Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.6  
Quality of Work
4.8  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Pleasant Experience

By DC on 12/16/2018 at 7:24 PM.

This is where I have purchased all four of my Toyotas I have owned over the past two + decades, and I always service them here as well. The service is efficient, convenient, and when I have to wait for my car during the service appointment, they have really made some great improvements to the waiting area, and it is actually a pleasant experience. Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Redwood City Toyota is great!!

By maravedi84 on 12/16/2018 at 5:47 PM. Helped by Guillermo.

People are nice, service is fast. So far of all the Toyota dealers I have been to this one is in the top three! Great teamwork and service at Redwood City Toyota. Thank you all who work there!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Friendly staff and good mechanical work in timely manner

By Priuslady on 12/16/2018 at 4:29 AM. Helped by Lupe.

I appreciated having a ride home and a ride back to get my car. I gave it only 5 Stars because I had to wait two hours for my return ride back to Toyota to get my car.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service at Toyota 101

By RSWCPA on 12/15/2018 at 6:10 PM.

Eric and Chris are the best! Always take good care of my car and respect my time and budget. Never walk away feeling I’ve been manipulated into paying for unneeded service. 200k miles on my RAV4! I know it’s hard, but may want to encourage cashiers to smile occasionally.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Service department was great. Wait for shuttle not as good.

By Roger M on 12/14/2018 at 6:25 AM. Helped by Guillermo.

25,000 mile service for my Sienna was great. However, the wait for the shuttle to return home was an hour for one customer, a half hour for me. The shuttle driver was courteous and professional for the ride home.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By VONBYERS on 12/13/2018 at 6:26 PM.

My car was serviced in about an hour. Denny was great! The waiting room was clean and comfortable and there was a large television to watch witch cast of the short wait quickly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good service experience at Toyota 101

By CHUCK63 on 12/13/2018 at 5:14 PM.

Mr. Strange told me what was going to be done to my car and kept me informed of the progress. That was much appreciated. Thank you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Worth the drive for great & reasonably priced service

By ShariMV on 12/12/2018 at 6:33 AM.

I live in Mountain View and drive up to Redwood City to have my Prius serviced. I bought the car from Jun Javier (the BEST) and in all the years I've gone there, I have been treated fairly, courteously and with a very friendly attitude. For service, I just wait in their lounge and catch up on my computer with their wifi, though they have a shuttle available if you want to go elsewhere. They have never tried to up-sell me for any additional service, nor have they been anything but above board and honest. I wouldn't go anywhere else!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

***********

By MarcB on 12/12/2018 at 4:48 AM.

Excellent experience as always at Toyota 101. Great service and sales departments. Denny in service top notch. Nauroze in sales’ knowledge and professionalism is exceptional. Zam in sales was extremely helpful. Great team. I would strongly recommend them and Toyota 101

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

On tie service

By WILLIE17 on 12/11/2018 at 5:32 PM.

I had a very good experience with the service dept at Toyota 101. Drop off was easy, I was offered a shuttle to take me to work and the car was ready an hour before the schedule time. I will be back for my cars next service.

I would recommend this dealer.

Overall Rating

4.6  

4   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

you d ok good work, but why does it take 2 hours to do a job

By GWINKLER2 on 12/11/2018 at 5:14 PM.

Why does it take 2 hours to do a job that is about half your hourly rate, especially with an appointment $65 for 6 month service

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice, Fast, Easy

By gabriela1234 on 12/10/2018 at 6:21 PM.

We worked with John Kim and he helped me and my fiancee go through the entire process of purchasing our new Prius prime. He made the process easy. My fiancee and I had a great experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super fast work!

By estherh on 12/9/2018 at 9:08 PM. Helped by Lupe, Rich.

My battery died mid-afternoon on Sat. After getting it jumped, called and they said "bring it in, we'll likely do it Monday". Brought it in and actually drove away before closing on Sat with new battery! Whew!!! Great job all!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast and Easy

By SSILLYSYL on 12/8/2018 at 5:21 PM.

We found the car we were looking for online, called Adam to confirm all the car details and the walk out price, showed up with a check and walked out the door. It doesn’t get much easier than that! Toyota 101’s prices are way more competitive than the “Simple Pricing” dealerships and are will to negotiate an even better deal on some add ons. I highly recommend Toyota 101.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Great service.

By ROHE248 on 12/7/2018 at 9:52 PM.

Once again Denny abd tge rest of the staff at Toyota 101 were fabulous. Fast and courteous. Thanks guys! Price high but I’m good with service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Corolla on 06November 2018

By Gail Oba on 12/7/2018 at 5:39 PM.

Denny Stange carefully reviews my auto history to keep Service updated to keep 2004 running top shape thanks, always recommends maintenance options and due dates

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Absolutely seamless experience

By FUTORNICK on 12/7/2018 at 5:22 PM.

Best car buying experience I’ve had. Adam was a thoroughly professional, courteous and knowledgeable salesperson. He was prepared for our transaction, did it speedily and met my price expectation. I can’t imagine anyone doing it better. Likewise Lubo in finance who was also helpful and professional. The entire experience from walking in to walking out took 48 minutes which has to be close to a record.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By joe-canas on 12/7/2018 at 4:25 PM. Helped by Denny.

My 20K service + factory recall fix (wiring issue) were completed quickly. Everyone was friendly and professional, as always, at each stage of my visit. Great team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Consistently Good Service

By joanmarshal on 12/6/2018 at 10:00 PM.

I've been taking my Corolla to Toyota 101 for many years and have always had consistently good service. Their record keeping is reliable. They've kept my 2004 running smooth!

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Seems knowledgeable, but mixed input

By dom_fung on 12/6/2018 at 7:57 PM. Helped by Denny, Kyle, Kayla.

I showed up at 2pm for a scheduled appointment, but staff told me he cannot finish by 6pm for pickup the same day. If that is the case, the shop should not be taking appointments at 2pm. Kind of frustrating to start. Price estimate before the service and the actual bill is off by 20%. But overall I think the service is fairly priced. One staff said work would take two days and one said one. Actually turned out to be one. I don't know if the first staff is trying to have me rent their car for another day, or the second staff is rushing the work. When recommending an extra maintenance service, cannot clearly explain to me the ramification of not doing the work. But he did explain clearly on one other service, which I appreciate. Mechanic offered to walk me thru what he did during pickup so that is nice. Rental car is clean and decently price.

I would recommend this dealer.