Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great, satisfying experience. The staff were excellent.

By DerekJ on 7/1/2018 at 4:03 PM. Helped by Sergio Foti.

I traded in a Mazda Miata and purchased a Toyota C-HR as I have knee problems and my wife hip problems. The staff at Toyota 101 were very helpful and friendly, particularly Sergio Foti the Sales representative. The purchase options were fully explained with no pressure. Once the deal was agreed Sergio took time and patience to explain the numerous technical details and facilities the new car had to offer. It was a great experience and the Dealership is one I would highly recommend.

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

worst repair experience

By camry101 on 4/14/2018 at 11:33 PM. Helped by I don't recall the name.

I gave a one star rating (being generous at that) because I've had the worst repair service experiences with Toyota 101. Most recently (and the last straw) was being told that it would cost around $1000 to repair the AC in my Camry. I went to an independent service center and was told I could get the necessary part from pic and pull for about $15 or $20 and install it myself in about 30 mins. I will never use Toyota 101 service again and I will discourage everyone I know from using them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GREAT SERVICE AND BEST FINANCE DEPARTMENT

By Alexandra Vainer on 1/20/2018 at 2:33 AM.

THIS IS THE 3RD TOYOTA I AM BUYING FROM THIS DEALERSHIP. FINANCE MANAGER BRET CHAN IS THE BEST WITH FINANCING ISSUES AND FRANKIE CHAU IS A SALES PERSON WITH A GREAT CUSTOMER SERVICE.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Chris Hagen - Scammer Specialist

By Thang on 12/31/2017 at 5:48 AM. Helped by Chris Hagen.

We negotiated an out the door price with chris hagen at toyota 101 for $ and drove out here from san jose only to be tricked and manipulated for a price $3,250 over what was agreed with a qoute from his email. This was one of the worst experiences i have ever had and not only that he kept our credit report print out which was suppose to be ours its personal information. I will follow up with a corporate complaint at toyota first thing in the morning We disagreed with his price and he slams his glasses on the table, which was totally unprofessional

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Eagle on 10/7/2017 at 2:09 AM.

Chris is very informative about maintenance of my 2005 Toyota Prius.He informs me of future services and I follow his recommendation explicitly.He keeps my car in tip top shape.He is the greatest. Thanks Le'Jon

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great purchase experience

By testv on 8/31/2017 at 5:29 AM.

Omar was a great help with my purchase of the Sienna, very professional and helpful. I have a nice purchase experience. He gave great recommendations and very quick honest. Couldn't find a better guy to work with! I will definitely buy another car from him (seriously).

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A+ Dealership

By Olgak on 8/25/2017 at 11:10 PM. Helped by George Kreitem.

We compared multiple vehicles on the market, looking for a very specific features - Toyota RAV4, Honda CRV, Subaru Forester, Mazda CX-5 - all reliable and very comparable. I am a hard bargainer (customer from xxxx for some dealerships). I did my homework thoroughly - truecar, Kelly blue book, Costco auto program, craigslist just to name a few. I send an initial quote request online to 10 dealerships (obsessive compulsive personality) in NorCal and SoCal and narrowed it down to 3. By far Toyota 101 stands out. My salesperson, Internet Sales Manager Robert Barcenas, and his director, George Kreitem cut the sale time in half by avoiding going back and force with 'hmmmm, that's already an amazing price'. Within half an hour we bought a Toyota, and got an amazing deal. Thank you Robert and George. We will be back:) Bottom line - GREAT experience with Toyota 101. Professional, great pricing, easy to work with, exceptional customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

A very plansant experience from start to end

By Alex L on 8/25/2017 at 5:55 AM.

I recently purchased a 2017 Toyota Camry from this dealer, not only they offered the best price out of all the dealers I have dealt with, their internet sale manager Jun had explained thoroughly every little detail of the car when we were there for the test drive, my wife is a very price concious person and i have never seen her made a decision so quick when committing to buy this car, I am impressed on how good a salesman Jun is. The overall experience at Toyota 101 is a very plansant one, and I will definitely recommend them to others.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Years Long Excellence in Service and Sales

By Prius Drivers on 8/22/2017 at 3:26 PM.

My friend and I had a "car" project that was needing to be started and completed. She wanted to buy my 2012 Prius that I bought new from Toyota 101, and I wanted to buy a new 2017 Prius. Without any hesitation we went directly to Toyota 101 to discuss the maintenance, service history, and financial payoff of the 2012 Prius. Marcellis Flowers understood immediately how to help us meet our goals. He introduced us to Rich from Service and one of the service crew to discuss the future servicing needs of an older hybrid. My friend was satisfied with their answers and was also impressed that they were willing spend the time discussing with her potential servicing requirements. Because of this my friend will most likely continue the maintenance of the car at Toyota 101. Once everything was resolved with my friend, Marcellis and I focused our attention on the sale of a new 2017 Prius. I already knew what I wanted, however, Marcellis, in his great wisdom, asked me to list what I was not fully satisfied with my current car. Because I was not as comfortable in the seat as I thought I could be, we tested the other options offered in a Prius. Bret Chan in finance remembered me from my last purchase so he helped me speed through the financing experience. Before I could drive off the lot in my new 2017 Prius Marcellis sat with me and went over every safety feature and the new layout of the console. Although my friend and I did not initially expect to spend several hours that day on the "car" project, with the help of the staff at Toyota 101 we met our goals and completed our project in a very timely manner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great car, great price, and great team!!!

By highlander101 on 8/10/2017 at 4:25 PM.

Andy Long and the rest of the team at Toyota 101 were a pleasure to deal with. This was my first Toyota purchase and I was impressed to be in and out in under an hour since we were able to do the whole deal over the phone. Thanks and we'll see you when the lease is up...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent new car buying experience

By vw on 8/4/2017 at 12:33 AM.

I had a great experience buying my first car from Toyota 101 about 10 years ago. I moved out of the area but still came back to buy my brand new RAV-4 from Toyota 101. Again their commitment to service and dedication to getting me what I wanted was beyond what you would expect from a car dealership. They were very patient, helpful and kind. They helped me to understand the whole process and got me a great deal. I cannot say enough great things about Andy Long. He seems to have created an environment at the dealership that puts the buyer first. I highly recommend visiting Andy Long and his team at Toyota 101.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

A very professional Dealer, also good inventory & price!!

By Retired HP Executive on 7/31/2017 at 7:37 PM.

Jun Javier is very professional. He patiently answered questions from my wife and me, and offered additional insights about the car. He basically let the Prius Prime sells itself. I am a Finance Executive who just retired from HP, so I have opportunities to deal with all types of sales people. In my opinion, Jun is one of the BEST! So I bought my Prius Prime from him. Also, Toyota 101's sales office is very clean, and all the sales people are polite and dressed professionally. The time that my wife and I spent at the dealership were quite comfortable, and all my interactions, including with the receptionist, the finance manager, and the sales manager, were all pleasant. I will most certainly come back to purchase my next Toyota. (and will also recommend my friends and colleagues about Toyota 101)

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent new car shopping experience!

By Anthony M on 7/27/2017 at 3:21 PM.

My wife and I purchased a new 2017 Highlander AWD Limited last weekend from Toyota 101. We had shopped around at other Toyota dealerships in the area and worked with salespeople who ranged in disposition from apathetic to rude and insulting. This was not the case at Toyota 101. From start to finish, the shopping and purchasing experience was excellent. On our first visit, we worked with Marcellis in sales and test drove a used Highlander. Even though we were clear we did not intend to buy a car on that visit, Marcellis was friendly, professional, and informative. We learned more in that single test drive than we had visiting two other dealerships and test driving nearly identical cars. When we returned to Toyota 101 the following week, our sales executive, Omar (Marcellis was not available), was friendly, courteous, and knowledgeable about the vehicles we reviewed. At no time did we feel pressure to make a purchasing decision. Omar was genuinely interested in providing us with all of the information we needed to make the right choice. After we selected the car we wanted, we worked with Arnel on the finance team. Similarly, Arnel was polite, courteous and very thorough in his review of the available warranty plans and financing options. I arrived pre-approved with a loan from my bank, but Arnel was able to provide a lower rate through Toyota. In the end, not only was the experience enjoyable, we got a great deal on our purchase and for once in my life I left a car dealership feeling good about the experience and happy to be supporting a business that cares about its customers and works hard every day to provide excellent service. Thank you, Toyota 101 team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New RAV 4 Lease

By CME on 7/26/2017 at 9:44 PM.

I had a great experience at Toyota 101 leasing a new RAV 4. I would not have leased this car if it wasn't for Andy Long's assistance. He is wonderful to work with.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Knowledgeable and helpful, no hard sell.

By Kathy on 7/22/2017 at 2:01 AM.

Our first trip to the dealership we made it clear we were just looking. We test drove a Rav 4, and asked lots of questions. Said we would think about it and come back tomorrow if we were still interested. Came back the following day, test drove the same car, asked more questions and bought the car. Everyone we dealt with was friendly and helpful, especially Marcellis Flowers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quickest car purchase experience

By Nara Harutyunyan on 7/12/2017 at 4:20 PM.

I never thought that I can buy a car so fast. However it is realistic they did very good job and helped me to have my RAV4.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By ringo lam on 7/11/2017 at 3:19 PM.

I went to other Toyota dealership and then on one welcome me at all. Andy Long is super manager to welcome me at Toyota 101 . He introduced Marcellis to me. Marcellis provided excellent service and well knowledge of Rav4. I definitely will recommend friends to Andy and Marcellis for buying Toyota,

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Quickest car purchase experience

By Steve888 on 7/10/2017 at 3:58 AM. Helped by Chris Hagan.

Minutes after truecar inquiry, Chris, who is in charge of internet sales, contacted us and finished car selection and pricing within minutes. When we arrived at the dealership, he helped us go through paperworks quickly. All in all, this is a pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Great Car Buying Experience

By Berto on 7/2/2017 at 12:50 PM.

The service was excellent. We had rented a Rav4 Hybrid from Toyota 101 for a driving vacation and fell in love with it. My wife and I decided to purchase one. Toyota 101 provided us with the model we wanted and Interior color my wife so desired, all hassle free. I felt we got a great price and we did initial purchasing from the comfort of our home. Andy Long communicated with us by phone and email and found us the car we so wanted. Arnel Leyco made the paper work such an easy process. Marcellis Flowers gave a great orientation of the features of our car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Professional and courteous

By James on 6/28/2017 at 5:57 AM.

Andy is very professional and courteous, helping us seal a deal for a new car. He is willing to listen to and respect our counter offer without giving us any negative feeling of being put down.

I would recommend this dealer.