Dealer 2-Year Rating

Overall Rating

4.8 / 5
Customer Service
4.8  
Friendliness
4.8  
Overall Experience
4.8  
Price
4.8  
Quality of Work
4.8  
Service
3.7  

Dealer Reviews

Show:  

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I was ripped off and lied to.

By Igotscrewedbytoyota on 9/2/2018 at 4:18 AM. Helped by Who cares.

I was ripped off, lied to and then blocked on Facebook for giving a negative review. I was told the vehicle was inspected. My mechanic said the vehicle has never even had a spark plug changed since 2004!! It has been a bottomless money pit!! I dont recommend Toyota of Dothan at all!! I will be making a new Facebook page to make my negative review again and I will definitely tell everyone how I was lied to and sold a lemon. The car was also way over priced. How can a vehicle be thoroughly inspected and sold the same day within hours. My mechanic is willing to put in writing the absolute horrific condition of the vehicle. Y'all sell some garbage!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Found lost item

By SABCO on 7/31/2018 at 3:31 PM. Helped by Body shop manager, service writer and advisor.

Had lost valuable item in vehicle. It was small and we could not find anywhere. We called the dealer and they scheduled us in in case they had to turn over to the body shop. We arrived early for the appointment. Three people met us and had found the item within minutes. They would not accept any payment and thanked us for being a customer. Service does not get any better than that!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Caleb was very helpfull it was a good deal

By Glenn151 on 7/21/2018 at 3:01 PM. Helped by Caleb Long.

I would like to thank Toyota of Dothan it was a great purchase.Caleb was very helpfull and Andy Garcia got the deal done. Very happy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

PROFESSIONLISM AT IT'S FINEST

By ANAPIER on 6/11/2018 at 3:50 PM. Helped by BOBBY DYSON.

After several test drives and a lot of indecisiveness on my part I chose a 2019 Avalon. Bobby's patience with me was OUTSTANDING! Jorge in finance was also a breeze. Will definitely be recommending Bobby and Toyota of Dothan to everyone. THANKS AGAIN

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy No Hassle Car Buying! 2018 Toyota RAV4

By Westberry’s on 6/7/2018 at 4:38 PM. Helped by Alan Volf.

Deal done via email & phone! In person paperwork Toole 10 minutes at most! Salesman Alan Volf is Awesome to work with! He took over an hour explaining features! Would buy for this dealership again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT Salesmanship

By Faith1 on 6/3/2018 at 6:55 PM. Helped by Clifton Johnson.

May 31st I went to Toyota of Dothan...I didn’t get up that morning with the thought on my mind of purchasing a brand new vehicle but the car that I was driving was going to cost $900 to be fixed and I was tired of putting money in that car. So I went to Toyota of Dothan and I told the salesman I don’t have any money and I came here on Faith. Needless to say, I drove a 2018 Toyota Corolla home!! God is good and I loved my first experience at Toyota of Dothan!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Could not schedule service

By Larry on 5/4/2018 at 5:02 PM. Helped by Tel operator.

Sun, Apr 29 tried to schedule svc for Mon, 1pm, Apr 30 for our 2004 Toyota van via the internet. Reply that svc rep would soon contact me. No svc rep contacted me. Mon, Apr 30 called for service at least ten times but no one pickup the call. At times the operator asked for my tel nr and said someone from svc would contact me. Went to TofD chat and requested a svc apt, he replied that someone fr svc would contact me. As of Fri, 4 May no one contacted me via email or telephone. Went to Jim Whaley for service. Interesting that my wife is interested in purchasing a new Toyota van....maybe Bondy's Toyota of Enterprise!

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Easy to Buy From

By sgancer on 5/3/2018 at 1:52 PM. Helped by Caleb and Steve.

I worked with Caleb and Steve, and it was an easy process for my wife and me. We will definitely do business with them in the future; I recommend to anyone.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good Dealer

By Andrew Edwards on 4/11/2018 at 7:08 PM. Helped by Josh Hernandez.

Fair pricing, easy to deal with. I would do business with this dealership again. They treated me with fairness and respect and gave me a good price on my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Buying Experience

By Timothy Gatlin on 2/21/2018 at 6:14 PM. Helped by Ed Lewis.

I was searching for a 2018 Toyota Camry XSE, Limited Edition with red leather interior that had all options available for my wife. I contacted several locations and found that Ed Lewis at Toyota of Dothan was the only guy willing to search and find exactly that vehicle. He was able to mark the vehicle that was being delivered to Toyota of Dothan as pre-sold with our name. He promptly contacted us upon the delivery of the vehicle and took his time explaining all the options to my wife and I. Ed is an exemplar sales person and I will highly recommend him to anyone looking to purchase a car.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Toyota Camry XSE

By CamryXSE on 2/12/2018 at 6:24 AM. Helped by Josh Hernandez, Heath Danford, Brian Preston.

Had the pleasure of working with Mr. Redcarpet on the purchase of my wife’s 2018 Toyota Camry XSE. Great experience from start to finish. Will definitely refer all my friends and family to Toyota of Dothan and Josh. keep up the great customer service.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By asperry947 on 1/31/2018 at 10:47 PM. Helped by Jay.

Our experience at this dealership was very positive. Very clean facility, many vehicles to choose from. The sales staff will do whatever they can to get you into a vehicle you want without the pressure you tend to get at other dealers.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Getting out of the junk into a real vehicle...

By Jeannie on 1/12/2018 at 9:49 PM. Helped by Justin Ryker and Paul as a consultant or anything else we needed him to be.

We had a Chevy we were upside down in after only a year even with a sizable down payment .. We had tried several dealerships with no success... We had done business with TOD in the past and went to see if they could work something out .. We were determined to get out of this vehicle .. The process took quite a while and Justin stayed the whole time and worked tirelessly to help us out .. Paul worked some magic with the pixie dust Justin must have had hidden .. We succeeded after all in getting what we wanted .. The staff and everyone we dealt with was very accommodating and I feel went beyond all the other dealerships we had dealt with .. At one point we went back to the dealership we bought the Chevy at and they wouldn’t touch it .. I would recommend TOD to anyone that needs help or just starting out, not to mention that Toyotas are great vehicles and holds their value moreso than other makes and models .. My family will go no where else to buy a vehicle .. The staff is nice, courteous, and very helpful in every way .. I would rate the experience a 5* or higher .. Thanks Justin, Paul and others again...

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Satisfied customer!

By mk5 on 1/10/2018 at 7:45 PM. Helped by Caleb Long, Nathan McGinnish, Heath Danford.

I was looking for a new car for myself and a used one for my son. Nathan and Heath were very helpful and I came back and ended up purchasing a new 2018 Camry from Caleb Long, and my son got a Honda Accord! Every associate displayed patience and honesty, and was nothing like the 'pushy car salesman' stereotype! After receiving great deals and excellent service, I will be back ! (Why try the rest when you 've found the best?!?)

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

My Smart Salesman

By Deborah Murkerson on 12/16/2017 at 2:57 AM. Helped by Michael Chancy, Wayne,.

I have purchased a 2017 Highlander from Michael Chancy. Michael sold me a Camry in 2011, a RAV4, in 2013, and a Venza in 2015. I thought I wanted a 4 Runner, but Michael knew that I wanted all of the "bells and whistles" that I could get, but could not afford that in a 4 Runner. He suggested that I test drive a Highlander. I did and fell in love with the vehicle. He was able to find me a 2017 in the color I wanted and the payments that I wanted. Michael knew more what I wanted than I did. He is a great guy and a really great representative of Toyota of Dothan. My husband also has bought 4 Tundra trucks from Michael since 2012. We have always been please with Michael's professionalism and his knowledge of the vehicles.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

2018 Camry

By New car desal on 12/1/2017 at 8:34 PM. Helped by Woodrow Dean.

Toyota of Dothan as a dealership, and Woodrow Dean specifically, are more than worthy of your consideration. Other dealerships are only interested in following up with you if you are "ready to pull the trigger". Woodrow Dean promptly returned several calls, provided me with alternatives (they have a great inventory), provided me with a detailed total estimate, and a "walk out the door" price that was held up when I returned to the dealership. No games, no last minute add-ons, or pressure to buy this or that. Clear up front pricing that more than beat several competitors including Auburn and Panama City. I will certainly work with this team again.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Only place I will buy a vehicle from

By Spell10 on 11/4/2017 at 8:50 PM. Helped by Joey Hal.

I have brought 3 cars from them. Each time I have received an outstanding deal. The only sales rep I will deal with is Joey Hall.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Top Notch !

By 4-RunnerforBec on 10/20/2017 at 3:27 PM. Helped by Paul,Josh.

Always a pleasant visit to Toyota of Dothan! Paul & Josh worked real hard to get me in my 2018 Toyota 4-Runner! Would recommend to anyone looking for a new ride . Rebecca Grow

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

my very firast new car

By TAMMYKYSERAL007 on 10/5/2017 at 10:39 PM. Helped by J DOWLING.

I would like to say I was met with the most friendly and warming welcome of a salesman His name was J Dowling . he worked with me and stayed with me to insure I was taken care of answered all my questions and concerns . I will be telling everyone to come see J at Toyata of Dothan

I would recommend this dealer.

Overall Rating

2.8  

2   Customer Service
5   Friendliness
3   Overall Experience
3   Price
1   Quality of Work

Love Rav 4 but not happy with sales experience!

By Natter2353 on 8/30/2017 at 2:38 AM. Helped by Michael Chancey.

Found car I wanted , traded in my old car which had payoff ! Was offered a proposal and accepted deal . Signed all papers and took car home on Saturday ! Was called on Monday and told that dealer had made a mistake on old car payoff and I needed to come back to dealer ! When I arrived I found that now my payment was more because dealer had made $1000 mistake on payoff . Love car not happy with deal ! I thought when you agreed and paperwork was signed it was a final deal , but not here ! Will not buy here again !

I would not recommend this dealer.