Dealer 2-Year Rating

Overall Rating

4.9 / 5
Customer Service
4.9  
Friendliness
4.9  
Overall Experience
4.9  
Price
4.7  
Quality of Work
4.9  
Service
4.8  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellent

By Dragon 31 on 10/20/2018 at 4:55 PM.

Toyota makes a great product. It sells itself. People that shop Toyota are going to buy a Toyota unless they have a bad customer service experience. I believe the people at Toyota of El Cajon get that. The sales staff are all very friendly and helpful. The manager Paul was straight forward and believable. The sales person that helped me was also very helpful.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Always great customer service

By JennyWar on 10/20/2018 at 4:38 PM.

I bought my car from the San Diego Toyota Dealdership. I had a great experience buying my vehicle. Since I work very close to the Toyota in El Cajon, I started taking it there for my car’s maintenance. I have always been treated really well and fairly when I take it in. The work on my car is done quickly and I get updates or questions as they come up if needed. I really feel confident when I leave my car at the Toyota of El Cajon that all of my concerns and cars issues will be resolved. I would definitely recommend them to any family or friend.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

I would never go anywhere else

By CaroleRoss on 10/20/2018 at 4:27 PM. Helped by Lance Jones.

I bought my 2003 4Runner at this dealership and have never taken it anywhere else for service. It has almost 200,000 miles on it and still runs and looks great.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Great service.

By thegigs on 10/11/2018 at 4:23 PM. Helped by Simo....I am not sure of the spelling. We always ask for him when getting our vehicle serviced for maintenance..

Simo (not sure of the spelling!) is the service writer we always choose to handle our maintenance. Very efficient and personable. Time frame is reasonable.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful customer service

By Debrn on 10/5/2018 at 6:01 PM. Helped by Service employees..

Everyone I encountered was friendly and welcoming. I felt like I could trust them and the info they provided which was so reassuring. I normally find having my car serviced stressful but this experience was very positive. I can’t remember the name of the man at the main desk who helped me throughout but he was outstanding.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine Inspection

By Rommel Dimalanta on 10/3/2018 at 5:39 PM. Helped by Mr. Shawn Pascha and Mr. Nic Khoshnow.

Toyota of El Cajon offers top notch customer service. They provide their customers warmth reception. Their service is true and honest. The salesmen (Mr . Shawn Pascha and Mr. Nic Kroshnow) that help us purchase our first vehicle still offers the same quality service. The waiting lounge is clean and there’s always fresh brewed coffee.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Service

By Adrian619 on 10/4/2018 at 6:13 AM. Helped by Tiffany.

Great service, friendly environment, Didn’t know there was a recall on my vehicle. Tiffany told me about it and decided to do it. Following day I got the letter for the recall. So thank you Tiffany about the recall and taking care of it. And didn’t have to make another appointment for this recall. Thank you again

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Quick, Efficient Service!!

By dleclerc on 10/3/2018 at 9:18 PM. Helped by Simo Vukotich.

Took our car in for a faulty battery and thought it might be the rest of the afternoon before I got a call to come pick it up. I couldn't even make it home before they called and said it was ready at no charge since it was still under warranty!!! Very professional and friendly service!! Thanks, Simo!!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Regular service visir

By Jujckn on 10/2/2018 at 4:32 PM. Helped by Elisseo.

The waiting lounge allows for space, entertainment and quiet spaces, too. The dealership is convenient to my home, and the staff is cordial and attentive.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

customer service A+

By vader44 on 10/3/2018 at 3:19 AM. Helped by Assistant Service Manager : James Hodgson ; Customer Shuttle Driver "Al".

I experienced great customer service at a time when I was short on time. My service writer / manager understood my vehicle concerns and was very prompt in getting my services started and me on my way via customer shuttle service! This dealership feature served well to getting me back on track and on with the rest of my day. I have a lot of appreciation for this El Cajon location , I 'm always made to feel valued as their customer.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Routine new car checkup

By Electra the Rav 4 goddess on 10/3/2018 at 2:02 AM. Helped by Anthony Correia.

Excellent service and atmosphere...They took my car right away and had it back in an hour. They called me as soon as it was ready. I am not associated with any dealership or service center.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Easy, fast, friendly

By FearLess April on 10/2/2018 at 10:57 PM. Helped by James Hodgson.

The vibe at Toyota of El Cajon is very chill compared to other dealerships. They are fast, friendly and easy! I will definitely be getting all my service done here!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Good experience

By Paul89oh on 10/2/2018 at 5:56 PM. Helped by Darnell.

Good atmosphere and they were not pushy. They were willing yo make a deal and not make it stressful. Thank you for dealing with us.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Tire pressure checked

By Mimix2 on 9/26/2018 at 4:28 PM. Helped by James H.

I took my 2018 Camry into the El Cajon Toyota service department on 9-22, my tire pressure indicator came on, I had no appointment and James, the assistant manager in the service department made sure I was taken care. He is always so polite and thorough when explaining the services done. I truly appreciate all of his expertise and professionalism.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

While-I-waited repair for ancient Avalon

By Marcus on 9/25/2018 at 9:09 PM. Helped by Simo Vukotitch.

The power antenna had been damaged. ToEC ordered it and had it waiting so I could bring the car in and wait in the lounge while they did the swap out. Everything went smoothly and quickly and I was on my way in less than two hours.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

They thought I was more important to them than the sale.

By rgnowak on 9/24/2018 at 2:48 PM. Helped by Simo, Service writer; Ed in Sales, at least two other sales reps and a finance rep, none of whose names i remember..

I had just spent $2200 on repairs of my 2006 Sienna and the next day the transmission went bad. It would cost another $5000, more than the car was worth. I was not interested in having car payments again but neither was I interested in putting good money after bad. My service writer, Simo, introduced me to Ed from sales and explained my situation. All of the sales people who helped me appeared to be sympathetic to my situation and did everything they could to help me. They "loaned" me a car I had shown interest in, so that Ii could show my wife and even transport a friend home from the doctor. As a result I got a 2017 Sienna with all the bells and whistles and an 8 year, 100K warranty for an "Out the Door" cost less than its market value on at least two internet value estimates without tax and license or extended warranty. It felt to me like all they wanted was for me to be taken care of, even if I didn't buy a car

I would recommend this dealer.

Overall Rating

4.5  

5   Customer Service
5   Friendliness
4   Overall Experience
4   Quality of Work

Over-all a good experience.

By Notdeaded on 9/22/2018 at 3:53 PM.

My new Camry had a problem--on occasion it would not start. They had the car overnight and said it checked out ok. I picked it up, shopped, and the car wouldn't start. The shop foreman and a service advisor came to the can are did some analysis, videoing the screen as they tried to start it. They towed it to the dealership and had it for a couple of days. Said it was a battery problem and replaced both batteries. It has been ok since then. The service area is excellent and the personnel pleasant and saying all the right things.

I would recommend this dealer.

Overall Rating

4.6  

5   Customer Service
5   Friendliness
5   Overall Experience
3   Price
5   Quality of Work

Fast, friendly service

By Swede on 9/22/2018 at 4:13 PM. Helped by Mark Anthony.

Mark in service understood my situation, I was in a time bind. He was able have Service, including a detail, completed almost 2 hours earlier than stated.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great service

By Morocco18 on 9/21/2018 at 4:16 AM. Helped by James (Service).

Fast, reliable and friendly staff. James the Asst Service Mgr. explained everything to me and very informative. He is people person and knowledgeable. Also the staff are friendly. I’ll recommend this dealership to all my friends and relatives and co workers.

I would recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Pleasant every time

By Toyotaloyal on 9/21/2018 at 4:15 AM. Helped by Jeremy Cadwell, Elisio.

I've been coming to this dealership for years, through 4 different toyota vehicles. I love the donuts in the morning, the hot chocolate, the shuttle service, the kids area, and the convenience of a rental car service on site. Always pleasant service and a pleasant, clean, comfortable place to wait.

I would recommend this dealer.