Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Early Christmas present

By Mark on 12/9/2018 at 12:16 AM.

The deal is so good and I get the offer I want, we actually meet at the middle of our offers. Very friendly and always smiling to keep their customers also smiling.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Dealer Shuttle Service

By Ryan on 12/7/2018 at 7:14 PM. Helped by Judi Gongob.

Shuttle driver was very courteous and prompt. Pick-up and drop-off was easy and quick. Also, there was good communication about the status of my car repair.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Happy Honda Owner on 12/5/2018 at 7:48 AM. Helped by Judi Gongob.

My husband who is a maintenance Supervisor suspected that my car's belt tensioner needed looking at or needed to be replaced so I took it in for servicing. Sure enough, the part needed to be replaced and was ordered. Judi was my shuttle driver again and once again I received excellent service from her. As I understand it, the shuttles make their last run around 3:30 p.m. Judi was wonderful enough to agree to stay longer to shuttle me back to my car. Thank you Judi! I appreciate your hard work!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Customer and Service Friendly

By RJK on 12/4/2018 at 7:30 AM.

Rocky Duque is a excellent sales consultant for the Tony Honda Team. He was very friendly and courteous during our car buying experience and outstanding to work with. Steve Alaimo and Marco Gonzalez from the Tony Honda management team showed true leadership quality's. Other car dealerships on island could learn a lesson or two from the Tony Honda Team. Outstanding Sales Team Mahalo

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Excellent Service

By kevint21 on 12/4/2018 at 2:18 AM. Helped by Judi Gongob.

Wade Szameitat is always friendly, helpful and makes sure that I'm informed of cost and reasons for service on my vehicle. He always makes me feel welcomed at the dealership and is one of the main reasons why I bring my Honda cars in for service at Tony Honda. Judi Gongob, the shuttle driver, was also excellent (prompt and very friendly) and made servicing my car a pleasant experience.;

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Easy buying experience

By Stamper82 on 12/3/2018 at 7:13 PM.

Buying a car here was easy. The employees were knowledgeable and helpful and made the process less stressful for us. Thank you to them for their help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very friendly and efficient

By Jaramos78 on 11/30/2018 at 7:47 PM.

Joel was very humble and easy to talk to. He was able to work his numbers as easy as 1 2 3. Very friendly and efficient. We got the car that we wanted on the same day. Thanks Joe until next time bro!🤙🤙 Happy Holiday! Keep up the great work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By footprints on 12/1/2018 at 4:27 AM.

I had an awesome experience with Maria and Gunner at Tony Honda! I had gone to other dealerships, and had a not so good experience at one of them. When I went to Tony Honda I was greeted right away, the process was smooth, and I really felt like Maria cared that I got the right car. She explained everything, was knowledgeable and very easy to work with. Valerie explained all of the additional items I could get for the car, answered questions I had and wasn’t pushy at all. She let me choose what I wanted and was extremely friendly. Gunner, who helped me with the financing end of things, was so friendly and patient. From beginning to end, I felt very comfortable with everything and would highly recommend this dealership to anyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super Service

By margo on 11/29/2018 at 9:35 PM.

Sean is awesome. He is always friendly, efficient and gets my car in and out quickly. I have been working with him since I purchased my car & he's been great each time.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great sales team

By Tricia on 11/29/2018 at 9:29 PM.

We had a great experience with Kerry. He was no pressure even though we went back and forth about buying a new car. He was available for an afternoon appointment which was great with our schedule.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch Service by Sean

By JoeRamos on 11/29/2018 at 8:58 AM.

14 yo CRV developed a short shudder upon accelerating from a slow crawl and check engine light came on while on way to North Shore. Turned around to head home in fear of being stranded and call Sean at Tony Honda. He asked to get car to Service to scan the trouble code causing the Check Engine lighr. Sean jumped unto the Scanner Diagnosis and found a VTEC part going bad. Sean cleared code and informed me how much to repair the VTEC part. Sean assured me I can still drive and transmission is still running well. Being reassured, I headed back to North Shore. Sean is always accommodating, professional, honest and a straight shooter with what I need to keep car running. He’s been my service advisor since my 2004 CRV was purchased and will continue to be my personal go to Service Advisor for my 2018 CRV EX. Only reason I bought another new Honda is because of the outstanding service I receive from Tony Honda Service Department through Sean. He is the epitome of a Automotive Service Advisor.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Definitely worked his MAGIC!

By Trent'n & Presley on 11/29/2018 at 5:57 AM.

Jacob was such an amazing person to work with! When we first went to Tony Honda to look at cars we went in there with our guard up knowing the stereotypes on "salesmen", but Jacob wasn't an overbearing/pushy salesmen. He was extremely genuine and he really paid attention to our financial situation and he was determined to put us in a car that was within our budget. Never once did Jacob make us feel pressured into making a decision. He was very friendly, personable, and easy to communicate with, which made us feel more at ease into making our decision. Also, he really knows how to work his MAGIC! As long as you're patient and understanding...he won't let you down! If you're ever looking for that perfect car, we definitely recommend anyone to see Jacob! He truly exceeded our expectations.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Sean’s service is excellent!

By KCA on 11/27/2018 at 8:43 PM.

He always accommodates my schedule, he’s always friendly, makes sure to explain the work done. He’s the reason we get our car service at this location.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Above and Beyond

By euheniap on 11/27/2018 at 7:56 AM.

Sean and George are the bomb squad! I've never experienced this type of consistent excellent service at any other auto service shop! Sean is an honest, caring person who makes sure his customers are taken care of with no worries. George always has a smile and is willing to take the time to get you where you need to be. Much mahalo to this terrific duo for always making me feel like part of their ohana!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

As usual, Sean provides excellent service!

By honda on 11/27/2018 at 7:44 AM.

Sean Kikuchi always goes above and beyond to service our vehicles! He is very knowledgeable and trustworthy. We can always count on him to take care of our car needs! Thanks Sean and Tony Honda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I feel like family!

By Ms.Jen on 11/27/2018 at 12:56 AM.

Sean Kikuchi is my car service guy. He is always friendly and helps me with whatever I need. He is patient with me when I ask him questions. He treats me like I'm part of his family!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honda Pilot

By rainbow&08 on 11/24/2018 at 2:00 AM.

My experience at Tony Honda was the most AWESOME experience. From entering the dealership to getting my brand new car it has been top customer service. Without the help of my salesperson Iven, I don’t think I would of been able to walk away on the same day with my car. I had no expectations on coming in and getting it the same day, but with his Aloha he made it happen. Thank you Tony Honda!!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

They made my experience very comfortable! Felt like ohana!

By Tihana on 11/26/2018 at 8:07 PM.

Just would like to say a BIG mahalo to all of you that made my experience wonderful!!! I am so happy with my new car!!! I hope to return to Tony Honda again and continue to receive that great costumer service!!! Keep up the good work!!! God Bless and Happy Holidays!!! Aloha Tihana Lincoln

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Good, knowlegeable, and fun experience...

By Hi5_0 on 11/24/2018 at 11:15 PM.

Thank you all for helping make my decision on my 2018 LX AWD HRV. I went to 4 car dealerships and drove 8 different cars in 2 days, and needless to say, the HRV was the best choice for me. Mahalo to Walter for "handing" me off to Lani. Lani, thank you for taking me up to the tech park and the on-site pound to view and drive all those cars. You were very informative and knowlegeable of those vehicles which made my decision easier to make. You have a great sense of humor, which lightened the idea of me spending money on a new car. Thank you for the follow-ups and your genuine care and attitude of concern. Thank you, Val. Great to see you again and glad you got a position to positively impact and interact with people. You were always great in doing that. You too have a great sense of humor.... and that infectious laugh can brighten up anyones day. Thank you Curtis, for your knowledge in giving me info on all the extended warrantees and costs. Even though I only purchased one, I hope that all the positives regarding Hondas reliabilty record are true despite the current Honda recall that's in the news regarding the brakes on the HRV. Hopefully I'm not one of them on recall. Overall, the experience here was well worth the time and effort. Again, thank you all and have a happy and safe holidays!!! Aloha, AC

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent service!!

By mc on 11/22/2018 at 10:24 AM.

Sean always provides me with excellent service!!! He always does a great job and is always helpful and knowledgeable. I have been a customer for about 10 years and look forward to another 10 years since buying my CRV. Thanks Sean and tony Honda!!!!

I would recommend this dealer.