Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
4.8  
Friendliness
4.9  
Overall Experience
4.7  
Price
4.6  
Quality of Work
4.8  
Service
4.9  

Dealer Reviews

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Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Just give me the xxxx car!

By JH12345 on 9/12/2017 at 8:03 PM. Helped by Johnny.

I was the world's easiest sell. I came ready to buy a car. For some reason, they seemed so determined to hussle me and make me wait so long that by the time I drove the car off the lot 8 hours after I expressed interest (not an exaggeration), I was sick to my stomach that I allowed it to go that far. Even to this day I regret buying from that dealership. There isn't a single straight shooter there. It's a room full of greasy smile-through-their-teeth hunters who'd sooner stab you in the back than have an honest conversation with you. I myself am in sales and I do well, and to see someone try to run something over on me the way the manager did was sickening. A total circus act, and finding out that the car was from a rental fleet after being told it wasn't only added insult to injury. I'll be kicking myself for a long time for setting foot on that rat dealership.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Quality of Work

Awesome Experience

By Mrs ❤️ Montgomery on 8/22/2017 at 2:11 AM. Helped by Jason Roberts.

Went into Toyota Of Bowie on this past weekend to see if I could get a new car. My Salesman Mr Jason Roberts was exceptional!! From the time I arrived at the dealership until my final steps into financing, he assured me that I was going to be ok. He explained every detail of the sale, from what I could and could not afford being realistic in every aspect. Every question I asked he answered, not just with a short to the point answer, it honest and definitely detailed. My test drive was amazing. Jason explained the entire operation of the vehicle before we left the lot!! When we got back I had made my choice, the Toyota Camray SE!! I was very nervous about the whole new car buying experience but Jason Roberts made it a pleasurable experience. I would definitely recommend this dealership to my family and friends but most of all I would recommend Mr Jason Roberts as their salesman!! Thank You again Jason and Toyota of Bowie

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Deceitful sales tactics

By djurgojr on 7/31/2017 at 3:40 AM. Helped by Kevin Jones, Ken Duckworth.

I found a listing on Toyota of Bowie's website for a late-model used vehicle I was seeking one week ago. Over the past week, both my wife and I made a few different visits to the dealer to inspect and drive the vehicle. We had lengthy conversations with the sales person and the manager; they knew we were interested. At some point over the past few days, the dealer apparently removed the specific identifying information for this vehicle, including pictures, from its website and replaced it with a "generic" listing with a price that was $4,000 higher than what I had relied upon originally. Nobody at the dealership informed us of this development during our visits there this past week, including a visit yesterday, even though they knew we were seriously interested in the vehicle and had seen the original listing online. When I returned today to make a deal to purchase the vehicle, I was told the Internet price upon which I had relied was "a mistake" (even though the original price was absolutely consistent with the advertised prices for the same model offered by other dealerships). The new price was suddenly $4,000 higher. They offered to discount the new price by $3,000 - still $1,000 over the original online price that I was relying upon to negotiate a final deal. I have purchased used (and new) vehicles several times over the years and expect certain sales tactics and "games" that sometimes cross the line of being ethical. But today's shenanigans were simply sad and disgusting. Really impressive, Toyota of Bowie.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

An excellent salesman

By Endy123 on 7/22/2017 at 5:23 PM.

Honest, trustworthy fellow who is ready to go extra mile for the customer. Provided a comfortable environment before my purchase. I will highly recommend Chima Joe to any car buyer in the metro area.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Bad credit but walked out with a car of my choice!

By Amarachi on 6/13/2017 at 1:59 PM. Helped by Uwone Jackson..

I'm new to the states hence it terms of credit its as good as non existent, getting the paper work took forever but yep i walked out of that dealership with my 2016 Camry (FYI 12750miles) It took a while, but Uwone Jackson and his manager made it happen!

I would recommend this dealer.

Overall Rating

4.5  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price

Thank you

By Monic on 6/12/2017 at 12:42 AM. Helped by Ricardo Walters, Fernando.

I went to Toyota to lease Rav4 2017. The service was great. I had a wonderful experience. They were so helpful , friendly. I felt really comfortable and good taken care of . I received email and message after leasing the car cause they wanted to follow up and see if everything is fine and I'm happy with my new car. Special thanks to Mr Ricardo Walters and Mr Fernando.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toyota of Bowie - Great Service!

By La007 on 6/1/2017 at 11:18 PM. Helped by Farnad Shirazi; Fayyaz Khan and Cece.

I recently purchased a 2017 Toyota Camry at Toyota of Bowie and I couldn't be happier. The service and professionalism was great. Thanks to Farnad, Fayyaz and Cece - excellent staff. Rosalind

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Kevon Brooks knows that listening is a great asset!

By AnitaR. on 4/14/2017 at 6:24 PM. Helped by Kevon Brooks.

I was already a Toyota of Bowie, Service Department, satisfied customer. The question became, "Do I keep my good condition "97 Camry with only 91,000+ miles, or do I buy/lease a new car with modern technology?" After doing some research online, and at another brand dealership, I called Toyota of Bowie, New Car Department. Kevon Brooks was very professional from our first telephone conversation to book an appointment. At that appointment, he asked another salesman, Tim White to join us. After a thorough, no pressure meeting, I left with their written down information about each choice which I could study at home to make a decision that fit MY transportation needs. Yesterday, since Kevon was out of town, he had arranged for the closing that was equally low key and very professional. I will miss my 20 year old, low mileage, tan '97 Camry friend, but this red, 2017 Corolla is a winner! Anita R.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Toyota care service

By tjm32 on 4/14/2017 at 5:54 PM. Helped by Service advisor.

I had a not so good experience on my last service here for my 20k mile service. It took unusually long and they were unable to complete the oil change. I expressed my concern to service manager Alex Garcia later that day by phone. He was very apologetic and genuine about wanting to make me happy and remain a customer. He offered to redo the service and provide a loaner car for me to get to work while they serviced my vehicle. I understand mistakes get made but it is nice to know that management will step in to fix the situation and minimize my inconvenience. I'm typically not one to complain, but I could not have asked for a better result from Alex Garcia. For that reason, I'm willing to remain a customer of Toyota of Bowie.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Toyota of Bowie

By Satisfied Senior on 3/6/2017 at 9:13 PM. Helped by Gregory Andre.

Recently, Toyota of Bowie technician(s) repaired my car. Although I arrived earlier than scheduled, I was received warmly and efficiently. My repair was one that required same day fixing, otherwise, I couldn't start my car. Also, I had a time constraint with respect to getting my car back because of an important previous commitment. I am pleased to report that Toyota of Bowie repaired my car and it was available well within my time constraint so that I was able to meet my commitment. I have used Toyota of Bowie service for years and have always been impressed by the overall professionalism of all that I have come in contact with, including the shuttle drivers. I am happy to refer friends and family to them.

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Excellent service by ken duckworth

By Enzo1 on 2/21/2017 at 10:48 PM. Helped by Ken duckworth.

I advice anyone who wanna get a car or resolve any type of problem at this dealership to ask for ken duckworth he is the best , first he helps the customer and treat him very well , he will never let a customer to waist his time , trust me guys he made the impossible to be possible Thank you ken I will never forget what you done to me

I would recommend this dealer.

Overall Rating

3.2  

4   Customer Service
3   Friendliness
3   Overall Experience
3   Price
3   Quality of Work

Cleaning inside out

By Syed on 2/22/2017 at 1:46 PM. Helped by Gregg.

I visited two times to service my new car at 5k and 10k miles. Both the time neither the car was washed nor cleaned inside. This is my one of the main reason to buy the car apart from servicing. Servicing is still very good and I will recommend it. Not an exceptional service! Here is another I almost forgot. During the purchase of my car I requested to install GPS system which was installed by a third party (Bob is the owner). Here is what I did not like. 1. First of all they installed one year old system 2. No detail user guide 3. It kept the last entered address and tried to take me there 4. Upon request Mr. Bob happened to show at my house without letting me know 5. After that visit he neither called or tried to reach me through text. I am not using it for directions but rather my phone. I feel I did mistake asking to install for $1250. I could buy the best GPS within $500. I feel like cheated.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Dealer Retracted price guaranteed

By Lauren01 on 2/1/2017 at 4:35 AM. Helped by Tom and Hess.

I contacted Tom a manager at Toyota of Bowie and negotiated a price over the phone and once he spoke with his general manager he retracted his price. They were extremely rude both he and Mr. Hess the GM and when I arrived at the dealership Hess was extremely rude and inappropriate. After an absurd scene was made the dealership honored the price that they quoted hours later. I was so disgusted that I was willing to go to another dealership and pay more money but my spouse couldn't pass up the offer because it was a steel since they messed up. I personally never received an apology from the GM. I would not recommend anybody buy a car from this place!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Jose Reds was great

By KStone on 1/28/2017 at 4:18 PM. Helped by Lori Parker Tom White.

Jose was excellent! He was polite and knowledgeable about the truck. He is all about customer service and knows what's important to the consumer.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Excellent

By Loyal customer on 1/25/2017 at 4:58 AM. Helped by Edbyn Lopez.

Edbyn Lopez was very professional and knowledgeable. The service area was very clean and well maintained. I will definitely return to the Bowie location for my next service appointment.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Ms. Tee on 1/14/2017 at 9:50 PM.

From the moment I pulled onto the lot to the moment I left, I felt very comfortable and well taken care of. Mr. Jose was very welcoming and took the time to make sure I was more than okay with the decision I was making. We came in close to closing time and he did not rush me into making decisions I would regret later. Ms. Virginia is great, super friendly and helped a lot with selecting the right vehicle. Both are extremely honest, personable and knowledgeable about everything they do. Thank you!

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
3   Quality of Work

Great Service

By cmaclin on 1/4/2017 at 8:22 PM.

I brought my 2010 Toyota Highlander in to find out where water was coming from on my driver side floor. Bob Clodfelter is my service person and he provided me with a free rental. He ordered a specialist to look at my car. I have been a consumer of Toyota of Bowie for years to get my vehicle service and I wouldn't think of going anywhere else. Thanks much!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Pleasant

By Samuel21 on 12/28/2016 at 9:02 PM.

We were welcome as we were family. It was like we were hanging out as a family, but was talking about business which was great. It took absolutely almost no time. It was very much a pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome Customer Service

By CMR on 12/27/2016 at 2:34 AM.

We had previously purchased a vehicle from Toyota of Bowie Salesman, Jose Redd, and had received awesome customer service, so when we were in the market for another Toyota we knew exactly who to call. Once again, Jose Redd treated us with Outstanding Customer Service. I would highly recommend him to everyone in the market for a new or leased vehicle. Great Job Jose!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Customer Service at an All Time HIGH!

By Stephens on 12/16/2016 at 8:11 PM. Helped by German Alfaro.

Mr. German Alfaro! Thanks for being a blessing to me! You are the Best! My Highlander is running Great you kept your word! Thanks again!

I would recommend this dealer.