Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

One happy customer

By Sonja on 12/17/2017 at 12:18 AM. Helped by Josh Mays.

If you are in the market for a vehicle I highly recommend Townsend Nissan. Friendly and attentive service. I wasn't sure which vehicle I was going to get but with God and a great staff I got the vehicle I truly wanted. The process was easy and quick. Stop by and see Micheal Tolbert and his co-workers and leave with a great vehicle.

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
4   Overall Experience
4   Price

Gave me what I needed AND most of what I wanted‼️

By Aunt on 12/12/2017 at 1:14 AM.

I knew what I wanted, but am realistic enough to know NEED is more important. Arsenio asked questions and listened to what I wanted and presented me with a better option that met my needs and actually gave me many of my WANTS??Listening is STILL very important for sales persons. Thank you Arsenio??🏆

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car buying experience!

By midedman on 12/11/2017 at 6:07 PM.

Honestly, I'd rather have my teeth pulled than deal with car salesman! However, I was in need of a new vehicle. I went to several different dealerships & was basically accosted by them all, until I got to Townsend Nissan. I worked with Arsenio Eatmon this past weekend to purchase my new Rogue & could not be happier with the results. Arsenio was fair, patient (I test drove multiple vehicles), and very personable, never pushy. I got a great deal on a vehicle that I truly love. I highly recommend this dealer, and especially Arsenio!

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Friends, Family & Financed!

By Houston35 on 10/2/2017 at 9:52 PM.

Great people! Honest and upfront! I like dealing with people who shoot your straight! I'm a little bias on my salesperson! He's Great! Feels good to be treated like family by all - Xavier, Mark & BJ! No JUKEing, these guys are great!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you, James Durrett!!!!!!!

By Randy on 9/22/2017 at 4:15 PM.

I want to thank Service Advisor, James Durrett, for his help during our recent ordeal evacuating south Florida due to Hurricane Irma. We evacuated once we saw that as the eye of the hurricane was on a forecasted track right over our home town of Venice, FL. As we headed north, Tuscaloosa, AL was the closest city that we could find that had a hotel room available. After 20 hours on the road due to traffic congestion, we stayed in Tuscaloosa for four days. Once the hurricane had lost its punch and moved north, we planned our return trip to Florida hoping to find gas stations along the way with gas as well as our home intact. As we were loading up all of our valuable possessions, we headed out and then suddenly the 'check engine' light came on in our 2013 Nissan Altima. I immediately took the vehicle to Townsend Nissan and spoke with Service Advisor, James Durrett. and shared our situation with him. He immediately took our vehicle back to the Service Department and within 15 minutes came back with the diagnosis of a sensor needing to be replaced. He replaced the sensor at NO CHARGE as well as NO CHARGE for the labor. He simply explained what was done to correct the situation, gave me my keys and wished me the best of luck on our trip back to south Florida. In our stressful state of mind, James' act of kindness meant so much to us as we had no clue what the next hour or the next day would bring. Thankfully, after a 14 hour drive back to FL, we found minimal damage to our house. This is the kind of EXCELLENT service that we have come to expect from NISSAN, which is the reason we had recently purchased a Nissan Sentra from the Nissan dealership here in Venice, FL. If you live in the Tuscaloosa area, I highly recommend Townsend Nissan as they truly care about you and your vehicle needs. And, again, THANK YOU James Durrett!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing people@

By Sami on 8/23/2017 at 9:10 PM.

All I can say is exceptional service! Sales and service departments second to none! Jonathan in service is the best tech I have ever met!

I would recommend this dealer.

Overall Rating

1.3  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price

Dishonest and horribly rude

By SAtider on 7/18/2017 at 6:42 PM.

From the beginning of dealing with this dealership, there were red flags that should have told us to move on. This review is for Frank Friscia, the internet sales person, but Tracie Giusto was extremely rude and haughty as well. Frank was dealing with my wife and son (purchasing a 'new to him' Murano. The car had been brought over from one of their sister locations, so this was the first time my son had been able to see it in person. The first thing my wife and son noticed was the putrid smell of cigarettes emanating from the vehicle when Frank first opened the door. He promptly made some out of context comment about never having a cigarette in the car, when both my wife and son smelled it. They decided to go ahead and go inside to see what type of deal they could work out, and Frank presented them with a worksheet showing totals, fees, etc. as all dealers do. My son, acting on my instruction, made an 'out the door' offer, and Frank's demeanor changed drastically. He scoffed at the offer and made innuendo that they had wasted his time and should never made their own offer on the vehicle. After a few more veiled insults, my wife and son left the dealership and will not return. My suggestion for anyone in the market for a new vehicle is to stay away from Townsend. Apparently they've been taught to lie all you need to to make the sale, and that is no negotiating fairly on the price of a vehicle, but instead trying to shove a price down the customer's throat.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service

By Julianne on 5/5/2017 at 11:10 PM.

Everyone at the dealership was so friendly. Although they did push me to go outside my budget, I am very pleased with my car. I felt like I was valued as a person.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Great Service

By ACampos on 4/28/2017 at 4:39 PM.

Friendly sales agents who were patient and willing to help us find the car we wanted. Michael Holifield is a very knowledgeable salesperson and a pleasure to work with, even after the dealership had closed for the day. Mark and Mike Tolbert were very friendly as well. It was a no-hassle experience and we didn't feel pressured. I would definitely return to Townsend for a future car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I would recommend Mark Tolbert and Mike Tolbert to anyone

By jackie58 on 4/27/2017 at 9:02 PM.

Mark and Mike Tolbert are the best. I have bought many cars in my lifetime, but I am here to tell you that those guys were super. I have already recommended them to other possible clients. Thanks a million you guys.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Michael Lynn and Josh Mays AWESOME

By Cynthia Burrell on 4/19/2017 at 2:15 AM.

I'm a Chevy person but Mike Lynn and Josh Mays. Help me see the light Nissan 4 life. Blessed love you guys Cynthia Burrell

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding, Great Job!!!

By The kicker on 3/31/2017 at 8:05 PM.

Please understand that I do not use a lot of words. Mr. Neal went out of his way to make my wife feel special. When anyone makes an investment of this nature. All they really want is to feel special and know that everything will work for the good. Thank you young man and may the Lord Bless You....

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best experience ever

By fallen4785 on 3/26/2017 at 6:25 PM.

Sales man Dormain and finance Josh helped me a whole lot they where able to stay within my price range and put me in a vehicle that made me feel comfortable it ment even more to know Dormain came in on his off day to help with the process and helped me through the experience all together I will be returning to purchase my next vehicle with them soon!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Grateful

By mccaagirl on 3/5/2017 at 2:31 PM.

Mrs. Walton, I am the daughter and only child of my dear parents who helped last week. When their 07 ford exployer transmission, went out on them, they had no intentions on buying a new vehicle. Me being the only child, my parents well being at their age is so fragile and dear to me. I'm very protective. But I just want to say thank u for all you've done for them, and helping them purchase their brand new 2017 rouge! God bless you and your staff! I will definitely be back for next vehicle! Sincerely, Shawn McCaa

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My Nissan rogue

By Tlacey on 2/28/2017 at 3:17 PM.

Working with Justin Barnett was great. He was very knowledgeable and friendly. We Will definitely go back when shopping for a new vehicle in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

3 years now..

By jfuqua on 2/22/2017 at 4:47 PM.

Jerry and all of the staff in the Tuscaloosa service department go above and beyond to help you. I greatly appreciate all they have done for me over the years.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience!

By Jenna on 1/26/2017 at 7:30 PM.

As a first time car buyer I was nervous, but it was great! I would highly recommend this dealership to anyone and everyone. From the price to the customer service everything was great! Phenomenal service!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Waste of my time

By Mahill3 on 12/5/2016 at 3:59 PM.

I came in for a service, scheduled an appointment, dropped the vehicle off on time. You would think that when I arrived three days later the vehicle would be ready to go. I was wrong, this guy looks right at me and tells me they just started. 72 hours after the scheduled appointment time and its not ready. Crazy right. "We will call you when its ready," Jerry tells me. What a waste of time!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly service

By ashbug55 on 10/27/2016 at 4:34 PM.

The Nissan place is great! We loved our car buying experience! Everyone was so nice and Helpful. We love our new car. Thanks everyone for helping us pick the perfect car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Honest and real

By FlyBama on 9/30/2016 at 2:59 PM.

Aaron made this experience so pleasant. I hate car shopping, all the secret talking and feeling like you're being taken advantage of. Hate it. However, Aaron Camatti was wonderful. He cared about my budget and my needs in our new purchase. My husband had worked with him before when he bought his Frontier. We are now a Nissan family with my Pathfinder. Thank you Aaron. We now have a friend in the car business.

I would recommend this dealer.