Dealer 2-Year Rating

Overall Rating

4.3 / 5
Customer Service
4.4  
Friendliness
4.5  
Overall Experience
4.3  
Price
4.2  
Quality of Work
4.4  
Service
4.5  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Sales and service department.

By CM on 2/20/2018 at 3:48 AM.

I Have a 2015 Highlander with 80,000 miles. Always get my car serviced here look for service specials online and you will get a good deal. Last service visit Donna was very helpful got my car in and out within an hour.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

John was great to work with!

By LeaHall on 2/16/2018 at 5:17 PM.

John was excellent to work with in the service dept. He was very clear and up front with exactly what needed to be done with my Sequoia. He is so personable and a delight to speak with!

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

"Truly outstanding salesman'

By Nana06 on 2/14/2018 at 5:06 PM.

We had the great pleasure of meeting Dallas Moore when we came to Toyota of Cool Springs. He was the most polite and nice young man we had ever met at a dealership. Had it not been for him, we probably would not have purchased a car that day. We went over our budget for this car, which we absolute love. But since this young man was just so impressive, we decided to buy the car. The next time that we need a vehicle or know anyone else that does, we will definitely go to see Dallas.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

What a great experience

By 15years on 2/12/2018 at 7:45 PM.

The whole process of buying a new car was so comfortable, from our fabulous sales representative Jeff Williams to signing our contract! Thank you all for being so attentive to our wants and needs of buying a new car!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Stellar experience

By Happy car owner on 2/10/2018 at 11:50 PM. Helped by I wouldn’t have met Jeff without the help of my long term service representative Kenny Norton. He’s exceptional too!.

I had the pleasure of working with Jeff at Cool Springs Toyota. He was informative and paramount in helping me get into my new Camry. My 1995 Camry that was loaded with miles finally had an issue with the transmission, and was undrivable. Jeff was key in helping me with my car transition. It was painful to let go of my car, because it had served me well after almost three hundred thousand miles. Thanks to Jeff for his confident way of assisting me into the new 2018 Camry I have now. I’m thrilled and very thankful. Jeff is an asset to your company. Thanks again. Vicki Hampton

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

knowledgeable employees

By sunny on 2/10/2018 at 5:10 PM. Helped by Ms Mary Arbaki.

my 1st great experience was with the salesman! and after a little back and forth i was able to fit this purchase in my budget

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent customer service!

By Enapier on 2/10/2018 at 5:48 AM.

Great customer service! The whole car-buying process went very smooth. I would definitely recommend Toyota of Cool Springs to others! Kyle was friendly and helpful. I love my new Toyota Camry!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Super experience!!!

By Emurphy24 on 2/7/2018 at 9:09 PM.

Alan Richardson is the best “Superman” car salesman. He was great at knowing my budget and also knowing the car I want. He didn’t push me into a car he thought what he liked. It was what I wanted! Come to Toyota Of Cool Springs for a great experience with Alan Richardson.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

So nice

By Jane on 2/6/2018 at 8:14 PM.

Jonathan could not have been any nicer or more pleasant to work with. He was extremely knowledgeable but not too pushy. He is the reason we ended up at Toyota of Cool Springs and I’m so glad we did!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent experience

By Kennywash11 on 2/6/2018 at 8:40 PM.

I wasn’t looking to buy but I came across a great car but a even better sales representative!! Alan Richardson was great and his knowledge was awesome!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Toyota Camry

By Jneal108 on 2/5/2018 at 8:15 PM.

Excellent customer service and knowledge of cars at this dealership. we walked out with the exact car my wife wanted and paid well under budget from what we anticipated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Alan Is The Car Guru

By 360ThaPoet on 2/5/2018 at 8:24 PM.

I went into the dealership not expecting to receive all that I did. I was greeted by Alan and my experience went nothing but up from there. I was just going in for a feeler, to see if I was interested. By the time my conversation with Alan ended, I was ready to purchase a new Tundra. I can't wait until my wife sees our new addition to the family!!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Friendliness
5   Overall Experience
5   Price

Great Experience

By D.Brooks on 2/5/2018 at 8:09 PM.

Great service and insight from Alan. Showed interest in my needs and not just trying to sell me a car. Will definitely recommend to friends and family

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5TH CAR PURCHACE.

By irinka1978 on 2/4/2018 at 3:35 PM.

we were recommended to Greg many years ago. this is our 5th car that we purchased from him and we don't consider going to any other dealership.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience purchasing a 4Runner!

By R Lang on 2/4/2018 at 1:44 PM. Helped by Patrick Holland.

I worked with Jonathan and he helped me narrow down and find the exact 4Runner I was looking for! Lifetime warranty included! We had a great experience and definitely recommend working with Toyota Cool Springs. We will be back the next time we are in the market for a vehicle!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top notch, personable, customer care!

By DKParker on 2/3/2018 at 3:19 PM. Helped by Patrick Holland.

From the internet search, to the sales experience, to signing finance papers...this experience was seamless. Jim Gile can’t be beat with regards to the sales end of the process. He is engaging, friendly, and very knowledgeable. He’s not a pressure salesman; he wants you to have what you want and doesn’t try to steer you in a direction that takes you out of your comfort zone. The Finance Manager, Patrick Holland, was excellent as well. He too is very knowledgeable and personable. My husband and I left there very happy with a shiny new Tacom TRD 4x4 Sport! Oh...and did I mention we arrived just before they were scheduled to close and they worked with us well after closing time to take care of us. Excellent Service...they’ve been our car dealer and service provider of choice for seven+ years; this is our 3rd new vehicle purchase from them...consistent great customer care.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Christmas tree dashboard relief

By Lexus37064 on 2/3/2018 at 3:51 AM.

I have had good experiences with previous visits with the service department at Toyota of Cool Springs. But on a recent visit, I was very apprehensive to speak to a random Service Advisor because my dash was lit up like a Christmas tree, but the Service Advisor Rycine "Ray" Ellison quickly made me feel that he was genuinely there to help by discussing options and understanding my predicament. I will always have my vehicle serviced at Toyota of Cool Springs ... thanks Ray!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Happy 4Runner customers

By Don Smith on 2/1/2018 at 7:58 PM.

We have enjoyed our experience at Toyota of Cool Springs. Jeff Williams, our salesman, and the whole team at Toyota of Cool Springs have been very helpful with the purchase of our 4Runner.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Change oil

By Jasman on 2/1/2018 at 2:34 PM.

I had a very good experience at the service center. The service representative were very accommodating and very professional and the waiting area is great and clean.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very Good & Honest Service.

By Rock58 on 2/1/2018 at 3:48 AM.

I have always taken my 4Runner to this dealership for service. The service managers I have dealt with have been polite and efficient. I have received good quality service every time I have been here.

I would recommend this dealer.