Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever buying a new vehicle!

By Elliot1 on 11/28/2018 at 11:03 PM. Helped by Chris McFarland, Jose Pedro and Mary Jackson.

This was my second time around buying a new car at this location. Sales Manager Chris and Jose Pedro went beyond my expectations to make our experience an absolute delight. A well deserved 10 out of 10 in every category. My wife and I were impressed by the level of care, professionalism and customer service these guys offer. We will definitely go back there for our next new vehicle in the future. Their finance lady Mary Jackson was also a 10 out of 10 by the way...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professionnel

By saint on 11/11/2018 at 4:44 PM. Helped by Luis, Hose et Alexander.

Je voudrais souligner l’attitude professionnel du membre de Tony Graham Toyota et aussi l’accueil chaleureuse de tout le membres. J’ai ete content du service reçu

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By SLJ1989 on 12/9/2018 at 5:05 PM. Helped by Louis, Wesley, Arthur.

I was very pleased with my service experience at Tony Graham. I was given a loaner car when my new car was not ready. I did feel like there was a lack of communication between the dealer and financial manager however Louis made the final process very easy and pleasant.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience purchasing our new hybrid Rav 4

By Brendan.m. on 12/2/2018 at 12:46 AM. Helped by Brandon Smith, Wesley White, Luis Martinez.

Overall a great experience from first walking in the dealership. Brandon was very knowledgeable about the features of the Rav and the functions of hybrids on our test drive. Wesley helped us out with easy to understand and solid advice. Finally, Luis delivered our new Rav with an unexpected but very welcome degree of attention and care. Well done start to finish Tony Graham!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Excellent service

By Gasimbaji on 11/21/2018 at 9:48 PM. Helped by Arthur, Curtis, Luis.

Excellent staff great location great services I will recommend friends and family to good for vehicles and services I will be happy to see you again All the best

I would recommend this dealer.

Overall Rating

4.2  

4   Customer Service
5   Friendliness
5   Overall Experience
3   Price
4   Quality of Work

All my requests are fully deal with my satisfactorily.

By WilliamTse333 on 11/20/2018 at 11:12 PM. Helped by Mahdi Najem, Luis Martinez, Wesley White.

I felt that I was treated with respect and provided me the in depth knowledge of RAV4. Mahdi and Luis demonstrated their professional knowledge of Toyota products.

I would recommend this dealer.

Overall Rating

3.4  

2   Customer Service
5   Friendliness
3   Overall Experience
5   Price
2   Quality of Work

Frustrating

By Richard on 11/15/2018 at 9:18 PM. Helped by N/A.

Purchasing vehicle went well. Pick up date was not so great. Arrived at430pm for scheduled appointment. Dealer was busy with another customer till 5pm. Then he could not find the truck, it was not ready.By 530pm it was ready,then they had to re do the paperwork as the auto start was not on the bill. Got ready to leave around 6 pm and noticed the gas tank had not been filled.Went to the garage with the salesperson and got gas. Left for home around 615pm,and on the way home we turned on the radio and noticed that the Sirius radio was not activated. Called the dealer the next day and it was actived. Really frustrating!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By KOL on 11/7/2018 at 9:53 PM. Helped by Thomas O’Keefe, Mirian, Luis & Nicole.

Thomas O’Keefe is a skilled professional with outstanding customer service skills. He far exceeded my expectations. Mirian greets her customers in a friendly & courteous manner. She made me feel welcome and comfortable. Luis did my car orientation and was very thorough and accommodating. I would also like to thank Nicole Nixon who was terrific in ensuring all necessary documents were processed.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Experience buying a Toyota Corolla

By Mary1202 on 11/5/2018 at 8:02 PM. Helped by John Moutsatsos Luis Martinez Wesley White.

I felt I got a fair deal and I was treated with respect and was given the best knowledge and information about my new Corolla..

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Was a delightful experience

By Femidrich on 10/31/2018 at 8:43 PM. Helped by Iham, Wesley and Luiz.

Great service from Iham, Wesley and Luiz! Quick and efficient and always willing to help, staying on top of all issues. Good job guys! Thanks

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Respectful Service

By Scion XB Lover on 10/30/2018 at 3:04 PM. Helped by Iham Rahman, Wesley White and Luis Martinez.

We recently had our car totalled in an accident so we went back again to Tony Graham Toyota to get another similar car and we literally got the red carpet treatment! Buying our used car was actually fun and enjoyable. There was no pressure from anyone and the finance manager is even helping to get us a refund on our old warranty due to our recent write off which was very very helpful and appreciated as we were already out so much money due to the accident in the first place. We have been patronizing this dealership for about 10 years now and we will continue to do so in the future. With great above and beyond service like this why wouldn’t we!? We highly recommend Tony Graham Toyota and will continue to do so ongoing! Thanks again for the great experience!! Bill and Sheldon

I would recommend this dealer.

Overall Rating

4.4  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

test drive

By Dragonfly1 on 10/29/2018 at 1:27 PM. Helped by Nicole, and Louis.

Excellent staff and good support for a shopper in a time limited situation. i was considering Tacoma over a new Honda Ridgeline and was due for lease payout at Honda-- wanted to be certain to compare before purchasing in cash. Nicole got the truck to dealer for a test drive really quickly and i fell in love with the vehicle- purchased same day -

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Promotions

By Cricket on 10/28/2018 at 11:18 PM. Helped by Joe smoothie.

They put on a promotion saying if you buy a new vehicle you get a free I pad, when you pick up your vehicle they tell you that they are out and a shipment will be in the next week but that's the last you hear about it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Extremely Satisfied Customers

By TLH on 10/28/2018 at 1:35 PM. Helped by Tan Vo.

The Tony Graham Team has been our dealer for several years. We have bought three vehicles from them and we always leave knowing we got the best deal for us. We highly recommend Tan Vo as a Product Advisor, he is our go to guy. He is pleasant, smart, knowledgeable and informed. You cannot go wrong with Tan.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

tacoma purchase

By Martin on 10/24/2018 at 12:30 PM. Helped by Pedro,Mary, Luis.

I was in the market for a Tacoma Truck, it all started with on line assistance and went form there. I worked with Pedro, Mary and then Luis. it was a very relaxing and non pressured process. I felt comfortable and respected through the entire purchase process.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great customer service

By Happy car owner on 10/15/2018 at 1:02 AM. Helped by Nicole Nixon, Luis Martinez.

Great service. Very friendly. Nicole is a straight shooter and answered questions directly. Luis was organized and went the extra mile to ensure that we were extremely happy with our purchase.

I would recommend this dealer.

Overall Rating

4.7  

5   Friendliness
4   Overall Experience
5   Price

Great Service - Love the Red Carpet!

By SCorolla on 10/10/2018 at 3:24 PM. Helped by Pedro Jose Goncalves, Alexander Fok and Luis Martinez.

Except for what I was first offered for a trade in, everything else went very well. I wish salesman and/ or their managers would just give the best price possible in the beginning. Going back and forth is quite exhausting and turns people off. In the end the trade in was not pursued. The purchasing experience itself is quite detailed with all the different options available. The staff were quite pleasant, knowledgeable and helpful. When I went to pick up the car it was another 1.5 hours of going through all the paperwork. I realize this is a necessary evil, but again the staff were very thorough and helpful. Loved the red carpet service!!!! Amazing.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome service!

By Sharon&Kevin on 9/21/2018 at 2:11 AM. Helped by Alex Fok and Perry Mason.

Alex Fok and Perry Mason (yes, his name is Perry Mason) were very friendly, knowledgeable, and you could tell they both truly cared about making sure everything was done right and that we were happy with our purchase. I have never had such great service at a dealership...normally I feel like the people helping us are just in it for the money, but it did not feel like that at Tony Graham; you can tell that they love what they do, and it shows. Thanks guys!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership ever

By Howard1949 on 9/4/2018 at 5:52 PM. Helped by Jennifer , John and Perry.

I have purchased/leased 6 vehicles from Tony Graham Toyota over the years. The service on all levels is first class. Jennifer, Perry, Rick and John are awesome. Highly recommend this place.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stellar Service

By DougK on 8/28/2018 at 2:20 PM. Helped by Luis Martinez, Arthur Malinin.

I bought a second hand car here, and was treated better than when I purchased other very expensive brand new vehicles at other dealerships. Everyone that I dealt with was very professional. Delivery was exceptional.

I would recommend this dealer.