Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.8  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

4.0  

5   Customer Service
5   Friendliness
1   Overall Experience
5   Quality of Work

LEASE TURN IN PROBLEM

By gussr on 9/10/2019 at 4:30 PM.

We turned in a 2016 Toyota Highlander at end of July, in good condition. We then get a bill from Toyota for $450. 45 for a very small chip in the upper right corner of the windshield that we were unaware of. Had we known it was there we would have had it repaired through our insurance ! We were very upset about this and contacted our salesman Mike Butream ! He too was upset because we have dealt with him for many many years and have leased and purchased a lot of vehichles through Preston Toyota of Boardman. In fact in the last couple months we purchased a 2020 Toyota Corolla and leased a 2019 Highlander. We don't abuse the vehichles and as said before would have taken care of this prior to turning it in at a much much lower cost. Mike Butream is an extremely good salesman and person and felt so bad he sent us a check to cover the amount ! We are very disappointed at how this was handled through Toyota and Preston Toyota of Boardman and also the fact that a very conscientious Mike Butream handled what the dealership should have.Hopefully any future issues are handled differently !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Outstanding Professionalism!

By Dan Z. on 8/17/2019 at 2:32 AM.

I brought my Land Cruiser in for service recently for a major repair and could not have been more impressed with Gerald Lane. He was very transparent throughout the entire process as well as being very anticipatory to my needs. I will come back to this dealership and service department because of Gerald. That's how good he was to work with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great dealership

By 4runnerphil on 7/26/2019 at 3:36 PM.

we traveled 2 1/2 hours to see a 4 runner my wife and I liked. the staff met us when we walked in and throughout the whole process we never felt pressured. Kevin Sikora and Doug Peters are truly a great friendly staff to do buisness with. The truck was a great price and will definatly look at their inventory for my next vehicle. we cant thank them enough for our purchase

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Fabulous Experience

By Sweetcaroline on 7/3/2019 at 1:50 PM.

I am really impressed by the customer service that I received from Gerald Lane and Toyota of Boardman. I had to get some work done on my new used car that I recently purchased somewhere else. There was some routine maintenance that was never done on the car before I purchased it. This maintenance was going to take all day, and they gave me a beautiful car to drive during the day at no charge. They did an awesome job servicing my car, and their pricing on the maintenance beat their competitors. Thank You Gerald Lane for taking such great care of me. You are an asset to Toyota.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New Truck Purchase

By TroutmanBob on 4/24/2019 at 4:43 PM.

Dear Stephanie – thank you so much for your help and understanding with my new truck purchase. As soon as I drove the SR home I realized I should have taken the SR-5. I know it was probably the type of exercise that you would rather not have to get involved with – but you did a great job taking care of my change of heart. Thanks again for your patience and understanding – you have made me a very happy customer. I had purchased 5 new Toyotas previously (when I lived in N.J. – I moved to Ohio in ‘98) and got excellent service from all of them (77 Celica GT, 83 Supra, 85 PU, 87 Supra, 89 PU). This is my 6th new Toyota and by far my favorite – and a good start to a relationship with you and Toyota of Boardman. Please convey my thanks to Kevin, Jim, Rich, Erica, and Jason for their help too.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

2016 tacoma infernal

By Dan L. on 4/23/2019 at 10:43 AM.

Excellent sales staff, Kevin and the sales crew were great. No hassle, no pressure. Treated me very good. Best used car experience I have ever had. Would highly recommend them to anyone. The only Toyota dealer who would actually talk price and make a good deal. I had been looking for several months at other Toyota dealers. Traveled close to 80 miles to get this vehicle and it was well worth it. Thank You Very Much

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Gerald is the BEST

By HappyCustomer on 2/5/2019 at 5:03 PM.

Had to take my car in for service. I really appreciated that they had a shuttle service so I didn't have to wait there for hours. Gerald went above and beyond in terms of customer service. I can't say enough good things. Thank you!!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

New Corolla

By bobh802 on 1/5/2019 at 1:01 PM.

Our buying experience was very positive. Everyone at he dealership was courteous and friendly. Jim Barth and Erica Graham were very professional and made the whole car buying process positive.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lying and deceitful dealership

By Disappointed Customer on 12/9/2018 at 6:48 PM.

Preston Toyota of Boardman is the most lying most deceitful dealership I have ever dealt with. Jay Albanese (sales manager) and Kevin Bertilacel (internet sales) are the most dishonest sales related people I have ever met. I was completely misled and lied to about specific questions and information I requested. My family and I drove six hours to purchase this vehicle. We bought a vehicle with many major problems and barley made the trip back home. In less than eight hours, I traded the vehicle for the the same model and counted my losses as a lesson learned. They did smile a lot and offer me something to drink numerous times. DEFINITELY BEWARE OF THIS DEALERSHIP!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying a new Toyota

By Yjp on 10/18/2018 at 11:40 PM.

Everything about our experience at Toyota of Boardman was very positive. We had a wonderful salesperson, Jim Barth, who took a lot of time explaining the vehicle and all the safety features. He helped us get financing and he had the car ready for us to take possession of in a very timely manner. I trust Jim and the dealership. As far as I’m concerned there is no reason to go anywhere else.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy and productive car buying

By Pete5 on 10/16/2018 at 11:18 PM.

Jim Barth is an excellent salesman. He has a laid back manner, good listener, and made it easy for us to find what we were looking for at a fair price.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best staff and LOVE my new Toyota rav 4 lease

By Lexirae001 on 10/17/2018 at 7:44 PM.

Jay the manager was so very helpful and bubba were very friendly and were very honest two men I could trust as a single woman leasing a vehicle on her own! Very reliable people ! I couldn’t have asked for better people to lease my vehicle from for the second time! I have been living in cleveland for 4 years and I make a special drive just to Boardmen to lease my vehicles !

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

employees dealt with

By kpc on 9/20/2018 at 8:14 PM.

Jim Barth was very helpful and knowledgeable with us while picking out our new car. He was not pushy and he listened to my concerns in purchasing our Toyota highlander.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Brought car in for service and instead bought a new one

By Tina’sRav4 on 9/1/2018 at 4:55 PM.

Just browsing but was introduced to Jim. He was very helpful and efficient so we leased a new rav4. Eric was fast and efficient as well as thorough.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Knowledgeable and courteous service

By Free Popcorn on 7/31/2018 at 12:25 AM.

Staff helpful and friendly--enjoy refreshments and free car washes when getting car serviced--no problems or aggravations--thoroughly explained all elements of the purchase and all details of the new car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Expectations exceeded!

By BrussB on 7/20/2018 at 7:20 PM.

Outstanding customer service. Forthright negotiations. Seamless transactions. Highly recommend working with Jim and Jason, expectations exceeded! We are so happy with the purchase of our new vehicle and the experience at Toyota of Boardman.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Hands down best experience I’ve had with a dealership

By Estep342 on 7/10/2018 at 1:28 AM.

It was easy to give a 5 star rating, I was in and out in no time and the car I looked at online exceeded my expectations when I got there.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Know your credit

By Robin330 on 6/28/2018 at 12:03 AM.

I was very happy that they were able to go out and get the exact model with all the exact accessories that we wanted. Only complaint would be the interest rates that they tried to give me. Had I not done my homework and researched interest rates on my own, I would have been paying 1.75% higher than I found with just a few phone calls.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

very professional

By hobo on 6/24/2018 at 1:20 PM.

jim barth ,doug peters and their crew were more than willing to take time and go over my options...no pressure to buy and spent time with my wife and i....great salesmanship

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchasing a new car was a pleasant experience

By crusader on 6/18/2018 at 1:05 AM. Helped by Shane Lanigan.

The personal attention we were given was very instrumental in making the purchase. All questions were answered with great detail and made us feel very comfortable and confident in making our purchase

I would recommend this dealer.