Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.9  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Overall Experience

Very happy with the friendly service. Would highly recommend

By Sac on 5/20/2018 at 9:08 PM. Helped by Donnie, Harry.

The staff were friendly and knowledgeable. I did not feel pressured in any way to buy which for me is a huge turnoff. Would definitely recommend.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service, very helpful salesperson

By Jackie123 on 5/16/2018 at 4:20 PM. Helped by Donnie macgregor.

Very good experience, our salesperson was friendly, knowledgable and very helpful. We ran into some issues on taxes and delivery and our salesperson Donnie got everything straightened out and made the whole process msuch easier and a lot less stressful. He made our Toyota experience fantastic.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Professional & Friendly

By Toyota Fan on 5/16/2018 at 1:23 PM. Helped by Loren Henson.

This would be the 3 car our family purchased from this dealership. I wouldn't go anywhere else. They are honest pleasant, gave great advise on the make of the vehicle and made the transition of the purchase easy . I'd see Loren again if I had to purchase another vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

All military population should come here! Just amazing!

By Gypsy on 5/14/2018 at 3:54 PM. Helped by Jakob.

First if all, let me congratulate you on your very knowledgeable, respectful and professional staff. I must admit of all the 5 cars and truck I had to buy new, Jakob was very impressive from the moment he introduced himself to the moment I left a content woman with my killer SUV. I always research and compare thoroughly among different models, companies and up to the dealers reviews... Despite tge fact your Yelp review was bad and a woman said she felt prejudicely treated by one of the sellers being condescending towards her. Well let me tell you that the opposite happened to me, I went through the same thing with other dealerships but Jakob has been the most respectful I have met in 10 years which has won my desire to remain with your dealership for my future servicing. If all your sellers are able to take the time to REALLY show, provide numbers, relevent precise comparison example with similar models of the competition, gone the extra mile during the test drive, the negotiations of prices .... Well , you have a great establishment build on strong people and not only quality products! Also, I must say I totally appreciated Jakob going again the extra mile by going threw all the options in the car and taking the time to seat down with me in the car despite it seemed straight foward... and I realised certain key tools would have been missed if I had been told to only read the book .... Again, Thank you very much and I am lioking firward to go again to your dealership! I will also make sure to add my positive comment against those negative comments. Regards

I would recommend this dealer.

Overall Rating

4.0  

5   Customer Service
4   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

Great customer services, need some improvement in closing.

By A on 5/14/2018 at 1:40 AM. Helped by Donnie, Aaron, Michelle.

I recently purchased a new car from this dealership. It was an unexpected pleasant surprise. Donnie had offered a courteous with great response time in communication. My week had been crazy busy, but he has been genuine and was very patient with me. The most disappointed part of my purchasing experience happened in closing which was done by Michelle (Finance MANAGER), there was practically no eye contact as soon as I turned down the anti-rust package. I have no doubt she could probably be an expert, but am I the only customer who say no to her? (I verified with my colleagues at work, they all have turned down and everyone was shocked to hear what I had said) I travelled all the way to Kanata from downtown 4pm, and this was the attitude I got (non sincere, no eye contact and no smile), it is extremely tempting to walk out of the door. Toyota is famous for their customer service, I am surprised the dealership would put someone like her on closing a deal. Later on the night, I was confused with the bill of sale, so I have left a voice mail and emailed her (cc with Donnie on the email), I missed her return call but I was surprised when she mentioned that she had not received my email at all. (Junk mail probably? But she could have been too busy for me anyways), that's where Donnie shine on his customer services, it was his day off and he followed up for me. I got a response from Aaron (another finance manager) almost immediately - Aaron was firm, calm and professional to go through the bill of sale through the phone, I got it right away. So, thank you to you both Donnie and Aaron. When I received my car, one of the components (remote starter) was back-ordered. I was unsure when I would receive it; when I receive it, I hope it would not get charged with the labour cost, it was supposed to be included when I received my car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Profesional and friendly

By Happyowner on 5/10/2018 at 3:58 PM. Helped by James Shinnan; Harry from the Finance department; two shuttle drivers - Thursday evening and Friday AM.

The representative- salesman, James Shinnan, was personable, professional and part of a team of support. The atmosphere in the whole facility was happy, respectful and helpful. We felt being well taken care of .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Comfortable and easy

By Krissnewcar on 5/9/2018 at 7:36 PM. Helped by James Shinnan.

This was my first car purchase and James was welcoming and encouraging. I am so happy with my Corolla. James has a rare genuineness that made me very comfortable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Courteous, Friendly, Efficient.

By b on 5/5/2018 at 5:41 PM. Helped by James Shinnan.

The service was efficient. Great communication with quick response time. Friendly and accommodating. James was knowledgable about the Corolla. I am happy with my new Corolla!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love Love Love my XSE

By dgreat01 on 5/4/2018 at 5:40 PM. Helped by Waji.

The first contact with Waji in Service is very welcoming and give you confidence, The sale manager Alex is fantastic and Loren is great. we were so impressed that we bought 2 cars. great TEAM

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Exselant

By Abed on 5/2/2018 at 8:01 PM. Helped by Donnie MacGergor.

Everything was fine but some delay in completion pepper work I recommend to improve finance service and accounting The combination with Donnie Was excellent Thanks I hope I will come back

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent experience overall

By Yatesy91 on 5/2/2018 at 2:07 PM. Helped by Loren Henson.

From the first time I walked into the dealership, I was approached by Loren and he was a great sales person to work with right from the start. He answered all my questions, and when he didn't know the answer he went and found out rather than brushing it (something a lot of people will do). I required some unique set ups in the vehicle (something you'll likely never see again) to make sure it was the right one for me and Loren respected this and did everything he could to be of assistance. I felt comfortable in the dealership right from the start. Everyone there was very friendly and welcoming. The turnaround was very quick from the day I purchased the car to the day I picked it up. When I arrived to pick up my car, everyone made the day that much more exciting for me. There were a few hiccups (on my end) and I needed the assistance from the service department, and without hesitation they offered to help me, despite the request being something they had never come across before. Overall I had a great experience and would definitely recommend this dealership to my friends and family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great car buying experience with Loren at Kanata Toyota

By S Buchanan on 5/2/2018 at 1:29 AM. Helped by Loren Henson & Michelle (finance).

Loren is extremely knowledgeable and tech savvy, and provided great after sales service too. I highly recommend him if you’re looking for a new vehicle. He knows the Toyota line and has a knack for remembering stats of various cars without needing to look them up. Everyone I met was friendly and professional. No games, and I appreciate that. I paid a fair price, they made a fair profit, and they didn’t waste my time with the “let me check with my manager” game that most dealerships play.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My car was ready when promised. The sales person was helpful

By mtrudel on 5/1/2018 at 4:36 PM. Helped by Geoff Cousens.

All the individuals I dealt with at this dealership were professional and efficient. My car was perfect and the process was thorough. Thanks. Marilyn Trudel

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New car purchase at Kanata Toyota

By Skevingtonj on 4/28/2018 at 2:55 PM. Helped by Greg Guillet.

Greg is a fantastic salesperson. No pressure. Honest and knowledgeable. We fully enjoyed the experience of shopping for a new car because of him. We did not experience this from other dealers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Customer Service!

By Callie D on 4/24/2018 at 1:38 PM. Helped by Taylor Hill, Corey, Harry.

Kanata Toyota has a great team of professionals that are a dream to do business with. Friendly and well informed on the products, they also didn't make me feel pressured like many aggressive sales tactics used by some dealership's.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service & sales

By Muzzloader on 4/23/2018 at 8:54 PM. Helped by James Shinnan, Aaron Rastani-Arevalo.

I came in to Ottawa expecting to be walking away with a Honda Civic; my experience at Kanata Toyota was not only far superior to other Honda dealerships but also other Toyota dealerships I visited. My salesman was simply better than anywhere else I went; not to mention the prices were much better as well.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Tundra

By Tundra18 on 4/23/2018 at 2:37 PM. Helped by Corey,McGillivray.

I recently had to finally trade in my 2006 Tundra. I loved this vehicle that didn't give me any problems in 12 years and 379600 KM. Once I drove in the new Tudra I was once again sold and the transion was very smooth and very professional. I contacted Ben at Kanata Toyota and he set me up with Corey McGillivary who was very knowledgeable and showed me everything I needed to know about my new Tundra, as a lot has changed from 2006! He made sure all my requests were met and everything was in tip top shape to accept the new Tundra. I would highly recommend Ben and his sales team at Kanata Toyota to get you in your next Toyota! Happy Tundra owner!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car

By Natalie Panarotto on 4/20/2018 at 11:11 PM. Helped by James and John.

This was my first time buying a car on my and not just a stand by. The experience was awesome and everyone were knowledgeable and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brilliant Experience! 2018 Toyota Corolla XSE

By LIBBY S. on 4/20/2018 at 3:45 PM. Helped by Geoff Cousens, Michelle Evans.

I highly recommend simple because of their approached to the customers. Staff are very friendly, welcoming, none judgemental, very professional and very helpful in every steps needed to get you your new vehicle. A simple warm welcome can make a big difference along with Congratulatory few days after top the deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and helpful service

By SFlagg on 4/20/2018 at 1:39 PM. Helped by Donnie MacGregor, Aaron Rastani-Arevalo.

Donnie was very helpful and knowledgeable about the car. I felt comfortable with staff and would definitely recommend them to anyone buying a car. Good service all around!

I would recommend this dealer.