Dealer 2-Year Rating

Overall Rating

4.6 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.7  
Quality of Work
4.9  
Service
4.3  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Saif is the best !!!!

By Lana on 8/15/2019 at 1:32 AM.

Saif is your guy! I go to this VW location because of the superior customer service Saif provides. Saif is very professional and always has the customer's best interest at heart. He is deeply knowledgable and very easy to talk to. Words cannot describe just how helpful he has been. Saif, thank you so much for everything you've done. Keep up the good work!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

best experience ever

By Qing liu on 6/26/2019 at 11:16 PM.

Saif is so professional and honest . I got my preowned golf from another dealer who send me email after couple months of purchasing to remind me for oil change . Luckily i went to town+ country , Saif helped me to save money from unnecessary service and explained everything i need to know . This is my first car in Canada and i know so little about car, but i know i can totally trust town+ country volksvagen. Will only go to town+country in the future

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Yes, Honest car salespeople exist!

By Renee on 4/8/2019 at 1:28 AM.

I was in the market for my first used car. After a very long day of car shopping, I was so happy I found Joe Galluzzi! He was friendly, honest and I trusted him completely. Joe explained my desired financing breakdown in a clear and transparent way. He also pointed out to me that the interest rate that was quoted to me by another dealership that day was higher than the rate posted on their website! After 3 bad car dealership experiences that day with other untrustworthy car salesmen, I found the right car for the right price. Thanks, Joe! Renée

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best salesman EVER!!!!

By SamanthaM on 3/26/2019 at 5:23 PM.

I was on the hunt for a new vehicle for quite some time but just never really connected with any of the other dealerships I had gone to. When I contacted Town + Country I was directed to Joe. As soon as we started chatting, I had a good feeling about where it would go. I went in with my mom (for back up), as I was nervous in potentially buying my first car. Joe was patient, warm, and kind, and throughout it all I never once felt uneasy about what I was getting myself into. He was personable, honest and trusting. As much as I want my car to last forever, I wouldn't mind coming back again and having to work with Joe G. Thank you very much, Samantha

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

GTI Trunk Latch Repair

By Smartidiot on 1/22/2019 at 11:13 PM.

On Jan 22nd, 2019 I brought my GTI to VW Town & Country dealership to repair the trunk latch as it wouldn't close properly since this morning. Upon inspection, i was quoted a total cost of CAD$463 including parts & labour and have it fixed by the end of day today. I felt the cost was a little on the steep side for such type of repair, but there wasn't much of a choice at the time after I handed over my key, as I would still be charged CAD$139 just for the inspection alone, should I choose to refuse the repair at this dealership So after I agreed to pay for the repair cost, i started making some calls to other dealerships in GTA to get a quote on the similar repair (which I agree that I should've probably done so before I walked in to this dealership, but I was in panic mode seeing the trunk can swing open anytime while I am driving), and the average repair cost I received from other 5 VW dealership in GTA is around CAD$300 inc. tax. That said, considering that I am not a car expert myself, and nor do I know if there are any special labour / inspections done by this dealership that are not included in the quotes I received from others when it comes to fixing/replacing trunk latch, I decided to simply share my experience with everyone.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience, Very Patient and Understanding Salesperson

By Ray Tam on 12/26/2018 at 5:34 AM.

Had a great experience on purchasing my first car. Although I personally am terrible at deciding/signing paperwork, Joe was patient enough to wait, and also suggested to go back home and think about it. After purchasing, he thoroughly showed me the interface, gadgets, etc, inside the vehicle. Thanks for helping me getting my first car!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Service done the way it should.

By vwguy1234 on 11/6/2018 at 2:42 PM.

I've been going to this dealer for 10 years. Generally good service, Bart and Saif have always been helpful and top notch, even when I've had to rush in at the last moment to diagnose something that has come up on the car on a Friday afternoon. Work has been completed as expected, on time and management has addressed any concerns that I have had.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience purchasing my first vehicle

By Olivia123 on 3/5/2018 at 6:41 PM.

Joe was very helpful and made the process of purchasing my first car so easy. Lots of communication available through both email and in person as well. Would definitely recommend!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Bart is the best

By Panna28 on 1/19/2018 at 1:17 PM. Helped by George.

My second time here and was just hoping that Bart would be there and Viola he was there with his bright big smile. He took me before 7:30(actual start time)left his breakfast behind. (Now that is excellent customer service)I wonder what he mixes in his coffee to be so cheerful early in the moring.I hope his bosses keep him happy as he is an asset to this place.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Julia Xuan was a great sales person

By Irfan on 12/7/2017 at 12:45 AM.

Julia really took her time to explain all the features of the car to me and my family. She helped us pick the perfect car for my family and I, will definitely go back to her again! We bought the Volkswagon Tiguan. Thanks, - Irfan

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tip Top Service

By DLu on 11/27/2017 at 8:53 PM.

Nothing but amazing things to say about this specific dealership. Bought a PO vehicle about 3 weeks ago. Of course, I experience some minor issues with the vehicle with a few lights going off in the cluster (typical ABS, Airbag, Brake light, and Traction lights). To add to this issue, the lights all go off after 3 hours; making it even harder to diagnose the issue. At this point, that was the story I had to bring to the service desk. I was fortunate enough to have an appointment booked during the busiest season of the year. I must say, that was very accommodating. Thanks Lee! I arrived for my appointment and I was greeted by Bart. He is honestly the most reassuring, courteous and accommodating Advisor EVER! He was very attentive to my issue and looked after it. He was very informative and clear with the procedures, policies, and of course, the repairs they will do to your vehicle. When it came time to pick up my car, I was told it was just a software upgrade they had to do AND they washed my car for me (AWESOME!). Most unfortunate but lucky event, those same lights reappeared on my cluster! (Thank God) Now I can actually present the issue and get it fixed. Bart was so apologetic and honestly, I wasn't even upset. I was just glad that I can get all issues fixed before my CPO warranty rolls in. I work in east end of Scarborough and unfortunately, the shuttle service cuts off at the edge of Markham. At this point, because they were squeezing my repair in their busy schedule, I felt bad for the inconvenience. I was asking to see what he can do in terms of just bringing me back to work as I went on my lunch break and i also needed a vehicle to get me from where I am and back to the dealership. Bart went out of his way to help me out. I am touched and very grateful to have been looked after by Bart. You truly made my Monday a better one! I am sure all advisors are amazing, but based off my experience, DEFINITELY ask for Bart!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Always satisfied

By D2691 on 10/28/2017 at 7:09 PM.

I've owned a VW Jetta for 3 years now, and while I initially serviced it at other mechanics, I learned quickly that good service and workmanship can be found at this location. I've dealt with Bart on numerous occasions and he has always kept my car running well. He's always polite, professional, courteous. Everything is done in a timely manner (credit to entirely crew!), and you always know the workmanship will be done right then first time. A+, keep up the good work.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Impeccable Service Worth MORE than 5 stars!!!

By DLu on 10/23/2017 at 7:11 PM. Helped by Terry.

Call it a bad luck streak but I was having the absolute worst luck with my car shopping experience prior to stepping foot in Town + Country. If you're expecting a high "WOW" factor...this is your dealership. When I stepped foot in Town + Country, I was super nervous on how this experience will be, and it was totally the opposite. First off, you have the freedom to poke around before someone offers their help. Secondly, you truly get genuine service rather than a commissioned sales pitch. I was dealing with Kevin, whom is the most knowledgeable and accommodating salesman you can encounter. He listened to what I wanted, rather than pushing a vehicle on me. The test drive was very thorough, where I got a good feel of the vehicle, vehicle specs, and also a little bonding time to get to know him as a sales person as well. One small detail that really topped it off for me was when Kevin served me water. When my spouse came back with a cup of water, I only made a comment to him saying that the water was very cold (its a good thing). When Kevin stepped away to get us a spot to speak with Terry, he came back back with a cup of water....and it was warm. I honestly did not expect him to listen to that comment and actually tend to it. That, was a unique experience which places a salesperson like Kevin REALLY high up there. WOW factor indeed. I definitely have to give Honourable mention to Terry who is unfortunately not in the list of employees. He will honestly take care of you from even before the beginning to the very very end. His level of professionalism, service, and customer relations is just IMPECCABLE! I felt very comfortable seeking Terry's advice and expertise in financing a vehicle with little scratches in credit history, etc without feeling judged. All that was exchanged between him, my spouse, and myself, felt really genuine and I believe it. Some people will promote their service just to win your trust, but Terry won my trust with his service. Even down to the way he hands his business card to you, it shows what level of business you are about to receive. I can't thank him enough for making not only the purchasing aspect but also the consulting aspect an unbeatable experience. If you are looking for someone who will take care of you and help you get as close to your goal, Terry will make it happen. Or at least try...which is not common nowadays. Quality over Quantity. Of all the years I've walked in a dealership, I must say, this dealership, along with their employees is just amazing In the future, I am definitely going to be coming back to this dealership. Looking forward to being serviced here and will definitely be spread the good word and refer this dealership. Thank you so much Kevin, Terry, and Town + Country!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By Lawrence Lau on 8/18/2017 at 1:59 PM.

I got excellent service from service department who name is Azrin Lee. His never tire to follow up my car's back up camera problem. Good timing and keep smiling all the time. Thanks Mr. Lee.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Petra on 8/23/2017 at 2:42 AM.

Joe is very knowledgeable, reliable and honest. Whenever I need something done he is quick and eager to help. In addition, everyone who works in the Service department is incredibly friendly and accommodating- and of course they do a great job! I have had nothing but a fantastic experience at this dealership. I highly recommend Town and Country!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An excellent customer service experience

By Laura's VW on 8/18/2017 at 2:15 AM.

I would highly recommend Joe. He is professional, polite, informative and understands the product he is selling. I felt very comfortable and confident with my decision to buy another VW. Joe played a large part in my decision. Thank you. I love my car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent and professional customer service.

By TB416 on 8/17/2017 at 5:13 AM.

The sales representative was very helpful and informative throughout the entire process from the initial test drive to the delivery of the automobile. I was very pleased with the entire experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service and Customer Care

By francochoi on 8/17/2017 at 12:39 AM.

My Sales Agent "Candice Cheuk" cares of customer's needs very well. She could assist what my needs by asking few relevant questions and gives out an ideal discount to my purchase. Candice, with positive and proactive attitude, is very kind during the process of the sale. I am very satisfy of my purchase experience. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding!

By VWeric on 8/15/2017 at 3:16 PM.

We recently moved into a new Atlas and could not be happier with the ease of the transition. Joe moved us flawlessly from our existing Golf wagon into the Atlas, our third vehicle with Joe. Joe's service does not end with the closing of the sale as he keeps us informed of new VW offers and, most importantly, when winter tires become available! We look forward to every visit to Town & Country VW and seeing Joe.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Joe was very easy to deal with

By Solo man on 8/15/2017 at 3:32 AM.

My wife and I visited Town and Country VW to purchase a 2017 VW Tiguan and knew what we wanted with prior research. Joe was patient and still took his time explaining everything even though we knew a lot about the car. He could have just skipped to the sale but cared enough to make sure we were making the right decision. If your looking for a salesperson who is genuinely interested in making sure you get everything in a vehicle, he is definitely your guy. Thank you Joe and sorry for the late response.

I would recommend this dealer.