Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.8  
Service
4.1  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great 2nd experience at Towne Ford

By Ariellep on 5/2/2018 at 7:47 PM.

3 years ago I traded in my Honda Civic for a C-Max and I had a great experience at that time. They gave me a very fair purchase price and trade in price and it made my experience seamless. When my lease came up on my C-Max, David and Ramsey were very very helpful in choosing my next car and giving me a great lease exchange deal. Jorge really explain paperwork to me which was wonderful and responsible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service from David

By Samefong on 4/30/2018 at 9:17 PM.

I came in with my wife and young son and was quickly greeted by David. He was very professional and worked with us on the car we wanted with a great trade in value for our car as well. I would recommend David and would 100% be going back for future purchases. Bottom line. Great guy, no games, sold customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Approachable & informative

By Surprised on 4/22/2018 at 12:32 AM.

Was in “educate myself” mode, so appreciated the time & patience. Did not expect to buy a car today - But carpe diem - David found the perfect car for us!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Mentos1903 on 4/13/2018 at 11:36 PM.

I stopped in at Ford in Redwood City looking to upgrade my mustang. When I first walked in David had greated me at the door right away. Which I have to give it to him had never had this good of service in a dealer ship! Told him what I was looking for and just in few mins we were all ready in a car test driving. He found the best car that fit me and my expectations! Was straight on point. In few hours I was out of the door with a smile in my face and with the car of my dreams! Thank you David for all of your help!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By wdwyer on 3/23/2018 at 11:33 PM.

Thank you for the excellent service provided to us by the Towne Ford crew. Jose, Ramzi and Bass were very professional and easy to work with. I highly recommend Towne Ford.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service - Like Family

By JulioEV on 3/31/2018 at 4:14 AM.

I love working with Alex Madero. He is very friendly and always helpful. His approach is welcoming and you will always want to come back to Alex specifically if necessary.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing Ford Focus w/ Kevin

By stefaniesillin on 3/31/2018 at 3:15 AM.

Kevin (and Bass) were extremely helpful during the purchase process of my Ford Focus today. Thank you guys so much for being patient and helping see the sale through.

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

AAA experience

By Jules2018 on 3/28/2018 at 6:45 PM.

Best car buyin experience I have had to date, employees were super helpful, good communication and they all did exactly what they said they would do. I had a trade in and they could the truck I wanted and was delivered in 2 days. The deal only took a little over an hour and half start to finish. Kevin was super easy to work with and helpful all the way through.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kevin and Bass Made Buying my new Ford Fushion a Breeze!

By Faithe on 3/28/2018 at 3:34 AM.

This is the fourth car my family has bought from towne ford and every experience has been amazing. I went in for a car for just myself this time but my boyfriend ended up leaving with one too. Kevin helped me find the perfect car and Bass walked me through every step of the purchasing process making buying the car super easy! They genuinely help you find the car that would best fit your needs and budget. I will definitely continue to recommend towne ford to anyone looking for their next dream vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kevin and Bass are amazing!!

By KP on 3/28/2018 at 3:23 AM.

Kevin and Bass made my car shopping experience absolutely amazing. I was actually there with my girlfriend for her to purchase a car and I ended up walking out with one myself! They found the perfect car for me with everything I wanted. They worked hard to get me a great deal. I would definitely buy from them again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and excellent buying experience

By John G on 3/26/2018 at 10:27 PM.

Ramzi was very helpful with my purchase of a new Focus ST. He even offered my friend and I pizza and soda while we were working out the details. Afterwards we discovered the car I was buying had no floor mats and they ordered them right away and gave me a complimentary detailing at the shop down the street. Bass was also very helpful and got me a great deal on my financing.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience & Friendly Service

By Guillo on 3/25/2018 at 12:34 AM.

I had an easy time working with Adam on my truck purchase. He was helpful, courteous and friendly. Also working with Jorge on the paperwork was a great experience. Highly recommend them and Towne Ford. Thank you guys! Guillermo

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good experiencr

By Verandy on 3/24/2018 at 11:45 PM.

We just leased a ford and the entire process was a very good experience. They spent as much time as we needed to get everything sorted out for us. We can only recommend this service.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Adam Was Great

By ropersdad on 3/20/2018 at 5:01 AM. Helped by Jorge in finance & Kevin on our first visit. We had specific requirements regarding our use of the vehicle and Jorge helped us find the optimum package..

Adam was not your stereotypical car salesman. When he didn't know the answer to our questions he immediately admitted it and researched the answer. He listened to what was important to us in a new car and trade-in and when he presented his recommendation, he provided three alternatives that helped us pick the options that fit our needs. He didn't try to sell us anything... so we felt comfortable working with him to find what was best for us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic

By TheMacksofSunol on 3/17/2018 at 3:19 AM.

Adam was a great help. Best experience ever buying a car! Already had a good finance rate and they got us an even better rate. Thanks Adam!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Exelent

By Fordexp on 3/15/2018 at 12:32 AM.

good service and very kind and great help to get a vehicle that I liked and I convinced for the family a suv very comfortable.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Amazzziinngg job!

By KellyNavarro13 on 3/14/2018 at 4:13 AM.

This was my first official car purchase and I walked out of there with my dream car. Kevin was super helpful from start to finish! I’m so excited to be rolling around in my new car. Definitely go check them out!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfactory

By Ericap on 3/8/2018 at 3:46 AM.

The whole experience was great. Very knowledgeable and helpful in every way. I would recommend this dealership to anyone looking for a new or used car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great price, friendly staff

By Mark on 3/12/2018 at 12:46 AM.

Great price, friendly staff test drive to drive home. Satisfied customer. I would recommend the sales staff and team here at Towne Ford. Positive experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best dealership ever!!

By Repeat Buyer on 3/4/2018 at 3:35 PM. Helped by Barry.

Kevin (sales rep) and Barry (manager) are easy to work with, very professional and they know their product inside and out. They respond to inquiries, answer questions accurately and locate the cars and trucks that I want. This is my third purchase from Towne Ford and it's my go-to Ford dealer. And, their contracting process is as modern as you can get - a big screen built into the desk that efficiently puts everything in front of you for a quick and fast paperwork process. I will continue to be a repeat customer.

I would recommend this dealer.