Dealer 2-Year Rating

Overall Rating

2.5 / 5
Customer Service
2.3  
Friendliness
3.3  
Overall Experience
2.3  
Price
2.7  
Quality of Work
2  
Service
4.6  

Dealer Reviews

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Overall Rating

1.8  

1   Customer Service
4   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

Don't go here! $18K car died in about 30 miles or driving.

By James on 6/12/2019 at 12:42 AM. Helped by Salesman Victor was pleasant..

I purchased a used vehicle from Toyota of Lompoc for $18,146.76. I drove the vehicle for a few days, about 2 trips to and from work, for a total of about 30 miles before the car died. A messaged popped up on the screen that said EV system failure, turn off your engine. When I turned the engine off and back on the check engine light was on. After finding out the local Hyundai dealership didn't have any service availability, I called Toyota of Lompoc to ask what to do. I brought it in and they read the error code and cleared it. At this point they told me this was all they could do, that they couldn't really diagnose or work on hybrid vehicles from other manufacturers. They DID NOT bother to tell me that by clearing the error code they were essentially preventing Hyundai from being able to diagnose it. I had the vehicle towed over 50 miles away to the nearest Hyundai dealership that had availability. It was there that I found out they couldn't read error codes that Toyota of Lompoc had cleared. I picked it back up after they had failed to diagnose it (in large part due to Toyota of Lompoc clearing the error code) and drove it home. It made it that 55 mile trip. The very next day when I was driving home from work, I received the exact same error message and check engine light. This time I was able to get the car in to the local Hyundai dealership after just a couple of days. Their response was that the water/coolant pump for the EV system was no good. The pump at maximum wasn't running up to spec and worse sometimes when they tried turn it on it would completely fail to turn on. The total cost for this fix? Over $1,800 dollars. When I told Toyota of Lompoc about this, their response was...and I am not joking here..."Well we can save you some money if you can bring it into us". They quoted me a cost of $1,400 and offered to pay half, effectively billing me $700. Toyota of Lompoc sold me a broken car and claimed they couldn't even diagnose it much less fix it. They wasted 3 weeks of my life having the car towed all over central California only to then turn around and tell me they actually can work on it. If they are willing to lie or at the very least warp the truth about their ability to work on a vehicle they sold me, why would they not also be willing to bend the truth on the condition of the vehicle when it is sold? What is more likely, that a major component failed with 30 miles of purchase and had never had an error before...or that the component was intermittently failing prior to the sale of the vehicle and the dealership simply cleared the code prior to selling the car (the exact same thing they did when it broke down)?

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Third Car Purchase in 12 years; never a problem!

By Iamdefone on 5/18/2019 at 12:42 AM. Helped by Juan Flores; Michael the Finance Person; plus the others from 7 years ago and 12 years ago,.

Most people will only write a review when they've had a negative experience. As the title says: three cars, three years, never a problem.

I would recommend this dealer.

Overall Rating

1.2  

1   Customer Service
1   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

UNPROFESSIONAL AND RUDE

By lumberjane on 1/19/2018 at 6:52 PM. Helped by Gabriel (who was nice).

Sales staff is very nice and forthcoming. The finance person/sales manager is unprofessional and rude. Our first meeting did not end well as we were fed misinformation and could not agree on a price. He was rude then, but not a big deal. 2 months later we were called by the nice young salesman and was told the car is now being offered at $500 below our requested purchase price. When we went back down to negotiate the same "boss" was there and he was BEYOND unprofessional and extremely rude. We were told - after he eyerolled and was snarky AND BEFORE WE EVEN SPOKE ABOUT PRICING - that the bottom line price for that car was $17,000 plus fees. He said this in a very aggressive manner, hollering from his office! We were told on the phone the price was $16500 AND THE STICKER ON THE CAR SAID $16500! When I told him that, he began a tirade about "WHO PUT THAT ON THE CAR?!!!" Not an "I'm sorry" or "oh, I was wrong". At that point it did not matter as we were already beyond offended and decided we will NEVER buy a car from Lompoc Toyota. Which is a shame since we are all about supporting our local community.

I would not recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Leslieann678 on 2/9/2017 at 9:17 PM. Helped by Chris and Gavin.

Chris was the best. He was very easy going with no pressure and yet he was efficient and worked hard to get me the best deal he could. I was extremely happy with how smoothly the whole process was and would definitely recommend this dealership to anyone! I felt they all treated me honestly and with respect. I love my Prius!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy goining

By Jon on 1/14/2017 at 4:27 PM. Helped by chris pascua and team.

I will be honest when I say I've never been a fan of going to a dealership. I'm just not interested in the back and forth negotiations. Therefore, by the time I'm ready to go to a dealership to purchase a vehicle, I will know exactly what I want and what I will pay. The reason for the long intro is I got to work with Chris Pascua in purchasing my new Highlander. Chris was very polite, but what I respected most was I let him know what I wanted and what I would pay. He spoke with his manager, and while they did not have the car on the lot, they accepted my offer and had the car delivered the very next day. I should add, they accomplished all this about 15 min till closing. BLUF: They respected me and my offer. I got a great deal. The Lompoc dealership may not be eye candy, but the people inside were friendly and will work with you.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By LompocJohn on 1/13/2017 at 6:39 PM. Helped by Chris Pascua.

they were super nice and made buying my new truck easy for me and my sister. They have me a great deal and beat the other dealers in town

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

fell for the old bait and switch

By chefb on 11/25/2015 at 11:30 PM. Helped by David, ted.

Shysters… everyone at this dealership is not to be trusted. I recently purchased a 2016 Tacoma from Lompoc Toyota, and while I love the truck it was the worst car buying experience ever. It started in August when I when I began searching for a new work truck to replace my 92 toyota pickup. After looking at Toyotas website I was contacted by Lompoc Toyota, they seemed nice and helpful and since there the closet dealership to me I drove over to talk about ordering my new truck. I am picky about my vehicles and I know considering the Tacoma’s popularity ordering a vehicle would be the only way to get what I wanted. I 4x4 access cab with the I4 and a 5speed transmission. So on to the first problem in the process of buying my truck, David the salesman who contacted me after building my truck on Toyotas website; meet me with a smile as I stepped onto the lot. He was slightly discouraged by my non willingness to even consider one of the Tacoma’s on the lot but I insisted I wanted what I wanted and nothing less would be acceptable. Once he realized he wouldn’t be earning the commission that day but I was serious about ordering a custom truck he took me into the office to discuss what I wanted. I explained this would be a work vehicle and I wanted as base of a vehicle I could get, the color was not important seeing as he only gave me 3 choices, gray white and silver, any of which would do. To me the important thing was 4x4 4cylinder 5speed access cab. He rattled off the list of options and 1 by 1 I said no to everything then he said well you have to order the access cab with the convince package if you want seat in the back. This sounded strange to me and should have thrown up a red flag, but David was nice and patient so I believed him. Mistake 1 this was a complete bold face lie as I learned later on from Toyota of Santa Maria. So I put down $1000 dollars to order my vehicle which would take at least a month and a half to get as the 2016 weren’t set to begin production for 3 more weeks, but I was fine with that I had my trusty old 92 pickup to keep me working. So a month passes as I eagerly await my trucks arrival, I contact David to see if he has any word on whether or not my truck would be in that month, he told me he would find out in 2 weeks if the truck would come in the first shipment of 2016’s or if I’d have to wait another month for the second shipment. I told him no rush just keep me in the loop so I can put my 92 up for sale once we have and arrival date. No problem David told me, so 2 weeks pass and I drive by the dealership on my way to a job and see a 2016 Tacoma on the lot so I decide on my way home later that day to drop in and see if they knew when my truck would be in. David was not there but the sales manager Ted Kemmet told me David was supposed to call me earlier that day, which he had not (or if he had he hadn’t left me a message) and let me know my truck didn’t come in but they had arranged to trade a vehicle with another local dealership who had gotten the model truck I ordered so my truck would in fact be there in about 2 weeks. Fast forward a week and a half, I receive a text from David stating my truck was on the lot and ready for me to come pickup. I replied and told him I could rush out of work a little early to make it to the dealership before close, but he replied and said he was off work for the day and in class. I told him I could go into work early the next day to be off just in time to make it to the dealership before closing otherwise he’d have to wait until I got back from a trip I was leaving on the following day. He said he would make arrangements for him and the finance person to stay late and take care of things for me before I left town. So the next day I got up early and rushed off to a long day at work finishing up projects before I left on vacation. I finished up just in time to get to the dealership 20 minutes before closing, only to find David busy helping another customer. The sales manager Ted came out of the office and said why don’t you take the truck for a spin I’m sure David will be finished soon. I told Ted I’d rather start the credit app because I needed to get home to pack for my trip, he said sure and commented that I looked exhausted as we walked into the office. I explained it had been a long week getting ready to go on vacation. I finished the credit app and David was still busy so I told Ted that my wife and I were going to take the truck for a spin while he drew up the paperwork. When we pulled back into the dealership David was done with the other customers and waiting in the office. We said hello and sat down, he then handed me the contract to review. I asked him why the payment amount was nearly $50 a month more than he had quoted me when I ordered the vehicle even though they had secured me an APR .6% lower than he estimated at the time of order. Turns out it was because of the $2100 extended warranty they had added to the contract without so much as asking if I was interested in it, once I was provided documentation on the warranty I decided to purchases it. (Second red flag I didn’t pay attention too, shady sales tactics) So I signed the contract and signed a check and the deal was done and I drove home happy. So the next day I leave on my trip. A week later I arrive home and call AAA to insure my fancy new toy, but the trucks so new I the VIN number is not yet in the system so I have to take the truck to the local office with the window sticker and my contract so they can add it to my policy. While sitting at AAA with my insurance agent I read over the window sticker carefully for the first time (it had been folded up and put in the glove box of the truck by the sales man with my owner’s manuals) and I’m shocked to see that there are $889 worth of options installed on the truck I had refused at the time I ordered the truck. As well as a standard equipment option listed on the window sticker that was not installed on the truck. I finished getting the truck insured and went home and first thing sat down and wrote an email to Larry Buchannon the dealerships customer service manager to ask him why I was not informed that the truck they had acquired for me had almost $1000 dollars’ worth of added features I had declined when ordering and why neither the sales manager or the sales person took the time to say the truck we got you isn’t exactly what you ordered it has… But Larry never bothered to answer my email, so next I text David the salesman with the same question, again no response, and I’m starting to get rather upset. Not only did I fall for a bait and switch by these swindlers now they won’t contact me even though the truck they sold me even though it was missing an option the window sticker stated it had. So after another day without response from the customer service rep or the salesman I emailed the sales manager Ted. He’s response came fast and simple as if he was waiting to hear from me. He simply said it was not there job to tell me the truck wasn’t the exactly what I had ordered and I should have looked at the window sticker closer before signing the contract. Completely ignoring my major complaint that the truck was missing an option I had paid for. It took a number of emails for him to finally address the missing option and he stated the inaccurate window sticker was not their fault or responsibility, and I had to take it up with the Toyota USA, and he would do nothing else to assist me. Thankfully Toyota USA has been helpful and is resolving the issue of the missing option, but now I don’t feel comfortable bringing my truck to Toyota of Lompoc to have it serviced and must travel out of my way. Thank You Toyota of Lompoc for you bait and switch, shifty sales tactics, and complete lack of customer service. I hope my story inspires others to go elsewhere to purchase there Toyota vehicle and not get swindled like me. And maybe to pressure the people at Toyota of Lompoc to start doing business in a professional manner.

I would not recommend this dealer.

Overall Rating

1.4  

1   Customer Service
2   Friendliness
1   Overall Experience
2   Price
1   Quality of Work

On June 26th, we spent $500. bucks for 4 tire brake job,...

By CCamposRey on 7/20/2012 at 1:01 AM. Helped by Gerard, Dave, and Larry.

On June 26th, we spent $500. bucks for 4 tire brake job, brake fluid flush and "The Works" inspection & maintenance to get ready for summer vacation/anniversary/birthday trip. They left the lugs nuts so loose on one tire that it almost fell off our vehicle. We had to stop at another Toyota dealer in Carlsbad to get the "clanking metal noise" problem diagnosed and resolved. The Lompoc dealer promised not only reimbursement but a free major maintenance service "to keep our business" but then backed out when we tried to hold them to their promise. Got the run around from the service manager, the Customer Service Manager and the owner and it was only until today, 3 weeks later, the 19th of July, that one decent service rep politely gave us our reimbursement check. But even then, they had me sign a questionable "release from responsibility" before giving me the check. Their incompetence and reckless service could have resulted in a major accident on the freeway. It cost us a $150. hotel room in Carlsbad (not on our itinerary)to have a nearby Toyota dealer diagnose and fix the problem. Totally ruined our anniversary. We will never go there again and will advise all our friends to boycott that dealer and service department due to dangerous mechanical incompetence and rude, unreliable customer service. NEVER AGAIN!

I would not recommend this dealer.