Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sean Provides Unparalleled Service

By cebering on 2/14/2019 at 5:50 AM.

Sean Kikuchi continues to provide us superlative service, which is the single most important factor in purchasing our vehicles. He proactively sends us notes about required maintenance, and explains exactly what is required and why. Additionally, after the maintenance is completed, Sean personally QC's the work, and then provides us a detailed summary. He has managed the maintenance on all three of our Honda vehicles for the past ten years, and we will continue to buy Hondas as long as we are assured he will manage our maintenance. My wife actually enjoys taking the cars in to get serviced because she knows that Sean will provide her with detailed explanations in layman's terms, and he will ensure the maintenance is completed in a timely manner. Thanks Sean.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, as usual!

By Randy62 on 2/13/2019 at 7:54 PM.

My passenger side window got stuck open so I couldn't secure the car. I called Wade and he got me in pronto. Diagnosis was a faulty master switch, which he ordered that day. The part came in and I went in for installation yesterday, and was back on the road in an hour. Awesome service, as usual! Thanks Wade and Tony Honda! You're the best!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome and professional service

By d6m8a3m8 on 2/13/2019 at 7:01 AM.

Was able to make an appointment last minute for a Saturday to change oil on my 2018 CR-V. Wade made the experience seamless. I was greeted by Wade as soon as I came in and didn’t have to worry about it. I was able to relax and correct some school work at the new showroom/reception area with a cup of coffee.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By teitiandmommy15! on 2/12/2019 at 3:56 PM.

Sean is the best. He has gone out of his way to help me. Always cheerful and polite and walks me through the process. My car is always promised on time and if the service takes longer, he always makes sure that I have a rental. I have been going to him for years,.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wade and the Tony Honda Service crew are the best!

By ptamashiro on 2/12/2019 at 12:16 AM. Helped by Ernesto and the retired mechanic who now works as a greeter (forgot his name).

I had a weird noise coming from under my car and thought it might be something dangerous. I contacted Wade the day before and he told me to come in and he would take care of my car. I arrived in the morning and although it was busy, Wade got to me in a good amount of time and we took my car for a road test in which Wade recognized the issue I have been having. After the mechanics in the back checked my car they identified the problem ( broken engine mounts) and also found a leaking engine gasket. I had both of the issued fixed and Wade got me an enterprise rental for the day so I could take care of errands. Wade just called and said my car is fixed so I am happy it was fixed within the day. Awesome customer service and a great service experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Car service

By Nicole.honolulu on 2/11/2019 at 8:18 PM.

I went to Tony Honda for my car maintenance and an airbag recall and both times I worked with Wade and had the best experience and service. He helped me quicky book an appointment and when I got there I was immediately helped and well taken care of and so was my car. I also got a free car wash. I will definitely be going back and hopefully working with Wade again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Sales Experience

By Imua on 2/11/2019 at 10:25 AM.

This is our second Honda purchase. Our last one was 14 years ago and it was time to replace that vehicle. Royce was very professional, knowledgeable, patient and showed great endurance. We spent 3+ hours on the first visit. At first we looked into a used Odyssey. After sometime, it made better sense to see if we could proceed with a new versus a used. At the end of the first visit, we need time to evaluate and see what was the right choice for our needs. Marco was also very helpful during this process. Having made our first contact in 2002, Marco has been instrumental in both of these purchases 2005 and 2019 - answering our questions, giving us options and not pressuring us to make a wise decision. At the end, we know we made the right choice. The sales staff and service staff are the main reasons we chose Tony Honda. The vehicle was the other reason.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome customer service!

By DebbieH on 2/11/2019 at 7:18 AM. Helped by I also want to commend the female shuttle driver (don't remember her name) who took me home..

It was about 2 pm on a Wednesday afternoon and I was unable to open my car door. I tried everything! Easy touch access, remote open with the key fob and even attempted to use the metal emergency key which went into the keyhole and turned but still the door remained locked. I called Honda's customer service and they informed me that it was either the key fob or the car battery. I cancelled my 230 doctor's appointment and called AAA for a jump or tow. They managed to wire open the door. I jumped in and was able to start the car up and drove it straight to the dealership. Natasha was most helpful in assessing the situation and getting my car lined up to be worked on, tomorrow. It was late and I was given a ride back to my home. The next day, I called Tasha to check on the status at about 8am. They were working on the car and she would call me back in two hours. I called her back in about an hour and requesting status as I needed to make arrangements for transportation to work if the car was not ready by 11am. It was ready! It was the battery. The "emergency" service was under warranty, there was no charge.! I even received a car wash coupon! The shuttle was able to pick me up and I was able to get to work in time! Everything exceeded all my expectations! Staff was very friendly and efficient. If I had to rate them on a scale of 1-10, it would be a 20. Thank you so much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Jokersjester on 2/10/2019 at 2:40 AM.

I’m a long time customer with six vehicle from Tony Group and the majority have been great experiences. This recent one was great as well. Kerry did a fantastic job on helping us and I appreciate it very much. I will continue to buy vehicles from The Tony Group.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service... friendly employees

By 808 HondaNana on 2/8/2019 at 5:51 AM. Helped by Judi Gongob.

Your shuttle driver's are awesome Fred brought me home in the morning and Judi Gongob picked me up in the afternoon and the drive was very nice both ways and it was nice talking to someone else and by the time I was out of the car I felt great that I had someone to talk to...very healing, Wade was very honest and up front with me and I liked that no extra cost added and no surprised about my bill after service I needed two more things done to my pilot but am waiting to get extra cash to do the other jobs main thing I got the pressing things done first....Mahalo to the peeps that work there... See you soon. Aloha Debbie

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Good service

By Honda on 2/7/2019 at 5:58 AM. Helped by Judi gongob.

David and Judi was very helpful, friendly and customer service was great. It was my first time at this dealership and probably I would come back here again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By MalloryR on 2/7/2019 at 4:09 AM.

Service was great and timely. My service rep was very friendly and helpful. Price was very reasonable. I will definitely be back again next service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Sean Kikuchi Rocks!

By PulverHonda on 2/6/2019 at 9:37 PM.

Sean is always super supportive and makes my dealership experience a pleasant one! I’ve never had any trouble and am always happy when I leave.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thankful

By Rosa123 on 2/1/2019 at 9:16 PM.

Tracy has been such an amazing salesperson from beginning to end. She made sure we got the car we wanted and she did. Awesome Amazing

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Maria Coutee on 2/3/2019 at 4:08 AM.

The customer service & car buying experience was amazing from our initial encounter with the Internet Manager all the way through purchasing accessories. The team we worked with provided professional, courteous service with the spirit of aloha.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service & beautiful car

By 7kc7 on 2/2/2019 at 5:21 AM.

Everyone at Tony Honda was nice, especially our sales person Maria. She was patient, kind, and thorough throughout our whole buying process. Maria went above and beyond our expectations. She does her job well. I recommend Tony Honda in waipio and Maria.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Service

By Ddnaka on 1/31/2019 at 8:42 PM.

My Service Advisor Sean help me with my safety check inspection, I was out of there within 30 minutes. The waiting area at Tony Honda is comfortable and inviting, they offer coffee, tea and snacks while you wait.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Shuttle Driver review

By HI19 on 1/31/2019 at 7:27 PM.

Shuttle driver, Judi Gongab, provided friendly,courteous and,excellent shuttle service on Jan 29.. she was attentive and always attune to the changing traffic situation.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
3   Quality of Work

Great shuttle experience

By Mitsu420 on 1/31/2019 at 6:22 PM. Helped by Judi Gongob, George Toro.

George and Judi provided very professional and friendly service today. I accidentally left my house key and garage door opener in my car. George offered my to go back to Tony Honda and get my keys. It was raining and he even brought my umbrella from my car for me. He provided very customer dedicated service. Judy called me with her arrival estimate time to my place. She arrived at my place on time and provided very friendly service. They were both safe driver and I felt very safe. Great service today. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Advisor

By nuiz56 on 1/30/2019 at 6:52 PM.

Been taking my car here for service for years, always friendly staff from the time I pull up my car, especially having Sean Kikuchi as my service advisor... always looking happy with his job, takes me in right away, I like the chit chat which gains trust by getting to know your customers which I feel that my car and I are being taken really good care of. Highly recommend him for serving your car!

I would recommend this dealer.