Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.7  
Friendliness
4.8  
Overall Experience
4.6  
Price
4.6  
Quality of Work
4.7  
Service
4.9  

Dealer Reviews

Show:  

Overall Rating

3.0  

5   Friendliness
1   Overall Experience
3   Price

Typical Used car Dealership of the 1970's

By bikinaz on 9/29/2018 at 3:53 PM. Helped by Marcella, Twan, Jesse, and a few I don't remember.

When you think of a nightmare in plaid pants and a green sport coat, think of Boerne Toyota. This dealership is the epitome and lofty goal that any shady used car dealership strives to be. They will put an inquiry on your credit, agree to price and terms, and then realizing they might have a “sucker” out on the lot looking at the same car, will then refuse to sell you the car. If you like good old fashion greasy, mustached, and dishonest, car dealers this is the place for you!

I would not recommend this dealer.

Overall Rating

3.2  

1   Customer Service
5   Friendliness
1   Overall Experience
4   Price
5   Quality of Work

Credit check

By dave123 on 9/7/2018 at 12:40 AM. Helped by I don't know.

I brought a car at the beginning of the month and drove it home everything was ok until 13 days later Toyota of Borne decide to run my credit check again with out my permission, for no reason. I have try to call them and ask why and no response, I try talk to the credit bureau what it and no luck. And I would not recommend buying from them.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Didn’t honor deal

By Sweetangel on 8/16/2018 at 2:24 PM. Helped by Meredith and two other managers.

1st call was made 9/13/18. Spoke to Meredith who does car sales. Let her know that I was interested on making an offer for $15,000 cash out the door on the 2017 Kia Sedona LX which was priced at $17,493. Let her know that I was looking at this Kia Sedona and a Nissan Quest at another dealership which also was a great deal to pass. Asked her if she can contact her Finance Manager and if they would be willing to take that offer. She got back at me and said that the manager had said yes. I told her I would be able to go by but I also wanted to know what the extended warranty looked like for that vehicle. Said that the manager is supposed to contact me to let me know about the warranty. Second day, 9/14/18, called the dealership, spoke to Meredith and said she let her manager know about the warranty and they would call me back. Never heard back from anyone so I decided to leave a message on his machine. Manager called me back after a message was left on his voicemail after not hearing back for almost a day. Spoke to Aman and he said I would have to go in and talk about the warranty since they had many of them on hand. That was understandable. 9/15/18 I called in the morning asking to talk to Meredith. Got a hold of her and let her know that I wanted to purchase the vehicle but I couldn’t drive all the way over there because I had no one to take with me to bring the new vehicle back and drive my own vehicle as well. Asked if they could drop it off and she said that they could work it out. I also asked that since I was paying cash if she could drop it off and bring all the paperwork with her and I could sign all the paperwork here. She said that I would have to drive up there because she would have to scan, make copies and have me sign documents. Not sure why all this would be needed if I was paying cash. That seemed fishy! I specifically told her that all I had was the $15,000 cash only and that was my offer. She said yes that’s fine. I decided to drive the 3 hours to the dealership because I was so excited about the offer. Got to the dealership and everything went down hill from there. Met Meredith and test drove the vehicle around the dealership and let her know that I was ready to take it. She then said “I will have to talk to the manager to see if the $15,000 is okay.” At that point, I really wasn’t sure if I had heard right. She then asked if I wanted to look at another vehicle. Let her known that I was only interested on the Kia. That was the whole reason I drove the 3 hours to the dealership. She then said again “let me talk to the manager to see if the $15,000 is okay.” At that point I already knew that nothing that was told to me at this point was true. Anything just to get me into the dealership and make me buy another vehicle that I didn’t want. Spoke to two different managers and told them the situation, and both of them said that they couldn’t work with those numbers. The last manager told me that one of the other managers by mistake gave her the wrong numbers and they couldn't honor the offer because they wouldn’t be able to make money on it. That was the excuse for the whole cover up. I know that was a lie!! There is no excuse for dishonesty! My whole day was consumed for this transaction. Drove 7 hours including to the bank and traffic, spent a whole tank of gas, put extra miles on my car, no car was brought with me and called the other dealership about the Nissan Quest and they had just sold the vehicle that day. Seems like the only one that ended up losing in this whole deal was me!!! The managers didn’t even offer to refill my tank of gas for driving all that way. That was the least they could’ve done!! But again, wasn’t expected since they would probably lose out on money for gas too!! Never again am I going here!! I would love to have the owners email address to let him know the kind of people working there. Oh and having someone from the company posting a “sorry message” to this message still doesn’t make a difference to the horrible experience I had.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Dealership

By Newcar on 8/7/2018 at 3:27 PM. Helped by Joseph.

Excellent sales & service. I would highly recommend. My wife and I could have not had a better experience. We love our new Camry. Total experience was excellent!

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Don't go here.

By Thatguy83 on 8/3/2018 at 8:11 PM. Helped by Rici.

Tried to buy a car had it for a week and they told me the intrest rate was going to go from 4.6% th 12.9% so I took the car back. Never trust car salesman or finance officers nothing scammer.

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
2   Friendliness
1   Overall Experience
4   Price
1   Quality of Work

Customers are Insignificant

By Christopher on 6/9/2018 at 9:33 AM. Helped by John David Kitches, unable to recall arching gentleman's name.

The salesman with whom we were working was very good. As I apologized throughout the process for my apprehension, he repeatedly reminded me that I was embarking upon a big purchase and it was my money to spend. Having conceded a $1000.00 another gentleman came back to advise we must add $500.00. Reminding him we were already over our intended budget, we would think about it that night and return in the morning dependent upon our decision. The gentleman went back to an office only to return stating, per the GM, if we walked out tonight the deal would be "off the table." While such a purchase may be small change to many who walk through the doors of Toyota of Boerne, in an instant I realized that I was being pressured into making an immediate decision and that the GM and salesman had conflicting ideas about the size and commitment of such a purchase and how I should decide to spend my money. Had the GM simply stated the deal may not be available the following morning versus trying to strong arm me I would have taken the risk understanding nothing had been written in stone. The experience, in a flash, went from best to worst as the boss man demonstrated a failed attempt of force and failed to advise operational policy in a non-threatening manner.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service from start to finish!

By Jam on 5/30/2018 at 11:56 PM. Helped by John David kitchen.

Presentation, delivery, and explanation of exterior and interior of vehicle the best I’ve ever experienced. Sales person delivered Outstanding customer service with a smile from start to end. Definitely a dealership I will return to in the future!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Toyotatundrahappy on 5/8/2018 at 4:19 PM. Helped by Colin.

The customer service was great! We went in with an amount we wanted to pay and a deal was met fast. I will be returning

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Out of Town. Needed Help. They Delivered.

By Richard Dean Bowers on 3/16/2018 at 1:29 PM. Helped by Scott King.

Family and I were nearby while out on vacation. I had trouble with my truck and stopped in to see about help. I drive an older, classic, LX450 (one of several Toyota/Land Cruisers I own and have owned). Even though they were busy and it was inconvenient for them, they helped me out all the way. They even got me setup with Enterprise for a rental. This dealership is top notch and provides excellent service to a loyal Toyota owner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Service

By Boerne V on 1/17/2018 at 6:52 PM. Helped by Forgot his name.

Boerne Toyota provides quick, reasonably priced and professional service. I have used them for over six years and continue to be pleased with their responsiveness and service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By CamP on 1/8/2018 at 7:23 PM. Helped by Bobby Jennings.

I couldn't ask for better care for my car or for myself while I am waiting for service. Highly recommended and trusted. Great service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great!!!!

By Tundra20 on 1/3/2018 at 4:56 AM. Helped by Ellis Lamb/Chris Perez.

They were very helpful and stayed with you until the deal gets done. They’re willing to work with you until you were satisfy with the deal.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

It was a great experience

By Cesar on 1/5/2018 at 3:09 AM. Helped by Ricky Silva.

It was a pleasure buying a vehicle from your dealer, the customer service, friendliness, everything was above my expectations. Thanks for making this transaction easy.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Yeah very satisfied, I would definitely recommend this place

By Yota on 12/16/2017 at 8:16 PM. Helped by Mark Herrera, Jose Perez.

Overall great experience love the people I worked with. Will definitely return in the future. Highly recommend this place. We’ve been long time Toyota buyers, so this was pretty easy. Mark Herrera and Jose Perez we’re great salesman to work with

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tundra Purchasr

By Remirun on 12/8/2017 at 3:46 PM. Helped by Nate Akalu.

I recently purchased a 2018 Tundra from Toyota of Boerne. My experience from start to drive out could not have been better. Best car buying experience I have ever had My salesman, Nate Akalu, was superb. Very knowledgeable on every aspect of the Tundra He was very patient and seemed to enjoy pointing out the various features of the Tundra I could not recommend Toyota of Boerne more Excellent dealership. And Nate was the best

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Service Department

By Puma33 on 12/5/2017 at 10:26 PM. Helped by Drew Service manger, Caroline Customer services.

SERVICE DEPARTMENT I am very unsatisfied and disappointed with my recent experience with Toyota of Boerne. I drove a total of 132 miles to check out a 2016 Voltswagon Passat, 2 days of owning the car I have come to find out that the Rotors were grooved in and my alignment was completely off. So the next day I drove another total of 132 miles to see if this issue could be resolved. The car was shaking so badly my hands would vibrate on the steering wheel and the gas paddle, also my stopping time was effected by this. The Sales manager told me he did not know how this was over looked and the Service Manger said the something. The Service manger told me it was their fault for over looking this issue and told me they would take care of it. They gave me a rental and I returned the next day traveling 66 miles, Missing Classes and MY MILITARY TRAINING to take care of the issue. When I looked over the car I noticed the Rear Rotors weren't even touched. When I asked about this the Service manger told me it was not a safety issue and doesn't effect the cars driving. I argued with the sales manger for about an hour and no dice. They did half the job and told me it was "NOT profitable" for them to spend one more hour to fix what they missed in the first place and deemed not a safety issue!! I understand that your techs don't deem this a safety issue but it's now become a customer service, or lack thereof, issue. Your techs overlooked the issue from the beginning then half assed the repair doing only the bare minimum and not correcting the entire issue. I expected more from a large dealership with such a reputation. This was my first and definitely my last experience with this company. And as a lifetime local resident and Army Veteran, I can assure you that my friends, family, and social network will be warned about the shortcomings of your Service department.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My New Sequoia 2018

By Sequoia2018 on 11/30/2017 at 5:48 PM. Helped by Erik Elzidondo, Colin, Lynn Crawford, and Ferman Mancias.

My Salesman was Erik Elzidondo and I wanted a Sequoia with Black interior. He was very patient and touched bases with me every 3 - 4 months to let me know what was available. He called me about 3 weeks ago and told me that the Sequioa Sport model was available and they could order me one. I went in and they assigned me Colin as Erik wad with another customer. Colin showed me what wad on the lot and when Erik finished with the other customer her came over and we ordered the Sports model. I called Erik last Saturday, told him I wanted the Blue Sequioa Limited, weren't in Tuesday and picked it up. I enjoyed working with Erik, he did not try to force a car on me. I will work with him when I am using the dealership and will refer anyone I know, who show interest in purchasing a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service Department

By David Cortez on 11/15/2017 at 5:57 PM. Helped by Ron.

I have been taking my 2017 Toyota Tundra for service and have received exceptional service every time. I will strongly recommend this dealer to friends and relatives!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By Bluejack1151 on 11/1/2017 at 2:39 PM. Helped by Ron.

From the greeting as i rolled up, to the communiques and updates texted, i am pleased. Service was appreciated and timely. Thank you Toyota of Boerne.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Used Toyota Rav4

By Txlover on 10/26/2017 at 9:22 PM. Helped by Sam.

I had found a used Toyota Rav4 online for our daughter as her old one had been totaled. On the way up our salesman called to advise TOB was not keeping the vehicle as it was not up to their standards but they had another one come in the day before I might be interested in. It was above my price range but he assured me they would work with us. We left with what we felt was a very good deal on a better vehicle. Although the process was very long like all dealerships our car had not been detailed so they detailed it for us before we picked it up. Weren't happy with the unseen parts of the detailing so the manager gave us complimentary detailing the next time we came in. We bought the extended warranty so our oil changes are free and we have to say we have NEVER been treated this well at a dealership. They go above and beyond in courtesy and service.

I would recommend this dealer.