Dealer 2-Year Rating

Overall Rating

4.7 / 5
Customer Service
5  
Friendliness
5  
Overall Experience
4.7  
Price
4.9  
Quality of Work
5  
Service
4.4  

Dealer Reviews

Show:  

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Purchase

By Ecatey on 5/18/2019 at 1:31 AM. Helped by Mary.

My experience at this dealer was awesome. Mary spent alot if time making sure my needs we met. Very friendly and, knowledage .Highly recommend this dealership and Mary.

I would recommend this dealer.

Overall Rating

1.0  

1   Overall Experience

Not military friendly

By LynnA1 on 12/22/2018 at 5:04 PM. Helped by Mark.

Found out my service writer was let go just so GM could hire a friend. A retired Military veteran and he was a good one to boot. Plus seen a post on facebook and never noticed before but the only dealership in Elizabeth city that does not fly or have a US American flag flying over its dealership !!! Will not be going back and recommending to all active duty Military and retired military to seek other locations to do business with. Done with Toyota of Elizabeth City

I would not recommend this dealer.

Overall Rating

4.8  

5   Customer Service
5   Friendliness
5   Overall Experience
4   Price
5   Quality of Work

Overall purchase experience

By 2018 C-HR on 5/22/2018 at 7:59 PM. Helped by Timon Stallings.

My salesperson, Timon Stallings, was not only helpful but was an extremely personable salesperson which made the car purchase process both efficient as well as a pleasant experience. Timon gave not merely professional service, but did so with a presentation as if he were an actual friend of mine. When you go to this dealership, ask for Timon Stallings.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

5 Star Dealership!

By Autumn Burian on 3/7/2018 at 10:17 PM. Helped by Andrew Stone, Jack Calhoun Jr..

This review serves to express my sincere appreciation for the outstanding sales service the sales reps at Elizabeth City Toyota had given me throughout my recent car purchase. The professional demeanor, attention to detail, and exceptional service is what makes want to recommend Elizabeth City Toyota and write this review for all to read. Andrew Stone and Jack Calhoun Jr. went above and beyond to help me trade in my old 2010 Chevy Traverse for a new 2018 Toyota Camry! I look forward to doing business with the both of them again in the future and wouldn’t consider going to a different dealership or working with any other sales professional. Thanks again for being my trusted car advisers and always assessing my need accurately, exceeding my expectations and delivering on your promises.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Thank You to Lorenzo White.

By Andrea Boyd on 2/7/2018 at 9:56 PM. Helped by Lorenzo White.

If you are looking for a great car to ride in. Let me tell you go see Lorenzo White at Toyota of Elizabeth City North Carolina. Lorenzo is very inspiring and helpful even when you are just there to get service. Thank you Lorenzo for all you do.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great friendly service, Andrew Stone

By Lisa Bullard on 2/6/2018 at 4:29 PM. Helped by Andrew Stone.

Very polite and helpful, wasn’t pushy, I highly suggest going To Toyota and asking to speak with Andrew Stone. He will get you in the vehicle you been looking for.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Excellant service

By Mr. Rodgers on 1/26/2018 at 11:11 PM. Helped by Joshua Creech and his team.

Our backup lights would stay on.Visited last week replaced backup sensor. Problem didn't go away returned this week Joushua Creech the service manager saw that the problem was correctly diagnosed this time and had our repair covered by the factory.very happy with the service and professional care that we received.Highly recommend this dealership and especially the service department Great job by Joshua and his team they have earned our families service business.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

The best car buying experience.

By Natarigriffin76 on 1/18/2018 at 12:09 AM. Helped by Lorenzo White.

My salesman Lorenzo White was very professional and genuine. I bought a brand new 2018 Corolla. This was the best car buying expierence i ever had. Everything was fast & effecient.I highly recommend everyone to go to Toyota of Elizabeth City.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Wonderful service

By Jessicalandreth83 on 12/1/2017 at 3:50 AM. Helped by Avery.

Nice people really helpful very eager to help and were not pushy slot to choose from price was just what I was expecting great place

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Overall Experience

Thanks Mr. Adrian for outstanding customer service!

By Miah on 11/29/2017 at 3:56 PM. Helped by Mr. Adrian.

I would like to thank Mr. Adrian for his time, support and workmanship. He did an awesome job finding me an excellent vehicle. He's very professional and polite to his customers. I would highly recommend Mr. Adrian to anyone who's looking for a great deal at Elizabeth Toyota. He will exhaust his time and ensure you're fully satisfied with the purchase vehicle. Great job and thanks again! Mr. Anthony

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

AWESOME Customer Service

By bray123 on 11/29/2017 at 9:46 PM. Helped by Alex Perry.

I just experienced possibly the very best customer service of all time!! Thank you Alex Perry for answering all my questions and for such a pleasant experience.

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Great experience

By Wendy Brabble on 11/29/2017 at 8:12 PM. Helped by Alex Perry.

I had a great experience working with Alex Perry. He was very informative and seemed genuinely wiling to help with all of my questions. Thanks!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

Amazing

By J on 10/22/2017 at 5:20 PM. Helped by Garth King.

Amazing. The sales team at Elizabeth Taylor cities amazing their service is excellent I would recommend anyone to buy from town of Elizabeth city I don't with a gentleman by the name of Gary King he was an amazing salesperson he listen to what I was looking for the help me to get the best bang for my buck he showed me what I needed to see any even showed me some extra stuff so I would recommend anyone

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price

OUTSTANDING

By newtoy15 on 10/16/2017 at 4:55 PM. Helped by Adrian.

Great experience working with the dealership from our salesman, sales manager and finance manager. No pressure, able to make the deal and no high pressure to purchase any add on. Adrian our salesman, was outstanding and delivered top customer service. Bottom line...great team!!

I would recommend this dealer.

Overall Rating

5.0  

5   Customer Service
5   Friendliness
5   Overall Experience
5   Price
5   Quality of Work

45,000 mile service

By Ladeedi on 10/9/2017 at 11:15 PM. Helped by Josh Parsons, Lamar Gibson.

I was immediately greeted as soon as i pulled up to the service department; very nice! The reason for my visit today was for the 45,000 mile check up. Service Advisor, Josh Parsons was very friendly and professional. My 2015 Highlander was also (complementary) washed and vacuumed when returned to me. Diana Jackson

I would recommend this dealer.

Overall Rating

1.5  

1   Customer Service
1   Friendliness
1   Overall Experience
3   Price

Dishonest & Doesn't Care

By Katinthehat on 9/1/2017 at 10:20 AM. Helped by Curlie, Chris.

I purchased a brand new car from Toyota of EC in March 2017. First I was told by my sales person (who I thought I could trust) my car had several features I really liked. I later discovered it didn't have those features and couldn't be added on. The dealership didn't seem to care when I told them how I'd been mislead. I just was told "sorry, she was new." Then only recently my car broke down completely, leaving me stranded on the side of the road. Brand new 2017 car mind you! Found out it has an engine problem and is still in their shop being repaired. I went to them to talk about how ridiculous this whole experience has been and how wrong I was treated only to be met with zero care, even by the manager. I will never do business again with this place. While the people in service are wonderful, sales and management are horrible and don't make things right that their own sales people screw up on nor did they care that I felt unsafe in my own vehicle now. A brand new car should not have engine problems. Do not buy from Toyota of EC. Save yourself the hassle and find somewhere that cares about you as a customer.

I would not recommend this dealer.

Overall Rating

3.8  

3   Customer Service
5   Friendliness
3   Overall Experience
4   Price
4   Quality of Work

Friendly BUT...

By greeneyedmom on 7/12/2017 at 1:43 AM. Helped by Kurtrina Owens, Brandon Leary, Mike Douglas.

Everything was great and I love my new car, the people were very friendly, however.. when I asked if they had my car in additional colors I was told no, only to find out a few days later they had several different colors at the same price point. I mentioned it and the manager said he would ask the sales person tomorrow but maybe she just didn't know. I'm sorry but this is a major purchase and I would like to see all of my options. I also was told we would get a military discount. We may or may not have gotten it, I have no idea. I tried asking about it and was told by one person they would call me back (never heard back) and told by someone else she had to do some checking and let me know.. still didn't hear back. Needless to say I'm slightly frustrated. Just wish someone answered my question and for such a big purchase I was able to have all of my options/colors in front of me since we will have this vehicle for many years.

I would recommend this dealer.

Overall Rating

1.4  

1   Customer Service
3   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Lies, Lies, and more Lies

By SV5680 on 6/20/2017 at 7:55 PM. Helped by Management is a joke..

This dealership is the worst dealership to purchase from OR work for. It is ran by a man who has no idea how to run a dealership and they can't keep employees because they abuse them to no end. They lie to your face when you are purchasing a car and then try to sell you extra stuff that is technically already on the car. GAP insurance should be $699, but if you don't by anything else other than GAP they charge you more all so the "finance manager" can make a profit. They change everyone's titles around constantly and management is awful. You won't even get your tag until you get a ticket for an expired temporary tag. They have no clue what they are doing in that place or the Nissan store they are affiliated with.

I would not recommend this dealer.

Overall Rating

1.0  

1   Customer Service
1   Friendliness
1   Overall Experience
1   Price
1   Quality of Work

Typical bait and switch dishonest car dealership

By Biggriff on 5/25/2017 at 12:54 AM. Helped by Sales manager.

These guys are the reason why dealerships get a bad name! They play games with you on the price and try to get you to sign before you have all your info and numbers. I wouldn't send anyone I know here.

I would not recommend this dealer.

Overall Rating

5.0  

5   Overall Experience

Oustanding customer service

By venza on 5/14/2017 at 9:08 PM. Helped by AARO N, BYRON, JAMES, JESTINE, BRIGETT, TY BOLT AND TOYOTA'S MASTER TECHNICIAN IN THE GARAGE.

I would like to give phenomenal credit when its due. Toyota of Elizabeth has significantly made some changes under new management and personnel. I would like to thank the following personnel: Aaron, general manager or front office, Byron the Finance manager, Jestine Hughes the sales manager, James (Parts/Service manager, Bridgett and Ty from Service department. I would like to commend you guys personally on a job well done! Thank you very much on the purchase of a new vehicle and the excellent service you provide on my Toyota vehicles. If you're looking for a great deal on a new or used vehicle; stop by Toyota of Elizabeth and they'll help you get in the right direction. Thank you- retired military: Anthony Fobbs

I would recommend this dealer.