Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
3  

Dealer Reviews

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Overall Rating

1.3  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price

Dishonest and horribly rude

By SAtider on 7/18/2017 at 6:42 PM.

From the beginning of dealing with this dealership, there were red flags that should have told us to move on. This review is for Frank Friscia, the internet sales person, but Tracie Giusto was extremely rude and haughty as well. Frank was dealing with my wife and son (purchasing a 'new to him' Murano. The car had been brought over from one of their sister locations, so this was the first time my son had been able to see it in person. The first thing my wife and son noticed was the putrid smell of cigarettes emanating from the vehicle when Frank first opened the door. He promptly made some out of context comment about never having a cigarette in the car, when both my wife and son smelled it. They decided to go ahead and go inside to see what type of deal they could work out, and Frank presented them with a worksheet showing totals, fees, etc. as all dealers do. My son, acting on my instruction, made an 'out the door' offer, and Frank's demeanor changed drastically. He scoffed at the offer and made innuendo that they had wasted his time and should never made their own offer on the vehicle. After a few more veiled insults, my wife and son left the dealership and will not return. My suggestion for anyone in the market for a new vehicle is to stay away from Townsend. Apparently they've been taught to lie all you need to to make the sale, and that is no negotiating fairly on the price of a vehicle, but instead trying to shove a price down the customer's throat.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Julianne on 5/5/2017 at 11:10 PM.

Everyone at the dealership was so friendly. Although they did push me to go outside my budget, I am very pleased with my car. I felt like I was valued as a person.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great Service

By ACampos on 4/28/2017 at 4:39 PM.

Friendly sales agents who were patient and willing to help us find the car we wanted. Michael Holifield is a very knowledgeable salesperson and a pleasure to work with, even after the dealership had closed for the day. Mark and Mike Tolbert were very friendly as well. It was a no-hassle experience and we didn't feel pressured. I would definitely return to Townsend for a future car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I would recommend Mark Tolbert and Mike Tolbert to anyone

By jackie58 on 4/27/2017 at 9:02 PM.

Mark and Mike Tolbert are the best. I have bought many cars in my lifetime, but I am here to tell you that those guys were super. I have already recommended them to other possible clients. Thanks a million you guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Michael Lynn and Josh Mays AWESOME

By Cynthia Burrell on 4/19/2017 at 2:15 AM.

I'm a Chevy person but Mike Lynn and Josh Mays. Help me see the light Nissan 4 life. Blessed love you guys Cynthia Burrell

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding, Great Job!!!

By The kicker on 3/31/2017 at 8:05 PM.

Please understand that I do not use a lot of words. Mr. Neal went out of his way to make my wife feel special. When anyone makes an investment of this nature. All they really want is to feel special and know that everything will work for the good. Thank you young man and may the Lord Bless You....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever

By fallen4785 on 3/26/2017 at 6:25 PM.

Sales man Dormain and finance Josh helped me a whole lot they where able to stay within my price range and put me in a vehicle that made me feel comfortable it ment even more to know Dormain came in on his off day to help with the process and helped me through the experience all together I will be returning to purchase my next vehicle with them soon!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Grateful

By mccaagirl on 3/5/2017 at 2:31 PM.

Mrs. Walton, I am the daughter and only child of my dear parents who helped last week. When their 07 ford exployer transmission, went out on them, they had no intentions on buying a new vehicle. Me being the only child, my parents well being at their age is so fragile and dear to me. I'm very protective. But I just want to say thank u for all you've done for them, and helping them purchase their brand new 2017 rouge! God bless you and your staff! I will definitely be back for next vehicle! Sincerely, Shawn McCaa

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Nissan rogue

By Tlacey on 2/28/2017 at 3:17 PM.

Working with Justin Barnett was great. He was very knowledgeable and friendly. We Will definitely go back when shopping for a new vehicle in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

3 years now..

By jfuqua on 2/22/2017 at 4:47 PM.

Jerry and all of the staff in the Tuscaloosa service department go above and beyond to help you. I greatly appreciate all they have done for me over the years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By Jenna on 1/26/2017 at 7:30 PM.

As a first time car buyer I was nervous, but it was great! I would highly recommend this dealership to anyone and everyone. From the price to the customer service everything was great! Phenomenal service!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Waste of my time

By Mahill3 on 12/5/2016 at 3:59 PM.

I came in for a service, scheduled an appointment, dropped the vehicle off on time. You would think that when I arrived three days later the vehicle would be ready to go. I was wrong, this guy looks right at me and tells me they just started. 72 hours after the scheduled appointment time and its not ready. Crazy right. "We will call you when its ready," Jerry tells me. What a waste of time!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly service

By ashbug55 on 10/27/2016 at 4:34 PM.

The Nissan place is great! We loved our car buying experience! Everyone was so nice and Helpful. We love our new car. Thanks everyone for helping us pick the perfect car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest and real

By FlyBama on 9/30/2016 at 2:59 PM.

Aaron made this experience so pleasant. I hate car shopping, all the secret talking and feeling like you're being taken advantage of. Hate it. However, Aaron Camatti was wonderful. He cared about my budget and my needs in our new purchase. My husband had worked with him before when he bought his Frontier. We are now a Nissan family with my Pathfinder. Thank you Aaron. We now have a friend in the car business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 Star Experience

By DawnC on 9/26/2016 at 7:42 PM.

Purchasing from Townsend Nissan was the greatest experience I've had while buying a vehicle. Michael went above and beyond to guarantee satisfaction. I purchased a 2016 Murano and I am very pleased with it. Thank you Michael and Mark for making my purchase great.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The service was perfect!!!

By HappyAKW on 9/10/2016 at 7:31 PM.

Melvin Estrict the salesman was very professional, courteous, and helpful. My experience today with Melvin and Tuscaloosa Nissan was the best experience that I have ever had buying a new car!!!!! I love this place and my new car!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nissian is the BEST!!

By MorganFoster on 9/8/2016 at 4:13 AM.

Mark and Michael were the best . Both of them were very kind and helpful every step of the way, even going the extra mile for me . I'm very grateful to have purchased my car with Townsend Nissan !!!! Nissan is the place to shop they make you feel at home !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Love my Blue Angel Altima

By Scott on 9/3/2016 at 2:27 AM.

I am very pleased with my purchase of a 2016 Nissan Altima. Michael Holifield is a great guy to deal with when you are looking to purchase a vehicle. This is the third new vehicle that I have bought from this dealership in the past year and all from Michael Holifield. He really knows how to put a customer first and get you into the exact vehicle that you want. I highly recommend Townsend Nissan and sales associate Michael Holifield to anyone looking to purchase a new Nissan.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy car buying experience

By Vicki on 9/2/2016 at 11:55 AM.

Michael was awesome and very helpful when it came to purchasing my vehicle. I had been to a couple nissan dealerships and this one was by far the best and they had the color that I wanted.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Love my Rogue!

By BusyLady on 8/16/2016 at 7:59 PM.

I am very happy with the 2015 Nissan Rogue I purchased. Michael and Mark are tough negotiators but we finally made a deal after several hours.

I would recommend this dealer.