Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.5  
Quality of Work
4.7  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always friendly and efficient

By edswife on 9/16/2019 at 7:46 PM. Helped by Mikey, Jud, Hope, Taylor, Fred, Joshua V., Will (& others I can't remember their names).

The dealership's service has been extraordinary ever since I have been a customer. I purchased my first Nissan in 2011 & even through some location changes & service department staff changes, the quality of their customer service has not declined. It's a pleasure to be able to walk into a service department and have them listen to you, regardless of why you are there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Everyone was super nice and helpful.

By freemane on 9/16/2019 at 5:47 PM. Helped by Gary, Zak, Mark.

We were taken very well care of. Everyone was very nice, and helpful. Made us feel right at home. I love my new SUV!! Thank you

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
4   Overall Experience
2   Price
4   Quality of Work

Oil change

By famil33t on 9/15/2019 at 8:35 PM.

My oil change was completed in a timely manner. They informed me of any problems that was found. I wasn’t notified that it was finished and I had dropped it off

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome

By wardcasandra on 9/13/2019 at 6:17 PM. Helped by Mikey Leipert.

I gave a five star rating because of the friendly staff and service, not to forget the great snacks that are offered at time of service. Mikey Leipert is a wonderful advisor he explains great in detail what is going on with your vehicle and the length of time that the service will be completed.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Oil change

By melissahuckeba on 9/12/2019 at 6:46 PM. Helped by Chris?.

I didn't know about the reward points until this visit first time anyone told me when did it start. It was a nice surprise I had 20.00 dollars in my points.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service, and technicians

By misscarolt on 9/12/2019 at 5:48 PM. Helped by I don't remember names..

Complete check up, oil change, fluids checked,tire rotated, all filters inside & out & had all wiper blades changed front & rear. In & out in record time & they went over everything they did with me before I paid.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tires rotated, oil changed

By maryccochran on 9/11/2019 at 9:30 PM. Helped by I am sorry I do not remember names.

Good and primordial as usual. I have always been pleased with the service department and have been coming there for year.everyone has always been pleasant ans efficient .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service and friendly technicians!

By lboike on 9/11/2019 at 4:52 PM. Helped by Mikey Leipert.

Very enjoyable experience. Technicians were knowledgeable and super friendly. Not sure what I like most.....the service or my new Nissan! I will be back!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was great

By bee12bridget on 9/10/2019 at 12:10 PM. Helped by Zack, Matt.

The ppl were very friendly and answered all our questions and concerns we had. They didn't rush us and even let us try our new car out over the weekend to make sure it was a good fit for us.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always excellent service

By Capoupore on 9/8/2019 at 10:30 PM. Helped by Mikey in service is always courteous and extremely helpful..

We are never disappointed in the service we receive at Tony Serra Nissan. The staff and employees are always friendly and helpful., and our Platinum Murano continues to perform in an awesome manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

convenient and easy

By Ashleycoley2 on 9/6/2019 at 5:23 PM.

Tony Serra Nissan is great service department for being convenient and easy.... and mainly not time consuming. Very easy to set up appointments online also.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great People

By mgmommy0930 on 9/5/2019 at 10:05 PM.

The people were very nice and very helpful. Went out of the way to made sure I knew what I needed to concerning my service on my new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful people to do business with.

By kslbriley on 9/3/2019 at 7:13 AM. Helped by Mikey in service and his team.

Great place. Professional but yet personable. Very helpful!! Any question you have if they can't answer they find someone who can. Great work and great workers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Patient Sales Rep

By AD on 9/3/2019 at 3:23 AM. Helped by Chris Caldwell.

My wife and I were looking for a great deal on a new car. We found exactly that at Tony Serra Nissan. Chris Caldwell was very patient with us as we drove several vehicles trying to make a decision within our budget. We got a great vehicle at a great price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Got a great deal

By lorihale45 on 9/2/2019 at 11:36 PM. Helped by Gary.

I went looking for a car that was dependable and cheap on gas and they did not disappoint. I was there for a good bit of the day but they checked on me often and made me feel at home.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Regular maintenance

By sherrycllmn on 8/30/2019 at 5:51 PM.

The service dept is always wonderful and waiting is no problem when you know it isn't going to take all day for they know we need to be back on the road.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Not willing to negotiate

By Staylor on 8/26/2019 at 9:20 PM.

Price was $3000.00 higher than neighboring dealership. After waiting they were not willing to lower price to match competitor or lower price at all. So we baught from the neighbor for $3000.00 less. Potential buyers shop around before believing the sales people here. Follow up, this survey forces the recipient to rate a sales person. This is no a reflection of our salesman rather the management.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By ashleighchaffin on 8/26/2019 at 6:57 PM. Helped by I do not know.

It was time for my old change and tire rotation so I took my Altima in to get service. As always they went above and beyond.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
4   Quality of Work

Oil change.

By patriciasandersarmstrong on 8/23/2019 at 12:37 AM. Helped by Mikey.

Took about an hour for the oil change and rotating tires. Waiting area was very clean. Ask employees are very nice and helpful. Mikey was very informative on all the information about my visit .

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

August 2019 maintenance

By mlthras on 8/21/2019 at 4:39 PM. Helped by Mikey Leipert.

The service center has the friendliest, helpful staff of any dealership that I have experienced. Always get an explanation of services and any work that is needed!!

I would recommend this dealer.