Dealer 2-Year Rating

Overall Rating

3.6 / 5
Customer Service
3.7  
Friendliness
3.9  
Overall Experience
3.5  
Price
3.5  
Quality of Work
3.6  
Service
4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

suoer visit

By The Hark on 11/10/2017 at 9:43 PM.

As usual you did great job on my car.,Mr Caruthers was very pleasant, helpful and professional in his dealings with me. Thank you. It was very great visit to a great company and dealing with some very special people.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Superb service

By nudelman67 on 11/2/2017 at 2:42 PM. Helped by Donte.

Took in my Prius for regularly scheduled maintenance. Was very impressed with the super fast service. Specifically, Dante was super nice and helpful. Way to go!

I would recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Needed two problems solved as well as an oil change.

By Prius,carol128 on 11/2/2017 at 2:44 AM.

Jim solved one problem immediately that was connected to mileage driven since last oil change by showing me the trip button. My second problem, uneven headlights led to discovery of a damaged drive belt which was replaced. Every thing is running well today. Jim kept me well informed as to time needed and costs. I feel that I am driving a safer car that will serve me well until my next visit. Carol Pond

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very good. Just keeping coming back.

By Nanawoods on 11/1/2017 at 2:46 PM. Helped by Ron Pratt.

Everyone was top notch. The people were very helpful and work to make me very happy. We had worked with Ron the first 3 times we came in to look and test drive but when I came back to buy he wasn’t there. I was disappointed because he had helped me a lot to make the decision but Mr Skaradowski stepped and finished helping me.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance and repairs

By Toyota beverly on 11/1/2017 at 1:56 PM.

Donna was a blessing from God. She has a big HEART and helped me through this unexpected and expensive experience. She explained every little detail of what and why it needed to be done. She even texted me to say the car was ready and that she was leaving in just a few minutes and that Jim would be there for me when I could get there. Cool Springs has always been better than the best. I have been a customer for 15 to 29 years. I love the dealership. Thanks to all.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Kenny Norton

By line2112 on 10/30/2017 at 1:26 AM. Helped by Kenny Norton.

Kenny Norton was helpful from the moment he answered my phone call. He knew how to be patient and listen to my concerns. Then he knew exactly my next step in the process of making my car like new again. I appreciated his patience and his professional kind manner. I was so very happy with this service center!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Maintenance

By John1979 on 10/25/2017 at 5:18 PM. Helped by Kenny Norton.

Kenny Norton is the kind of person that is all about the details. He has been my go to guy for more than 15 years and never ceases to impress me. I was thrilled to find him again after he was let go at Beaman last year, stupid move on their part! Kudos to Toyota of Cool Springs for finding him and putting him back where he belongs. I don't know of another more qualified and talented person to take of my car maintenance needs. When he says it's going to be fixed this way or that,,,it is! He has always been in charge of everything on my Toyota vehicles from repair to tires and oil changes. You guys made a very wise decision in hiring him, to get a leg up on the competition. It's making things happen like this that show me you guys at TCSPG are paying close attention to what matters after the sale, and taking care of your customers all along the way.

I would recommend this dealer.

Overall Rating

4.0  

4   Customer Service
4   Friendliness
4   Overall Experience
4   Price
4   Quality of Work

Steer clear of this guy.

By Rhnbfh on 10/21/2017 at 5:01 PM.

I interacted with him once and found him to be rude and argumentative. Will not deal with him again. I took my car in yesterday and had the pleasure of working with Darryl Carothers! I am thrilled to have a service guy who is respectful and kind. I will ask for him every time!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Very pleased!

By Jackson1 on 10/19/2017 at 7:11 PM.

My recent experience with getting my 4Runner serviced was excellent! I was in and out within an hour. Steve was great to work with. Mr Glenn Strode

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent service

By 16tundra on 10/8/2017 at 7:23 PM.

The entire service team always treats my wife and I very well. We always bring our trucks here for service. Even when I don’t have an appointment they find a way to work us in and take care of our vehicles’ needs.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great Experience

By sunshine on 10/3/2017 at 9:21 PM.

Alan was a great salesman and was very patient with me and just a great person to talk too and very honest!! I love my car just wish that it came with mats......

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great team of folks!

By Car Freak on 9/21/2017 at 12:14 AM.

I had my 2015 Tundra serviced today. My service Advisor Donna explained the scope of work to be completed... cost involved... and timeframe for completion. The vehicle was ready before promised and I was texted. Went in picked-up without waiting. I am employed in the retail auto segment and this dealership excels at teamwork. Top shelf and I would highly recommend. Brad.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Darryl

By JG on 8/14/2017 at 6:32 PM. Helped by Darryl.

Darryl in service goes above and beyond. He's a great rep of what this kind of department should be like. Overall kudos. Josh Graves

I would recommend this dealer.

Overall Rating

2.2  

2   Customer Service
4   Friendliness
2   Overall Experience
1   Price
2   Quality of Work

Terrible customer follow-up

By YeahYeah on 7/21/2017 at 10:00 PM. Helped by Brad, Ryan, Emily, Kris Krabill, Dena Henson.

Summary- Poor dealership customer service, no follow-up, no negotiating. I am a long time service customer. I have been bringing vehicle to the service department since about 2010/2011. It was time for a new car since my old one had broken down and I was excited at the prospect of hopefully working with this dealership. I thought, since I am a long time customer and will definitely be purchasing a new pre-owned vehicle, I would receive stellar customer service from Toyota of Cool Springs dealership. Unfortunately, I was mistaken. The new service/dealership liaison division needs some training. To say I was underwhelmed by Brad, Ryan, and even Emily is putting it nicely. After meeting Brad and Ryan and informing them of what we were looking for, we NEVER received a follow-up call. While we were waiting on them, we began to look online, contacted other dealerships, etc. All of which, would cause them to loose my business as a service customer. Eventually, I decided I wanted a Prius v. After not hearing from the liaison department for several days, I contacted Ryan on a Thursday to let him know I would be dropping by the following Monday after 6pm to look at the 2012 Prius V. I wanted to wait until Tuesday but Ryan asked me to please come Monday since he is off Tuesdays. After switching some appointments around, I was able let Ryan know I would be in after 6pm because of work. At 5:45pm that Monday he left a message telling me since he had not heard from me all weekend, he would be leaving. Sure enough, he had left. So once we arrived at the dealership a little after 6pm we instead test drove the car with Emily and spoke about the details with Brad. After compiling all the info from KBB, Edmons, etc. We made an offer. Brad promised to get back with us and never did. We made attempts to contact him but they went unanswered. I am baffled by this. On Friday, Donna from service contacted me about my car that was sitting in the service lot. We had left it thinking we would be trading it in there. When I told Donna the situation, she immediately told Ryan to call me. She told me Ryan would be contacting me within 5-10. That phone call never came. Over 30 minutes later, I sent Ryan a text, indicating we would be retrieving our Prius and I was highly disappointed in the customer service we received. He almost immediately called my husband at that point. My husband just told Ryan we would no longer be needing their services. Another customer told us to contact the General Manager Mr. Krabill. I sent him an email explaining what happened. He was very apologetic and extremely nice. Because he was leaving on vacation, we actually worked with Dena Henson General Sales Manager. She too was very nice and very quick to respond. No more waiting days. We made another offer on the Prius v but she immediately said she could only come down a couple hundred. We let her know that if she could not come down more we would not be interested. Needless to say we did not purchase from this dealership because they were way overpriced for the vehicle per KBB. We were able to go to another near by dealership, get a newer model (same trim) of the same vehicle for almost $2K cheaper. Today I saw they have cut the price by $3K on the Prius v which is under our offer. So much for only being able to come down a couple of hundred. No one has reached out to us to see if we are still interested in the car. Terrible customer follow-up.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

Wonderful experience!!

By Mimi on 6/30/2017 at 5:01 PM. Helped by Jonathan Ward & Chris Mitchell.

This was my first experience in purchasing a new car without my husband, who has passed away. I made an appt. with Jonathan Ward. He greeted me at our appointed time and was extremely patient with me. This was an emotional purchase for me and I so appreciated his kindness. He showed me every car on the lot until I made my decision. I have used this dealership for many years for service and I have always felt like they were interested in me and my car. Jonathan Ward was an excellent salesman and allowed me to make this decision without pressure. Everyone in this dealership smiles. A joy to do business with them.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful and easy

By Freckles45 on 6/23/2017 at 3:23 PM. Helped by Jim Gile.

Great experience coming here. Friendly and outstanding service. My salesman Jim Gile was very knowledgeable and made the whole experience easy . I will definitely be a returning customer

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great customer service!

By Happy123 on 6/23/2017 at 3:51 PM. Helped by Emilee Upleger.

My husband and I got our Corolla and RAV4 from here, and we have been treated with the best customer service every time! The dealership is beautiful and they really care about the customer experience!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professionalism at it's best!!!

By Dorothea T on 6/23/2017 at 3:45 PM. Helped by Jonathan Ward.

Upon walking inside of Toyota of Cool Springs with my daughter, we were greeted by a wonderful car salesman by the name of Jonathan Ward. His warm and inviting demeanor confirmed with my spirit, I was led to the right sales person. The entire process was quick and easy without pressure or added stress of price haggling. We were in and out with my daughters' brand new 2017 Corolla within 2 hours. Not only did Jonathan exhibit professionalism, compassion and integrity, I later discovered he was a Christian and is a man after God's heart. I have recommended him to everyone I know and will continue to use his sense of intelligence, honesty and good character going forward with the purchase of my future car! 5 Stars and Highly Recommended!!! Dorothea T and Jasmine W

I would recommend this dealer.

Overall Rating

1.6  

1   Customer Service
4   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Dishonest

By Jack d on 6/22/2017 at 5:11 PM. Helped by Service manager.

Promised one thing, no it was guaranteed a fix for a high price. The actual cost 3 times more and a half the value of the car. They could not get Toyota part for 3 days while expecting it every day. Wrecked our budget! An honest evaluation could of helped.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

SALES

By irinka1010 on 6/22/2017 at 4:36 PM. Helped by Steve Bagley.

Sales person Steve Bagley is great.... I will recommend him to all my friends and family. Toyota is a great product and life time warranty was an icing on the cake...

I would recommend this dealer.