Dealer 2-Year Rating

Overall Rating

2.9 / 5
Customer Service
2.6  
Friendliness
3  
Overall Experience
2.6  
Price
3  
Quality of Work
3.4  
Service
1.6  

Dealer Reviews

Show:  

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

TERRIBLE service

By toyotasienna on 9/12/2019 at 9:35 PM. Helped by Sarah.

We had avoided taking our Sienna though there were numerous recalls. When we finally took it in, we also decided to get a standard oil change since they were keeping the minivan all day. 2 hours in we get a call claiming the oil plug was stripped and we needed to pay for a new oil pan ($500). Clearly this was either a scam or a mistake by the service dept. Never again. We will not buy anything from Ressler.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

New truck buy

By Kalispell buyer on 9/11/2019 at 12:41 AM. Helped by Brian, Justin, Noah, Hunter,Sydney.

Best experience I have ever had buying a new truck. I worked with Brian and the rest of the team, he was honest and straight forward didn’t try to run me around with BS. Justin, hunter, and Noah were a pleasure to work with. The young lady who showed me all the accessories in my new Tacoma was super knowledgeable and a huge help. These folks at Bozeman Toyota were great to work with and my buying experience a pleasure. Thank you Ressler Toyota team.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price
1   Quality of Work

Incompetence personified- STAY AWAY

By Colorado Steve on 7/22/2019 at 9:45 PM. Helped by Craig Miller, Mike Beckman.

Nine weeks ago a flew from Denver to Montana to pick up my FJ Crusier. The negotiations were complete. The financing with Bank of America sent to the head of their finance department and the sales person "Craig" in advance. When I arrived the salesman demanded full payment saying the loan arrangements I made had nothing to do with the dealership and were between me and them. The general manager "MIke" temporarily mitigated the issue so I was able to drive the car home with temporary tags. Those tags expired 10 days ago. The DMV here in Arapahoe County recieved the title/assignment paperwork 7 weeks after the purchase. It was incorrectly filled out and incomplete. They sent if back to the dealership to correct the deffiencies. I learned through Toota of America that the dealership claims they were done correctly. Stuck without a registered car. I regret doing business with this dealership and urge you to avoiud them. The dealership does not respond to me emails or calls. Aweful. I have also learned that Toyota of America has essentially no leverage of their dealerships and can do nothing to help.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Best car buying experience I have ever had!

By Kh on 2/24/2019 at 4:11 AM. Helped by Lance Stallings.

Lance Stallings was very knowledgeable and professional when it came to the brand (Toyota) he was selling. I was so impressed with the diligence and care when it came to selling me a car that I hadn’t seen other than over the internet. Once I arrived on site, everyone within the sales department was very kind and professional. Within the finance department, Anthony made sure everything was in order and the signing process weals quick and painless. All in all, I was so impressed and happy with buying my 2018 Highlander!

I would recommend this dealer.

Overall Rating

1.8  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
5   Quality of Work

The buy 3 tires get one free is a joke!

By Jmb21 on 10/15/2018 at 4:41 PM. Helped by Mitch quoted me the price but he wasn’t the rude guy I met with this morning..

Got a quote for tires on Friday based on their sale. Went in person today to order. Parts Guy was RUDE! Said too late to get tires in and installed by end of sale offer (10/31/18). Can’t give me the quoted sale price. )guy who quoted me the price on the phone said nothing about the timing to order) Told me to complain to manager. SO RUDE! Walked out. I’ll get tires elsewhere. Great service dept but parts dept sucks! poor customer service!!

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
4   Overall Experience
5   Price
5   Quality of Work

Vehicle inspection.

By Loni and Zahara on 6/8/2017 at 8:16 AM. Helped by I wish I knew the names of the 3 women I talked to. They were very polite, knowledgeable, and professional with a honest Montana flare! That seems to be very rare these days. Thanks ladies!.

I took a Toyota 4runner in for an inspection from a car lot before buying it. The service people were very nice. The inspection was very thorough except nothing was mentioned about a timing belt. There were many things wrong with the vehicle and I'm so glad I didn't buy it. In the future I now know to ask questions about a timing belt before buying a used vehicle. They only charged 60 some dollars for the inspection which I feel is a fair price. I called from Great Falls Monday morning and they were able to get me a morning appointment on Tuesday! They were very busy so I did have to wait 1 1/2 hours while they did the inspection but I didn't mind that. One thing I would have liked, was to talk to the person who did the inspection, but I didn't ask which was my fault. I kind of got the impression they're not supposed to bad mouth other car lots or tell someone whether or not to buy a vehicle. However I could be wrong. This is my first time dealing with used car salesmen on a lot. I've been fortunate to always have a car broker. I've learned plenty and now know a lot more so I can make an informed decision when buying a used vehicle. Their waiting area is very comfortable and they permit dogs. I would recommend supplying ice however. Ressler' s staff was very nice and professional. Kyle, a customer service representative, texted me the next day to find out about my experience. Allen, from their used car lot accross town, is keeping an eye out for a Toyota 4runner or sequoia v8 for me. He was busy with customers but still took the time to talk to me and show me 2 vehicles. All and all it was a pleasure doing business with them. I would definitely take a used car to them for an inspection before buying it! Thank you Ressler for making my bummer road trip into a nice learning adventure!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Don't do many reviews

By JamesT on 4/28/2016 at 11:24 PM. Helped by Dave.

Got to deal directly with Dave and it was a great experience. Our last 4 cars have come from here and the service was excellent on all.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Overall Experience

could not be more disappointed in my toyota prius

By rosies on 10/27/2015 at 10:13 PM. Helped by service dept.

problems with oil consumption for my toyota prius. poor service from ressler burning @ 1 quart per 1500 miles. the car holds 4 quarts per toyota service recommendations oil change every 10,000 miles. not possible out of oil. this is a 2010. should not have this problem

I would not recommend this dealer.

Overall Rating

3.0  

5   Friendliness
1   Overall Experience

Drive 100 miles, and they forgot to order the parts.

By luvmytaco on 7/18/2015 at 9:34 PM. Helped by George, and a female that was supposed to order the part.

Seems like this dealer isn't very busy when we came in 5 days in advance to make sure they could schedules for service on Friday. Bring the 4runner in for warrantee work and they forgot to order the windshield. Then they tell us a broken lug nut is not covered under the plan. Not service.....but lak of service!!!!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Not like other dealerships!

By StephanieByars on 7/22/2014 at 9:32 PM. Helped by Bob Snedeker.

In the past, I've grown to absolutely DREAD going into a car lot. Pushy sales people and high pressure decisions were what I became accustomed to. Toyota of Bozeman has changed my opinion! I can't imagine I'd ever buy another vehicle anywhere else. Thank you to everyone who made my experience enjoyable! I've already recommended this dealership (and Bob!) to everyone who's asked (and even people who haven't!). Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By Elise.nelsen on 7/22/2014 at 9:13 PM. Helped by Bob Snedeker.

These guys made things easy and were so helpful! Bob helped me every step of the way and I am so glad I found him to go though this with me. I feel very lucky and would recommend buying from Ressler to everyone!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

We have traded-up for the last several purchases and have...

By garber on 9/5/2013 at 2:21 AM. Helped by Best deal Bob S..

We have traded-up for the last several purchases and have found Bob a great help in couching our offers with helpful advise to make them acceptable to the dealership. We strongly prefer Toyota over Chevrolet. If it were not for Bob on your staff we might consider going to another dealership. Thank you for having some experienced sales representatives such as Bob. Dave and Anna Garber

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

I had a wonderful experience. Bob was a friendly helpful...

By mkmmt on 9/5/2013 at 3:15 AM. Helped by Bob, Michael, and Bobby.

I had a wonderful experience. Bob was a friendly helpful salesman and did just what I asked of him. Bobby was very helpful finding parts for me and installing them. Michael made the paperwork easy! Thanks again for everything.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Bob was great to work with. We did not expect to purchase...

By drogne on 4/19/2013 at 12:11 AM. Helped by Bob S.

Bob was great to work with. We did not expect to purchase but did because the sales was not pressured and the price was good.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

My experience at Ressler was far beyond what I ever...

By TorreyLenn on 3/18/2013 at 10:35 PM. Helped by Bob, Eric.

My experience at Ressler was far beyond what I ever expected. I arrived earlier than planned to pick up my new car, but that seemed to be no problem to any of the individuals I worked with. Upon entering the dealership, the first person I ran into went out of their way to great me and make me feel comfortable; and that person was not a salesman but rather someone who worked in service. After that, employees not even involved in the trade had conversations with me and made me feel welcome. Everyone was helpful and completely patient and understanding as they not only were working with me but also my seven month old child! There is no doubt that in the future I will go through Ressler again, as well as recommend them to others. Their prices were fair, they are easy to work with from afar, the service is friendly and I LOVE my new Toyota!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Bob was very friendly right from the start. He showed me...

By musick5 on 3/3/2013 at 7:18 PM. Helped by Bob Snedeker.

Bob was very friendly right from the start. He showed me the car and explained features. The rest of the staff was very friendly and helpful. The complete buying experience was very comfortable.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price

I've been to dealerships in the Dakotas and Montana...

By buckfour on 2/15/2013 at 8:03 PM. Helped by Bob Snedekar.

I've been to dealerships in the Dakotas and Montana and I'll have to say that they were probably the nicest and friendliest I've dealt with.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Ressler is a great dealership to buy from. Had my dog...

By jmacattack on 1/28/2013 at 2:46 AM. Helped by Bob Snedeker.

Ressler is a great dealership to buy from. Had my dog running free during the whole process. Everyone i dealt with was very nice and helpful. They've earned my business for many years to come.

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good, enjoyable buying experience. Best Price Bob was...

By MTcharlie on 1/19/2013 at 4:04 AM. Helped by Bob Snedeker.

Good, enjoyable buying experience. Best Price Bob was very helpful and gave good information. He and finance man, Erick, got the addons requested in a swift and satisfying manner. Good job!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I bought from Bob before and will again. Very...

By Maddie123 on 1/10/2013 at 8:13 PM. Helped by Bob Snedeker and Eric in finance.

I bought from Bob before and will again. Very professional and timely. The finance manager went above and beyond to Get me the best possible terms. Would recommend. Thanks Matt M

I would recommend this dealer.