Dealer 2-Year Rating

Overall Rating

4.1 / 5
Customer Service
4.1  
Friendliness
4.3  
Overall Experience
4.1  
Price
4.1  
Quality of Work
4.4  
Service
3.7  

Dealer Reviews

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Overall Rating

1.5  

1   Customer Service
2   Overall Experience

Left feeling confused

By MintPrint00 on 7/31/2019 at 4:08 PM. Helped by unsure of name.

I stopped in on my way home on 7/30/19 about 550pm from work to look at the average cost of the Camry's in this area.( my name and email was taken if you need to narrow it down) a guy approached me and seemed like he wanted to help me get the information. I drove around and came inside to sit and get a price on the cars and estimate my trade in. The gentleman that helped me was very nice and was really trying to pass the time as it was awkward. About 20 minutes into conversation , a guy came over to ask me if everything was ok and then left, came back about 10 minutes later and said the price of a particular car i was asking about. I explained i was really more interested in what TOD did as far as trade ins. he got up and stated he would go get me key and look at my car and walked off. I realized no one ever got my key as it was in my hands and went to find the man to see what car he was looking at. I did not see him and i just left. I got no answers, the other salespeople seemed not interested in even talking to me . I really just wanted to get some info on trading in my car eventually and how the process would work. i walked away feeling confused and sort of ignored. This has nothing to do with the gentleman that initially talked to me. he was helpful as much as he could but apparently the other people i actually needed to sit with seemed uninterested in my business.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Buying and Service

By Dave on 6/17/2019 at 9:18 PM. Helped by Caleb Long.

I recently purchased a 2018 Toyota from Toyota of Dothan. My sales person was Caleb Long. He was very knowledgeable on the particular vehicle I was interested in. I was scheduled to visit another dealership that day but, after talking with Caleb I saw no reason to continue shopping. He worked very hard to get the deal I had in mind. Today, June 17 2019 I took my vehicle for the 6 month service check. No problems! Checks, Service, wash and detail, in two hours. What GREAT SERVICE Bottom Line... Go to Toyota Of Dothan... SEE Caleb Long.. Dennis S.

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Worst sales experience

By WillyT on 5/12/2019 at 8:05 PM. Helped by Jennifer, Alan.

Stopped in to look at and test drive a new four runner and was helped by what I though a sales man or women named Jennifer. Shortly after being there I realized Jennifer was not a very good sales person and new absolutely nothing about the vehicle or prices. She’s been there for 7 months by the way. The way she explained it to me is they have a sales manager and all the people in the lot are his little pons that just show you cars but know absolutely nothing. Every question was answered with I don’t know you will have to talk to the manager. So with my questions I went to the manager Alan. Alan spent more time out of the room with other people then in the room with me leaving me in there will all my questions with no answer Jennifer. So once Alan brought me a price he had a price of the vehicle over two thousand dollars more than the sticker price on the four runner. When the price got brought up he said the sticker on the car was wrong and all there cars had the wrong sticker on them that they are supposed to be higher. He said Jennifer is supposed to let customers know that but she didn’t know her self. He brought back numbers and what ever he did and had the four runner going to be financed for 48 months and a monthly payment of 997 to 1025. Who in there right mind would pay that much for a vehicle a month when you have to option to finance for 5 and 6 years for a lower monthly payment. He acted like him being in. My presence was a gift to me and and acted like he didn’t care about selling cars. There process of inexperienced people in the lot that have to bring you back to someone else to answer your question is a complete waist of time. I will not purchase a Toyota because of these two people and the process their dealership has of selling cars. At least at bondys ford in Dothan the dealer walking around the parking a lot with you sweating in the heat with you while you make your decision is the one that answers all the questions and actually sells you the vehicle you want for the price listed on the window sticker on the car

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Service

By GOMER on 3/26/2019 at 6:18 PM. Helped by Jason Tolbert.

I am writin this review because of the excellent service I alway receive at this outstanding dealership. Jason tolbert is the best service person I have met. He is friendly, and very caring about his customers and service they receive. Excellent Excellent.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

GO SEE CALEB LONG

By jrathel_3 on 4/8/2019 at 3:42 PM. Helped by Caleb Long.

Caleb took sincere time to show me every aspect of the vehicle. I have been shopping for trucks for two years. I was very impressed by his knowledge, sincerity to get you the best deal on what I wanted, and putting me in something that will last me years to come. I would recommend him to anyone. If you want a good deal and to be treated fairly go see Caleb Long @ Toyota of Dothan.

I would recommend this dealer.

Overall Rating

2.4  

2   Customer Service
3   Friendliness
3   Overall Experience
1   Price
3   Quality of Work

Service Department

By joy59 on 3/20/2019 at 5:14 PM. Helped by Service, Department.

We went in for tire rotation and oil change. in February. We did not need an oil change as I have synthetic oil. They did the tire rotation and apparently, we needed to have the back breaks replaced. They called to let us know and then told us that our drive belt was cracked and needed to be replaced also. As we did not have the money for both we replaced the breaks. We wanted to get a second opinion on the drive belt and price as Toyota is very expensive. The mechanic, who we know and trust, told us our belt looked almost new! My question is does the service department lie to get more money? I am very disappointed and will not be using their service anymore. The fact that they blatantly lied disappoints me greatly. I do like the sales staff and they have always done us right and I love my Venza!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

HORRIBLE AND SHADY BAD BUSINESS RIP-OFF

By Igotscrewedbytoyota on 3/12/2019 at 2:44 AM. Helped by Who knows and who cares they dont.

I gave them bad ratings on Facebook because they sold me a piece of junk. They asked me to remove the bad rating and negative comments so I did. They immediately blocked me from thier Facebook page. They are VERY SHADY. NO WONDER THIER RATINGS ARE SO HIGH BECAUSE THEY BLOCK SOME FOLKS FROM POSTING ON THERE!!! THEY ACTUALLY JUST PISSED MY WHOLE FAMILY OFF AND WE WILL NEVER BE BACK ALL 5 OF US!!! I WILL ALSO BAD-MOUTH TOYOTA OF DOTHAN ANY OPPORTUNITY I AM GIVEN TO HOPEFULLY KEEP ANYONE ELSE FROM BEING SOLD A HUNK OF JUNK LIKE ME.

I would not recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
4   Quality of Work

Got me the car I wanted

By 1989 on 3/4/2019 at 6:43 PM. Helped by Jennifer.

Jennifer was very knowledgeable about the cars. Plus they did not push me to a car that was on the lot they got me the car I wanted.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience
1   Price

Do not recommend

By Wittbrandon on 12/24/2018 at 9:44 PM. Helped by Troy (Good), Alan.

I had a very friendly and nice salesman however the shot callers above him were not. We agreed on a monthly price after they ran my credit and took all of my info they needed. They texted me and said they had gotten to where i wanted and to come pickup my truck, i still have the text. So i took off of work and drove from out of state. When i got there they told me it would be 50 more per month than what we agreed on. Needless to say i left the truck with them. These practices may or may not represent their business but it defines my experience with them and i would not reccomend them.

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Professional, Thoughtful, and Teamwork..

By Rolltide1986 on 12/19/2018 at 7:42 PM. Helped by Troy Warrick and Allan Voll.

It was a great one. They are very professional, not pushy, and they made it where I had fun and excitement in getting my new car..

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

I was ripped off and lied to.

By Igotscrewedbytoyota on 9/2/2018 at 4:18 AM. Helped by Who cares.

I was ripped off, lied to and then blocked on Facebook for giving a negative review. I was told the vehicle was inspected. My mechanic said the vehicle has never even had a spark plug changed since 2004!! It has been a bottomless money pit!! I dont recommend Toyota of Dothan at all!! I will be making a new Facebook page to make my negative review again and I will definitely tell everyone how I was lied to and sold a lemon. The car was also way over priced. How can a vehicle be thoroughly inspected and sold the same day within hours. My mechanic is willing to put in writing the absolute horrific condition of the vehicle. Y'all sell some garbage!!

I would not recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Found lost item

By SABCO on 7/31/2018 at 3:31 PM. Helped by Body shop manager, service writer and advisor.

Had lost valuable item in vehicle. It was small and we could not find anywhere. We called the dealer and they scheduled us in in case they had to turn over to the body shop. We arrived early for the appointment. Three people met us and had found the item within minutes. They would not accept any payment and thanked us for being a customer. Service does not get any better than that!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Caleb was very helpfull it was a good deal

By Glenn151 on 7/21/2018 at 3:01 PM. Helped by Caleb Long.

I would like to thank Toyota of Dothan it was a great purchase.Caleb was very helpfull and Andy Garcia got the deal done. Very happy

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

PROFESSIONLISM AT IT'S FINEST

By ANAPIER on 6/11/2018 at 3:50 PM. Helped by BOBBY DYSON.

After several test drives and a lot of indecisiveness on my part I chose a 2019 Avalon. Bobby's patience with me was OUTSTANDING! Jorge in finance was also a breeze. Will definitely be recommending Bobby and Toyota of Dothan to everyone. THANKS AGAIN

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy No Hassle Car Buying! 2018 Toyota RAV4

By Westberry’s on 6/7/2018 at 4:38 PM. Helped by Alan Volf.

Deal done via email & phone! In person paperwork Toole 10 minutes at most! Salesman Alan Volf is Awesome to work with! He took over an hour explaining features! Would buy for this dealership again!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

EXCELLENT Salesmanship

By Faith1 on 6/3/2018 at 6:55 PM. Helped by Clifton Johnson.

May 31st I went to Toyota of Dothan...I didn’t get up that morning with the thought on my mind of purchasing a brand new vehicle but the car that I was driving was going to cost $900 to be fixed and I was tired of putting money in that car. So I went to Toyota of Dothan and I told the salesman I don’t have any money and I came here on Faith. Needless to say, I drove a 2018 Toyota Corolla home!! God is good and I loved my first experience at Toyota of Dothan!!

I would recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience

Could not schedule service

By Larry on 5/4/2018 at 5:02 PM. Helped by Tel operator.

Sun, Apr 29 tried to schedule svc for Mon, 1pm, Apr 30 for our 2004 Toyota van via the internet. Reply that svc rep would soon contact me. No svc rep contacted me. Mon, Apr 30 called for service at least ten times but no one pickup the call. At times the operator asked for my tel nr and said someone from svc would contact me. Went to TofD chat and requested a svc apt, he replied that someone fr svc would contact me. As of Fri, 4 May no one contacted me via email or telephone. Went to Jim Whaley for service. Interesting that my wife is interested in purchasing a new Toyota van....maybe Bondy's Toyota of Enterprise!

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Easy to Buy From

By sgancer on 5/3/2018 at 1:52 PM. Helped by Caleb and Steve.

I worked with Caleb and Steve, and it was an easy process for my wife and me. We will definitely do business with them in the future; I recommend to anyone.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Good Dealer

By Andrew Edwards on 4/11/2018 at 7:08 PM. Helped by Josh Hernandez.

Fair pricing, easy to deal with. I would do business with this dealership again. They treated me with fairness and respect and gave me a good price on my purchase.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent Buying Experience

By Timothy Gatlin on 2/21/2018 at 6:14 PM. Helped by Ed Lewis.

I was searching for a 2018 Toyota Camry XSE, Limited Edition with red leather interior that had all options available for my wife. I contacted several locations and found that Ed Lewis at Toyota of Dothan was the only guy willing to search and find exactly that vehicle. He was able to mark the vehicle that was being delivered to Toyota of Dothan as pre-sold with our name. He promptly contacted us upon the delivery of the vehicle and took his time explaining all the options to my wife and I. Ed is an exemplar sales person and I will highly recommend him to anyone looking to purchase a car.

I would recommend this dealer.