Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.5  
Quality of Work
4.7  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Getting a new vehicle.

By Hito389 on 10/19/2017 at 2:42 AM.

I've bought a vehicle from the tony auto group before and had a good experience so I wanted to return again to get a car. I didn't expect to leave with anything so soon but when I got there and told them about my car accident I was on before and they were so helpful. Jerem was the sales consultant that helped me and he did a great job. I liked that he was very knowledgeable and not trying to force anything on me. When o decided on what vehicle i wanted he talked to Paul and got everything started. It went very smoothly and pretty quick. Paul was a great person to work with and he did a great job trying to get me the best deal they could. I'm very happy with my whole experience at Tony and I will definitely recommend it to my family and friends!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

No Hassle No Pressure.

By Paul G on 10/14/2017 at 8:03 AM.

Me and my family came to Tony Volkswagen, just to look at the 2018 Atlas, and Tiguan, we were very impress with the Atlas, and once we test drove it that was it, Eric, Andrew, and Joseph, made our purchasing experience as comfortable as possible, No Pressure, No Hassles. We are very happy with our VW Atlas. Thank You Tony Volkswagen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Epullis on 8/19/2017 at 8:50 PM.

When I walked in I was greeted right away by Eric. I came in late a half hour before closing. I told him the car I came to look at and he had it ready to test drive. He was really friendly, patient and had a professional manner. This was my first time buying a car. He helped me throughout the process and answered all of my questions. We talked the numbers and got my a great deal. I would highly recommend to buy a car at this dealer with the service provided by Eric.

I would recommend this dealer.

Overall Rating

4.0  

4   Overall Experience

Tire pressure adjustment

By flyawaycrane on 8/11/2017 at 10:54 PM.

Non-aggressive salesman name Jon Nishimura 5-stars. However, this review is for Aaron Chan, service dept. Over the first year of owning my new car, I was not impressed by the service department. The mechanics were great, but the front people at the desk and cash register weren't smiling or courteous, it appeared fake. I felt like an inconvenience rather than a valued customer. I owned a nissan before and compared to its courtesy service, VW lagged big time. I really didn't like going there to service my car. Today I tried to adjust my tire pressure myself at a gas station, successful, but the alarm signal didn't turn off. I drove 30 mins to the VW center, expected a greet and "how can I help you" but it's always that same older man at the desk with the blank stare. I explained my situation, and it was the young man name Aaron Chan who jumped up and went straight to my car, all with an attitude like "no problem" and explained everything as he inspected the vehicle. He was very poiite and perfectly explained how to do it myself, he even said to come by anytime, and wouldn't except a tip. VW should be glad to have Aaron Chan at service because he renewed my favor toward VW. Mahalo Aaron.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent service and friendly

By Wife_said_it_was_ok on 7/22/2017 at 6:41 AM.

Really wonderful environment, staff really works with you to try and meet whatever your requests are. Very friendly and upbeat made the whole experience really great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing service and help!!

By Queenp15 on 7/13/2017 at 11:37 PM.

First time buying a car it was a struggle to find the prefect car. But through these people they help us in so many ways that they can with there amazing customer service and knowledge. they have also help us to understand and more into the car. Im grateful an honor to meet them in person and hope t see u guys again later on. Thank you have a great day and God bless you guys Afu Filisi Jr Precious Bagayas

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Team Equals Great Experience

By Scott W. on 7/12/2017 at 7:48 PM.

First time in a long time purchasing outside of competitor Servco's process, I was a Toyota Fan.... My Sales Consultant Eric Stephens was very knowledgeable and helpful. It was actually his day off but he stayed back to make sure I was able to trade in my old vehicle and take delivery of my new VW Atlas. I had the opportunity to work with the General Manager Paul Lancaster and Sales Manager Paul Lancaster who also made the whole experience easy and enjoyable which is very important when making an investment like this.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing customer service

By Lina T. on 7/9/2017 at 4:32 AM.

Thank you so much Joe for sharing your knowledge and love for Volkswagens! He is extremely patient, knowledgable, and was willing to help with any questions and concerns I had. I appreciate the fact he didn't talk numbers before I even saw the car and truly wanted the experience of purchasing a car to leave a positive impression.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Always Friendly and Helpful

By Joel on 6/30/2017 at 9:11 PM.

Guy Miyasaki and the Volkswagen service team are always friendly, helpful, and make me feel like I am an important customer. I appreciate that he is knowledgeable and very easy to work with... I always feel that he is looking about for my best interests! Getting my cars serviced is actually an enjoyable experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I trust Tony VW Waipio

By Laurie Kaneshiro on 6/23/2017 at 10:53 PM.

I can trust that when I bring my car in for servicing or repairs that Guy Miyasaki, my service advisor, will always keep me informed of what the technicians are working on. He discusses choices and options with clear pricing so I can make an informed decision. I always have a pleasant experience with him. Their wait area is excellent and there are tables where I can work if I choose to. The shuttle drivers are friendly and flexible. They have 5 star service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding staff!

By Vicking0 on 6/22/2017 at 5:12 AM.

The staff at Tony Volkswagen, is extremely helpful and knowledgeable. If there are any questions or concerns, the staff knew the answer. They are very polite, friendly and patient.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Trade In

By Mary F. on 6/18/2017 at 12:18 AM.

We originally weren't looking to make any big decisions when we went to the dealership, but luckily we found a car that was suitable for us and they made it fairly easy to negotiate a reasonable price on our trade in and monthly payments.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

One bad apple

By Ele_ele_mamba on 6/14/2017 at 8:28 AM. Helped by David Perry C.O.O..

My friend and I were told that they were sorry for the bad deal we received and wanted to make sure we left happy with a great deal. They even offered the give us a refund. Then they went back on their word because they're egos were hurt by another friend who was calling them out on their b.s. Man up boys!!! Like David Perry said to my friend, "Money won't make you happy". Y'all should have done what was right.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst service ever.

By Badapple on 6/14/2017 at 8:22 AM.

This dealership is the bad apple of Volkswagen dealers. The worst service I have ever had in my life from any business. I will never go back and will be sure to steer people away from this place for their own good.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service while Buying a New Car

By BGong on 6/12/2017 at 6:27 AM.

My experience with Jon Nishimura (sales consultant) and Paul Lancaster (Finance Manager) was outstanding. These two men were extremely professional and made the entire experience of purchasing a new vehicle extremely easy and pleasant. Both displayed an in depth knowledge in their respective fields and were able to answer all of my questions satisfactorily. I highly reccomend working with these individuals if you are interested in purchasing a new Volkswagen.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

These guys are trusted an amazing!

By Newjeep! on 6/12/2017 at 2:53 AM.

Outstanding no pressure PROFESSIONALS!! Joe K and Paul L are superstars that I highly recommend! Trust these guys with your next car buying adventure! They had patience an reviewed both used an new car options! Positive experience that I hope everyone gives them a try to help you find what you are looking for!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Thanks Paul!

By vernon on 6/8/2017 at 3:12 AM. Helped by jarem.

My experience with Paul Lancaster the finance manager was awesome. No haggle, professional and courteous, I was able to get the car wanted and right on budget. Awesome job! thanks again.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Awesome job!

By Shanw on 6/6/2017 at 7:43 PM.

Ryan smolen and Kevin Punzalan are awesome! As someone who has a experience with sales and customer service, I really appreciate they're approach with me. They were relatable, knowledgeable, and best of all, they were patient with me. I enjoyed test driving with kevin, he is a great sales person, I would definitely recommend him to people. In fact, I work at a school and I already mentioned his name to one of my parents.

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
3   Quality of Work

Thank you Gary!

By Lynn on 1/7/2017 at 3:12 AM. Helped by Gary Hu.

The five stars received by this dealership is all thanks to Gary Hu. I had a horrible experience with my VW Routan. Throughout the 5 years I had it, there was a myriad of problems, and through it all, there was Gary, providing the best customer service possible. With all the problems I was having with the van, I had him on "speed dial". It became a joke as I was constantly on the phone with him. Understanding my frustration, Gary went out of his way to make a "trying experience" pleasant. He made sure I knew the status of my car, found me loaners, helped me find a reasonable towing company when I needed to have my car towed into the dealership, TWICE, he even went so far as to take my van in to the dealership and deliver it back to Kaimuki when my schedule did not allow me to drive all the way to Waipio. While he and his crew attempted to "fix" my van, the last straw was a radiator that needed to be replaced not even a week after servicing due to a problem with the cooling system. I must have spent at the the very least, about $5,000 trying to "fix" my new van. Understanding my frustration with my van, Gary allowed me to "sell" the van back to the dealership. I told him I could not in "good conscience" sell it and the problems I had with it to someone else. I then used the money to purchase a new Honda Accord, from Tony Honda which I LOVE! On a side note, my first car was a Honda Civic Hatchback which I bought back in 1985. I used to get it serviced at Tony Honda Pearlridge where the customer service was incredible! I have since owned Toyotas and a Volkswagen but I think I have been happiest with Honda. My return is all thanks to Gary Hu. I could have gone elsewhere, but chose to stay with the Tony Group thanks to Gary and his impeccable attention to customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

On the road again!

By Leilani leilani on 12/30/2016 at 1:16 AM. Helped by Gary Hu.

I want to thank Gary Hu and the VW crew for getting my car back on the road again. I had major engine problems however Gary went over and beyond to get it fixed. Things came up that was out of his control but he continued to provide excellent customer service. He contacted me personally to keep me updated on the status of my car, he contacted different companies, he made sure I was not inconvienced when my car was in the shop , and he followed up with with me once I picked up my car. My car is on the road again and it is running very smoothly. Thank you very much Gary and your crew!

I would recommend this dealer.