Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.8  
Quality of Work
4.9  
Service
5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service timely friendly

By Easymoney45 on 8/31/2019 at 4:22 PM.

Thank you for being timely courteous and showing customer servce excellence. Good pricing, no haggle, professional in each encounter. Treat customers as each one is a guest

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best buying experience ever!

By K on 8/25/2019 at 5:29 AM. Helped by Dean Sullivan.

I would give more stars if I could. Dean Sullivan at Toyota South made this the least stressful and most enjoyable car buying experience we have ever had. No pressure and simply cared about my family and I and what suited our needs best. I highly recommend Dean Sullivan and the Toyota South team.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Joey Banbel

By Chrislxg on 8/22/2019 at 1:07 PM.

Joey Banbel has been an outstanding leader,friend, and extraordinary person overall. He can cook also. Despite his non-basketball skills, he makes up for that by being a funny dude.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Nice no pressure experience.

By Roy on 8/4/2019 at 1:20 PM.

I found a truck listed through an online page and decided to set up an appointment to see it. I heard back from Amanda very quickly. When I arrived to look at the truck I was greeted by Leo who was very helpful and accommodating. He made the process very easy for me as a buyer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome!

By Melissa on 8/3/2019 at 1:26 PM.

We love this dealership! We have bought numerous vehicles through the Gates Auto groups and are always 100% satisfied. We highly recommend all Gates dealerships. They are friendly, knowledgeable, efficient and provide excellent customer service during and after purchasing.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience

New RAV4 Hybrid

By Rav4 on 7/17/2019 at 1:20 AM. Helped by Dean Sullivan.

Dean Sullivan worked hard to locate my new RAV hybrid a couple of months earlier than I thought I would get delivery! Made the process seamless. Gates Toyota does a reliable professional effort for me again! This is my 6th Toyota. I can recommend this dealership without reservations again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding service

By Dena on 7/14/2019 at 2:11 AM.

I recently purchased my second vehicle from Toyota South. My salesman, Dutch Moore is absolutely awesome! He doesn't pressure me to buy things I don't need, and is extremely nice and easy to work with. I can actually say that I now have a friend that is a car salesman! I have had nothing but good experiences at Toyota South, from the first step into the dealership to the last step out. Kudos to everyone there for their excellent service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying From Family

By jblair113 on 7/6/2019 at 3:35 PM.

Going to Toyota South is like buying from family. They treat customers like you would treat your mother. We usually work with Leo because we’ve established a relationship with him. Whatever is in our best interest is what he advises we do. I’ll keep recommending people buy their cars from Toyota South because I want everyone to receive the family experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional and friendly service

By Jackie on 7/1/2019 at 3:07 PM. Helped by The person who put together the paperwork was also great but I can’t remember his name..

My sales rep Roger Abner looked until he found exactly what I was looking for. He was very courteous and professional throughout the entire experience. He made sure the financing was just right for me. This is the fourth vehicle I have purchased from Toyota South and all have been great vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Straight forward and friendly

By Audrey123 on 6/3/2019 at 8:12 PM.

We saw a car we liked online and made the trip from Lexington to Richmond to check it out. Tommy answered all our questions and got us out the door with the car quickly and painlessly.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome purchasing experience!

By steve m on 5/23/2019 at 7:32 PM.

I just had the most amazing vehicle purchasing experience thanks to the efforts of Leo Aleshire, the Sales Consultant I worked with. I was initially somewhat apprehensive due to the remote nature of the sale(buying a car in KY and shipping it to CT). Leo was so kind and so professional every step of the way! He patiently answered all my questions and effectively resolved any concerns I had brought up. He sent me pictures and video of the vehicle and delivered as promised. Leo even responded to my calls and texts after hours. Toyota South is an amazing dealership with an honest team and I would highly recommend them as a national source for vehicles. The team was great, but Leo was the most exceptional salesman I ever had the pleasure of working with. Thank you for all you help, coordination, thorough documentation management, and for being an honest gentleman. We are so happy!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful

By Bdunn on 5/14/2019 at 8:23 PM.

Everyone was great, no pressure, and happy with my purchase. I would recommend, and go if ever I buy another car. Honest, straight price, and friendly.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Wonderful quick service

By Cindy77 on 5/11/2019 at 9:14 PM.

Joey was great! He even went to a different lot to get the car I wanted. Smoothest experience I’ve ever had buying a car

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Been to a lot dealerships, this is best by far.

By Gotee on 5/8/2019 at 7:33 PM. Helped by Dean Sullivan.

The lot and show room were clean and well maintained. The salesman was very helpful and friendly. He went above and beyond help us. Not pushy or overbearing. The young woman in finance was very nice and helpful also. Everything was up front, no trickery. Highly recommend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

fourth car from Toyota south so far!

By Kentucky49er on 4/26/2019 at 2:03 PM.

Since 2003, I have purchased 4 vehicles from toyota South. The sales and finance staff are polite and knowledgeable, and I would recommend this dealership to anyone looking to purchase a Toyota. Sales Manager Roger Bell and salesman Leo Aleshire worked hard to get us the right car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, friendly experience

By leck80 on 4/21/2019 at 7:45 AM.

Our salesman, Leo, was very helpful and straightforward. He gave us the best deal for us, not the dealership. We walked away with a better car, at a better price. Everyone,overall, at Gates was friendly and super helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Finding the perfect car.

By Pearl, cat lover on 4/16/2019 at 5:37 PM.

I did research to find the car that I wanted before ever going to a dealership. I considered different cars but after talking to my personal mechanic, I took his advice and decided on an Avalon. I had previously owned an Avalon and after 18 years the 2001 Avalon is still purring like a kitten; however I had given it to my sister so I was in the market for a new one. Because I had previously bought a car from the Gates dealership, and so had my husband, that’s where I went to get my new car. I had quotes from other dealerships, but decided to go with a dealership I already knew about. Roger Abner greeted me at Toyota South with a friendly smile and handshake. The car I wanted was not in stock so Roger had Toyota to make me one! Now that is what I call great customer service! Having been a Customer Service Manager for a Fortune 500 company I knew what great service was and I found it in Roger. He got the car I wanted with the color I wanted. He was absolutely wonderful to work with me. The day I bought the car he spent lots of time showing me all the great things this Avalon will do. If anyone is looking for a car, I highly recommend Roger and Toyota South for a car buying experience that is the best ever. My Avalon is awesome and so was the experience I had buying this car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstandingly superb

By BKi on 4/10/2019 at 7:13 PM. Helped by Lance Royalty, Aleisha Mangus, Tyler Lloyd.

It has been my experience with other dealerships that the process is extremely long and stressful. This was not the case with this dealership. Leo, our sales associate, Aleisha the insurance person, and Tyler the finance gentleman were ALL outstanding and made my daughter and I feel very appreciated. It truly was a very pleasant experience and I will always recommend this dealership to anyone looking to buy a vehicle.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Trade in Tahoe to purchase or lease Highlander

By Ballen@beau11 on 3/25/2019 at 12:48 AM.

Very friendly and knowledgeable folks. Never pushy. Very helpful. Leo was awesome to work with. He consistently stayed in touch with me through this process. Gave all details to consider. He was a pleasure.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Purchasing A Toyota with trade in

By Chris.dunn73 on 3/21/2019 at 2:02 PM. Helped by Selena Sales manager.

Purchased a Toyota Tacoma 2016 with my trade in .. Experience was very respectful and courtesy was very imperative to them. I would recommend Toyota South , Richmond, Ky to anyone.

I would recommend this dealer.