcoDiesel - and given Ray's courtesy I had thought I found a dealership that I could trust to deliver a good deal. However, given the circumstances now I am not sure that I want to deal with your establishment any longer. Louis Habersaat

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service center in North Houston

By Rothfeld on 6/11/2018 at 5:13 PM. Helped by I wish I could remember!.

Tomball Dodge/Jeep will do you right. Do not bother going to Northwest Dodge, ever or any Ken Graf dealership. Tomball Dodge/Jeep is professional, punctual, polite, affordable, trustworthy and an all around great experience. I wish I had bought my Jeep with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience!

By kamos2018 on 5/17/2018 at 9:51 PM. Helped by David Bynum and the financial guy( sorry forgot his name).

I went to Tomball Dodge to just look at cars and left with a new Jeep Renegade. David Bynum was helpful and informative during the whole process. Everyone I dealt with was very polite. I will definitely recommend Tomball Dodge to friends and family.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Express Oil Change Kiosk

By Lane1023 on 4/12/2018 at 10:19 PM. Helped by Ashley at the express oil kiosk.

I am a 75 year old senior citizen. This is the best service dept experience I’ve ever had. Took excellent care of me and I was in and out in no time. Thank you Tomball Dodge. I recommend this dealership and their service dept to anyone either vehicle shopping and/or needing service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Lonestar9956 on 3/28/2018 at 5:15 PM. Helped by Larry.

Larry In the used vehicle dept was awesome he took my trade in and got me close to my payoff so I was impressed I was expecting to be a lot more upside down then I ended up and my wife loves her new Journey

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Oil change

By suzananderson on 3/7/2018 at 1:02 AM. Helped by Julie.

First time at Tomball Dodge. Great service. Was able to get in and out even in a Saturday. Will be for future visits. Thank you Julie for a great experience

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Why I am a Life-Long Customer of Tomball Dodge

By owhoward on 2/6/2018 at 1:28 PM. Helped by Howard Hunt, Darryl Depasquale.

I am writing this review to encourage all to take their vehicles to Tomball Dodge, Chrysler, and Jeep. I know taking your vehicle to the 'dealer' is not an exciting experience (having to take your vehicle to any auto repair shop is never positive) due in major part to the stereotypes that are far too often supported by reality. Yet to my surprise, my experience from start to finish, the integrity in the customer service, and the respect given to me, all by Howard Hunt and Darryl Depasquale, will serve as a reminder to me that good people still exist. My van had not started in a month. It needed multiple rocker arms and four cams to be replaced. Here are the facts of my experience: o Howard Hunt, a Service Advisor, called me within one hour of my van arriving via tow truck. o On three separate occasions, Howard said he would call me back at a stated time. He always called me back precisely when he said he would. o He gave me his direct phone I could call/text. When I texted him, he replied back almost immediately. (It did take him roughly 10 minutes to reply to one text I sent him.) o When communicating, Howard was direct, sincere, and did not provide false hope. (That was actually very refreshing.) Albeit this was a costly repair, because he didn't give false hope, there were no surprises during the entirety of the repair process. o Howard went above and beyond to get the work done in the time I requested. At one point, I did not think it would be possible due to the weekend. Howard actually called me excited because he just so happened to ask his parts guy making a delivery if he had the four cams I needed and he did. o After nearly two weeks in the shop and on the day the repairs were complete, Howard Hunt called me to inform me the van's electrical system was causing issues and they were now exploring the problem. My heart sank. He called me back within 15 minutes with excitement and relief explaining to me the mechanic thought it best to unplug and reattach the electrical components to the TIPM system and it worked perfectly. No repairs needed and Howard passionately apologized for having alarmed my wife and I. (I suppose I am not used to having an auto repair shop overly communicate.) o I went to get the van right at closing on a Thursday. The bill was a little more than $300 dollars more than quoted. Howard Hunt had already left for the day. Darryl Depasquale (I didn't realize he was the Service Manager) approached me and said he was looking in to the discrepancy. A few minutes later, he pulled me aside to explain to me what happened. Somehow, an element of the original quote I approved did not tally in the total. Although they did the work and I approved the work, Darryl Depasquale owned the mistake saying it was clearly not my fault nor problem, but a mistake on their end and they would honor what they originally quoted. (That was so refreshing! This all happened past closing, lights off, and doors locked.) o The most defining moment came the next day when I received a call from Howard Hunt stating they had found a way to save me more money…(I am truly not joking.) Much to my surprise, Darryl Depasquale went beyond all expectations when he gave me back a portion of my bill. That was one of the most humbling experiences of my life. I wish there were words to describe the kindness, generosity, and sincere customer service I received directly from Howard Hunt and Darryl Depasquale. Much to my shame, I fail to remember the name of the cashier that stayed well after hours with her work completed to simply process my bill as well as another Service individual (I think Julie was her name) who worked alongside Darryl Depasquale to determine the difference in the bill and my original quote. I am now a proud, life-long customer of Tomball Dodge-Chrysler-Jeep and without question, I trust the people that work there. Howard Hunt and Darryl Depasquale have set the standard for customer relations and customer service and I will continue to pray for their efforts.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

RUN away as fast as you can!!!

By ledzeppist on 2/2/2018 at 7:31 AM. Helped by Sunny Ahmed, Julie Buck, Josh Moore, David Bynum, Winnie Stacey.

RUN RUN, RUN! Do not walk away from this place. I have NEVER had such a poor experience with anything in my life. I was lied to by 3 different managers, cussed at and threatened over the phone by one of them, and treated with pure disrespect from the time I signed papers. The xxxxxxxxx that I signed papers with was less than friendly, less than professional, and had a serious attitude problem while I was signing papers for a $50k+ truck I was purchasing. Two things were promised to me(one of which was the replacement of a NOX sensor causing the check engine light to remain illuminated)and after 3.5 weeks of them not following through with their promises, being ignored and avoided, I returned the truck, and withdrew the contract. I took my business elsewhere, and got the same exact truck at literally half the price. Sunny Ahmed is a horrible salesman, Julie Buck is full of crap, David Bynum is pure xxxx and has a horrible attitude. I can't stress it enough, STAY AWAY from these immoral xxxxxxxx!

I would not recommend this dealer.