Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Very happy buyer

By Happy on 10/17/2018 at 6:25 PM. Helped by Luke Zhang.

Luke Zhang is awesome service! He took care me purchased 2018 Prius Prime Premium from A to Z out the door within couple hours, excellent customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellant Service

By Mom/Daughter on 10/17/2018 at 4:35 PM.

John did an amazing job helping my daughter find a car! He was truly patient, she can be a picky one. He was also knowledgeable and answered our questions thoughtfully! I would definitely use his services again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best Car I've Owned

By Mrniceguy408 on 10/17/2018 at 2:18 PM.

My lifelong dream of owning a Sienna has come true. The wife said any SUV but no van. What can I say? I'm a rebel.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing Car Shopping Experience

By Rafael & Teresa on 10/16/2018 at 6:16 PM.

Luke Zhang, Direct Sales Manager, was very professional, honest and a nonsense person when selling you a car. He facilitated our buy through the Costco program. He was very efficient in his customer service. It was refreshing to see this attitude out of a car's salesman. I highly recommend him if you are in the hunt for a new car. Best, Teresa and Rafael

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience with the great guy

By kbeauty on 10/16/2018 at 4:31 PM.

I had the pleasure working with Sonny. The customer service he showed was great. He was very straight forward and well spoken. An all-around good person, I must say. Thank you for making my experience a good one. Keep it up!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fast response and the Best customer service

By Tom81 on 10/16/2018 at 4:39 AM.

After finding the car throught craiglist, I visited and chatted online at the dealer's website. I specified the VIN# and price to the online rep. The next day I got two emails and a phone message from Praneed. I did all my negotiation through messaging with him. Praneed was extremely helpful, professional and courteous. Everthing is fast and efficient at the dealership. I had a great experience and love my prius prime. Thank you Praneed and Bart.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Price
5   Quality of Work

Customer Service provided by Deniz Llamas

By Futbolero36 on 10/15/2018 at 6:30 PM. Helped by Deniz Llamas.

Deniz Llamas was "extraordinary helpful" during our buying selection process. She makes you feel very comfortable and doesn't induce pressure when trying to select the vehicle of choice. "Gracias Deniz for a great buying experience"

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

BEST SERVICE REPS

By erlen on 10/15/2018 at 6:39 PM.

I ENJOY GOING TO TOYOTA SUNNYVALE ESPECIALLY IF BILL MOODY IS THE REP ON DUTY. HE MAKES ME FEEL CONFIDENT THAT MY CAR WILL BE GIVEN THE BEST ATTENTION AND SERVICE. HE IS VERY CLEAR ABOUT WHAT NEEDS TO BE DONE. I HAVE BEEN GOING TO TOYOTA SUNNYVALE FOR THE LAST 8 YEARS AND IT IS ALWAYS A PLEASANT EXPERIENCE.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying with no pressure

By Alde on 10/12/2018 at 11:50 PM.

I bought a car recently. The sells person Yuliana was great. Very friendly and knowledgeable. She patiently helped us in deciding our best choice. This has been a pleasant experience. I will recommend her with friend and family. Thank you Yuliana!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

First Timer

By Jay lacrosse on 10/11/2018 at 11:40 PM.

Good customer service. They were friendly, helpful, and answered all of my questions. I did not have to wait long for anything. I walked in and drove off.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tacoma 2017

By Tocomaguy on 10/10/2018 at 4:35 AM. Helped by Charles Scheiber.

The truck sold itself, it was the crew working that night that helped me achieve that dream of taking the truck home. Still enjoying it. I want to extent a thank you to the team, for their patience, help and commitment seeing me enjoy the expierence of buying my truck and taking it home that same night.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Chivalry is not dead!

By Farfalla841234 on 10/10/2018 at 4:49 AM.

Just wanted to sent a huge “thank you” to Olivia for taking such good care of us. We came in very last minute and she made it seem like she’d been waiting for us, had the car in and out in a jiffy! Very helpful and super funny! Made us feel like family! Find this fine lady the next time you’re at Toyota!!

I would recommend this dealer.

Overall Rating

4.2  

5   Customer Service
5   Friendliness
4   Overall Experience
3   Price
4   Quality of Work

Great customer service!!

By Fiaui7 on 10/9/2018 at 5:04 PM.

Jessica was amazing. She was honest in her opinions about each car, and encouraged me to make sure I chose what I wanted! I left feeling good. She worked with us on paperwork and getting together the necessary documents no matter how long that took

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Awesome experience

By Rlangga95123 on 10/9/2018 at 3:29 AM.

Delon really was awesome in helping me out. Got the deal I wanted and more. Made my purchase easy and fast. Surely will come here again in the future.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick easy service

By Julio714 on 10/7/2018 at 2:16 PM.

Jaime Martinez was amazing. Got called in for my appointment for an alarm and was given updates until it was finish. Jaime even taught me how to arm my new alarm. Very friendly and professional.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fantastic buying experience with James Tran!

By Marshall on 10/6/2018 at 4:28 AM.

I saw a great deal on a used hybrid Toyota Highlander on the Toyota Sunnyvale website. Because there are very few of these on the used market, particularly with low miles, I immediately emailed and then called the dealership. My phone call was forwarded to James who already was preparing a response to my email. He quickly emailed the Carfax report to me, as it had not yet been posted. Because I had to travel 90 minutes to get to the dealership, James went the extra mile and had the Highlander held for me. Because it was a popular car, he could have easily just as gone with someone who could get there earlier, but he knew that I was serious and kept his commitment. In handling the purchase, he was very professional and did not pressure me to buy anything I didn't need. He also made sure I was happy with the purchase at the end, going through the trouble of obtaining a second key for me and detailed records of the vehicle's inspection report. I've never had a better experience buying a car from a dealer!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Incredible streamlined buying experience with Amir Kandil!

By Peter on 10/4/2018 at 2:33 PM.

Last weekend I went in looking for a used 2017 Highlander and ended up purchasing a brand new 2018 from Amir instead. The price and experience was outstanding. I knew what I wanted and I was in and out and through financing in 2h 30m total. If you've never purchased a new car before, this is a very quick turn-around. I Couldn't be happier. Top marks for everyone there. Peter

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience!

By Firsttimebuyer on 10/3/2018 at 7:13 PM.

Martin went out of his way to explain and accommodate me in purchasing my first new vehicle, and he had a great sense of humor! Wonderful experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stan Woloski gave us excellent service on buying a new car!

By sja on 10/3/2018 at 6:29 PM.

Stan Woloski gave us a great deal on a new 2019 Toyota Sienna XLE and gave us truly exceptional service. He went above and beyond the call of duty to make the process of buying the new car as easy as possible!

I would recommend this dealer.

Overall Rating

4.4  

4   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Exceptional experience !

By Domino, 51100 on 10/3/2018 at 4:48 PM. Helped by Marco.

Buying a car is always exciting and overwhelming at the same time because it's kind of a long process going through the financing options. However, thanks to Yuliana who guided us all along, making our decisions towards our purchase was as easy as it gets. Yuliana is very knowledgeable, professional and courteously friendly. We really felt that we were her only focus and concern, somehow special to her. With Yuliana, we got the feeling that she was not only about selling us a car, but that she wanted us to be satisfied and that she would be still there for us for any kind of questions or concerns we might have in the future and that is priceless. We also met Marco briefly for the trade in of our old Toyota and he was very pleasant to work with as well. We went through the financing paperworks with Ryan Negal (the boring part always), and he also took good care of us. Overall, we received a great service.

I would recommend this dealer.