Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.7  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Used car purchase.

By Smarsalis on 3/22/2019 at 3:57 AM.

I went to Toyota Sunnyvale because I previously bought an awesome car from here and knew I would find another winner! Elmer was super helpful and friendly in making my purchase and even gave me a snack! =)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Millis is a great service manager

By CaliGujju on 3/19/2019 at 11:25 PM. Helped by Millis.

I come to Toyota Sunnyvale not because we bought our car here for. Great price but also due to their service advisor Millis. He’s been very helpful, provides a detailed description of the problem and advises on what can result if the issue is not addressed instead of insisting that the repair SHOULD be done. Leaves up to me to decide to make the choice. Just because of advisors like him I do not mind paying the dealer cost for right repairs and would be my #1 choice for the next Toyota purchase.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Purchase of Used Toyota Highlander Limited

By HighlanderGuy on 3/19/2019 at 11:18 PM. Helped by James Tran.

I had a very positive experience at Toyota Sunnyvale. I was researching used Toyota Rav4, 4Runner, and Highlander models, and finally found the right model and color of the Highlander Limited at Toyota Sunnyvale. James Tran took me on a test drive and was very friendly and helpful. He answered all my questions and gave some good advice without any high pressure on buying. Later, when I decided to move forward with the purchase, James was very fast and efficient with the paperwork and along with Bart DiCairano made the process as painless as possible.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toyota Sunnyvale

By Brian on 3/19/2019 at 1:52 PM.

After conducting a nationwide search for a 4Runner Nightshade, I found only three in the combination I was looking for. Luckily for me, one was located at Toyota Sunnyvale. From the initial phone call until I drove off the lot three days later, Amir Kandil handled my requests with professionalism and grace. I look at buying a car as a form of combat, but I was completely disarmed by Amir and his colleagues. There was no drama and no strong-arm tactics, just honest discussion that resulted in me leaving with the deal that I wanted. I enjoyed this experience, and I would recommend Amir and his dealership without any reservations.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Leasing Experience at Toyota Sunnyvale

By Mchandler10 on 3/18/2019 at 4:11 AM.

This past weekend after weeks of research I decided to lease a new 2020 Toyota Corolla. I visited 3 different Toyota dealerships in my area and it wasn't until I was contacted after an inquiry from Edmunds.com that I was connected with Bobby Scott at Toyota Sunnyvale. We spoke on the phone and he heard and understood exactly what I wanted. After our call I arranged to meet at the dealership the following day just to see what my options were. Upon arrival I was greeted by the friendliest front desk staff who called to let Bobby know I was coming upstairs. Once I got off the elevator Bobby was right there waiting for me. We went into his office and discussed options, finances, Corolla trim options etc. He was SO incredibly kind, and funny but most importantly he was genuine ( a rare trait to find at a car dealership). As a young female a car dealership is my worst nightmare as I know I most likely will be taken advantage of due to lack of knowledge... but this could not be more opposite from my experience with Bobby. After minimal back and forth, Bobby and I reached an agreement and I was thrilled!!!!! (Not to mention while he was away working with his manager 4 different sales reps at the dealership stopped in his office to ask if I needed water, coffee etc.) My car had to be delivered to the dealership and I picked it up the next day. I also worked with Marco and Saroyin from Finance and WOW- again such pleasantly surprising service and men! Marco and Saroyin both were also incredibly nice and explained everything to me in grave detail so I knew exactly what I was signing off on, and understood all the Toyota benefits. As a woman, and just a new car buyer in general- from the front desk to drive off I had the most 5 Star, tell all your friends, experience. Bobby Scott and the entire Toyota of Sunnyvale team is my new standard for dealership service. I had 3 other Toyota dealerships within miles of my house, but this one was worth the drive- every time! Do yourself a favor and go see Bobby Scott and team!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent reception, delightful lease experience

By Moha0157 on 3/17/2019 at 7:11 PM.

I contacted several dealerships to purchase an eco-friendly vehicle, including Toyota, Chevy, Honda and Nissan. What I could say is that I assume myself lucky to be talking to Mr Amir Kandil from Toyota Sunnyvale where I truly felt he is at customer side. He provided me a really good offer for the Mirai that I ended up leasing from them. Besides, I went there with my wife and our 15 month-old kid. He was super friendly, took us to a separate room and provided a bag full of toys for our kid so he could be playing while we were going through the lease process. He understood the tightness of our budget and talked to his manager to get some extra incentives for us. He explained everything thoroughly and made the whole process smooth. Highly recommended.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Friendly and nice

By winnie on 3/11/2019 at 2:50 AM.

Very patient to help pick the car and explain the details. Provide good discount and very eager to calculate and show the exact price. Can speak Chinese.

I would recommend this dealer.

Overall Rating

4.3  

5   Friendliness
5   Overall Experience
3   Price

I bought a car that I had leased

By nobby0113 on 3/17/2019 at 12:24 AM.

His service was great. I had no time on weekdays. But he negotiated with his boss and went for a purchase contract on the weekend. I was very grateful to the attitude of him and his boss.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Phenomenal car buying experience!

By Annie B. on 3/17/2019 at 1:07 AM.

After driving my Lexus for 22 years it was time to buy another car. I reached out to an old friend, Elmer Javier. Elmer took the time and patience to review my car preferences and showed me different types of cars. I test drove different models and Elmer answered all of my questions; even if I asked them more than once. My husband arrived later and Elmer was happy to have him test drive the two vehicles that I liked. Once we made the decision to buy, Elmer helped us through the entire process. He introduced us to Amir Ghorbanloo who’s very professional and personable, too. Amir took the time to explain all of the car buying lingo and walked my husband through every single agreement that he signed. Both Elmer and Amir went above and beyond to minimize the stress of buying a car. I love my Avalon and am so happy with the great experience we had working with Elmer and Amir !!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience with James Tran and Toyota Sunnyvale

By Karin Jeffery on 3/16/2019 at 10:28 PM. Helped by Jo the receptionist.

James Tran is honest, kind, trustworthy, and a true pleasure to deal with. We met him last fall when my husband needed a used car. James made the car-buying experience not just painless, but actually pleasant. So when my own car stopped working recently, I contacted Toyota Sunnyvale via their website. James remembered us and called us that same evening. I went to see him the next morning and he magically made all my car stress go away! He took my old car on a trade-in and I got an excellent used car for a very affordable price. I just can't say enough good things about James. We will be his customers for life! Amir Ghorbanloo was also great to deal with; he made the finance paperwork pleasant, easy and painless. Forget all the stereotypes about car dealerships; the staff at Toyota Sunnyvale take all the stress out of dealing with cars!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Martin Tamrazi and Jessica Wilson were fantastic!

By carstuff on 3/16/2019 at 2:52 AM.

I consulted with Martin and Jessica on purchasing a new 2019 Toyota Corolla and they were very helpful regarding my purchase! They were very accommodating!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Great salesmanship

By aaarene21 on 3/11/2019 at 10:17 PM.

My salesman, Fred, was great to work with. He understood what I was looking for and worked hard to produce a really nice car for me. He's friendly and knows his cars. I would highly recommend Fred as your salesman of you want to find the right car for you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Felt like a rockstar!

By Rimpal on 3/14/2019 at 5:33 PM.

Thank you Ahmed for the great service! This was our 1st car from Toyota Sunnyvale and you made this experience unforgettable. Even our kids enjoyed the experience. We're loving our new Mirai :-) Thank you!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch Service from Advisor Bill Moody

By DocTG on 3/14/2019 at 1:31 PM.

I have serviced my Toyota Avalon at Toyota Sunnyvale since I bought the car at the dealership in 2013. For years I have been dealing with Bill Moody as my service advisor. His attention to detail, genuine care for the customer, efficiency, and follow-through are superior to anything I have experienced in the past. Bill makes servicing your car a positive experience. Just for that reason, I will most likely buy my next car from Toyota Sunnyvale again.

I would recommend this dealer.

Overall Rating

4.0  

5   Friendliness
3   Overall Experience

Our experience with Mr Raj George

By musicbuff64 on 3/14/2019 at 3:34 AM.

We were lured to this dealership in search of a pre-owned Toyota Camry. We look at the Toyota Camry that was listed and it didn't meet all of our criterias. While there we had an eye on a Ford Fusion that we were considering. During our visit Raj was an extremely polite and helpful salesperson. We left without test driving any cars that night. A couple of nights later we returned to test drive the Ford Fusion. Once again dealing with Raj. He was patient and listen to our every need. My wife and I finally came to the conclusion that' we really wanted to spend our money on a Toyota Camry. Although we did not buy from Raj or the dealership. We felt our overall experience with Raj personally was great. He is very knowledgeable in his product. Not pushy and we felt that he had our best interest at heart. We would highly recommend him.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

a pleasure to do business

By Happycamper1 on 3/12/2019 at 9:22 PM.

this is my third time at sunnyvale toyota and I am always very impress with their services. Luke Zhang is always professional and he takes care of me from start to finish.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Quality of Work

Excellent Service Advisor Jamie Martinez

By HugoC on 3/12/2019 at 7:22 PM.

Jamie Martinez has made my experience of taking my tuck in a breeze. She listens to your needs and make sure they are address. Highly recommend setting up your appointment with her.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You...

By Doc Hudson on 3/12/2019 at 5:02 PM.

Toyota Sunnyvale was great. Sonny from Service department was awesome helping me out while ordering a replacement part and I ended up paying less than I expected. Thank you for your care and service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Heidi on 3/12/2019 at 4:54 PM.

Mr Luke Zhang took care of my business and he is very welcoming and helpful. Glad to be here and bought my first Toyota. Excellent purchasing experience.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

We check the service for customer.

By Toru Ikemasu on 3/12/2019 at 2:10 AM.

The service is excellent. We want to continue the relationship. And the Manager's explanation of the new car is excellent. We could drive safety. Thanks,

I would recommend this dealer.