Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Killeen Toyota sets the bar on sales and service!

By John3:16 on 3/29/2019 at 4:39 PM. Helped by Bill Clifton.

Been going 40 miles round trip to Killeen Toyota for several years. Best dealership I’ve found in many years. Sales, service and parts personnel are excellent, friendly and trustworthy. Service work is good, competitively prices. Advisors are helpful and work to save me time and money.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank you Toyota of Killeen!

By maryann453 on 3/19/2019 at 8:22 PM.

Thank you Toyota of Killeen! Rocky was extremely attentive and responsive to my needs both on the phone and in person while I was looking for a vehicle. He is the main reason I returned the next day to purchase my Venza. I was mostly shuffled to the side at a different Killeen dealership even though I had an appointment and was prepared and knowledgeable about what I wanted. I attributed their attitude to me being a women shopping by myself. Rocky and the staff at Toyota of Killeen welcomed me with their friendliness and prompt attention and follow up.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied buying experience

By Jacque Foster on 1/20/2019 at 1:41 PM.

Great customer service Awesome sales person clean facilities love the product. Also was fed and met a state Senator. I would be confident to recommend Newton Rose to my friends because of his patient demeanor and product knowledge and ability find the answer to questions asked.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr. Todd is what "right" looks like.

By murvg on 1/15/2019 at 2:03 AM.

It took only one phone call to Mr. Todd in your service dept. to resolve 3 vehicle-related problems. 1) fluid leaking from & puddling under the front of my Tacoma, 2) was scheduled to drive the Tacoma to meet 3 others in Austin w/trailer in tow in 48 hours and 3) no transportation while the truck was being repaired. Although assisting many other customers simultaneously, Mr. Todd confirmed all needed repair parts were on-hand, initiated and relayed multiple progress updates thru-out from the repairing technician in whom he expressed the utmost confidence and also, personally ensured this customer had a ride home from and back to the dealership. As a direct result of Mr. Todd's diligence and skillfulness, 1) the engine's water leak was repaired and now runs even smoother, 2) completed the trip to Austin w/o delaying and 3) was provided courtesy transportation during repairs. Mr. Todd deserves commendation for his dedication to excellence. He is what "right" looks like. Please extend to him every consideration for time-off and cash awards that clearly communicate he is appreciated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Mr. Todd Provides Excellent Customer Service

By murvg on 11/14/2018 at 4:03 PM.

Had the family’s 2 Toyotas serviced recently at Toyota of Killeen and had the pleasure of working with Mr. Todd. Although he was obviously busy with many others, he had our 2 vehicles in-and-out in less than an hour. At the time of drop off, in addition to the periodic servicing, asked him to inspect closely one of the vehicles to identify possible problem areas and any preventive maintenance items that might need attention before taking it on an extended road trip planned in 2019. When picking up the vehicles, Mr. Todd conscientiously delineated problem areas found during vehicle servicing that, although not urgent, would need addressing before the planned road trip at the current rate of wear. Additionally, having worked with Mr. Todd before, he remembered what was important to this specifically customer and insured their accomplishment. Mr. Todd deserves commendation and every consideration for time-off and cash awards, to ensure he knows he is appreciated and as incentive for him to remain there at Toyota of Killeen for many more years to come.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

RAV4 LE

By Cpath on 11/13/2018 at 1:16 PM.

I was highly recommended to you by a friend, who had a great experience working with you several years ago when they purchased their first vehicle and they are still driving the same car ten years later. I wanted to take the time to say thank you for the assistance you gave me as a sales representative in purchasing the Toyota RAV 4 LE. I am truly thankful and satisfied with the car I bought from your dealership. You assisted me very well, with constant contact regarding options for me to select, staying after closed business hours, picking me up from the car rental agency and several other things that made my car buying experience hassle free. I was able to get the right car for me and my profession Again, I want to let you know that I greatly appreciate the effort that you took in giving me great customer service, which is highly appreciated. I will be referring you to anyone looking to purchase to new or used vehicle

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

In and out quick with great service.

By Fonzy6677 on 10/24/2018 at 5:35 PM.

I hadn't planned on actually going through with a trade but I couldn't pass up the rebates and deals. Main reason for trading my 2016 Ram out for a 2018 Nav4 Hybrid was the fuel efficiency. Corey helped me decide to go out of my comfort zone of trucks to the Nav and so far so good.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Bad experience

By Jm1114 on 10/11/2018 at 1:31 PM.

Where to start. I guess first off I worked with with Rocky, dont do it. I was in an accident and my Camry was totalled so I was in the market for a new car. I went in on Friday 6 Oct and I was on a bit of a timeline because the insurance would only pay for the rental until Tuesday 9 Oct. I was looking for a specific car which they "found" for me at a different dealer. I was told they would ship it in and could have it in on Monday. Rocky couldnt be in on Monday for personal reasons so he requested I come in Tuesday. I called Monday night to make sure everything was still on track and that the car was there, I was told yes and it would be. So Tuesday morning I returned my rental and was given a ride to Toyota. When i got there Rocky said he was just "looking for the keys". After sitting around for 30 minutes he finally came back and said the car wasnt there, that the other dealership had sold it. What's so frustrating about it is that obviously they knew, or should of known, the car wasn't there before the day i was supposed to pick it up and they didn't bother to call or look for a different one or anything until i got there. Also frustrating, I had already dropped off my rental because i wastold the night before everything was good to go.absolutly. Absolutely terrible service. So incredibly frustrating. They did nothing to make amends, and strongly recommend going somewhere else if you are in the market. Forgot to mention I even put a deposit down on the car on Friday and we had already figured out all the #s. Guess the deposit meant nothing to the good people at Toyota of Killeen. Go elsewhere

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great

By 1234567 on 10/9/2018 at 7:55 PM.

TJ is easy going and genuine. It was a very pleasant experience to do business with him. if you ever want to have an honest car-buying experience, be sure to seek him out.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Outstanding

By ReaganLiddon on 10/8/2018 at 5:56 PM.

He was very helpful and understanding on what we wanted. And wasn’t one of those pushy sells people. He acted more as a friend which was great! And we left with a great deal and left feeling satisfied and stress free.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service

By Ahmad652 on 10/4/2018 at 1:35 AM. Helped by Jay in finance.

T.J. was extremely friendly, and very helpful. I call and he would answer quick, any questions or anything I needed he was on point with. Great salesman!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service

By Mrsalston84 on 9/29/2018 at 2:26 PM.

This is my third car I have purchased from Toyota of Killeen and every time Leo is the one I go to cause he is always so friendly and nice and works hard to get me what I want and for the price I want. Everyone is nice and they really work with you to make sure you leave happy and with what you want.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Always an amazing buying experience!

By jsscytn on 9/29/2018 at 1:24 AM.

Newton always does an amazing job of doing right by people, making the choice easy, and the hassles minimal. I absolutely love my new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Rav 4 Hybrid

By mahurdis on 9/28/2018 at 7:28 PM.

Easy going and honest salesman, forward and clear works the extra mile especially for those who serve in the armed forces as he is a veteran as well. Could not be happier with the price and attention received and willingness to work with me through an unusual trade in from out of state. Newish to car buying but best experience so far (3rd vehicle 1st new one) but always toyota/scion.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome.

By Hatwigb on 9/20/2018 at 9:57 PM.

Easy to work with, and will give you the pros and even the cons/comparisons from other competitors. For me, Toyota was the way to go this time and satisfaction has set in.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Highlander Purchase

By Juan on 9/20/2018 at 12:06 AM.

Bought a 2018 Highlander. Got a great deal!! No selling pressure at all. Dealer had Highlanders in stock in a variety of colors and options so I was able to find the exact vehicle I was looking for. Ask for Newton.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Rocky is amazing!

By Jnh on 9/18/2018 at 1:36 PM.

The dealership as a whole is great. Rocky in particular is absolutely amazing! He helped my dad and I get the exact vehicle we wanted. There was also no pressure to purchase like there is at other dealerships. All around it was a great experience.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

GREAT EXPERIENCE

By Austin/Chelsey on 9/18/2018 at 1:40 AM.

Newton was a charming person to work with in finding the right car. He was accommodating with finding the car that was right for me. The experience at Toyota was terrific. If you are I need a car; I recommend coming here. I also suggest that you ask for Newton Rose you will not regret it.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Dealership

By Mustang on 9/11/2018 at 2:25 AM.

Great dealership overall. Process was pretty easy and painless. Timothy Jurries was really helpful in setting up the deal for the vehicle I purchased and was very knowledgeable

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Need a car? Ask for newton rose

By togumoro on 9/13/2018 at 9:46 PM.

Had an awesome experience working with Newton rose. He worked with me to get exactly what I wanted. If you are in the area and looking to get a car newton rose is your man.

I would recommend this dealer.