Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Very knowledgable and helpful

By Shmoop on 1/10/2019 at 4:21 PM.

Extremely knowledgable sales member, knew the ins and outs and told me everything he knew about it, really a step up from most, the test drive wasn't quite it was full of him telling me about certain specs the radio etc, very very good, most dealerships I went to simply got the keys allowed me to drive around the block remained silent the entire time, then just asked if i wanted to buy it. Major step up from that!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Prandall27 on 1/11/2019 at 12:55 AM. Helped by Boris Loncarie.

Everyone did a great job in handling my purchase. Got the car I wanted and the monthly payments I could afford. I will recommend this dealership to my friends. Thanks Town East Ford!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Totally worth the visit.

By Jen16 on 1/10/2019 at 5:59 AM.

Why the five star rating? My salesman Derek made whole buying process possible. He made sure he did everything possible to get into a new vehicle.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great people

By Rnolen on 1/9/2019 at 4:52 PM.

Just bought 2 new vehicles within 60 days at town east ford Great sales team and management From the time we walked in the door we were treated like family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

They made it happen!

By Kayla C. on 1/6/2019 at 2:30 AM.

My brother and I started the day thinking that we were going to have to drive all over the DFW to find a car for him. On top of the stress of having to shop and negotiate, we were worried about having to put money down that we didn’t have and that it would be difficult to find financing. Fortunately one of the stops we made was at Town East Ford. All of our questions were answered (we had a lot) and at the end of the day, my brother was able to drive off in his very first brand new car. Everyone we spoke to was kind,eager to help and determined to make it work for us which they did. When my husband and I are ready to trade in or buy again, this will definitely be one of our first stops.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2019 Ford Mustang GT

By DanielR on 1/4/2019 at 12:55 PM.

Had an awesome experience at Town East Ford! Chandler Latus was extremely helpful in guiding me through the process from start to finish. You could tell that he was a mustang enthusiast himself which made finding the right car for me a breeze. I would highly recommend my friends to this dealership and to Chandler.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My 2018 Ford F150 XLT Crew Experience

By Big Mike on 1/3/2019 at 3:37 PM.

I would recommend going to Town East Ford for your next new Truck, because not only were my wife and I very satisfied with the buying process, we were really surprised at how involved the salesman (Ranger) and the Business Manager (Brandon) were in the final steps which made us feel overjoyed and saying to ourselves this was worth the trip. I filled out App Information online, thinking i would get turned down or not even called returned until Ranger called, Ranger greeted us in the parking lot and it was cold and pouring rain, i mean drenching.. There was no negativity only lets "which truck you want and lets see what we can do" and i was skeptical. Yes Ranger like the Ford Truck.. lol At the dealership, We felt at home and at ease, we were in a total of 2 hour 30 mins not all day like other dealerships we have visited, no gotchas or "well,, this is what we have meaning something i did not want." none of that at all. It was so smooth and i love my new truck. Ranger even helped with unloading the old truck and loading up the new one. please go see the salesmen at Town East Ford, you wont be disappointed like we were not. thank you Mike and Demeteria

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding customer service!

By vnickoli on 1/1/2019 at 4:08 PM.

From Rodricke greeting me in the parking lot to delivery of my new Explorer with Craig South. while trying to decide on financing options, Scott Miller, general sales manager, noticed that my last two purchases my trade ins were at the 40K milage and suggested I look at the option to lease. Scott saved me $100 per month and I'll get a new vehicle in 3 years. Buying a new car was never this easy. Thank you Town East Ford!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great car buying experience

By Tony123! on 12/26/2018 at 8:04 PM.

Great people to work with in and out in Less than 2.5 hours. Follow up calls to make sure everything was well with vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great overall

By Kossi on 12/25/2018 at 8:39 PM.

Love overall buying process, aftersales Service, inventory, Sales experience, finding Fast what i needed, deliveryprocess, covering my needs, understanding my needs, flexibility. All went like i expected

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was the greatest experience that I could ever experience

By Papag on 12/22/2018 at 12:40 AM. Helped by Brandon high.

I will recommend this dealership to all my friends and family. The very best car buying experience with very professional sales team and finance manager. Took the time and explained every detail based on my goal that I set fir myself.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

"Great experience at Town East Ford." - Tony C. 10/27/2018

By Tony135 on 12/14/2018 at 5:51 PM.

Mamadou Diop was my salesman. He was straightforward during the entire car buying process. I appreciated his can-do attitude and professionalism which made the process much easier.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Problem Resolved

By Happymom18 on 12/13/2018 at 12:04 PM. Helped by Brandon High.

I had unknowingly purchased a lemon for my daughter from used cars and new cars made my problem go away. Do not buy a Chevy Captiva! I feel much better about the reliability of the Escape I got for my daughter from Farle. No more worrying if it will start or not! Thank you Town East Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

More help than ever was expected! Great customer service!

By jeep happy on 12/13/2018 at 2:00 AM. Helped by Jimmy Hall, a wonderful young man in the collision center who fixed our window. I am sorry I can't remember his name (it started with an "A") and he was so polite, friendly and helpful..

Wow! This dealership goes above and beyond to help the customer be totally satisfied. Our sales team, Jimmy Hall and Brenda G. helped us get into the RIGHT car after we bought a car that we couldn't tow behind our RV. Car buying is by nature VERY STRESSFUL. However, Jimmy and Brenda helped us each step of the way and as a result they have a very satisfied customer. Great caring, concern and professionalism was shown during the entire sales process. After the sale, Ashley Stephens showed even more great customer service when she authorized three chips in the windshield be fixed at no cost to us. They also provide 2 years of complimentary oil change and tire rotation. That's a huge savings for us and a great benefit of buying a Town East Ford car. I can't say enough good things about this dealership. They make Ford proud and made us very happy. Thanks for everything. We will be back when we need to purchase our next car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What a pleasant purchase.

By TerryMichele2018 on 12/8/2018 at 1:58 AM.

Such an awesome dealership. This is the second vehicle I’ve bought from Town East. Very pleased with the selection to choose from. The staff is top notch and very efficient. Our salesman is absolutely wonderful and always helpful in providing any and all information. The Service Department is excellent as well. I highly recommend the dealership.

I would recommend this dealer.

Overall Rating

3.6  

4   Customer Service
4   Friendliness
3   Overall Experience
3   Price
4   Quality of Work

Bought the truck but with hours of haggling and waiting

By Basketball09 on 12/6/2018 at 5:14 PM.

Taylor was a great salesman! He was very friendly and helpful. However sales or finance department in charge of running numbers were difficult to deal with and tried every way possible to make me pay more than I wanted to. Several hours of negotiations went on and before I walked out we finally agreed to do $10 a month more than I originally asked. Getting my truck the next day took 12 hours and 5 of that was me waiting around the dealership having to find things to do since my truck wasn’t ready when they said it would be..I’ve bought 7 vehicles previously and this was by far the worst experience I’ve had.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always a great experience

By JMiller on 12/1/2018 at 3:02 PM.

Another great experience at Town East Ford. This being the 3rd car we have purchased this year from Town East Ford I am still impressed by the efficiency and courtesy they provide. Shopping online is super easy, they find you what you want, they make the negotiation easy and the finance process is informative and helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Search for the perfect King Ranch

By Scott_R on 11/20/2018 at 3:08 PM.

I spent hours researching for the perfect truck (and ultimately the perfect dealer), and a big part of that was working with Ranger Oppert who happily & patiently educated me over several hours of phone calls, on the various options, packages, pricing and ultimately finding me several options right in my sweet spot. Meanwhile I visited several other lots looking for the perfect truck and dealer. I ended up right back to Town East Ford where I felt like the team listened carefully, handled me patiently and with expedience. I'm one that enjoys the back and forth of settling on a fair price for the new truck and my trade. Negotiations ensued with Ranger Oppert with timely and gracious support from Gerald Whittington and ultimately Andrew McWilliams stayed late and got us to a final deal. Once the deal was agreed finance team member Jason Clark was quick, and patiently accommodating a last minute change on my part. Thanks to the great team at Town East Ford. Looking forward to my new truck and my new relationship with this dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By Mike on 11/19/2018 at 9:08 PM.

Just wanted to say a few words about a great experience I had with the purchase of a new truck at Towne East Ford. I had a wonderful experience and was treated great by everyone I came in to contact with. Ranger was a super salesperson and helped me greatly with the help of Andrew. I will certainly come back for my next vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My car buying experience

By Electra on 11/10/2018 at 3:18 AM.

Jesus M and Rico were very attentive and made me belief that they were interesting in me getting a new car of my liking. Although the time I spent there at the dealership (3 to 31/2 hours) I didn’t feel like the time was dragging. Even Jason showed me by his actions that he wanted to help me purchase a car of my liking and within my limited budget. The experience was nice.

I would recommend this dealer.