Dealer 2-Year Rating

Overall Rating

3.9 / 5
Customer Service
3.9  
Friendliness
4.3  
Overall Experience
3.9  
Price
4.3  
Quality of Work
4.3  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very poor customer relations

By tomsford on 1/13/2019 at 1:31 PM.

I’ll make this short and sweet my money is good anywhere I don’t like to walk into a dealership where they make it sound like they’re doing me a favor by buying my car there I have been a customer of Tom’s Ford for over 30 years I will never go back there again goodbye old friend

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Toms ford keyport are TOTAL RIP OFF AND POOR SERVICE

By FilAm on 6/24/2018 at 12:12 AM. Helped by Lorie(female).

I bought my ford car on this dealer so I bought it here for oil change and routine check. I rought my car in @10am and my car is still sitting in a corner since I can see it from d glass window for 30 min. With nobody working on it @10:40a Someone drove my car in their mechanic back area and in 10min. They called my name and charged me $46.65 for oil changed I asked the receptionist Laurie(she did not even introduced her name and was rude when I asked her name)if they checked d tires and did tire rotation and she said they did. But no itemized check about the tire pressures or anything just the receipt and for only 10 min.!!! Never come back in this place again

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AMAZING EXPERIENCE!

By Elena on 5/30/2018 at 7:57 PM.

ABSOLUTELY FANTASTIC! Shane Carney in Internet Sales was a pleasure to deal with. Had a horrific experience with internet sales from another dealership and I am completely enamored with the level of service provided by everyone in the dealership. Kudos to Tom's Ford and their staff. We are so PLEASED with our new Ford Explorer Sport!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easiest Purchase Ever

By krazykat on 3/29/2018 at 8:50 PM.

We today purchased our second Ford within the last two years from Tom's Ford. Salesman Ken Gann and Manager Keith Ozut were straightforward and efficient throughout the shopping and purchase process. (None of that exhausting run-around that can happen at so many dealerships, thank goodness. No hard sell.)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All our Fords come from Tom's

By Ms. Fleet Manager on 2/21/2018 at 4:35 PM.

As a fleet manager I purchase management vehicles as well as job site trucks and vans. Recently I had a bit of an emergency and needed a management vehicle for a new hire in a hurry. The only guidelines I was given was to purchase a mid level SUV. I didn't need to think about it. I knew the way to make this purchase happen quickly and easily was to contact Ken Gann at Tom's Ford. In less than 24 hours from the time I called Ken, I had a 2018 Ford Escape delivered and ready to go. Great job, thanks Ken!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick service and good communication

By prizrak on 11/1/2017 at 1:14 AM. Helped by Sal Graziano.

Brought in my Mustang for a warranty repair, they gave me a quick appointment and were very upfront about what would need to be done and what to expect. They also told me there was a recall for the vehicle and that they will do the repair. Other dealers wanted to put me on a waitlist for that. Overall excellent service and very nice staff.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best Ford dealer I've ever been to

By JUAN CALVO on 7/24/2017 at 3:30 PM. Helped by Vito.

After a very bad and un- professional experience at Dana Ford, I searched reviews for another dealer. Tom's Ford took in my car and in half the time of Dana ford, they diagnosed problem and fixed it right the first time. This dealer is 26 miles away from me and Dana is less than 2 miles. I would drive 100 miles to Tom's if needed. If you need Ford service, I highly recommend you come here and be treated like a valued customer.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
5   Overall Experience
4   Price

Painless purchase!

By John M on 6/15/2017 at 3:20 PM. Helped by Chris Roberts--EXCELLENT.

Walked into the dealership expecting to be there for hours with the same games as in past experiences with other dealerships. To my surprise I met Chris Roberts and we sat down told him exactly what I wanted, we came to a fair price very quickly, did a little paperwork and we set an appointment for 9:30am the following day, which they prepped the car and had all paperwork ready!! I sat down with Keith Ozut and he actually saved me a few dollars while signing off on papers. These guys were true gentlemen and I highly recommend to seek them out if your going to Toms Ford!! A special thanks to Chris, for the bow in the car, my wife loved it and was very surprised!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Treated better than family

By MisguidedPenguin on 6/6/2017 at 4:22 PM.

Ken was amazing. He wasn't pushy in any way, which made the experience so much better. He asked us what we needed, and then found exactly what we needed at the price we wanted, and he managed to make us laugh and smile the whole time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best service department around

By Mph50 on 5/26/2017 at 12:36 AM.

Service department at Tom's Ford is the Best.. Always explain what is to be done and very affordable I would definitely recommend to all.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome Service

By Q50michelin on 5/22/2017 at 2:26 AM. Helped by Dennis, Andrea, Terrell.

Excellent service from the first time I made my inquiry for new tires over the phone until my car was ready after installation. They don't miss a beat when it comes to customer service. This quick lane really cares about their customers and has an appreciation to establish a continuing relationship for the future. Highly recommend! Thank you!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
4   Quality of Work

Always professional

By Ryan family on 5/16/2017 at 1:25 AM.

Professional Accomadating Impressive Customer Service Cat could not have been nicer. I have been leading cars for my wife and I for the last 10 years from Toms Ford, based on the entire team from sales to service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Salespeople make the dealership

By krazykat on 5/10/2017 at 5:17 PM.

Tom's Ford gets major points for having a Ken Gann as one of their salespeople. From the first day when I met Ken until the day my truck was delivered, Ken was very professional in getting me through the buying process for my new F150. He knew how to put through the special order and advised me of rebates as they became available, When my truck arrived Ken walked me through everything I needed to know and the operations manual including some of the electronic options which I found hard to understand.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Jennifer on 5/9/2017 at 3:48 PM.

My husband and I drove 100 miles to get to this dealership. We had a great salesman named Rod who was an absolute pleasure to work with. He's definitely the best sales person we had in any buying situation, very upbeat, kind and knowledgeable. We traded in an older model F150 for a new F250 and couldn't be happier. The whole buying process was explained to us and went fairly quickly. We were very pleased with the experience and will definitely come back when we need another vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Quick easy transfer of lease

By Wmh1214 on 5/4/2017 at 12:35 AM.

I went in feeling a bit nervous about my transaction with my lease. Will my credit score hurt me, will I be taken advantage of or do I have enough money to put down. Debbie Wagner helped tremendously and made the whole process fantastic. I felt like I had someone at my back and helped make the transition as easy as possible

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Easy Transaction

By jjc942 on 5/2/2017 at 3:42 PM.

Purchased a Certified Pre Owned Vehicle - No Pressure! Our Sales person Mike Deblasi was attentive, professional, and responsive to our needs got the car w/ extras i was looking for! Kieth Ozut (contract Finance) Keep the transaction quick & simple.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Quick and Easy

By vmott on 4/29/2017 at 3:21 PM. Helped by Geanna Graziano.

I spoke to several dealers via their internet sales teams before I contacted Tom's Ford (we were looking at several auto manufacturers) - Tom's Ford was the easiest and most responsive. When I got to the dealer that night it was an easy, low pressure negotiation - it didn't take hours or become exhaustive. I had cars serviced here in the past so I was happy to finally purchased a vehicle from them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience
5   Price
5   Quality of Work

Great

By Apple123 on 4/21/2017 at 11:15 PM.

Great friendly will recommend other customers To visit the dealership anytime first time dealing or getting ford auto happy I decided to visit toms ford

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick and painless

By Happy Joe on 4/10/2017 at 8:26 PM.

Was looking at a Camaro for my next car. After comparing the two cars, the Mustang was the better value. Tom's Ford also has the best service department in the tri state area.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Oriented!

By Michigan1 on 4/4/2017 at 7:29 PM. Helped by Cat Trembley.

This is my second Ford vehicle but the first time using the Ford service department for ALL of my service needs. prices in line with other service companies-even the rebates from oil changes to brakes, etc! Convenient service hours, super friendly staff! Would recommend Toms Ford for all your needs!

I would recommend this dealer.