Dealer 2-Year Rating

Overall Rating

1.7 / 5
Customer Service
1.5  
Friendliness
1.9  
Overall Experience
1.5  
Price
1.9  
Quality of Work
1.7  
Service
1  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Never buy from these dealership

By Kj on 10/18/2019 at 9:19 PM. Helped by Al Ruiz.

Oct 8 2019 I went to Toyota Alvin website and I chat with online and few mins later I got a call from salesman al I ask him what’s best price u can do on the Highlander Xle otd price I got quote from McCall sterling dealership 37600 dollars with msrp value 42157.00 they willing to do it for 37k otd and he said they would give me for 37k otd but never said that msrp value was 39k for that Highlander I stayed on my word when I went I didn’t check properly they had that car in. Cleaning already I told him I would have to leave from there dealership at 2pm but they couldn’t finish up my paperwork Till 2:30 pm I had to pick up son from school so I didn’t check again before I left from there when I check week later it had scratches where you open the drivers door I called them 5 times finally the manager isble came and said I would have to bring my Highlander there and have there people to look at it and then few mins later she called me back n said they can’t fix don’t come. If you people need car don’t get in to there talk n warranty for 100k Get everything in writing these people is not trustworthy they give

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I have nothing good to say about this dealership from...

By Super Unhappy Grandmother on 10/1/2019 at 10:24 PM. Helped by Cowboy.

I have nothing good to say about this dealership from sales, to finance, to service and customer service. I bought a 2019 Toyota Sienna SE in January. I dealt with Cowboy as my salesman and he refused to give me the discounts the dealership gave me for being a repeat customer. The car I wanted they did not have in stock and had to get it from another dealership. Finance refused to give me a copy of the forms I signed that first day and made me put my $10,000. Down that night with no receipt when they got the car in days later a second finance man waited on me and added extra charges on to my financing. When I drove home and looked at the paperwork I saw I did not get my discounts and even worse that is not the car I agreed on the 1st day. CalledCowboy immediately when I got home after picking up my car and Customer service too many times to count never a reply after they told me they would check into it and get back with me. Went back for service and complained in person to Cowboy and finance and they said sorry we can’t help you your paperwork has gone into storage. Cowboy assured me he would get a copy and send it to me. I have never heard a word from them to this day. October 1,2019. I hope that dealership folds up and saves someone else from getting cheated and lied to. Next Toyota I buy will be at Community Toyota in Baytown. I live in Channelview and should have never driven to Alvin looking for a better deal. One upset and taken advantage of lady.

I would not recommend this dealer.

Overall Rating

2.6  

1   Customer Service
3   Friendliness
1   Overall Experience
4   Price
4   Quality of Work

Review of finance dept only

By Unhappy customer on 9/25/2019 at 9:37 PM. Helped by Adam Delagarza, Brian Perez.

The finance dept has made me lose all respect for this dealership. I cancelled my extended warranty 3 months ago and it has not been proved. The loan company (mind you, it's Toyota Financial) have told me on 2 separate time periods that they haven't received any paperwork. Countless calls has been fruitless for the last 3 months. No one calls me back like they said they will. I no longer trust anything they say, especially Adam Delagarza and Brian Perez.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Oil change

By Dallascowboy1968 on 9/9/2019 at 3:10 PM. Helped by James walker.

I had to take my 2019 Toyota Corolla for the 10,000 mile oil change and tire rotation which is free. When they came back and told me my car was ready and they went over my paperwork everything look good to them but I saw they had a check mark on the air filter line and I ask what is this and he said it was dirty and I ask to see the man in charge. Little did they know that the Saturday before I took it in I came to there place and brought a air filter which I put it in my car Sunday and the only place I drove my car was there to get a oil change. The guy look like he swallowed a cat. I told him I wonted to see the man in charge and they open my hood and took the air filter out and he said your right there nothing wrong with this. He said he was going to talk to the man in charge and said nothing to me just walked away As long as my oil change is free but I wouldn’t take it there after these people lying all the time

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Con artist!

By jwalters2011 on 7/20/2019 at 3:21 AM. Helped by Bruno.

Take a trip with me if you will. I have been searching for a while for the perfect truck, I know exactly what I am looking for (Diesel,4x4, leather, etc.) I have searched high and low for a truck that has what I want and is within my price range. Enter, Toyota of Alvin. I pull onto the lot and a young man name Bruno pops up next to my drivers window like a chick-fil-a employee in the drive through line. "Hello sir" he says, "how can I help you today?" I give him the spill or what I am looking for and imagine my surprise when he says.. "I have the truck for you". He takes me to a white Dodge 2500 and says "this is your truck". (Its not black like the ad pictured, Im sure its a stock photo...) $41,000.00 dollar sticker and he says " I can probably do 38". It has everything I want, low miles, great price, all the bells and whistles. At this point I am happier than a fat kid whose mom accidentally put 2 snack packs in his lunchbox. He proceeds to hand me the car fax, no wrecks, came to Houston mid August 2017 from Utah but he swears "It didn't flood during Harvey." I tell him I want to take the truck for 24 hours, take it to have it looked over by some people and have them look it over. "No problem" he says as he hands me the keys. I'm off in this nice truck and I love it, but as I am driving I notice it pulls kinda hard to the right.. Maybe it needs an alignment, no big deal. I pull up to have the truck looked at, and this is where it gets fun. One fender flare is aftermarket, put on with the wrong screws and the paint doesn't match 100%. There's over spray on the frame (which they tried to hide with black spray paint) the door trim, the bed liner all of it. The entire rear half of this truck has been repainted, you can even see inside the doors there are marks the body shop put on the doors to line the gaps. My buddy says "the truck was wrecked 100% but it was put back together very well, the paint guy however was an amateur." He feels confident in the truck none the less and says its structurally sound.. Its not looking good so I decide to make one more stop. I take it to a local upholstery shop and say, "I want you to tell me if this truck has been flooded." 10 minutes and some pretty decent waiting room coffee later, the tech asks me to walk back with him. Behind the door panels there is still water marks all the way around the truck! Under the carpet shows signs of flooding, even inside the glove-box he shows me evidence of water. He looks at me and says.. "This truck was 100% flooded at one point in its life.." I take it back to Toyota of Alvin and tell Bruno, "this isn't the truck for me". Its obviously been wrecked and had water in it". I proceed to show him all of the evidence from my day trip. He tells me "I am gonna make it right, I had no idea it was flooded." I sit and wait at his desk for about 20 minutes and he walks back with a piece of paper with some numbers on it here's where it gets golden: The initial asking price of the truck was $41,000.00. He proceeds to tell me they are going to take $1,000.00 dollars off because it got flooded. (I start laughing uncontrollably) He then proceeds to tell me that they did $6,000.00 worth of repairs to the vehicle that was not on the window sticker bringing the truck to $47,000.00 (minus the 1k for the flood damage 46,000.00 total) They then offer me $5,000.00 less than Texas Direct Auto offered me for my car and tells me the out the door price for this truck is now over $50,000.00!!! My laughter quickly turns to anger, and I tell this guy he has to be joking and that's the most dishonest approach to selling a vehicle I have ever seen. I asked him if the vehicle was never wrecked, why did it need almost 6k in repairs? His answer???? "Well we had to change the oil and stuff". I walk out to leave and notice that to top it all off, my car that I left there overnight now has a flat tire..... Interesting right?? I will never spend a dime with Toyota of Alvin, and I would advise all of you to take caution when looking at a car they are selling or a car that's even driven past their storefront. I have never met a more dishonest car dealership.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Once loyal customer

By Excustomer on 7/17/2019 at 4:41 PM. Helped by Maurice.

Went to Toyota of Alvin for a used car for my granddaughter that was advertised on line for 9400.00 ish internet price. Got there and the sticker price was for 12,500 ish. Took the car (2012 Honda Accord) for a test drive with Maurice. Proceeded to work on a deal. First Maurice stated that the cheapest it could get it to was 13,000 ish and I said WHAT? He stated the priced of 9400. did not include all the things they had to do to the car....WHAT? Then he left and came back and said "Well you won't believe this but the car is being sold to someone elese this very minute and it is being sold to a special finance person and he is paying sticker price and is about to sign the bottom line and has never seen or driven the car. The only way I could beat him is to pay 12,500 plus! WHAT?! All I could say is have a nice day and we walked away stunned. I have been a loyal Toyota of Alvin customer for many years. That loyalty was severed last week. Shame on them. The car is still there for sale and advetised today for 8800. ish. WTH

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Tundra

By Tundra on 7/15/2019 at 8:23 PM. Helped by Cowboy, Robert , Amanda , three others.

Robert sales manager when I came back for the third time did not have time to talk to me gave me another sales person than another one and another one they lie about everything

I would not recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

Worst dealership I have ever set foot in, in over 40 years.

By Skyrunner on 7/12/2019 at 8:10 PM. Helped by Forgot the names, I won't ever set foot there again..

I'll cut the story short, but they basically tried 3 times to add into the math up to $10,000 in "math errors" to the bottom line. Very clever about it, watch them closely, and add up everything before you sign anything. Better yet, just go to an honest dealership - this ain't it. I think I got out of there with a decent deal, but I think they would pick your pocket and rob their own mother if they got the chance.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tough but fair

By Fernando on 6/29/2019 at 12:51 AM. Helped by Al Ruiz and Eric.

Overall a good dealership and my sales person Al Ruiz fought for the deal I wanted. His sales director Eric fought for my business and made it happen. I’m happy to be driving away in my new Tacoma and if you need a new Toyota go see Al or Eric.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

AWFUL PLACE

By xxxnxdxxx on 6/25/2019 at 10:13 PM. Helped by Robert, Eric, Lee.

You all, please, DO NOT go here. It was my first time purchasing a car and they were well aware of that. They took COMPLETE advantage of me in the 5-7 hours spent there. They verbally told me one deal, but ended up charging me for another. By the time the "deal" got down onto paper, there were so many numbers, words, writing, etc, that I was overwhelmed. Shame on me for not knowing better to read and ask every single question that I could think of. I was told I would be paying 46k drive out, but it turns out to be 51k. They used my positive equity (essentially MY MONEY) to work it into this "deal". Five months down the road, I find out that this 4Runner I bought OFF THE SHOW ROOM FLOOR had a leak on it from when THEY installed the roof rack that was already pre-existing when I purchased it. I took my truck back 3 times in the matter of a month and a half. That is another review of its own. We purchased two cars in one night. My brother's car they were so sure had "APEX Security" and that they "could not remove it" from the package because we did not want/need it. So, the deal they made for his Camry, was that we would have APEX Security on it and about 40 miles (because that is what we test drove). My brother wanted red leather seats. They said they found a car identical to what we want/need. It would be in 3-5 business days. Sure! No problem... it came in early... WITH 358 MILES ON IT, a scratch on the bumper, and fingerprints all over. They had the audacity to try and have us drive off the lot with that. xxxx NO... The same car, a couple months later I need to locate it, I call them for the information to be able to set up APEX. The GM of Sales told me... "oh, your car doesn't have APEX because you did not want it." EXCUSE ME?! YOU ALL SOLD ME THE xxxx CAR WITH IT AND TOLD ME I COULD NOT REMOVE IT FROM THE PACKAGE. (Best believe NO money was taken off the deal when they delivered it WITHOUT the APEX). Y'all, I can go on and on with how TERRIBLE this place is. Literally, I will openly give you a call and let you know how ridiculous this place is. They are AWFUL and I will NEVER be back there for ANY reason. Please, please, PLEASE, I am BEGGING YOU, do NOT go to Toyota of Alvin. There are SO MANY wonderful Toyota Dealerships, considering our location. DO NOT GO TO THIS PLACE! DO NOT DO IT. Oh, and don't forget... my BRAND NEW truck off the SHOW ROOM FLOOR had a LEAK in it for FIVE months before it was discovered and "fixed". (Feel free to call me regarding that matter... it went up to Headquarters which was... meh, half help.) Seriously DO NOT GO THERE, Y'ALL! Take it as a warning. It is AWFUL THERE from up top down to the bottom.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

Terrible experience

By bhelms24 on 6/18/2019 at 11:54 PM. Helped by Cowboy.

We have had two terrible experiences while dealing with Toyota of Alvin and specifically their salesman who goes by the name of "Cowboy". We first went to Toyota of Alvin 3 1/2 years ago to lease a car. When working out the deal for the lease, we explained to them that we needed to included extra mileage since we would be using this car to commute to work. They increased the monthly payment which we understood. That lease was due this past February, so we returned to lease another. This is when everything went wrong. We were approached by Cowboy. We told him that we were there to turn in our lease and to lease another. This is when his acting began. He was good... He told us that he could offer us a better deal if we bought a brand new car instead of leasing. If we bought a brand new car, they wouldn't charge us for a couple of scratches on the car that we were turning in and our payments would be lower. We decided to trust him and that was our first mistake. Two weeks later we get a bill from Toyota for the wear on the lease car, and the extra mileage. We tried to call Cowboy back several times to discuss this with him, but he would NEVER return our calls. This is when I decided to call him from a different phone and told the receptionist a different name while pretending to want to talk to Cowboy about buying a car. He answered the call, of course, then I preceded to tell him who I really was. I explained everything to him again, and he knew exactly who I was. He called me by my entire name. He promised to call back after he spoke to his manager, but that never happened. Its been over 2 months since then, and nothing. We have contacted the head of Toyota and they have been very apologetic about how we were treated at this particular dealership. They have had many complaints from Toyota of Alvin. I never write complaints, but I feel very strongly about the shadiness we have experienced with Toyota of Alvin and I want to make sure that others know not to fall for it. We have since bought Toyota's from Maik Haik Toyota in League City and Auto Nation Toyota and they were both AMAZING!!!

I would not recommend this dealer.

Overall Rating

2.2  

1   Customer Service
4   Friendliness
1   Overall Experience
3   Price
2   Quality of Work

Overcharging using the guise of Reconditioning for a CPO

By AARON3 on 5/19/2019 at 6:21 AM. Helped by Micah.

Be very cautious about their fees, especially with used cars. I recently bought a preowned car from this dealership where I negotiated a deal which I felt was a great deal, although assuming the +TTL would assume a couple of hundred for dealer fee's and and of course the sales tax of the car however when it came to signing the documentation with finance I noticed the fee of $1785 for paint and protection which I wasn't told about previously therefore I inquired about the fee and was told it was no longer a paint and protection fee but rather a reconditioning fee for work that was done to the car as a part of their servicing of a used car, mind you the car I was buying was a 2018 car with 17,000 miles one would assume what kind of work would you need?? After my inquiry the sales manager came over and told me how disappointed he was since he would have thought I would be happy with the deal however my point was clear, what is this fee and why should I pay it, and after somewhat of a patronizing conversation from the sales manager he left and I thought to myself this wasn't right and time to leave. After advising the finance person that I have no confidence I decided to leave although the sales person asked if he could help, I mentioned the fee and how unhappy I was, he mentioned he would get it reduced which he did although my $500 which by at this time my energy was somewhat lacking, I thought regardless of the fee the car was great (emotions) kicked in and I proceeded to purchase the car. My advice is, please make sure you're only being charged the TTL (Tax Title and License fees) for which you've agreed and don't trust their sales manager on this aspect. I love the car although that element with this dealership needs some serious work. Kudos to the Sales Rep who intervened to help.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Liars and thieves

By disgusted on 5/9/2019 at 4:58 PM. Helped by Sergio Ortega.

The price on the Apex GPS system changed 3 times before we finally signed all the papers. The F&I person is a lying piece of garbage and general sales manager isn't any better. I'm still waiting for them to cancel the Apex and get the money refunded, 2 weeks after requesting it. I wish there were a state agency I could go to over the crappy way they treat people. So far I've been able to cancel the Gap insurance and maintenance agreement, which only took about 2 dozen phone calls to dead end numbers and hours on hold, and then found tire and wheel coverage is on the contract, which I knew nothing about and would not have purchased. I still don't see it on the contract, so they hid it somewhere. To call them liars and thieves is giving them a big compliment.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Shadiest dealership around! DON’T WASTE YOUR TIME!

By Navasota936 on 4/26/2019 at 3:37 AM. Helped by Alex, Mark.

This place is a Toyota dealership so you wouldn’t think they used sleazy and unethical sales tactics...THEY DO! Toyota should seriously remove their name from such trash. They knew we had driven almost 2 hrs to come look at a vehicle we saw on the internet. Gave us the whole spiel and even test drive it with us THEN told us the price was $2,000 more than the advertised price plus t, t & l?! VERY SKETCHY! Do not trust them at all. Very unprofessional. Very sad that they act that way!

I would not recommend this dealer.

Overall Rating

1.8  

1   Customer Service
3   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Razzle Dazzle and then no follow up

By MoreganK on 3/13/2019 at 1:04 PM. Helped by Bruno.

I recently purchased two vehicles from this dealership, one for me and one for my husband. We were both really excited. We had a really long wait in the dealership (longer than normal). Our sales person was great to us, and Bruno even bought us snacks while we waited for fiance. That part went okay too. Where they lose me and my family from ever shopping with them again, is post-sale. There were issues that came up with my trade-in and I tried on multiple occasions to get someone in finance to call me back. NO ONE EVER DID. The front desk person was telling me always that they're too busy and she assured she'd have someone call. Never. I was dilegent in calling them and was to the point of taking a vacation day from my job so I could go in person to get someone to answer me. My sales person called about a different matter, so I asked him to help me with an update on the status of this trade-in issue, it's a big deal and will affect my credit. He lied. He said they took care of it. 2 weeks later my husband picks up our plates (6 weeks with the new cars) and they're just now dealing with the issue. Now I'm left having to fix my credit with an issue they created by not picking up a xxxx phone and communicating. WORST CAR BUYING EXPERIENCE IN MY LIFE!

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Experience

By Roy C on 3/9/2019 at 11:37 PM. Helped by Other.

Went in to buy a vehicle and was told a price and it was not honored. I went back because they told me a price and it was not honored again. I was told the rebates changed within those 3 days. Was ready to buy and was walked out the door. Could not believe it. Went in a week later and raised the price 1000 dollars.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Awful

By Steven on 3/9/2019 at 7:07 PM. Helped by Drew Branch.

So I had my truck for sale on Craigslist and the Toyota of Alvin dealership called and wanted to buy my truck. I live about 45 minutes away, we set up a time for me to bring the truck over to them, they spent about an hour doing whatever they do and came back with an off, which I accepted. They then went off to do there thing again about 45 minutes later another man shows up to tell that the only person that can write me a check is not there. We sat up a time for Saturday for me to drive back over and when I arrived the manager tells me again that the person who writes the checks is not there. I am highly upset at this point. I asked him to get somebody to write me a check, he stated he couldn't get anyone today and I would need to come back on Monday, I asked to speak with his boss he left and sent a salesman over with some paperwork and asked me to leave, which I gladly did. I would definitely not recommend for anyone to do business with these people.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Quality of Work

Bad customer service from management

By Jerry on 3/5/2019 at 9:01 PM. Helped by Shawn.

These people should be arrested. Took my drivers license and wouldn’t give it back even after I told the I didn’t want to talk to them anymore. Also told Toyota about them and did nothing about it.....

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest Salesmen

By Ed2019 on 1/17/2019 at 4:33 PM. Helped by used car sales manager.

Several sales people including the used car sales manager lied about several things. However, I received a refund from the General Manager. I recommend going to ANY other dealership. Avoid this one.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Very dishonest sales person

By Leonard on 12/27/2018 at 10:23 PM. Helped by Justin and Jeremy Smith.

We were planning to buy a Prius 2018. After filling out some info online, the sales manager Jeremy Smith emailed us and guaranteed us a promotional discount. Because their dealer is a bit far, so we actually confirmed several times before we go so we don't waste our time and what we hear from Jeremy is "Absolute". After driving one hour we reached the dealer, we were told that not only the discount didn't exist but also the car didn't exist - they didn't have the car in the inventory. We wanted to talk to Jeremy for an explanation but the sales person Justin was very impolite and kept saying Jeremy was out of office. When we tried to contact Jeremy and he even blocker our phone number. As a result, we wasted 2 hours of our time and were gouged by these liars.

I would not recommend this dealer.