Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jared is the best! Highly recommend (:

By Lexymaka91 on 5/28/2017 at 4:32 AM.

Jared! Thank you so so much for helping me trade in my 1 month old car for a brand new Accord sport! I seriously thought I wouldn't be driving home in my dream car! You're an AWESOME sales men. Again thank you so much! I appreciate everything you did for me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

First experience with buying a new car, glad I got it here!

By Awgustus on 5/27/2017 at 7:45 PM.

I'm giving this dealership the whole 10/10. Everyone that helped me from sales to accessories and finance kept it professional and made me feel like I was part of the Tony Honda Family.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sale employee's customer service leads to quick sale!

By Chad D. on 5/25/2017 at 7:42 AM.

My sales representative's(Lani Pelayan) knowledge, enthusiasm, & ability to answer all my questions led me to a quick sale of the type of vehicle that was looking for. She was willing to look for the right vehicle and ensured that I had the opportunity to have all my question answered and doubts eased before I decided to purchase the Civic Sport. She was very patient in negotiating the final price that suited my finances. Because of her easy going demeanor and great communication skills, "Lani" is a person I will recommend family and friends to if they are looking at purchasing a Honda. My thanks also to Andre Machado for ensuring that I was taken care of by Lani, even though he was my first contact with Tony Honda. Thank you again Lani Pelayan and Andre Machado in purchasing my new 2017 Honda Civic Sport... Aloha -- Chad Daluson

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome and Lovely Experience with Maria!

By jopancakes on 5/25/2017 at 3:52 AM.

Words can't explain how helpful Maria was to my parents and I! For the past couple days, finding a car with the right deals was a challenge for my family and we wanted to make sure we made the right investments, but there was no luck at the dealerships we went to (Windward). However, going to Tony Group Autoplex in Waipio definitely turned our tables around! Maria is such a great listener and wanted what was truly best for us. She helped us picked the car we wanted and made us do a test-run with the car and made sure everything was okay. She invests in her work earnestly and that's what makes her a great Sales Consultant! She gave my parents and I all our options and she was so thorough in explaining the finance perspective of the various ways of purchasing a car! I definitely want to consult with her in any case of finding a new car in the future! Thank you, Maria!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome employees

By GLKS0029 on 5/24/2017 at 6:45 AM.

We were greeted by Maria, who was very pleasant, helpful and knowledgable. By the end of our test drive, it was as if we were old friends. Very comfortable experience. All the staff we dealt with from beginning to end were professional and very easy to speak with. We had a wonderful experience with our new car purchase and would recommend Maria!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience with Jared!!

By Kanta123 on 5/24/2017 at 5:38 AM. Helped by Valerie Arakaki.

Thank you Jared for helping me purchase my new car. He gave me full explanation on how to operate features and even assisted on connecting my cell phone to the car via bluetooth. You made my experience a wonderful one.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME EMPLOYEES!

By gphappy on 5/23/2017 at 2:53 AM.

Scot went above and beyond to help my family find a new car! I am impressed with how he handled the paper work to get the job done. We left the lot with a new car, easy financing and a happy family!, Thank you Scot, Moi, Ron and Daniel!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Fit family = Fit car

By Doopz on 5/23/2017 at 3:30 AM.

We had an enjoyable experience working with Iven Cunanan. We felt relaxed around him and he was very easy going. He gave us good information and we didn't feel pressured to make a decision to buy/lease. Excellent customer service from Iven. He really went above and beyond.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By Cal22vin on 5/21/2017 at 1:14 AM.

I had the pleasure of working with Matthew Chong today while shopping for my new Honda. He was incredibly helpful and understanding of my financial situation. The entire car buying experience was simple, stress free and fast. I would definitely recommend anyone to buy their new car from there in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By Simple_danny on 5/19/2017 at 9:59 PM.

Jacob is the guy that will do absolutely everything possible to give you the best service, deal and experience possible. I have had experience with the other employees, and let me tell you if there is anyone dedicated to getting you the car you want at the price you want with outstanding service. This is your guy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME EXPERIENCE!

By Happy Customers V & A on 5/19/2017 at 12:59 AM. Helped by Valerie Arakaki.

Our Sales Associate Gannar Hartner was exceptional. He never pressured us to purchase but instead walked us through all the new CRV upgrades and the technology that Honda has made since we purchased our last Honda. Gunnar was friendly, easy to work with, listened to our needs and desires and was extremely thorough and efficient. He helped us to confirm our decision to purchase a new 2017 CRV. The day we picked up our CRV Gunnar walked us through the basics of the external operations of the car and the technology pieces. He even assisted us with syncing our cel phone to our vehicle. In all our years of working with Honda this has been our most pleasant experience. We would recommend Gunnar enthusiastically to our friends and family. A big shout out also to Valerie Arakaki and Daniel Zabresky both were extremely efficient. Our first instinct was to say "no" to purchasing any service packages or accessories. Both Valerie and Daniel gave us sound advice why we should concider certain packages and accessories to protect our investment.. Another Excellent rising here too. Our overall experience Exceptional !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Service for My New 2017 Honda HR-V

By kkinhi on 5/15/2017 at 7:57 PM. Helped by Valerie Arakaki.

I sincerely would like to thank Sean Kikuchi for referring me to my sales consultant, Dustin Sonico. Sean has been my service advisor for over 10 years and has always been cordial whenever I needed my Accord and my wife's CR-V serviced. Sean is a valuable asset to your company! Dustin was also very helpful with the purchase of my new car. He was very patient with showing my cousin, my family friend, and myself with both used and new cars. Valerie was truly helpful with the purchasing of accessories. She thoroughly went over all of the options I could've purchased for the car. She answered many questions that I had regarding the accessories I was interested in and ended up purchasing. Scott Matsuoka was also truly helpful! Because I needed to take the car back for an issue that I needed to resolve, Upon arriving at Tony Honda, Scott immediately greeted me before I even reached the front door. Scott also went out of his way to stay after hours to help me with revolving my issue. Mahalo Scott! Finally, I would like to thank Mike West. Mike was very accommodating in resolving the issue that I had! Mahalo to everyone that I mentioned! This was the 3rd Honda that I purchased from Tony Honda and I continue to patronize them because of all of the awesome service that I received. I am truly happy with my new purchase!!!

I would recommend this dealer.

Overall Rating

4.0  

5   Friendliness
4   Overall Experience
3   Price

Overall Pleasant Experience

By Mark on 5/11/2017 at 4:29 AM.

The car that I bought was a 2010 BMW. The experience was good. It was shared with two salespeople and I found both to be courteous, professional, and enjoyable to deal with. The sales transaction with finance was quick and smoothly done. I understand why Tony Honda has a good reputation, it is deserved. Mark Guddal

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By Pai100209 on 5/11/2017 at 3:04 AM.

Me and my sister went in to purchase our Honda Odysseys this guys really know what they are doing and could really read us good my sister was the first to get hers then I wanted to trade my dodge caravan in I originally had another appointment with someone else but they was not comittied to their customers like Scott and Ivan thank you guys so much mine and my sisters kids love our 2014 Honda Odyssey I will recommend them and be going to them again. John really did all he could to make sure we walked out of there with the vehicle thank you guys so much

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Another Honda

By Dont on 5/10/2017 at 10:27 PM.

I have purchased 4 new Honda vehicles since 2001. This was the first from Tony Honda and easily the least stressful. I recommend Tony Honda!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Feeling like a real adult

By tkur on 5/10/2017 at 11:42 PM.

Tracie helped me find my 2008 Ford Focus a few years ago, and when I was ready to upgrade to something newer, she made the whole process so easy. This was my first time financing a car on my own, so I was a bit nervous and Tracie helped me through the whole process. I checked out cars, picked the right fit, got approved, went through some paperwork, and left the dealership feeling satisfied with my "new" car. Thanks Tracie!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent from start to finish

By Efren619 on 5/10/2017 at 7:35 AM.

Customer service was in point from the initial time my wife and I stepped into the dealership. Very friendly sale reps (Joe Lacuesta & Matt Chong) and not pushy and overly aggressive like other dealers. Any request we had were met e.g. Test drive, only looked at what we wanted,etc. they continued to work with a price suitable for them and comfortable for us. The sales rep kept in constant contact when they had information I wanted. After vehicle purchase, the rep was thorough with teaching us about all the accessories of the vehicle. Very happy with our 2017 Pilot EX-L w/Sensing.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Excellent car, great price and a teriffic salesman.

By Timikki on 5/9/2017 at 11:42 PM. Helped by Dean Shimabukuro.

Tony Honda had by far, the best selection of new and used vehicles of all the lots we visited. Our salesman, Joe Lacuesta, was simply excellent. We had initially been looking for a different model car, but Joe gave us all the information we needed to make the best choice at the best price. At the end of the transaction, I watched as Joe explained the new car's features to my wife. Both were smiling, she, because she was very happy to be getting the car, and he, because he truly cared about our satisfaction and was enjoying himself in the process. A great car and a salesman who genuinely cares about his customer are nice, but add to that, the help Daniel Zabresky gave us on the financing side and it all made for a wonderful experience for my wife and I. A special thanks to Dean Shimabukuro who recomended Tony Honda. Mahalo to all of the staff there, keep up the great work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They Listened To What I Wanted

By Lkarr on 5/9/2017 at 10:23 PM. Helped by The receptionists, don't know their names tho....

One of the things I love about coming to Tony Honda is that everybody treats you like family. They listened to what I wanted, and not one person pressured me to buy or enroll in something. They answered all my questions and I had a ton! By far, the best customer service I've ever witnessed! Thank you for making it smooth and easy! Oh, they even bought me lunch because I hadn't eaten for 5 hours!

I would recommend this dealer.

Overall Rating

3.0  

3   Customer Service
4   Friendliness
2   Overall Experience
3   Price
3   Quality of Work

Sold my name and phone number to outsiders

By wool on 5/9/2017 at 9:48 PM.

Although my sales experience was somewhat painful, I did buy a car. It took SEVERAL hours. What I'm not pleased about is the continual harassment from them selling my name and phone number to extended warranty people. They call me at 6am, they call me at work, they harass continually. I have a pre-owned certified car, and my warranty is good for another 8 months. I will not buy here again because they did not keep my information safe.

I would not recommend this dealer.